CBC Events COPY 1

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PROGRAM REGISTRATION
Issued by Date
Certificate 08 March 2017
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COURSE DESIGN: EVENTS MANAGEMENT SERVICES

NOMINAL DURATION: 108 HRS
QUALIFICATION LEVEL : NC II
Course Description:
This course is designed to enhance the knowledge, skills, behavior and
motivations in accordance with industry standards. It covers the basic,
common and core competencies required for the NCIII level in coordinating
events. The competencies for event planning include planning and developing
an event proposal, bid, concept, and program, selecting event venue and site,
and developing and updating event industry knowledge. The competencies for
onsite management include providing onsite management services, managing
contractors for indoor events, and developing and updating knowledge on
protocol. It also includes competencies on leading workplace communication
and small teams, controlling and ordering stock, and establishing business
relationships.
TRAINEE ENTRY REQUIREMENTS:

Trainees or students who wish to enter this training should possess the following
requirements:
 can communicate in basic English in both oral and written form
 physically and mentally fit
 with good moral character
 can perform basic mathematical computation
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This list does not include specific institutional requirements such as educational
attainment, appropriate work experience, and others that may be required of the trainees
by the school or training center delivering the TVET program
COURSE STRUCTURE
BASIC COMPETENCIES
Unit of Nominal
Module Title Learning Outcomes Duration
Competency
1. Participate in 1.1 Participating in 1.1.1 Obtain and convey 2 hours

workplace workplace workplace information
communication communication 1.1.2 Perform duties following
workplace instructions
1.1.3 Complete relevant work-

related documents
2. Work in a team 2.1 Working in a 2.1.1 Describe team role and 2 hours
environment team scope
environment 2.1.2 Identify one’s role and
responsibility within a
team
2.1.3 Work as a team member
3. Solve and address 3.1 Solving and 3.1.1 Identify Routine Problems 2 hours
general addressing general
3.1.2 Look for Solutions to
workplace workplace problems
Routine Problems
problems
3.1.3 Recommend Solutions to
Problems
4. Develop career 4.1 Developing 4.1.1 Manage One’s Emotions 2hours
and life decisions career and life 4.1.2 Develop Reflective
decisions Practice
4.1.3 Boost self-confidence and
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Unit of Nominal
Competency
develop self-regulations
5. Contribute to 5.1 Contributing to 1.1.4 Identify opportunities to 2 hours
workplace workplace do things better
innovation innovation 1.1.5 Discuss and develop ideas
with others
1.1.6 Integrate ideas for change
in the workplace
6. Present relevant 6.1 Presenting 6.1.1 Gather Data/Information 4 hours
information relevant information 6.1.2 Assess Gathered
Data/Information
6.1.3 Record and Present
Information
7. Practice 7.1 Practicing 7.1.1 Identify OSH compliance 3 hours
occupational safety occupational safety requirements
and health policies and health policies 7.1.2 Prepare OSH
procedures procedures requirements for
compliance
7.1.3 Perform tasks in
accordance with relevant
OSH policies and
procedures
8. Exercise efficient 8.1 Exercising 8.1.1 Identify the efficiency and 2 hours
skills and effective efficient skills and effectiveness of resource
sustainable effective sustainable utilization
practices in the practices in the 8.1.2 Determine causes of
workplace workplace inefficiency and/or
ineffectiveness of resource
utilization
8.1.3 Convey inefficient and
ineffective environmental
practices
9. Practice 9.1 Practicing 9.1.1 Apply entrepreneurial 3 hours
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Unit of Nominal
Competency
entrepreneurial entrepreneurial skills workplace best practices

skills in the in the workplace 9.1.2 Communicate
workplace entrepreneurial workplace
best practices
9.1.3 Implement cost effective
operations
COMMON COMPETENCIES
Unit of Nominal
Competency
1. Roster staff 1:1 ROSTING STAFF 1.1 Develop and implement staff 6 HRS
rosters
1.2 Maintain staff records
2. Control and order 2:1 CONTROLLING 2.1 Maintain stock levels and 6 HRS
stock AND ORDER records
2.2 Process stock orders
2.3 Manage stock losses
2.4 Follow-up orders
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Unit of Nominal
Competency
2.5 Organize and administer stocks
3. Train small groups 3:1 TRAINING 3.1 Prepare for training 6 HRS
SMALL 3.2 Deliver training
GROUPS
3.3 Provide opportunities for
practices
3.4 Review training
4. Establish and 4.1 ESTABLISHING 4.1 Establish and conduct business 6 HRS
conduct business AND relationships
relationships CONDUCTING
4.2 Conduct negotiations
BUSINESS
RELATIONSHIP 4.3 Make formal business
S agreements 4.4 Foster and maintain
business relationships
CORE COMPETENCIES
Unit of Nominal
Competency
1. Plan and develop 1:1 PLANNING 1.1 Interpret event brief

event proposal or AND 1.2 Develop proposal and bid details
bid DEVELOPING
EVENT 1.3 Develop bid materials
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Unit of Nominal
Competency
PROPOSAL OR 1.4 Submit or present the bid or

