Professional Documents
Culture Documents
Scenario Card
Scenario Card
Guest 1/Mr & Mrs. Brown Guest 13/Mrs.Cloudy Guest 21/Mr & Mrs. Brown
Guest with Reservation Walk - in Guest with Reservation
Ask the waiter to explain the menu ingredients Ask the waiter about directions Random question
"I need to go to the lobby after lunch, where should I go
"Can you tell me about the main course?" from here?" "Can we smoke inside the restaurant?"
Guest 2/Mr & Mrs. Grey Guest 12/Mr.Green Guest 22/Mr & Mrs. Brown
Guest with Reservation Walk in Guest with Reservation
Ask the waiter to give recommendation of the menu Ask the waiter to explain about the price Random question
"Can you tell me the most popular items on the menu? "I am a Selebgram with 5000 followers, can I get discount
And why is it popular?" for my lunch?" "Do you have any vegetarian food?"
Guest 3/Mr & Mrs. Black Guest 13 Guest 23/Mr & Mrs. Red
Guest with Reservation Walk in Guest with Reservation
Ask the waiter to explain about beverage items
available Complain to the waiter Random question
"what kind of drinks do you have in Numero Uno?" "my food is cold, I am not happy with this!!!" "What kind of oil do you use to cook the food here"
Pretend that you are new in batam & Ask the waiter to
recommend the place in Batam to visit. Complain to the waiter Complain to the manager
"I'm a tourist, can you tell me the most recommended
tourist attraction?" "my food's is too salty, I am not happy with this!!!" The waiter have body odor problem
Test the waiter about allergy and dietary restrictions Complain to the waiter Complain to the supervisor
"I'm lactose intolerant, is the items on the menu safe "my food's taste plain and weird, I am not happy with
for me?" this!!!" The next table is too noisy
Guest 6/Mr & Mrs. Potter Guest 16/Mr & Mrs.Wonderful
Guest with Reservation Walk in
Ask the waiter to explain coffee variant Complain to the waiter
"What is the different between Latte and
Cappucinno?" "my steak is overcooked, I am not happy with this!!!"
Ask the waiter to explain the Coffee beans variant Ask the waiter about allergy and dietary restriction ask the waiter
"I love coffee, but I'm confuse what is the different "I am vegetarian, what is your recommendation about the I want somedrink to make my body a bit warm, any
between Robusta and Arabica?" menu" suggestion?
Ask the waiter about allergic and dietary restrictions Ask the waiter about allergy and dietary restriction Complain to the waiter
"What is the difference between sugar free and no "I hear about ovo-vegetarian and lacto-vegetarian, do you
sugar added?" know what it means"