Self-Study Guide #4

English for Conversation Tourism 11th Grade

I Part Administrative information

School Name: CTP Platanares

Teacher’s name: Eunice Porras Cerdas
Subject English for Conversation Tourism
Level 11th
Schedule Distance learning: Institution:
Scenario 1( ) 2(X) 3( ) 4( )
Unit Unit 1: Front Desk
Target content 1. Booking/Buying tickets (for a trip, for a show)
Established period From April 26 to May 14

II Part Pedagogical planning

Physical space, materials or resources Suggested space:

that I will need • Work in a silent well-lit comfortable place.
Suggested materials:
• Self- study guide #4 for 11th Grade
• Notebook, pencil, pen, eraser, highlighters, etc.
• Computer/cellphone & Internet access if possible
• Headphones
If not internet access, printed material will be
provided by the administration of the school.
General instructions • Read the specific instructions carefully before
doing each task.
• Write neatly and legibly.
Linguistic Achievements Listening: Comprehending language spoken at
normal speed with some interference.
Reading: Understanding specific information in
authentic documents.
Writing: Producing documents.

Task Outline for the implementation of pedagogical mediation using

Blended Learning

Pre-Task: (Connection-Clarification) Home ( ) Institution ( X )

Evidences (X ) Knowledge ( ) Performance ( ) Product

1. Study the vocabulary and phrases.

VIDEO: 1 At the airport vocabulary
VIDEO: 2 Travel by plane vocabulary
VIDEO: 3 At the airport conversation

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AT THE AIRPORT

2
BUYING AIRLINE TICKETS

TRAVELING BY PLANE

BOARDING PASS

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Task rehearsal: (Clarification-Collaboration) Home ( X ) Institution ( X )
Evidences ( ) Knowledge ( X ) Performance ( ) Product

1. Who says each line? Write Clerk or Traveler on the blanks. Then, unscramble the
conversations. Write the numbers in the parenthesis.

Conversation 1

( ) _____________Would you prefer a morning or an afternoon flight?

( ) _____________I am traveling to Singapore.
( ) _____________Do you want to fly out of Los Angeles International or Burbank
Airport?
( ) _____________I can help you with that. Where are you traveling to?
( ) _____________I want to fly on June 14th.
( ) _____________I would rather fly in the morning.
( ) _____________What date will you be traveling?
( ) _____________I would like to fly out of Los Angeles International Airport.
( ) _____________I would like to book a flight.
( ) _____________Well, I have you booked on a flight that will fit your schedule. The
tickets will arrive by mail in a few days.

Conversation 2

( ) _____________I need an afternoon flight.

( ) _____________What is your travel date?
( ) _____________My final destination is Sydney, Australia.
( ) _____________Would you rather fly in the morning or later in the day?
( ) _____________I want to buy a plane ticket.
( ) _____________I want to fly out of Burbank Airport.
( ) _____________I can help you make your reservation. What is your destination?
( ) _____________I am making a reservation for December 12th.
( ) _____________Would you prefer to leave from Los Angeles International or
Burbank Airport?
( ) _____________I have you booked on a flight in the afternoon. Your tickets will
arrive in
the mail within 3 days.

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2. Watch the video and write True (T) or False (F).
VIDEO: 4 How to buy tickets online

1. ____ If you buy your tickets several months in advance you can get a better price.
2. ____ Flight prices fluctuate randomly during the day.
3. ____ Tickets are always cheaper earlier in the week than later.
4. ____ It is a good idea to sign up for e-mail alerts on travel, airport, and airline websites.
5. ____ If you book packages that include hotel and airfare, the cost is often higher.
6. ____ Connecting flights are often cheaper than one fare tickets.
7. ____ If you miss a connection, the airline is obligated to rebook you for free.
8. ____ Travelocity and Orbitz are flight booking websites.
9. ____ When booking a flight online you can select the dates, destination, and whether you
want a one-way or round-trip.
10. ____ If you buy a ticket online you must pay in cash.

3. Watch the video and answer the questions below.

VIDEO: 5 Buying airline tickets

1. Why does the man need to travel to Prince George city?

___________________________________________________________________

2. When is the man going to travel?

___________________________________________________________________

3. What time does the flight arrive?

___________________________________________________________________

4. Which two meal options are there?

___________________________________________________________________

5. What kind of seat would the man like?

___________________________________________________________________

6. Can the clerk arrange a car rental for the man?

___________________________________________________________________

7. When does the man need to come back?

___________________________________________________________________

8. How much is the ticket?

___________________________________________________________________

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4. Listen to the conversation. Fill in the blanks according to what you hear.
AUDIO: 6 Paying airline fees ESL Podcast 590

Justine: So that’s the plan. We _________ to San Francisco, then to Portland, then to
Seattle, and then to Vancouver.

Howie: What? Why are we driving to Vancouver instead of __________?

Justine: Haven’t you noticed all of the fees the _________ are tacking on these days? First,
there were the _________ surcharges and now, there is a whole slew of added _________.