BID proposal on time
2. Develop an event 2:1 DEVELOPING 2.1 Identify overall event objectives

concept AN EVENT and scope
CONCEPT 2.2 Establish event concept theme
and format
3. Develop event 3:1 DEVELOPING 3.1 Identify conference objectives

program EVENT 3.2 Design event program
PROGRAM 3.3 Finalize program details
4. Select event venue 4:1 SELECTING 4.1 Analyze venue or site

and site EVENT VENUE requirements
AND SITE 4.2 Source event venues or sites
4.3 Confirm venue or site
arrangements
5. Develop and update 5:1 DEVELOPING 5.1 Source and apply information on
event industry AND UPDATE the structure and operation of the
knowledge EVENT event industry
INDUSTRY 5.2 Source and apply information on
KNOWLEDGE ethical and legal issues for the event
industry
5.3 Source and apply information on
event industry technology
5.4 Update event industry
knowledge
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ON-SITE EVENT MANAGEMENT SERVICES

Unit of Nominal
Competency
1. Provide on-site 1:1 PROVIDING ON- 1.1 Prepare for on-site management
event management SITE EVENT
1.2 Oversee meeting/event set up
services MANAGEMENT
SERVICES 1.3 Monitor meeting/event operation
1.4 Oversee meeting/event
breakdown
2. Manage contractors 2:1 MANAGING 2.1 Identify event operational

for indoor events CONTRACTORS requirements
FOR INDOOR
2.2 Source contractors
EVENTS
2.3 Monitor contractors
3. Develop and update 3.1 DEVELOPING 3.1 Seek information on appropriate

knowledge on AND UPDATING protocol
protocol INDUSTRY 3.2 Integrate appropriate protocol
KNOWLEDGE procedures into work activities
3.3 Update knowledge on protocol
ASSESSMENT METHODS:
 Observation
 Interviews
 Written test
 Practical/ performance test
 Review of documents
 Oral Questioning
 Oral or written test
 Evaluation of work done by learner
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COURSE DELIVERY
 Group discussion
 Role Play
 Brainstorming
 Lecture
 Demonstration
 Self-paced (modular)
 Hands-on
 Practical Exercises
RESOURCES
TOOLS EQUIPMENT MATERIALS
QTY QTY QTY
5 units Computer 1 set Telephone
with internet Directory
connection
1 unit LCD
projector
2 units Two-way
radio
2 units Mobile
phone
1 unit Telephone
1 unit Fax machine

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1 unit Digital
camera
1 unit Video
camera
1 unit Microphone
1 unit Sound
system
1 unit Megaphone
5 sets First aid kit
TRAINING FACILITIES
SPACE SIZE IN METERS AREA IN SQ. TOTAL AREA IN

REQUIREMENT METERS SQ. METERS
Student/Trainee 1 x 1 m. 1 sq. m 25 sq. m
Working Space
Lecture/Demo Room 8x5m 40 sq. m. 40 sq. m.
Learning Resource 3x5m 15 sq. m. 15 sq. m.

Center
Facilities/Equipment/ 24 sq. m.
Circulation Area
Total workshop area: 104 sq. m.

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3.6 TRAINER’S QUALIFICATIONS FOR TOURISM SECTOR EVENTS

MANGEMENT SERVICES NC III
TRAINER’S QUALIFICATIONS (TQ III)
 Must have completed a Trainer’s Training Methodology Course (TM III) or its
equivalent
 Must be physically and mentally fit
 Must have at least 3-5 years job/industry experience
 Must be a holder of Events Management Services NC Level III Certificate or equivalent
qualification
 Must be of good moral character
 With pleasing personality
 Must have attended relevant training and seminars
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MODULES OF INSTRUCTION
BASIC COMPETENCIES
Basic Competencies: EVENTS MANAGEMENT SERVICES NC III
Unit of Competency: PARTICIPATE IN WORKPLACE COMMUNICATION
Module Title: PARTICIPATING IN WORKPLACE COMMUNICATION
Module Descriptor: This module covers the knowledge, skills and attitudes
required to gather, interpret and convey information in
response to workplace requirements.
Nominal Duration: 2 hours
Summary of Learning Outcomes:
Upon completion of this module, the students/trainees must be able to:
LO1. Obtain and convey workplace information
LO2. Perform duties following workplace instructions
LO3. Complete relevant work related documents
Details of Learning Outcomes:
LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION
Assessment Criteria Contents Conditions Methodologies Assessment

