R epublic of the P hilippines

D epartment of Education
REGION III – CENTRAL LUZON
SCHOOLS DIVISION OF CITY OF MALOLOS
MARCELO H. DEL PILAR NATIONAL HIGH SCHOOL
BAGONG BAYAN, CITY OF MALOLOS, BULACAN

WEEKLY LEARNING PLAN

QUARTER: 4 DATE: June 06-10, 2022

WEEK: 6 GRADE: Grade 11 &12
LEVEL:
MELC/s/ CG: 55. Customer Relations
56. The Two Dimensions of Customer Service
57. Identifying and Satisfying Customer Needs
58. Dealing with Customer Objections and Negativism
DAY OBJECTIVE/S TOPIC/S CLASSROOM-BASED HOME-BASED ACTIVITIES
ACTIVITIES
1,2, & 3 The learner LO 1. Listen to Routinary Activity
(Monday, demonstrates the Customer’s 1. Prayer
Tuesday & understanding of Complaint 2. Remind them to open their
Wednesday) concepts and respective camera
principles in 1.1 Obtain the 3. Check the attendance
receiving and entire story or A. Recall
handling guest issue of concern The students will share their take
concern from the guests aways about the previous discussion.
without B. Activity
interruption The learners will answer the
exercises presented on the screen.
1.2 Note the
details of the guest C. Application
complain or Directions:
concern Form a group with 3 members.
 Dramatize the situation given below.
1.3 Give full Each group will be given 5 minutes
attention to the to prepare. Situation 1. Welcoming
complaining guest guests in your work place
(restaurant). Apply your good
1.4 Paraphrase customer service skills.
guest complain to
determine if the RUBRICS
concern is
correctly ROLE PLAYING
understood Performance of the learners will be
rated based on the rubrics:
- Descriptions Score
Performed 100% of the given
tasks------------------- 5
- Performed 75% of the given
tas---------------------- 4
- Performed 50% of the given
tasks-------------------- 3
- Performed 25% of the given
tasks-------------------- 2
- Did not perform the given
tasks---------------------1

D. Assessment
The student will answer the given
question into the google forms
provided by the teacher.

E. Generalization

The learner demonstrates

 understanding of concepts and
principles in receiving and handling
guest concerns
4&5 The learner LO 1. Listen to Routinary Activity
(Thursday & demonstrates the Customer’s 1. Prayer
Friday) understanding of Complaint 2. Remind them to open their
concepts and respective camera
principles in 1.1 Obtain the 3. Check the attendance
receiving and entire story or C. Recall
handling guest issue of concern The students will share their take
concern from the guests aways about the previous discussion.
without D. Activity
interruption The learners will answer the exercises
presented on the screen.
1.2 Note the
details of the guest C. Application
complain or Directions:
concern Form a group with 3 members.
Dramatize the situation given below.
1.3 Give full Each group will be given 5 minutes to
attention to the prepare. Situation 1. Welcoming
complaining guest guests in your work place
(restaurant). Apply your good
1.4 Paraphrase customer service skills.
guest complain
to determine if
the concern is RUBRICS
correctly
understood ROLE PLAYING
Performance of the learners will be
rated based on the rubrics:
- Descriptions Score Performed
 100% of the given task--- 5
- Performed 75% of the given
tas---------------------- 4
- Performed 50% of the given
tasks-------------------- 3
- Performed 25% of the given
tasks-------------------- 2
- Did not perform the given
tasks---------------------1

D. Assessment
The student will answer the given
question into the google forms
provided by the teacher.

E. Generalization
The learner demonstrates
understanding of concepts and
principles in receiving and handling
guest concerns

Prepared by:
JOCELYN D. ATIENZA
Teacher I

Approved by:

MA. CONCHITA LOPEZ GLADYS GLO M. BONDOC MA. VICTORIA C. VIVO Ed.D
Master Teacher 1 Assistant Principal-OIC Secondary Principal, IV