AMITY INTERNATIONAL SCHOOL, MAYUR VIHAR

SUBJECT: BUSINESS STUDIES

CLASS: XII
CHAPTER-CONTROLLING

Q1. Controlling starts where

(a) Planning ends (b) Organising ends

(c) Directing ends (d) Staffing ends

Q2. Controlling Function includes

(a) measuring results against corporate objective (b) explaining procedure to perform activities

(c) Setting standards (d) assigning work

Q3. An efficient control system helps to

(a) Accomplish organizational objectives (b) boost employee’s morale

(c) judge accuracy of standards (d) all of the above

Q4. Budgetary control requires the preparation of

(a) training schedule (b) budgets

(c) Network diagram (d) Responsibility centres

Q5. Management audit is a technique to keep a check on the performance of

(a) company (b) Management of the company

(c) Shareholders (d) Customers

Q6. Controlling is exercised

(a) as a motivating process (b) as a remedial process

(c) as a planning process (d) as a continuous process

Q7. Corrective action is a part of

(a) Planning (b) controlling

(c) organizing (d) all of the above

Q8. Which of the following affects effectiveness of control

(a) external factors (b) employees’ behaviour

(c) subjective standards (d) all of the above

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Q9. Deviations can be analysed by using

(a) management by exception (b) critical point control

(c) both (a) and (b) (d) neither (a) and (b)

Q10. Controlling cannot be performed without

(a) Planning (b) organising

(c) directing (d) leadership

Q11. Management by exception means

(a) controlling all activities (b) controlling crucial activities

(c) taking corrective actions for all deviation

(d) taking corrective actions for deviations beyond permissible limits

Q12. Process of controlling does not involve

(a) setting of performance standards (b) analyzing of deviation

(c) organizing resources (d) taking corrective actions

Q13. Which of the following is not a limitation of controlling?

(a) controlling is pervasive (b) controlling involves huge cost

(c) controlling restricts employees freedom (d) controlling cannot control external factors

Q14. Which of the following is not an importance of controlling?

(a) Helps in achieving organizational goals (b) judge accuracy of standards

(c) ensures order and discipline (d) controlling is a continuous function

Q15. Which of the following is not a nature of controlling?

(a) controlling is goal oriented function (b) controlling is a continuous function

(c) controlling is a pervasive function (d) controlling is an independent function

Q16 Critical point control technique refer to

(a) cotrolling significant deviation (b) controlling key result areas

(c) controlling through sample checking (d) controlling through personal judgment

Q17. Controlling function of an organization is

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 (a) forward looking (b) backward looking

(c) forward as well backward looking

(d) none of the above

Q18. Supervisory management spends most of the time in

(a) planning and controlling

(b) directing and controlling

(c) planning and directing

(d) organizing and controlling

Q19. The main objective behind controlling is

(a) pointing out inefficiency

(b) fixing responsibilities of the subordinates

(c) ensuring conformity of the actual performance with set standards

(d) creating an atmosphere of order and discipline

Q20. After setting performance standards the next step in the process of controlling is

(a) analyzing deviation

(b) Measurement of actual performance

(c) taking corrective action

(d) comparing actual performance with standards

True/ False
Q21. Deviation means the difference between actual and desired performance. True or False?

Q22. External factors can also be controlled. True or False?

Q23. If you try to control everything, you may end up by controlling nothing. True or False?

Q24. Planning and controlling are mutually inter dependent. True or False?

Q25. Control is the exclusive duty of top management. True or False?

Fill in the blank.

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Q26. Control is _________ looking as well as _____________ looking.

Q27. The control function is ______________ since it is practiced at all levels.

Q28. Standards provide the __________ against which actual performance is measured.

Q29. According to ____________, control system should focus on key result areas.

Q30. Taking corrective action is the _________________ step in the process of controlling.

Q31. Arrange the following steps of controlling process in correct sequence:

(a) Comparison of actual performance with standards

(b) Setting performance standards

(c) Analyzing deviation

(d) Taking corrective action

(e) Measurement of actual performance

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