Methods
 Access specific and  Effective  LCD Projector F2F Competency may be
relevant verbal (optional) assessed through:
information from and  Overhead
appropriate sources nonverbal Projector Competency in this
 Group
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 Use effective communic (optional) discussion unit must be

questioning, active ation  Computer  Lecture assessed through
listening and  Different with Internet  Demonstrati
speaking skills to modes of connection on
gather and convey communic  Printer Direct Observation
information ation  Fax Machine
 Use appropriate  Medium  Telephone Blended Interview
medium to transfer of  Notebook
information and communic  Writing
ideas ation in  Virtual
materials
 Use appropriate the
discussion
workplace
nonverbal thru Google
communication  Organizati meet or
onal
 Identify and follow Zoom
policies
appropriate lines of  Supplement
communication
 Communi
al readings
cation
with supervisors thru ebooks
procedure
and colleagues s and sent by
 Use to defined systems emails or FB
workplace  Lines of messenger
procedures for the Communi  Posting
location and storage cation activities in
of information  Technolo the Google
 Carry out personal gy Classroom
interaction is clearly relevant  Providing
and concisely to the self-paced
enterprise modules
and the  Recorded
individual’ demo
s work
responsibi
lities
 Workplac
e
etiquette
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LO2. PERFORM DUTIES FOLLOWING WORKPLACE INSTRUCTIONS

Assessment Contents Conditions Methodologie Assessment
Criteria s Methods
Read and interpret  Effective  LCD Projector F2F Competency may be
written notices and verbal and (optional) assessed through:
instructions in non-verbal  Overhead
accordance with communicati Projector  Group Competency in this
organizational guidelines on (optional) discussion unit must be
 Follow routine  Different  Computer  Lecture assessed through
written modes of with Internet  Demonstrati
instruction based communicati connection on
on established on  Printer Direct Observation
procedure  Medium of  Fax Machine
 Give feedback to communicati  Telephone Blended Interview
workplace on in the  Notebook
supervisor-based workplace  Writing
instructions/infor  Organization materials  Virtual
mation received al/ discussion
 Conduct Workplace thru Google
workplace policies meet or
interactions in a  Communica Zoom
courteous tion  Supplement
manner procedures al readings
 Sought and ask and systems thru ebooks
clarifications  Lines of sent by
about routine communicati emails or FB
workplace on messenger
procedures and  Technology  Posting
matters relevant to activities in
concerning the the Google
conditions of enterprise Classroom
employment and the  Providing
from appropriate individual’s self-paced
sources work modules
 Interpret and responsibiliti
implement es
meeting and  Effective
outcomes questioning
techniques
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(clarifying
and probing)
 Workplace
etiquette
LO3. COMPLETE RELEVANT WORK-RELATED DOCUMENTS

Criteria s Methods
 Complete range of  Effective  LCD Projector F2F Competency may be
forms relating to verbal (optional) assessed through:
conditions of and non-  Overhead
employment are verbal Projector Competency in this
 Group
accurately and legibly communic (optional) unit must be
discussion
 Record workplace ation  Computer assessed through
 Lecture
data on standard  Different with Internet  Demonstrati
workplace forms and modes of connection
communic on
documents  Printer Direct Observation
ation  Role Play
 Use basic  Fax Machine
mathematical  Workplac  Telephone
e forms Interview
processes for routine  Notebook Blended
calculations and
 Writing
document
 Identify errors in materials
s
recording information  Virtual
on forms/ documents
 Organizati
onal/ discussion
that are properly thru Google
Workplac
acting upon. meet or
e policies
 Report requirements Zoom
 Communi
to supervisor are  Supplement
cation
completed according procedure al readings
to organizational s and thru ebooks
guidelines systems sent by
 Technolo emails or FB
gy messenger
relevant  Posting
to the activities in
enterprise the Google
and the Classroom
individual’
 Providing
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s work self-paced
responsibi modules
lities
(Note: Copy format for modules of instructions for Common and Core Competencies)
Unit of Competency: WORK IN TEAM ENVIRONMENT
Module Title: WORKING IN A TEAM ENVIRONMENT
Module Descriptor: This module covers the skills, knowledge and attitudes to
identify one’s roles and responsibilities as a member of a
team.
LO1. Describe team role and scope
LO2. Identify one’s role and responsibility within team
LO3. Work as a team member
LO1. DESCRIBE TEAM ROLE AND SCOPE
Assessment Contents Conditions Methodologies Assessment

