We've changed the scorecard survey cadence from bi-weekly to

Scorecard weekly. We appreciate your time and feedback to help inform Click to take
Feedback Survey future changes and improvements. Thank you for your 2-Minute Feedback Survey
participation.

We've identified that your station was impacted by weather / an uncontrollable event in WK 33. In collaboration with your Station’s leadership,
we’ve proactively adjusted your WK 33 DCR to account for this impact. Please reach out to your OTR lead in case you have any questions.

DSP Delivery Excellence Performance

TNEL at DDF5
Week 33
2022
Week 33 Performance
Overall Standing Key Focus Areas Top Drivers
1. Distractions Rate 1 Matthew Jenkins Fantastic
Fantastic Plus 2. Delivered and Received 2 Daylen Pendley Fantastic
See details on next page 3. Customer Feedback 3 Christopher Mitchell Fantastic
4 Marcus Cruz Fantastic
5 Evan Leach Fantastic

Announcements
New Delivery Associate Recognition Program

The Delivery Associate Recognition Program is designed to make every DA feel valued and appreciated for their day-to-day efforts. This
program awards top performers, recognizes extraordinary acts, and celebrates key milestones through three pillars: Frontrunner Awards, Extra
Mile Awards, and Milestone Awards. These program pillars are delivered by Amazon On-The-Road (OTR) teams in partnership with Delivery
Service Partner (DSP) 2.0 Owners, with the purpose of providing a more formalized and meaningful DA Recognition Program. DSPs can work
with their OTR POC to fully leverage this program. For further information, please leverage the DA Recognition Program DSP Resource Guide.
Requesting Extra Mile Submissions: Please submit actions of DAs going above and beyond standard work via the Extra Mile Awards intake on
the DSP Support Hub to ensure they are recognized for their work! (Select Delivery Associate Recognition)

Invitation to Join Office Hours for Updates to the On-Road Safety Score
Date Time Registration URL

2:00pm – 2:30pm ET /
8/25/2022 https://attendee.gotowebinar.com/register/1000421865964253195
11:00am – 11:30am PT

Page 1 of 10
Data Disputes Process: Common Mistakes & How to Resolve Them

Every week hundreds of disputes are submitted to the Scorecard Data Dispute Team. Of the submissions, nearly 14% are submitted incorrectly.
In an effort to help you submit a dispute correctly, here are the top three errors that are made when submitting a dispute:

1. Selecting the wrong dispute reason (i.e. process or data error);

2. Submitting multiple disputes per metric/dispute reason; and
3. Submitting questions via the dispute process regarding metric calculations and definitions.

To avoid selecting the wrong dispute reason (i.e. process or data error), you should refer to the Scorecard Data Dispute Process Resource
Guide which provides detailed breakdowns of potential data dispute reasons for all available metrics. Currently the Scorecard Data Dispute
Team can only accept and resolve disputes aligned with the dispute reasons listed on the data dispute form. A DSP can select the dispute
reason “Process or data error not on the list” to provide feedback on potential data errors the team should consider including as a disputable
reason. Please note disputes submitted under this reason type will not result in scorecard adjustment.

Also, you should not submit multiple disputes per metric/dispute reason. The Scorecard Data Dispute Process Resource Guide includes
detailed lists of the information required to start processing a dispute. DSPs should include all relevant information in the initial case description
field. If additional information is needed, you will be contacted via email.

Finally, you should not submit questions via the dispute process regarding metric calculations and definitions. For help understanding a
particular metric, you should refer to the Performance Metric Guides, available in the DSP Portal Resource Center. The guides are also
accessible via each week's Scorecard through the hyperlinks marked by a ‘?’ next to the metric. These guides can help DSPs breakdown their
scores and understand the calculations.

Other Resources
1 Delivery Excellence Performance Program Guide
2 Delivery Excellence Performance Program Recorded Training Presentation
3 eDriving Mentor Portal eDriving Support Page
4 Scorecard SOP

On-Road Safety Score Resources

1- Netradyne Metric Guides: Distractions Rate Following Distance Rate Sign/Signal Violations Rate
2- Netradyne Portal eDriving Mentor Portal eDriving Support Page
3- DA Training Video Netradyne Portal Resource Guide On-Road Safety Score Guide

Questions?
- Discuss with your On-Road Area Manager.
- Leverage the resources in the links above.
- Access DSP Support Hub

Page 2 of 10
 Delivery Excellence Rewards and Standings Preview
TNEL at DDF5
Week 33
2022

Week 33 Overall Standing

Fantastic Plus
See details in scorecard & rewards report

Delivery Excellence Driver Coaching for

Incentive Swag Success
* (see note below) Qualified * (see note below)

*See full details on the "Delivery Excellence Rewards and Standings Report" that is released every Thursday.

Announcements
Driver Swag
To continuously show our appreciation to you and your drivers, we are allowing top-performing DSPs the ability to earn
free swag for their teams! DSPs now have a chance to qualify for DSP Driver Swag during our Q2 qualification period. The
Q2 2022 Driver Swag qualification period is WK19 through WK24. To qualify for Q2 2022 Driver Swag, your team must
score "Fantastic Plus" or "Fantastic" on your weekly scorecard 4 or more times during this 6 week qualification period. You
can utilize your weekly Delivery Excellence Rewards and Standings supplementary report to track your qualification status.
Once qualified, you will be provided a username, password, a link to the Driver Swag website, and Swag tokens that you
can use to make your free redemptions.
If you have qualified for Driver Swag in any previous quarter, please use the same login credentials.

For any questions about the program, please contact dsp@corp-imaging.com.

SWAG Tokens Earned:
Username: DDF5-TNEL
Password: DeliveryExcellence
Driver Swag Website: https://orders.corp-imaging.com/DSPDriverExcellence/

Note: If you have qualified in previous quarters, please use the password you were prompted to create when you first
accessed the Driver Swag website.

Page 3 of 10
 DSP Scorecard
TNEL at DDF5
Week 33
2022
Overall Standing: Fantastic Plus
Poor Fair Great Fantastic Fantastic Plus

Safety and Compliance: Fantastic ?

