Name Saloni Singh

Question 1

Answer:

Instance 1: - The first instance when Lisa and Linton were during their first conversation, Linton remarked
that “she doesn’t like MBAs”. This remark disinterested welcome she got from her boss was a primary
friction point.

Instance 2: - Richard Clark, the group product manager who had impressed her during therecruitment
process barely neither recognized her nor welcomed her into the organization. He has given her a cold
welcome.

Instance 3: - Scoville’s condescending way he spoke to her and the fact that he was acting like an over
bearing big brother. He assigned her menial tasks like copying report, was one more friction point during
her first week.

Question 2
Write your answer for Part A here.

Trait Level: High/Low Example supporting the answer

Openness to High Scoville moved from the operations department to the

Experience marketing department withsharp contrasting roles.
This was the reasoning behind his high score.

Conscientiousness Low The copying episode with Lisa where Scovillewas

frantically making changes at the last moment is
evidence of his low conscientiousness.

Extraversion Low He doesn’t mingle well with other departmentworkers.

This was evident when he doesn’t join them for lunch.
This point can be furtherbe supported by the fact that a
challenge is getting things done by other departments

Agreeableness Low He was critical in his approach. This was supported by

the events of Lisa’s first day interactions with him
where he was extremelycritical of MBA graduates. He
was also foundto be extremely irritable by other
employees who took Lisa’s side later.

Neuroticism High Even though Scoville was nice to answer all the
questions and doubts by Lisa on the work, but his
temperament and anger management skills were very
poor, he was very much weak in the emotioncontrol,
which can be seen clearly on his dis agreement with
Lisa’s assumption on the Pure and Fresh’s pricing
strategy.

Write your answer for Part B here.

 Lisa can initiate an emotional connection with Scoville. She could assess what ticks him and what
doesn’t by connecting with him outside the office on an emotional level. She can make herself
indispensable to Scoville by using her relationship with other department colleagues in getting work
done quickly for him.
Since Scoville was very weak in work and time management, getting work done with others
department, Lisa can make herself indispensable to Scoville help him with her inter personnel skills
to get the work done at the earliest.

Question 3

Write your answer for Part A here.

It is the hidden area/ façade.

Write your answer for Part B here.

Lisa should use her conversation and communication skills to develop her relationship with Linton, . The
drivers for both Linton and Lisa are that they are both women who are ambitious.Developing camaraderie
with Linton should be easier if Lisa connected with her using this driver.

Lisa can make herself more visible by getting onto interesting projects that increases her visibility to
Scoville and Linton. This would make other colleagues mention good things abouther; this creates a
network of influence for Lisa.

Question 4

Write your answer here.

Instead of coming across and telling the negatives directly. Linton could have presented the opportunities to
Lisa where she can present herself assertively and empower her to shine.

When Linton heard of how abhorrent Scoville’s management was, she could have given Lisa her word that
she would counsel him to alter his behavior

Question 5
Write your answer here.

The three engagement tactics that could help Lisa in feeling more motivated to work in theHouseworld
are:

1) Fun activities
2) Work appreciation
3) Training and coaching.

Question 6

Write your answer for Part A here.

1. Persuasion: Lisa could have Persuaded Linton For her Training and work assignment, and both Linton
and Scoville on some of her work related inputs.

2. Exchange of Information: She could have Helped Scoville in getting the info and details from other
departments.

3. Impression management: Lisa could have showed involvement and changed her impression
management tactics since Linton didn’t like MBA’s.

Write your answer for Part B here.

The Hard tactics that Lisa could have Implemented are

1. Assertiveness: Lisa could have been more Assertive in her approach towards the opinion of Linton
on her MBA, Linton could be more assertive on commenting on bad work and time management of
Scoville.
2. Information Control: With her communication skill Lisa had a good relationship with

other departments as well, in some case work done by mail chain take more than the work

done on the trust, Lisa should have used the tactic not supporting to Scoville on getting relevant info though
her skills, some times which will lead to project delay only because of Scoville’s time management and
inability to handle people.

3. Silent Authority : She could have used this tactic on the incident of word processing and copying as it was
no the part of her job.

Question 7

Write your answerhere.

Yes, there was a breach of trust. Let’s see the incident below, Scoville was forcing Lisa to do his copying work.
Lisa was busy with her task, and she denied it. Then she got furious stating- “OH, I see, you’re good at
copying”. Scoville immediately complained to Liston stating the same words. This was going behind her back
and a clear breach of trust.

Question 8

Write your answer here.

No, Lisa should continue in the current position of Assistant Product Manager at Houseworld.

Event thought Linton did not showed much interest in helping Lisa for her success in company but, there has
been an improvement in the relationship between Them and Lisa also openly communicated her needs and
expectations of work.

At the same time her relationship with Scoville has at least superficially improved since his apology over
drinks following the yelling incident. While Scoville is unlikely to be an ally in the future, the entire office is
aware of his management deficiencies and he has little ability to hold Benton back if she is willing and able to
reduce her dependence on him. Alongside Houseworld still offers that career progress path with proper
trainings which Lisa wanted.