Howie: Like what?

Justine: Well, there’s a checked _________ fee, for one. On some airlines, you have to pay to
check just one _________, and each additional bag is another fee. If you have _________ or
_________ bags, that’s another fee.

Howie: Okay, I don’t like fees either, but I don’t think that justifies driving all the way to
Vancouver.

Justine: Well, let me tell you about some of the other fees. Do you want a _________ or a meal
on the _________? You’re going to have to shell out for those now. Do you want to fly standby?
Yes, it used to be _________, but not anymore. Do you want to make your _________ by phone
instead of on the _________? That’s another fee. Do you want a _________ or a _________
for your long flight? Okay, but that’s another fee!

Howie: Okay, don’t get worked up. I see what you mean. They really know how to nickel and dime
you. Once we add all of those fees to the base _________, I guess flying isn’t such a good deal.
But do you really want us to drive three days to get to _________?

Justine: What’s the problem with driving?

Howie: Oh, I don’t know, maybe it’s the fact that I only have a _________ for vacation? As
soon as we get to Vancouver, we’ll have to turn back!

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5. Look at the information screen and fill in the blanks.

Manchester is flight number

……………………………

Malaga flight status is

……………………………

Tunisia flight time is

……………………………

Portugal flight time is

……………………………

Manchester is gate number

……………………………

Tunisia flight status is

……………………………..

6. Match the safety symbols with the regulations.

1. ____ You must fasten your seatbelt.

2. ____ You can’t smoke on this flight.
3. ____ You can’t use your mobile phone.
4. ____ You mustn’t inflate your life jacket while in the aircraft.
5. ____ In case of emergencies, you should take off high-heeled shoes.
6. ____ You should put any excess hand luggage under the seat in front of you.
7. ____ You have to put hand luggage in the overhead locker.
8. ____ You mustn’t block the emergency exits.

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7. Read the conversations and answer True (T) or False (F).

8. Watch the video and answer the questions.

VIDEO: 7 At the airport

1. What does the counter first ask to the man?

_______________________________________________

2. How many suitcases is the man going to check?

_______________________________________________

3. What electric gadget does the man have in his hand luggage?
_______________________________________________

4. What kind of seat does the man want?

_______________________________________________

5. What time will boarding begin?

_______________________________________________

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9. Read the conversations and answer True (T) or False (F).

10. Watch the episode and choose the correct answers.

VIDEO: 8 Peppa flying on holiday

1. What does Peppa take into her suitcase? 6. How do they go on holiday?
______________________________________ ______________________________________

2. What does George take into his suitcase? 7. Where is Peppa sitting in the airplane?
______________________________________ ______________________________________

3. Why can´t Peppa play with Susie? 8. What is the name of the captain?
______________________________________ ______________________________________

4. What do the grandparents have to do?

______________________________________ 9. What is the weather like on the top of the
clouds?
5. What does Mr Bull do? ______________________________________
______________________________________

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11. Watch the video and fill in the blanks.
VIDEO: 9 At the security gate

AT THE SECURITY GATE

Security officer: Hello. Can I see your ______________ and ticket please?
Passenger: Sure. Here’s my ID and my ticket.
Security officer: Thank you. You may proceed to the _________________.
AT THE CHECK IN COUNTER
Counter: Good evening. Welcome to A1 ______________.
Please give me your ticket and ID.
Passenger: Here they are.
Counter: Thank you. Do you have any check-in ______________?
Passenger: Yes, I have one ______________.
Counter: OK. Any hand-baggage?
Passenger: Yes, I am carrying my ______________ into the cabin.
Counter: Here’s a security ______________ for your cabin-baggage. Please attach the tag to
your bag.
Passenger: Thank you.
Counter: Would you like the window seat or the ______________ seat?
Passenger: I think I will go for the aisle seat this time.
Counter: Sure sir. I can give you the aisle seat.
Passenger: Thanks. That will be very nice.
Counter: You’re welcome. Your ______________ number is 6D.
AT THE BAGGAGE CHECKING MACHINE
Security officer: Please take out your ______________ and mobile phones and put it in this
tray.
Passenger: Alright.
Security officer: You can proceed to the ______________ check. Please remember to collect
your ______________ after the check.
Passenger: Thank you. I will.

AT THE SECURITY CHECK

Security officer: Please empty your ______________ and put the
content in the ______________, and hand me your boarding pass.
Passenger: Sure.
Security officer: Please raise your ______________ and keep them raised while I inspect you.
Passenger: No problems.
Security officer: Ok. You’re cleared to go. Here is your boarding pass.
Passenger: Thank you.

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Post Task: (Construction-Application) Home ( X ) Institution ( )
Evidences ( ) Knowledge ( ) Performance (X ) Product

ACTIVITY 4
PORTFOLIO

Unit 1: Front Desk

1. Booking/Buying tickets

Write a dialogue based on the situation below.

A: Airline Agent B: customer

The customer needs to book a ticket.

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