Assessment Panel Guide for Video Interviews

Quick reminders

• The interview must be conducted to the same standard as a face-to-face interview.

• Remember, you are on camera.
• If using a laptop, ensure you have a power cable attached.
• Mute your microphone when not speaking.
• Ensure you are sat in a professional environment.

Instructions for panel

Joining the meeting

• You must prepare to join the meeting 45 minutes before the start time.
• Click the join link when you are ready.
• When the Staff Observer is ready, they will admit you to the virtual room (meeting).
• You must join the meeting with full audio and video experience.
• Your video should be on and your microphone will be on mute.

Before the interview starts

• Use the 45 minutes to ensure the technology is working and revisit your pre-interview
preparation with your co-assessors.
• The Staff Observer will let you know when the candidate is ready. When the panel is ready
the Staff Observer will admit the candidate to the meeting.
• The Staff Observer will confirm that everyone is ready – video on and audio working. The
Staff Observer will hand control of the meeting to the chairperson.

During the interview

• Allow for audio delays and silences during the interview by pausing after asking the
question. Where necessary you should reassure the candidate that you (the panel) are
listening.
• Questions should always be clear and brief; this is even more important on a video
interview.
Instructions for chairperson

At the start of the interview

• The 60 minutes begins when the Staff Observer hands control of the meeting to you.
• You must follow the same procedures as a face-to-face interview.
• You must ask the candidate to use their video camera to show a 360-degree view of the
room. Check the candidate does not have any access to support (from people, technology or
materials).

During the interview

• You can ask the candidate at any time to repeat the view of the room.

Managing technical issues

• You must keep a record of any technical issues, what time they occurred and how long the
issue lasts.
• If technical issues persist, you can formally pause the interview. he Staff Observer will
instruct you on what to do next. This may be to wait until a participant has reconnected or for
everyone to exit and rejoin.
• If the candidate has left the meeting or the video feed fails, you must ask the candidate to
complete the view of the room again when the interview restarts.
• Any time lost due to technical issues must be added to the end of the interview to ensure the
full 60 minutes is achieved.
• If more than 10 minutes of technical issues are recorded you must terminate the interview.
This decision sits solely with you but you must get the candidate’s agreement.
• If the interview is terminated early, an alternative interview will be arranged. The Staff
Observer will provide further details to you and the candidate.

At the end of the interview

• Before starting the post-interview discussion you must ensure the candidate has left the
meeting. You can check the participant panel and seek confirmation from the Staff Observer.