Criteria Methods
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 Identify the role and  Group  LCD Projector F2F Competency may be
objective of the team structure (optional) assessed through:
from available  Group  Overhead
sources of develop Projector  Lecture/ Competency in this
information ment (optional) Discussion unit must be
 Identify team  Sources  Equipment  Group Work assessed through
parameters, reporting of manual  Individual
relationships and informati  Computer Work
responsibilities from  Printer Direct Observation
on  Role Play
team discussions and  Pen
appropriate external  Paper Interview
sources Blended
 Virtual
discussion
thru Google
meet or
Zoom
 Supplemental
readings thru
ebooks sent
by emails or
FB messenger
 Posting
activities in
the Google
Classroom
 Providing
self-paced
modules
LO2 . IDENTIFY ONE’S ROLE AND RESPONSIBILITY WITHIN TEAM

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Criteria Methods
 Identify individual Team roles  LCD Projector F2F Competency may be
role and and (optional) assessed through:
responsibilities objectives  Overhead
within the team Projector  Role Play Competency in this
environment Team (optional)  Lecture/ unit must be
 Identify and structure  Equipment Discussion assessed through
recognize roles and and manual
responsibility of parameters  Computer
other team  Printer Blended Direct Observation
members Team  Pen
 Report relationships development  Paper Interview
within team and  Virtual
external to team are Sources of discussion
identified. information thru Google
meet or
Zoom
 Supplemental
readings thru
ebooks sent
by emails or
FB messenger
 Virtual role
play or
digitized role
play
 Providing
self-paced
modules
LO3. WORK AS A TEAM MEMBER

Criteria Methods
 Use effective and  3Communi  LCD Projector F2F Competency may be
appropriate forms of cation (optional) assessed through:
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communications and Process  Overhead

interactions  wWorkplac Projector Competency in this
undertaken with (optional)  Group work unit must be
e
team members based  Equipment  Role Play assessed through
communic
on company practices manual  Lecture/
ation
 Made effective and  Computer Discussion
protocol
appropriate  TTeam  Printer Direct Observation
contributions to planning  Pen Blended
complement team and  Paper Interview
activities and decision  Crayons
objectives based on making  Virtual
workplace context.
 TTeam discussion
 observe protocols in
thinking thru Google
reporting based on
standard company  TTeam meet or
 Contribute to the roles Zoom
development of team  PProcess  Supplemental
work plans based on of team readings thru
an understanding of developme ebooks sent
team’s role and nt by emails or
objectives.  WWorkpla FB messenger
ce context  Posting
activities in
the Google
Classroom
 Digitized role
playing
 Providing
self-paced
modules
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Unit of Competency: SOLVE AND ADDRESS GENERAL WORKPLACE

PROBLEMS
Modules Title: SOLVING AND ADDRESSING GENERAL

WORKPLACE PROBLEMS
Module Descriptor: This module covers the knowledge, skills and attitudes in
promoting career growth and advancement
LO1. Identify routine problems
LO2. Look for solutions to routine problems

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LO3. Recommend solutions to problems
LO1. IDENTIFY ROUTINE PROBLEMS

____________________________________________________________
Methods
 Identify routine  Current  Access to a  Group Competency may be
problems or industry workplace discussio assessed through:
procedural problem hardware over an n
in the areas and extended  Lecture Competency in this
 Define and software period  Demonstr unit must be assessed
determine problems products  Suitable ation through
to be investigated and method of  Role
 Identify and services gathering playing
 Industry evidences Direct Observation
document Current
maintena
conditions of the
nce, Interview
problem
service
and
helpdesk
practices,
processe
s and
procedur
es
 Industry
standard
diagnosti
c tools
 Malfuncti
ons and
resolutio
ns
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LO2. LOOK FOR SOLUTIONS TO ROUTINE PROBLEMS