Comprehensive Audit: Compliant ✓

On-Road Safety Score* Fantastic Compliance Score Fantastic

?
Safe Driving Metric 828 FICO | Fantastic ? Working Hours Compliance (WHC) 100.0% | Fantastic
?
Seatbelt-Off Rate 1 events per 100 trips | Fantastic ? On-Time PM Compliance Coming Soon
? Speeding Event Rate 6 events per 100 trips | Fantastic ? DVCR Compliance Coming Soon
?
Sign/Signal Violations Rate 3 events per 100 trips | Fantastic 0
?
Distractions Rate 9 events per 100 trips | Great ← These metrics do not yet impact Overall Standing. All DSPs with Netradyne newly installed will have a
minimum of four weeks before Overall Standing impact.
?
Following Distance Rate 6 events per 100 trips | Great

Team: Fantastic Quality: Fantastic

? High Performers Share 100.00% | Fantastic ? Delivery Completion Rate 99.51% | Fantastic
? Low Performers Share 0.00% | Fantastic ?
Delivered and Received 70 | Great
?
Tenured Workforce Coming Soon Standard Work Compliance Fantastic
Customer Delivery Experience Fantastic ?
Photo-On-Delivery 98.26% | Fantastic
?
Customer Escalation Defect DPMO 0 | Fantastic ? Contact Compliance 97.74% | Great
?
Customer Delivery Feedback 97.4% | Great ?
Scan Compliance 100.00% | Fantastic
? Attended Delivery Accuracy 100.00% | Fantastic

Recommended Focus Areas

1. Distractions Rate
2. Delivered and Received
3. Customer Feedback
Improving Distractions Rate, Delivered and Received, and Customer Feedback scores would improve your Overall Standing.

Current Week Tips

1. Eliminate internal distractions (phone, eating, adjusting radio/climate, etc.) and maintain defensive driving techniques to prepare for
outside distractions. Provide phone mount/cradle to eliminate sources of distracted driving.
2. To increase DA affinity, stick to auto-assign recommendations.
3. Provide visibility of the CDF report to DAs to show them where they stand and what areas they should focus on for improvement

*The On-Road Safety Score is a rating partly derived from third party metrics. The third party metrics provide indicators of safe driving behaviors available to us today from
third party services.

Page 4 of 10

DA Current Week Performance
Abbreviations Key
SSVR: Sign/Signal Violations Rate
DR: Distractions Rate
FDR: Following Distance Rate
POD: Photo-On-Delivery
TNEL at DDF5 - Week 33
Color Key
Fantastic
SOR: Seatbelt Off Rate SC: Scan Compliance Great
DAR: Delivered and Received DCR: Delivery Completion Rate Fair
CC: Contact Compliance SER: Speeding Event Rate
Poor
ADA: Attended Delivery Accuracy CDF: Customer Delivery Feedback

