Name Tarun Singh Chauhan

Question 1

Instance 1
Lisa was disappointed when Linton stated in their conversation on her first day at House World that "MBAs
behave like they know a lot more than they do. Your formal education won't help you; the only way to learn is
on the job. I don't like Harvard MBAs; I've known some of them.
Instance 2
Lisa was dissatisfied by several interactions with Scoville on the first day. He first stated during lunch that he is
not impressed with MBAs, particularly those from Harvard, and even in the evening he gave mundane labour of
copying reports. Lisa wasn't a fan. He spoke to her in a condescending manner, giving off the impression of a
domineering big brother.

Question 2

Write your answer for Part A here.

Trait Level: High/Low Example supporting the answer

Openness to High Scoville Shifting from operations to marketing indicates

Experience him that he is ready to pursue new things and having
different experience.

Conscientiousness Low The Doubling episode where he made lastminute

changes and asked Lisa to help in copying shows his poor
planning.

Extraversion Low He does not get along with members of other

departments. This has also displayed that he even faces
issues in getting things done from another department.

Agreeableness High This was displayed during the doubling incident when
Scoville agreed and apologized to Lisa. Also, after the
incident when Scoville yelled at Lisa, she felt Scoville has
 been open for feedback and there had been occasions
where he has come across as a decent and warm person.

Scoville yelling at Lisa audible across the entire floor

Neuroticism High ‘’You arrogant MBAs are all alike. You think you know
everything. You are so cocky. When you have been
around for a while, you will see your analysis is wrong.

PART B

1) Since Scoville has high level of Openness, Lisa can share her feedback with him and inconsideration can
improve relationship with him.

2) Scoville has a high level of neuroticism. Lisa can help him reduce and, we know from the incident that Scoville
is always open to Lisa’s feedback and even feels free to share his issues with her. For instance, the one where he
admits his frustration with organization and the fact, he hadn’t been promoted yet led to him yelling on Lisa in
floor. This can also help Lisa to improve her relationship with Scoville.

Question 3

Write your answer for Part A here - This situation represents the Hidden area of Lisa’s Johari Window since
Linton failed to recognize the core strengths of Lisa during her performance evaluation.

Write your answer for Part B here –

A) Lisa should speak out her opinions. She needs to express her thoughts let it be and official meeting or
performance evaluation. Giving feedbacks to Linton might help her understand her strengths and
issues she is facing.
B) Also, Lisa should try more to be herself and try portraying her strengths to Linton. This will allow her to
get recognition from Benton and strengthen relationship with Linton and gives her chance to work
on future projects with Linton.

Question 4

Write your answer here - Linton wanted to inform Lisa of her traits that she needs to work on. She could have
done it in 2 Different ways:
1) She could have used 3-2-1 Technique where she first pointed out things that she liked in Lisa’s Performance,
2 areas that needs to be improved and finishing by highlighting one thing that she liked the most with Lisa’s
performance. This will keep Lisa away from getting demotivated after Performance review.
2) Also, Linton could have used the ‘I like, I wish, I wonder’ Technique which will help Linton to convey positive
aspects of Lisa, convey aspects of Lisa’s performance that should be changed or improved and at last she could have even
conveyed suggestions for improvement. This would have led to Lisa getting a clear Idea on what areas she needs to
work on and what she can do to improve in those areas by following ideas shared by Linton.
Question 5

Write your answer here - 3 Engagement Tactics that could have helped Lisa feel more motivated to work in
House world

1) Linton should have encouraged Lisa to speak her mind without any fear of criticism or Judgement.
2) Scoville could have also recognized Lisa real time for a job well done on floor instead of shouting on her on
the floor.
3) Linton could provide a progress road map to Lisa and conduct and training and development programs in
the organization.

Question 6

Write your answer for Part A here - Soft Tactics that Lisa can use for improving her relationship:
1) Persuasion: Lisa can demonstrate Linton that she is persuasive about the work.
2) Exchange of information: Lisa must exchange her thought about working with Scoville.
Write your answer for Part B here - 2 Hard Tactics that can be used by Lisa are:
1) Assertiveness: Lisa can repeatedly express her points of view so Scoville eventually understandsit and agrees
with her.
2) Coalition formation: Lisa can take help of Scoville for improving her relationship with Linton.

Question 7

Write your answer here - No. I don’t think there has been any breach of ethics by Lisa’s Co-workers.
Rather, Lisa’s co-workers were very supportive and even after the yelling incident, several of the other
associates and assistants in Hamster rallied to Benton’s support. They advised Benton to ‘’Hang in there and
reminder her the assignment was temporary and better is yet to come.

Question 8

Write your answer here - Lisa should not quit her job at House world.1) Lisa, if expresses her views and proves
herself has a chance to impress Linton and other seniormanagement.2) Lisa has a chance to move up the Ladder
if she discussed problems with Scoville and Linton and establishes good relationship with them.3) She can also
speak to Group Product Manager Mr. Jack Vernon for working under other Product manager if she
feels overstressed and undervalued under Linton.