Methods
 Identify  Curre  Access Competency may be
potential nt industry to a  Group assessed through:
solutions to hardware and workpla discussion
problem software ce over (Virtual Competency in this
 Develop, products and an discussion unit must be assessed
document, rank services extende thru Google through
 Indust d period meet or
and present
ry service and  Suitable Zoom)
recommendatio
ns about helpdesk method Direct Observation
practices, of  Lecture
possible (Virtual
solutions to processes and gatherin Interview
procedures g discussion
appropriate thru Google
 Operating evidenc
person for meet or
systems es
decision Zoom)
 Indust
ry standard
diagnostic  Demonstratio
tools n (video
 Malfunction presentation)
and
 Role playing
resolutions
( digitized
 Root cause
role playing
analysis
LO3. RECOMMEND SOLUTIONS TO PROBLEMS

Methods
 Plan  Standard  Access to a  Group Competency may be
implementation of procedures workplace discussion assessed through:
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solutions  Documenta over an (Virtual

 Plan evaluation tion extended discussion Competency in this
of implemented procedure period thru Google unit must be assessed
solutions  Suitable meet or through
 Document and method of Zoom)
submit gathering
recommended evidences  Lecture Direct Observation
(Virtual
solutions to
discussion Interview
appropriate
thru Google
person for
meet or
confirmation
Zoom)
 Demonstratio
n (video
presentation)
 Role playing
( digitized
role playing
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Unit of Competency: DEVELOP CAREER AND LIFE DECISIONS
Modules Title: DEVELOPING CAREER AND LIFE DECISIONS
Module Descriptor: This module covers the outcomes required to comply with
regulatory and organizational requirements for occupational
health and safety.
LO1. Identify hazards and risks
LO2. Evaluate hazards and risks
LO3. Control hazards and risks
LO4. Maintain OHS awareness
LO1. MANAGE ONE’S EMOTION

Criteria Methods
 Identify  Access to  Discussion Competency may be
Self-  Self workplace (Virtual assessed through:
manageme managemen and discussion
t strategies
nt that assist in resource thru Google Competency in this
strategies regulating  Case meet or unit must be assessed
 Develop behavior studies Zoom) through
Skills to work and  Interactive
independently and to achieving Lecture
personal
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show initiative, to be and learning (Virtual Direct Observation

conscientious, and goals (e.g. discussion
Nine
persevering in the face thru Google Interview
selfmanage
of setbacks and ment meet or
frustrations strategies Zoom)
according to  Brainstorming
 Examine Robert (Virtual
Techniques Kelley) discussion
for  Enablers
thru Google
and
effectively barriers in meet or
handling achieving Zoom)
negative personal
emotions and career  Demonstratio
and goals n (video
unpleasant  Techniques in presentation)
handling
situation in  Role-playing (
negative
the emotions digitized role
workplace and playing)
unpleasan
t situation
in the
workplace
such as
frustration,
anger,
worry,
anxiety,
etc.
LO2. DEVELOP REFLECTIVE PRACTICE

Methods
 Contemplate  Basic  Access to  Small Group Competency may be
personal strengths SWOT workplace Discussion assessed through:
and achievements, analysis and (messenger)
 Strategies
based on self- resource  Interactive Competency in this
to improve
assessment one’s  Case Lecture unit must be assessed
strategies and attitude in studies (Virtual through
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teacher feedback the discussion

are contemplated workplace thru Google
Gibbs’
 Monitor progress meet or Direct Observation
Reflective
when seeking and Cycle/Model Zoom)
responding to (Description,  Brainstorming Interview
feedback from Feelings,
teachers to assist Evaluation,  Demonstratio
them in Analysis, n (video
Conclusion, presentation)
consolidating
and Action
strengths, plan)
addressing 
weaknesses and
fulfilling their
potential
 Predict outcomes
of personal and
academic
challenges by
reflecting on
previous problem
solving and
decision making
strategies and
feedback from
peers and teachers
are predicted
LO3. BOOST SELF-CONFIDENCE AND DEVELOP SELF-REGULATION