Drivers ranked by overall score, descending. Safety - metrics (except FICO) are measured as events per trip Team Quality
Key Sign/
Following
Focus Seatbelt-Off Speeding Distractions Signal SWC- SWC- SWC- POD CC
# Name Transporter ID Overall Tier Delivered FICO Score Distance CDF DCR DAR SWC-SC DNRs
Area Rate Event Rate Rate Violations POD CC AD Opps. Opps.
Rate
Rate
1 Matthew Jenkins A2891N8XLZXPLM Fantastic 1,338 DCR 850 0.0 0.0 0.0 0.0 0.0 100.0% 99.9% 100 99.8% 100.0% 100.0% 0 0 940 1
2 Daylen Pendley A28NC3ECWDXQN2 Fantastic 347 POD 850 Coming Soon Coming Soon Coming Soon Coming Soon Coming Soon 100.0% 100.0% 100 99.3% 100.0% 100.0% 0 0 143 2
3 Christopher Mitchell AIXDG0HT3WYM9 Fantastic 351 POD 850 0.0 0.0 0.0 0.0 0.0 100.0% 100.0% 100 99.2% 100.0% 100.0% 0 0 124 5
4 Marcus Cruz A2962MNB8CMDIH Fantastic 834 DCR 850 0.0 0.0 0.0 0.0 0.0 100.0% 99.8% 100 99.8% 100.0% 100.0% 0 0 512 3
5 Evan Leach A1ENYB2QKWGPMV Fantastic 1,008 DCR 850 0.0 0.0 0.0 0.0 0.0 100.0% 99.7% 100 99.8% 100.0% 100.0% 0 0 654 3
6 Warren Burks A3FYI080NVQGWU Fantastic 465 DCR 850 0.0 0.0 0.0 0.0 0.0 100.0% 99.6% 100 99.5% 100.0% 100.0% 0 0 213 4
7 Jose Pelliccia-Colon A1NFMXPRAWI733 Fantastic 1,079 FICO 842 0.0 0.0 0.0 0.0 0.0 100.0% 99.9% 100 99.7% 100.0% 100.0% 0 0 606 1
8 Joao Carvalho A2L3KZXAVCM8SL Fantastic 1,373 FICO 836 0.0 0.0 0.0 0.0 0.0 100.0% 99.9% 100 99.9% 100.0% 100.0% 0 0 850 3
9 Carter Brooks A1OTLPSAAV62EV Fantastic 589 DCR 850 Coming Soon Coming Soon Coming Soon Coming Soon Coming Soon 100.0% 99.3% 100 99.7% 100.0% 100.0% 0 0 343 1
10 Yoshimichi Homma A2FKU67JDKVYO0 Fantastic 1,101 DCR 850 Coming Soon Coming Soon Coming Soon Coming Soon Coming Soon 100.0% 99.3% 100 99.6% 100.0% 100.0% 0 0 742 3
11 John Thomas A2N3VYECLUK5AK Fantastic 1,032 FICO 835 0.0 0.0 0.0 0.0 0.0 100.0% 99.8% 100 99.9% 100.0% 100.0% 0 0 690 2
12 Eric Lee A2466R14MJL1EA Fantastic 801 FICO 833 0.0 0.0 0.0 0.0 0.0 Coming Soon 99.8% 100 99.2% 100.0% 100.0% 0 0 507 1
13 Jordan Lamont A1VBG5AW69FMP0 Fantastic 876 DCR 836 0.0 0.0 0.0 0.0 0.0 Coming Soon 99.4% 100 100.0% 100.0% 100.0% 0 0 333 2
14 Tam Hoang ALR7FLWK1Y18W Fantastic 635 FICO 812 0.0 0.0 0.0 0.0 0.0 Coming Soon 100.0% 100 99.1% 100.0% 0 0 336 0
15 Ruben Galvanrios A2WJEEWVOAHHTE Fantastic 765 FICO 840 Coming Soon Coming Soon Coming Soon Coming Soon Coming Soon Coming Soon 100.0% 100 100.0% 100.0% 100.0% 0 0 468 1
16 Victor Irigoyensilva A2XQCE5HXWLUTC Fantastic 897 DR 840 0.0 0.0 0.3 0.0 0.0 100.0% 100.0% 100 100.0% 100.0% 100.0% 0 0 427 8
17 Cache Hill A2GIVIBL8T7XSB Fantastic 974 DAR 850 0.0 0.0 0.0 0.0 0.0 100.0% 100.1% 70 99.7% 100.0% 100.0% 0 1 380 1
18 Jontrenae Womack ADMAA796KAEG2 Fantastic 158 POD 850 Coming Soon Coming Soon Coming Soon Coming Soon Coming Soon Coming Soon 99.4% 100 95.7% 100.0% 100.0% 0 0 92 7
19 Zachary Smith A2UQZYWK45HTUI Fantastic 1,198 SOR 850 0.5 0.0 0.0 0.0 0.0 100.0% 100.0% 100 100.0% 100.0% 100.0% 0 0 400 1
20 Davontanez Davis A1BOTSRWTZ26AC Fantastic 1,093 FICO 785 0.0 0.0 0.0 0.0 0.0 100.0% 99.8% 100 98.6% 100.0% 0 0 732 0
21 Cory Flynn A3MX05HAR6WK2F Fantastic 572 POD 841 Coming Soon Coming Soon Coming Soon Coming Soon Coming Soon 100.0% 99.8% 100 97.0% 100.0% 100.0% 0 0 399 1
22 Wilfredo Fuentes A5HWX57Z0TSX9 Fantastic 1,146 DAR 832 0.0 0.0 0.0 0.0 0.0 100.0% 100.0% 70 99.8% 100.0% 0 1 595 0
23 Dashana Gage APST9J1J6FJ5Q Fantastic 738 POD 850 0.0 0.0 0.0 0.0 0.0 Coming Soon 99.8% 100 96.2% 95.7% 100.0% 0 0 368 23
