Name ALPESH KHILARI

Question 1

ANSWER- Instance 1 - The first instance where the friction between Lisa and Linton was
during her first
day in the office. Linton remarked that 'she doesn't like MBAs'. This remark along with the
cool and disinterested welcome she got from her boss was a primary friction point
Instance 2 - Richard Clark, the group product manager who had impressed her during the
recruitment process barely recognized her nor welcomed her into the organization. He had
given her a cold welcome
Instance 3 - Scoville's condescending manner in which he spoke to her and he was acting
like an overbearing big brother. He assigned her menial tasks like copying reports. This was
another friction point during her first few weeks.,

Question 2
Write your answer for Part A here.

Trait Level: High/Low Example supporting the answer

Openness to HIGH Scoville moved from the operations

Experience department

he copying episode with Lisa where

Conscientiousness LOW Scoville.
was frantically making changes at the last
moment is evidence for his low
conscientiousness

Extraversion LOW he doesn’t mingle with other department works.

This was evident when he doesn’t join them for
lunch. This point can further be supported by
the fact by challenge getting thing done from
the other department.

Agreeableness Low he was critical in his approach. This was

supported by the events by the LISA’S first day
interactions with him where he was extremely
critical with MBA graduates.

Neuroticism HIGH scovilie was nice to Lisa beginning by the

answering her questions and droughts. But he
threw the temper tantrum during his
disagreement with lisa on the assumptions of
pure and fresh’s pricing strategy due to his
 emotional instability his neuroticism is high

Write your answer for Part B here

lisa can initiate an emotional connect with scovilie . she could assess ticks him and what
doesn’t by connecting with him outside the office on the emotional level .she can make herself
indispensible to scoville by using his relationship with other department of the colleagues. In
getting work done very quickly for him . scoville increasing reliance on her can improve her
relationship with him.

Question 3

ANSWER – it’s the hidden area / façade

Write your answer for Part B here.

answer - Lisa should use her conversational skills with Linton and develop a relationship with
her. The
drivers for both Linton and Lisa are that they are both women who are ambitious. Developing
a camaraderie with Linton should be easier if Lisa connected with her using this driver. Lisa
can make herself more visible by getting onto interesting projects that increases her visibility
to Scoville and Linton. I his would make other colleagues mention good things about her, this
creates a network of influence for Lisa. Lisa should stop acting like a learner in the future and
be assertive with her recommendations and pitch relevant ideas during staff meetings.

Question 4

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answer – n Lisa's performance review, Linton described Lisa as "unassertive" and "lacking in
initiative
and confidence". What could Linton have done differently while giving the feedback? Suggest
two improvements.
Instead of coming across and telling the negatives directly, Linton could have presented the
opportunities to Lisa where she can present herself assertively and empower her shine.
When Linton heard of how abhorrent Scoville's management was, she could have given Lisa
her word that she would counsel him to alter his behavior.

Question 5

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answer - suggest the three engagement tactics that could help lisa motivated to .
 1) Work appreciation
2) Training and coaching
3) Fun activates

Question 6

Write your answer for Part A here.

answer - The soft tactics that can show personal power are:
Persuasion
Exchange
Impression Management
She can also exchange favors with Scoville. By helping him with tasks she can influence him
to accept her points of view.

Write your answer for Part B here.

Answer - Assertiveness: Lisa can be more assertive in her conversations with Scoville and
Linton. The
conversation with Lisa when she said she doesn't like MBA's and she could have given
assertive feedback to Scoville about his abhorrent style of management. This could have
minimized her negative experiences

Question 7
Write your answer here.

answer - Yes, there was a breach of trust. Please see below the incident
Scoville was forcing Lisa to do his copying work. Lisa was busy on her task and she denied.
Then she got furious stating 'Oh, I see, you're too good at copying"
Scoville immediately complained to Linton stating the exact same words. This was going
behind her back and a clear breach of trust.

Question 8

Write your answer here.

ANSWER - Yes, Lisa should quit the job at Houseworld. Amongst many reason, here are my
arguments.
Lack of ethics - There is a clear lack of business ethics and personal moral values in her
seniors - Linton and Scoville. This clearly will not give her a fair opportunity in spite of her
giving her best. Also, she might pick up wrong principles, affecting her career later in life
Lack of Team Bonding - There is a clear display of lack of team bonding and team
management from typing issues to copying incident. This is unhealthy and will hamper the