24 Johnny Jimerson A1T4GP7NR5NRDY Fantastic 926 DAR 850 0.0 0.0 0.0 0.0 0.0 100.0% 99.8% 58 99.1% 100.0% 100.0% 0 1 106 2
25 Evan Austin AWTVIAREGCE00 Fantastic 1,119 850 0.0 0.0 0.0 0.0 0.0 96.3% 100.0% 100 99.7% 100.0% 100.0% 0 0 688 3
26 Nicolas Zotovich A7IEV1GJTFDQL Fantastic 1,024 DAR 814 0.0 0.0 0.0 0.0 0.0 100.0% 99.9% 61 99.6% 100.0% 100.0% 0 1 678 3
27 Ashley Newkirkgarcia A1QDE0NMRZI5XW Fantastic 948 DAR 835 0.0 0.3 0.0 0.0 0.0 100.0% 100.0% 67 99.8% 100.0% 100.0% 0 1 545 6
28 Ronnie Lax A2H4KOUKJVKL4Y Fantastic 292 850 0.0 0.0 0.0 0.0 0.0 82.9% 100.0% 100 100.0% 100.0% 0 0 4 0
29 Gregory Davault A3J7NFC9TVGOCB Fantastic 1,137 850 0.0 0.0 0.0 0.0 0.0 90.6% 99.7% 100 99.7% 100.0% 100.0% 0 0 788 2
30 Armoni Simmons A1JDK6QA3S40JZ Fantastic 522 DAR 850 0.0 0.0 0.0 0.0 0.0 100.0% 100.0% 0 100.0% 100.0% 0 1 222 0
31 Edgar Hernandez A4Z8M7SCTQLNV Fantastic 760 DCR 850 0.0 0.0 0.0 0.0 0.0 100.0% 95.8% 100 100.0% 100.0% 0 0 354 0
32 Eric Leong A1O2CAUEO3STUT Fantastic 866 DAR 850 Coming Soon Coming Soon Coming Soon Coming Soon Coming Soon 100.0% 100.0% 0 99.6% 100.0% 100.0% 0 2 535 4
33 Denisha Ford A2KSPDXRP1XXNZ Fantastic 1,422 FDR 821 0.0 0.0 0.0 1.3 0.0 100.0% 99.9% 100 99.7% 100.0% 0 0 859 0
34 Donald Okoroafo A2RFXGLNCH00OX Fantastic 1,316 844 0.0 0.2 0.0 0.0 0.4 96.4% 99.9% 100 99.4% 100.0% 0 0 648 0
35 Hal Partenheimer A2VXCYT3Z3Z5BN Fantastic 1,012 DR 735 0.0 0.0 0.5 0.0 0.0 100.0% 99.8% 100 99.4% 100.0% 100.0% 0 0 638 2
36 Jacob Montgomery A2D4FME67UYWQK Fantastic 739 DAR 818 0.0 0.0 0.0 0.0 0.0 100.0% 100.0% 4 99.6% 100.0% 0 1 277 0
37 Naela Raygoza A13TPK2UVUWO43 Fantastic 550 DAR 850 0.0 0.0 0.0 0.0 0.0 100.0% 100.0% 0 5.4% 100.0% 100.0% 0 1 223 1
38 Emyly Arguello A2FIJPOL2UVJ97 Fantastic 1,220 DAR 850 0.0 0.2 0.0 0.0 0.0 100.0% 99.8% 0 99.1% 100.0% 100.0% 0 5 700 6
39 Brian Hall A33KQKYMW0D62G Fantastic 1,085 818 0.0 0.0 0.0 0.0 0.0 89.9% 100.1% 73 97.6% 100.0% 100.0% 0 1 417 1
40 Natasha Brown A1VF8UND69TP7P Fantastic 61 DAR 850 Coming Soon Coming Soon Coming Soon Coming Soon Coming Soon Coming Soon 100.0% 0 100.0% 100.0% 100.0% 0 2 31 1
41 Matthew Narron A1KORHEU1D2X65 Fantastic 982 DCR 815 0.0 0.0 0.0 0.0 0.0 100.0% 97.4% 67 98.9% 100.0% 100.0% 0 1 362 2
42 Branden Freedman A1EA2E1Z2B7J6T Fantastic 772 SSVR 741 0.0 0.0 0.5 0.0 0.5 Coming Soon 100.0% 100 98.7% 100.0% 100.0% 0 0 451 5
43 Elias Zaragoza A2PPNS3C1IKSAU Fantastic 939 DAR 827 Coming Soon Coming Soon Coming Soon Coming Soon Coming Soon 100.0% 99.9% 0 100.0% 100.0% 0 4 176 0
44 David Smith A1LGVPOASL216T Fantastic 1,043 DAR 829 Coming Soon Coming Soon Coming Soon Coming Soon Coming Soon Coming Soon 99.6% 0 100.0% 100.0% 100.0% 0 2 583 1
45 Henry Boatman A2I6YS4R7I5ZER Fantastic 739 DAR 826 0.0 1.0 0.0 0.0 0.0 100.0% 100.0% 0 100.0% 100.0% 100.0% 0 2 270 1
46 Dyllan Vera AY6RMDNN9I4KR Fantastic 843 DAR 802 0.0 0.0 0.0 0.7 0.0 96.6% 100.0% 0 98.7% 100.0% 100.0% 0 2 547 2
47 Dante Thornton A2SMIGON8Z7FDD Fantastic 773 DAR 785 0.0 0.0 0.0 0.0 0.0 78.4% 99.4% 0 92.3% 100.0% 100.0% 0 2 220 2
48 Mathew Smikle A1FURLHME2D8LS Fantastic 229 DCR 841 0.0 0.0 0.0 0.0 0.0 100.0% 97.4% 0 100.0% 0.0% 100.0% 0 1 70 1
49 Arthur Dillon A2GATRSENLRKYE Great 234 DCR 785 Coming Soon Coming Soon Coming Soon Coming Soon Coming Soon Coming Soon 96.7% 100 92.0% 100.0% 0 0 50 0
50 Angel Moreira AGT217O8UHFKW Great 606 DCR 780 0.0 0.0 0.0 0.0 0.0 Coming Soon 96.8% 0 96.2% 100.0% 100.0% 0 5 236 12
51 James Johnsoniv A124VUCQMBDHTJ Poor 694 DCR 623 0.0 1.0 8.0 1.0 1.0 77.3% 97.8% 0 93.6% 66.7% 100.0% 0 4 250 3

Page 5 of 10
 TNEL at DDF5 - Week 33
Color Key
DA Trailing 6-Week Performance All DSPs will have four full weeks to adjust to
Netradyne metrics (Distractions Rate, Following Fantastic
Distance Rate, Sign/Signal Violations Rate) before Great
impact to DA Overall Tier. Fair
Drivers ranked by overall score, descending. Safety - metrics (except FICO) are measured as events per trip at DA level Quality Quality - Standard Work Compliance Poor
Sign/ Weeks
Average Seatbelt-Off Speeding Distractions Following SWC- SWC- High/Low Performer
# Name Transporter ID FICO Score Signal Violations DCR DAR SWC-CC SWC-SC
Tier Rate Event Rate Rate Distance Rate POD AD Status Fant. Great Fair Poor
Rate
1 Victor Irigoyensilva A2XQCE5HXWLUTC Fantastic 843 0.0 0.0 0.0 0.0 0.0 100.0% 100 100.0% 100.0% 100.0% 0 No Status (<4 wks) 3 0 0 0
2 Evan Leach A1ENYB2QKWGPMV Fantastic 850 0.0 0.0 0.0 0.0 0.0 99.7% 100 99.6% 100.0% 100.0% 0 No Status (<4 wks) 2 0 0 0
3 Ruben Galvanrios A2WJEEWVOAHHTE Fantastic 847 Coming Soon Coming Soon Coming Soon Coming Soon Coming Soon 100.0% 100 100.0% 100.0% 100.0% 0 No Status (<4 wks) 1 0 0 0
4 Matthew Jenkins A2891N8XLZXPLM Fantastic 848 0.0 0.0 0.0 0.0 0.0 100.0% 93 99.9% 100.0% 100.0% 0 High Performer 6 0 0 0
5 Yoshimichi Homma A2FKU67JDKVYO0 Fantastic 841 0.0 0.0 0.0 0.0 0.0 99.3% 100 99.6% 100.0% 100.0% 0 High Performer 6 0 0 0
6 Carter Brooks A1OTLPSAAV62EV Fantastic 850 0.0 0.0 0.0 0.0 0.0 99.7% 82 99.2% 100.0% 100.0% 0 High Performer 5 0 0 0
7 Denisha Ford A2KSPDXRP1XXNZ Fantastic 783 0.0 0.0 0.0 0.0 0.0 99.9% 100 99.6% 100.0% 0 No Status (<4 wks) 2 0 0 0
8 Jontrenae Womack ADMAA796KAEG2 Fantastic 850 Coming Soon Coming Soon Coming Soon Coming Soon Coming Soon 99.4% 100 95.7% 100.0% 100.0% 0 No Status (<4 wks) 1 0 0 0
9 David Smith A1LGVPOASL216T Fantastic 845 0.0 0.0 0.0 0.0 0.0 99.8% 73 99.9% 100.0% 100.0% 0 High Performer 6 0 0 0
10 Jose Pelliccia-Colon A1NFMXPRAWI733 Fantastic 838 0.0 0.0 0.0 0.0 0.0 99.9% 74 99.9% 100.0% 100.0% 0 High Performer 6 0 0 0
11 Cache Hill A2GIVIBL8T7XSB Fantastic 833 0.0 0.0 0.0 0.0 0.0 100.0% 90 99.8% 100.0% 100.0% 0 High Performer 6 0 0 0
12 Nicolas Zotovich A7IEV1GJTFDQL Fantastic 839 0.0 0.0 0.0 0.0 0.0 99.3% 75 99.6% 100.0% 100.0% 0 High Performer 6 0 0 0
13 Donald Okoroafo A2RFXGLNCH00OX Fantastic 849 0.0 0.0 0.0 0.0 0.0 99.6% 95 99.7% 0.0% 100.0% 0 High Performer 6 0 0 0
14 Wilfredo Fuentes A5HWX57Z0TSX9 Fantastic 828 0.0 0.0 0.0 0.0 0.0 99.9% 82 99.8% 90.9% 100.0% 0 High Performer 6 0 0 0
15 Davontanez Davis A1BOTSRWTZ26AC Fantastic 841 0.0 0.0 0.0 0.0 0.0 100.0% 73 98.0% 100.0% 0 High Performer 6 0 0 0
16 Gregory Davault A3J7NFC9TVGOCB Fantastic 850 0.0 0.0 0.0 0.0 0.0 99.5% 80 99.8% 100.0% 100.0% 0 High Performer 6 0 0 0
17 Armoni Simmons A1JDK6QA3S40JZ Fantastic 822 0.0 0.0 0.0 0.0 0.0 99.7% 82 99.6% 100.0% 100.0% 0 High Performer 6 0 0 0
18 Joao Carvalho A2L3KZXAVCM8SL Fantastic 839 0.0 0.0 0.0 0.0 0.0 100.0% 92 99.9% 100.0% 100.0% 0 High Performer 6 0 0 0
19 Hal Partenheimer A2VXCYT3Z3Z5BN Fantastic 819 0.0 0.0 0.0 0.0 0.0 99.3% 100 99.0% 86.7% 100.0% 0 High Performer 6 0 0 0
20 John Thomas A2N3VYECLUK5AK Fantastic 843 0.0 0.0 0.0 0.0 0.0 99.7% 67 99.7% 100.0% 100.0% 0 High Performer 6 0 0 0
21 Cory Flynn A3MX05HAR6WK2F Fantastic 843 0.0 0.0 0.0 0.0 0.0 99.8% 65 97.1% 100.0% 100.0% 0 High Performer 6 0 0 0
22 Johnny Jimerson A1T4GP7NR5NRDY Fantastic 825 0.0 0.0 0.0 0.0 0.0 99.7% 84 99.1% 100.0% 100.0% 0 High Performer 6 0 0 0
23 Ashley Newkirkgarcia A1QDE0NMRZI5XW Fantastic 832 0.0 0.0 0.0 0.0 0.0 99.9% 56 99.7% 100.0% 100.0% 0 High Performer 4 0 0 0
24 Zachary Smith A2UQZYWK45HTUI Fantastic 838 0.0 0.0 0.0 0.0 0.0 100.0% 42 99.7% 100.0% 100.0% 0 High Performer 6 0 0 0
25 Jordan Lamont A1VBG5AW69FMP0 Fantastic 812 0.0 0.0 0.0 0.0 0.0 99.2% 76 99.8% 95.2% 100.0% 0 High Performer 5 0 1 0
26 Eric Leong A1O2CAUEO3STUT Fantastic 848 0.0 0.0 0.0 0.0 0.0 99.8% 20 99.6% 100.0% 100.0% 0 High Performer 6 0 0 0
27 Mathew Smikle A1FURLHME2D8LS Fantastic 832 0.0 0.0 0.0 0.0 0.0 99.4% 84 99.4% 66.7% 100.0% 0 High Performer 6 0 0 0
28 Evan Austin AWTVIAREGCE00 Fantastic 840 0.0 0.0 0.0 0.0 0.0 99.9% 55 99.8% 100.0% 100.0% 0 High Performer 6 0 0 0
29 Edgar Hernandez A4Z8M7SCTQLNV Fantastic 786 0.0 0.0 0.0 0.0 0.0 98.3% 93 99.8% 100.0% 100.0% 0 High Performer 6 0 0 0
30 Warren Burks A3FYI080NVQGWU Fantastic 848 0.0 0.0 0.0 0.0 0.0 99.7% 9 99.6% 100.0% 100.0% 0 High Performer 6 0 0 0
31 Christopher Mitchell AIXDG0HT3WYM9 Fantastic 822 0.0 0.0 0.0 0.0 0.0 99.7% 100 98.3% 100.0% 100.0% 0 High Performer 5 1 0 0
32 Branden Freedman A1EA2E1Z2B7J6T Fantastic 780 0.0 0.0 0.0 0.0 0.0 99.7% 75 98.2% 85.7% 100.0% 0 No Status (<4 wks) 1 1 0 0
33 Dashana Gage APST9J1J6FJ5Q Fantastic 850 1.0 0.0 0.0 0.0 0.0 99.7% 79 98.0% 97.1% 100.0% 0 No Status (<4 wks) 2 0 0 0
34 Ronnie Lax A2H4KOUKJVKL4Y Fantastic 836 0.0 0.0 0.0 0.0 0.0 99.9% 74 94.1% 100.0% 100.0% 0 High Performer 6 0 0 0
35 Henry Boatman A2I6YS4R7I5ZER Fantastic 840 0.0 0.0 0.0 0.0 0.0 100.0% 0 99.8% 100.0% 100.0% 0 No Status (<4 wks) 2 0 0 0
36 Tam Hoang ALR7FLWK1Y18W Fantastic 769 0.0 0.0 0.0 0.0 0.0 99.7% 91 98.2% 100.0% 100.0% 0 High Performer 6 0 0 0
37 Marcus Cruz A2962MNB8CMDIH Fantastic 848 0.0 0.0 0.0 0.0 0.0 98.1% 88 99.4% 52.4% 100.0% 0 High Performer 4 0 0 0
38 Matthew Narron A1KORHEU1D2X65 Fantastic 823 0.0 0.0 0.0 0.0 0.0 98.9% 16 99.3% 100.0% 100.0% 0 High Performer 6 0 0 0
39 Elias Zaragoza A2PPNS3C1IKSAU Fantastic 821 0.0 0.0 0.0 0.0 0.0 99.8% 0 99.6% 75.0% 100.0% 0 High Performer 6 0 0 0
40 Natasha Brown A1VF8UND69TP7P Fantastic 850 Coming Soon Coming Soon Coming Soon Coming Soon Coming Soon 100.0% 0 100.0% 100.0% 100.0% 0 No Status (<4 wks) 1 0 0 0
41 Naela Raygoza A13TPK2UVUWO43 Fantastic 850 0.0 0.0 0.0 0.0 0.0 100.0% 20 35.1% 75.0% 100.0% 0 High Performer 4 0 0 0
42 Daylen Pendley A28NC3ECWDXQN2 Fantastic 850 0.0 0.0 0.0 0.0 2.0 99.7% 0 99.8% 100.0% 100.0% 0 High Performer 6 0 0 0
43 Emyly Arguello A2FIJPOL2UVJ97 Fantastic 813 0.0 0.0 0.0 0.0 1.0 99.9% 0 99.4% 100.0% 100.0% 0 No Status (<4 wks) 2 1 0 0
44 Arthur Dillon A2GATRSENLRKYE Fantastic 817 Coming Soon Coming Soon Coming Soon Coming Soon Coming Soon 99.0% 20 98.8% 100.0% 100.0% 0 High Performer 5 1 0 0
45 Dante Thornton A2SMIGON8Z7FDD Fantastic 809 0.0 0.0 0.0 0.0 0.0 98.8% 74 96.1% 100.0% 100.0% 0 No Status (<4 wks) 3 0 0 0
46 Jacob Montgomery A2D4FME67UYWQK Fantastic 844 0.0 0.0 0.0 0.0 0.0 99.6% 20 98.5% 20.0% 100.0% 1 High Performer 6 0 0 0
47 Brian Hall A33KQKYMW0D62G Fantastic 835 0.0 0.0 0.0 0.0 0.0 99.0% 0 95.9% 94.1% 100.0% 0 High Performer 6 0 0 0
48 Dyllan Vera AY6RMDNN9I4KR Fantastic 826 0.0 0.0 0.0 0.0 1.0 98.2% 49 97.7% 100.0% 100.0% 0 No Status (<4 wks) 2 1 0 0
49 Eric Lee A2466R14MJL1EA Great 829 0.0 0.0 0.0 0.0 0.0 99.1% 0 98.8% 93.8% 100.0% 0 High Performer 5 1 0 0
50 Angel Moreira AGT217O8UHFKW Great 808 0.0 0.0 0.0 0.0 0.0 96.0% 0 95.8% 94.9% 100.0% 0 No Status (<4 wks) 1 1 0 0
51 James Johnsoniv A124VUCQMBDHTJ Poor 623 0.0 0.0 5.0 1.0 3.0 97.6% 0 91.9% 50.0% 100.0% 0 No Status (<4 wks) 0 1 0 1

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 NOTE:The On-Time Preventative Maintenance
Compliance (OTPMC) metric is currently not
impacting Overall Standing on the Scorecard.
TNEL at DDF5 - Week 33
Deep Dive: Preventative Maintenance (PM) Compliance While PM Compliance Scores for this week’s Scorecard are final, if a PM shown below does not align with your records
(i.e. mileage discrepancy, etc.) send the PM invoice to Amazonmaintenance.fleet@Elementcorp.com so Element can
verify and ensure the PM record is updated for future Scorecard weeks.

Deep Dive 1: All Completed PMs which factor into PM Compliance Metric on Scorecard this Week

PMs in descending order by service date.

# Service Service Service Type Vehicle Vehicle Model Vehicle VIN Mileage at Target Mileage at Actual Mileage at Actual - Target PM Status
Week Date Make Year Prior Service1 This Service2 This Service1 (Delta)

1
Mileage according to odometer reading. Total On-Time: 0
2
Target defined as mileage at prior service + manufacturer recommended mileage interval for next service. Total Completed: 0
On-Time PM Compliance: 0.0%

Deep Dive 2: All Completed PMs which DO NOT factor into PM Compliance Metric this week, but will starting NEXT WEEK

PMs in descending order by service date.

# Service Service Service Type Vehicle Vehicle Model Vehicle VIN Mileage at Target Mileage at Actual Mileage at Actual - Target PM Status
Week Date Make Year Prior Service This Service This Service (Delta)

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 Appendix A: Metric Definitions and Weightings
Metric Weighting (this week's Scorecard)

Overall Standing 100%

?
Comprehensive Audit n/a
The Comprehensive Audit is a measurement of DSP/Driver Eligibility, DSP Operations, Safety, Wages & Benefits, DSP Management, and
Working Hours (all controls measuring compliance to DSP Program Agreements and Policies). The results of the Comprehensive Audit
provide a baseline for a DSP’s state of compliance. Compliance is critical to your safety and success and achieving our compliance
standards is required. ‘In Compliance’ is earned by achieving a 90 or higher on your latest Compliance Audit and not having an outstanding
breach of contract. You are required to earn an 'In Compliance' on your Comprehensive Audit to be eligible for an Overall Standing of
'Fantastic' or 'Fantastic Plus'.

Safety and Compliance 40.0%

The Safety and Compliance category score is a weighted average of your Safety Score and Compliance Score. If your Safety score is
marked as “Coming Soon” then your Safety and Compliance category score will remain “Coming Soon”. Note: If you don't yet have an On-
Road Safety score, we will re-distribute the Safety weightage (35%) of your overall standing over all other Scorecard metrics in proportion to
their individual weights.

? On-Road Safety Score: Weighted average of Safe Driving, Seatbelt Off Rate, Speeding Event Rate, Distractions Rate, Following 35.0%
Distance Rate, and Sign/Signal Violations Rate. On-Road Safety Score is a rating partly derived from third party metrics. The third party
metrics provide indicators of safe driving behaviors available to us today from third party services.
?
Safe Driving Metric: This metric is calculated using the eDriving Mentor FICO® score, which is a composite potential indicator of a 5.8%
driver’s safe driving behavior. The metric is measured by analyzing indicators of how your drivers operate their vehicles, such as
Harsh Acceleration, Braking, Cornering, Cellphone Distraction and Speeding. The metric is a weighted average of all driver’s eDriving
Mentor FICO® scores at the end of the week, converted to a 0.00 - 4.00 score where a higher score is better. Safe Driving Scores of
at least 3.00 (equivalent to a FICO® score of at least 800 for a DSP) will earn Fantastic. You can see your DSP FICO® score, and
details on how to improve, in the eDriving Mentor Portal (see link in cover page). This is a 3rd party metric and is a potential indicator
of DA safe driving behavior.

? Seatbelt Off Rate: The average number of times per route your drivers did not wear their seatbelt. It is calculated as the total number 5.8%
of ‘seatbelt off instances’ your drivers incurred for the week, divided by the total number of routes your drivers completed. A ‘seatbelt
off instance’ is any time the vehicle accelerated faster than 6mph and the driver’s seatbelt was not buckled. This metric is currently
only available for Amazon-branded vehicles which have fully functional hardware for measuring seatbelt clicks, and does not factor in
non-Amazon-branded vehicles or vehicles without supported hardware. Note that because of this, the “Trips” count shown in the
eDriving portal may not match the number of trips we used to calculate score, since we factor out vans without seatbelt sensors. The
Scorecard is your source of truth for your Seatbelt-Off Rate. For the safety of your drivers, Amazon has zero-tolerance for your drivers
not wearing their seatbelt. Amazon has no tolerance for seatbelt misuse or tampering and will be adding additional signals in the
future to account for improper seatbelt usage.

? Speeding Event Rate: It is critical that your Delivery Associates (DAs) travel within posted speed limits for their safety and the safety 5.8%
of the communities they serve. The Speeding Event Rate metric is the average number of speeding instances incurred by a DA per
route. A speeding instance is speeding 10 Miles per Hour (MPH) or more for roughly one city block.
Any instance of speeding is unacceptable and we’ve designed this metric to enable you to focus on coaching DAs with the riskiest
speeding behaviors.
? Sign/Signal Violations Rate: It is critical that your Delivery Associates (DAs) follow traffic regulations for their safety and the safety 5.8%
of the communities they serve. The Sign/Signal Violations Rate measures how well your DAs adhere to posted road signs and traffic
signals. We’re currently including stop sign violations, which is any time a DA drives past/through a stop sign without coming to a full
stop, illegal U-turns, which measure any time a DA makes a U-turn when a “No U-Turn sign” is present, andstop light violations,
which is triggered any time a DA drives through an intersection while the light is red. In the measurement of this metric, a stop light
violation will count 10 times to every one stop sign violation or illegal u-turn, since stop light violations can be particularly dangerous.
In the new metric, your DSP weekly score is the sum of all stop sign violation events, illegal U-turns, and stop light violation events
(which again, are weighted at 10 times stop sign violations) divided by the number of trips. This will show on your DSP Scorecard as
XX events per 100 trips to make it easier to interpret.

? Distractions Rate: It is critical that your Delivery Associates (DAs) are not distracted while driving for their safety and the safety of 5.8%
the communities they serve. The Distractions Rate metric measures your team’s performance on distracted driving. Netradyne
captures 3 types of distraction based on video evidence, including when a DA is looking down, looking at their phone, or talking on
their phone while driving. Each time a DA is driving while distracted, Netradyne will register one event. Your DSP weekly score is the
sum of all distraction events divided by the total number of trips. This will show on your DSP Scorecard as XX events per 100 trips to
make it easier to interpret.

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 ? Following Distance Rate: It is critical that your Delivery Associates (DAs) leave enough following distance between their vehicle and 5.8%
the vehicle in front of them for their safety and the safety of the communities they serve. The Following Distance Rate measures how
DSPs are performing in terms of leaving enough following distance from the vehicle in front. Netradyne will create a Following
Distance event if a DA has 0.6 seconds or less following distance from the vehicle in front. Each time a DA doesn’t leave enough
following distance, Netradyne registers 1 event, and the DSP weekly score is the sum of all following distance events divided by the
number of trips. This will show on your DSP Scorecard as XX events per 100 trips to make it easier to interpret. For example, if a DSP
incurred 10 Following Distance Events during 200 trips in a week, then the Following Distance Rate is 5 events per 100 trips (10
events per 200 trips is the same as 5 events per 100 trips).

Compliance Score: The holistic score of how a DSP’s business operations adhere to Amazon supply chain standards and program 5.0%
policy. For more details on these scores, download the DSP Compliance Supplementary report on the DSP Portal.
?
Working Hours Compliance (WHC): Metric based on continuous monitoring of a DSP's compliance with working hour requirements 5.0%
established by Amazon Supply Chain Standards, AMZL business policy, and prevailing law. This includes compliance with: Daily and
weekly working hour thresholds; Maximum permissible consecutive workdays; and Minimum required rest between shifts. DSPs that
achieve a Fantastic WHC score typically achieve 100% compliance for Working Hours for the week.

? On-Time Preventative Maintenance Compliance (OTPMC): The share of all preventative maintenance (PM) servicing completed 0.0%
by an authorized service provider in the trailing 4 weeks that were completed on-time. To be considered on-time, maintenance must
occur no later than 500 miles beyond the required maintenance interval. For example, if transmission service is required at 45,000
miles, then service must be completed no later than 45,500 miles to be compliant. Early PMs (e.g. PMs completed earlier than 500
miles before the required maintenance interval) are not accepted; we will begin factoring early PMs into this metric at a future date.
OTPMC is a 1-week lagging metric, meaning if you are looking at the Week 10 Scorecard, the metric calculation is based on activity
from weeks 6, 7, 8, and 9. DSPs typically earn ‘Fantastic’ for this metric by achieving an OTPMC rate of 98.0% or higher (e.g. 98.0%
of all PMs completed in the trailing four weeks were completed on time).

? DVCR Compliance: The Daily Vehicle Condition Report (DVCR) allows you to stay up-to-date on the condition of their vehicles to 0.0%
ensure they are safe for their drivers and the community. This metric is calculated by the number of completed DVCR inspections
divided by the number of possible DVCR inspections for the week. Vehicles are required to have a Daily Vehicle Conditioning Report
(DVCR) complete both at the beginning and end of a route, each day. This applies to vehicles which are moved more than 20 miles
for the day. To achieve Fantastic for this metric you must achieve DVCR compliance of 98.0% or greater for the week.

Capacity Reliability (Coming Soon) n/a

Team 30.0%
?
High Performers Share: The number of DA's that achieved Fantastic as an overall performance tier in 4 (or more) of the past 6 6.0%
weeks, divided by the total number of DAs that have delivered for 4 (or more) of the past 6 weeks. DSPs who earn Fantastic for High
Performers Share typically achieve 75% or better (i.e. 75% of DAs earned Fantastic tier in 4 or more of the past 6 weeks).

?
Low Performers Share: The number of DA's that achieved Fair or Poor as an overall performance tier in 4 (or more) of the past 6 6.0%
weeks divided by the total number of DAs which have delivered for 4 (or more) of the past 6 weeks. DSPs who earn Fantastic for Low
Performers Share typically achieve 0.0% score for the metric.
?
Tenured Workforce: The percent share of Delivery Associates (DAs) with an attempted delivery in the week who have a tenure of at 0.0%
least 30 completed workdays. Completed workdays are calculated as the cumulative count of distinct dates with an attempted delivery.
Tenured Workforce rate of 90% or higher is rated ‘Fantastic’.

Customer Delivery Experience: Weighted average of Customer Escalations DPMO and Customer Delivery Feedback. If you don't 18.0%
yet have a CDF metric, we will calculate your Customer Delivery Experience score only based on Customer Escalations DPMO.

?
Customer Delivery Feedback: The CDF metric is a measurement of the customer feedback received after packages are delivered 6.0%
by the Delivery Associates (DAs). The metric is a weighted ratio that accounts for positive, negative, and no feedback. Refer to the
metric deep dive guide for more details.

Note: CDF only includes 'DA Controllable' feedback.

? Customer Escalation Defect DPMO: The frequency at which DAs incur customer escalations, on a per-million opportunities 12.0%
(DPMO) basis. Violations are triple-weighted, Multiple Defect Offboardings (MDOs) are double weighted, and Defects are single-
weighted. Customer Escalation Defect DPMO is a 2-week delayed metric because we only hold your organization accountable for
escalations that have not been overturned by appeals. DSPs who earn Fantastic for Customer Escalations Defect DPMO typically
achieve a “0” DPMO for the week.

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 Quality 30.0%
?
Delivery Completion Rate (DCR): The share of packages dispatched to the DA which are delivered to the customer (and not 10.0%
returned to the station). Thresholds are set at the station level. DSPs and DAs who earn Fantastic for DCR typically achieve a DCR of
greater than 99.0%, although the threshold varies by +/- 0.5% due to differences in historical delivery difficulty levels.

?
Delivered and Received (DAR): A measure of the Delivered-Not-Received rate adjusted for the crime index of the specific delivery 10.0%
areas for the week. The metric is scaled from a score of 0 (worst) to 100 (best). DSPs and DAs who earn Fantastic for DAR typically
achieve a DAR of 70 or higher.

Standard Work Compliance (SWC): The average of POD Compliance Score, Contact Compliance Score, Scan Compliance 10.0%
Score, and Attended Delivery Accuracy Score. See below.
?
Photo-on-Delivery Compliance (SWC-POD): The number of usable (i.e. presentable to the customer) POD (Photo-on-delivery) 2.5%
photos taken, divided by total POD opportunities. DSPs and DAs who earn Fantastic for POD Compliance typically achieve 98.0% or
better.
? Contact Compliance (SWC-CC): Measurement of all calls and texts that were made by a DA through the Rabbit app in the 2.5%
numerator and take the total packages delivered with a call or text, as well as packages not delivered due to UTA, UTL or NSL as the
total opportunities (denominator). DSPs and DAs who earn Fantastic for Contact Compliance typically achieve 99.5%.

?
Scan Compliance (SWC-SC): The share of packages which were marked from the Rabbit app (i.e. not marked remotely from the 2.5%
station). DSPs and DAs who earn Fantastic for Scan Compliance typically achieve 99.9%.
?
Attended Delivery Accuracy: The share of routes delivered by a DSP which did not have an Attended Delivery Anomaly (see 2.5%
below). This metric is only at the DSP level and is only shown on the cover sheet of the scorecard. DSPs who earn Fantastic for
Attended Delivery Accuracy typically achieve 100.0% (i.e. none of their DAs had any Attended Delivery Anomalies for the week).

Attended Delivery Anomaly (SWC-AD): The count of routes which the DA delivered that week which the DA used an Attended n/a
Delivery Scan Codes (e.g. delivered to customer) at an egregiously high rate for a route. Thresholds for this anomaly are set at the
station level to account for differences in delivery regions. This metric is only at the DA level and is only shown on the DA-level
views of the scorecard. A DA may have 0,1, or multiple Attended Delivery Anomalies each week, but cannot have more Attended
Delivery Anomalies than they had routes. DAs who earn Fantastic for Attended Delivery Anomaly typically score a 0.

Learn More: Metric Weighting Methodology

Your Overall Standing is designed to reflect your holistic success as a Delivery Service Partner. It is an equally-weighted average of your Safety &
Compliance, Reliability, Team, and Quality scores (except when you don't have a Safety score). Each of these four category-level scores are in turn
weighted averages of the metrics within them, e.g. your Team score is an equally-weighted average of High Performers Share, Low Performers Share,
Attrition, and Customer Delivery Experience. If a metric has sub-metrics then it is an equally-weighted average of its sub-metrics (unless otherwise noted);
e.g. Standard Work Compliance is an equally-weighted average of POD, Contact Compliance, Scan Compliance, and AD Accuracy scores. All “Coming
Soon” metrics are not considered in the roll-up, and in such cases metric weights are re-adjusted accordingly to maintain equal weighting as described
above.
Two additional notes: 1) You can only achieve an Overall Standing less than or equal to your Safety and Compliance score. 2) Incurrence of a 30-Day
Noncompliance Notice automatically makes your Overall Standing “Poor” while the notice is in effect.

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