Methods
 Demonstrate  Four  Access to  Group Competency may be
components
Efforts for workplace discussion assessed through:
of self-
continuous self- regulation and resource (Virtual
improvement based on  Case studies discussion Competency in this
 Eliminate Counter- Self- thru Google unit must be assessed
Regulation
productive Theory meet or through
tendencies at work (SRT) Zoom)
 Personality
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 Maintain positive development  Lecture

concepts
outlook in life (Virtual Direct Observation
 Self-help
concepts discussion
(e.g 7 Habits thru Google Interview
by Stephen meet or
Covey
transactional Zoom)
analysis,  Demonstratio
psycho- n (video
spiritual
concepts) presentation)
  Role playing
 Threshold (digitized role
Limit Value - playing)
TLV
 OHS indicators
 Organization
safety and
health
protocol
 Safety
consciousne
ss
 Health
consciousne
ss
 Practice of
personal
hygiene
 Hazards/risks
identification
and control
skills
 Interperson
al skills
 Communic
ation skills
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Unit of Competency: CONTRIBUTE TO WORKPLACE INNOVATION
Modules Title: CONTRIBUTING TO WORKPLACE INNOVATION
Module Descriptor: This module covers the knowledge, skills and attitudes
required to make a pro-active and positive contribution to
workplace innovation.
Upon completion of this module, the students/trainees must be able to:
LO1. Identify opportunities to do things better
LO2. Discuss and develop ideas with others
LO3. Integrate ideas for change in the workplace.
LO1. IDENTIFY OPPORTUNITIES TO DO THINGS BETTER

Methods
 identify  Roles of  LCD Projector  Group Competency may be
opportunities for individuals (optional) discussion assessed through:
improvement in  Overhead  Lecture
proactively in own suggestin Projector  Demonstrati Competency in this
area of work g and (optional) on unit must be
 Gather and review making  Computer  Virtual assessed through
information which improvem  Printer discussion
may be relevant to ents. thru Google
 Pens
 Positive
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ideas and which impacts  Papers meet or Direct Observation

might assist in and  Writing Zoom
gaining support for challenge implements  Supplement Interview
idea. s in  Cartolina al readings
innovation  Manila paper thru ebooks
. sent by
 Types of emails or FB
changes messenger
and  Posting
responsibi
activities in
lity.
the Google
 Seven
Classroom
habits of
 Providing
highly
effective self-paced
people modules
LO2. DISCUSS AND DEVELOP IDEAS WITH OTHERS

Criteria s Methods
 Identify people who  Roles of  LCD Projector  Group Competency may be
provide input to individuals (optional) discussion assessed through:
ideas for in  Overhead  Lecture
improvements suggestin Projector  Demonstrati Competency in this
 Select ways of g and (optional) unit must be
on
approaching people making  Computer assessed through
to begin sharing improvem  Printer
ideas ents.
 Pens
 Set meeting with  Ways of  Papers Direct Observation
relevant people approachi
 Writing
 Review and select ng people Interview
implements
ideas for follow up to begin
sharing  Cartolina
based on feedback  Manila paper
ideas are
 Use critical inquiry
selected.
method to discuss
develop ideas with  Meeting is
other set with
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relevant
people.
 Ideas for
follow up
are review
and
selected
based on
feedback.
 Critical
inquiry
method is
used to
discuss
and
develop
ideas with
others.
LO3. INTEGRATE IDEAS FOR CHANGE IN THE WORKPLACE

Criteria s Methods
 Use critical  Roles of  LCD Projector  Virtual Competency may be
inquiry method individuals (optional) discussion assessed through:
to integrate in  Overhead thru Google
different ideas suggesting Projector meet or Competency in this
for change of key and (optional) Zoom unit must be
people making  Computer  Supplement assessed through
 Use summarizing, improveme  Printer al readings
analyzing and nts. thru ebooks
 Pens
generalizing skills  Positive  Papers sent by Direct Observation
to extract salient impacts emails or FB
 Writing
points in the pool and messenger Interview
implements
challenges
of ideas  Cartolina  Posting
in
 Use reporting  Manila paper activities in
innovation.
skills to the Google
 Types of
communicate Classroom
changes
results and  Providing
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 Identify current responsibili self-paced

issues and ty. modules
concerns on the  Seven
systems, habits of
processes and highly
procedures, as effective
well as the need people.
for simple  Basic
innovative research
practices skills.
(Note: Copy format for modules of instructions for Common and Core Competencies)
Unit of Competency: PRESENT RELEVANT INFORMATION
Modules Title: PRESENTING RELEVANT INFORMATION
Module Descriptor: This unit of covers the knowledge, skills and attitudes required to
present data/information appropriately.
LO1. Gather data/Information
LO2. Assess gathered data/Information
LO3. Record and present information

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LO1. GATHER DATA/INFORMATION

Criteria Methods
 Collect evidence,  Organizati  LCD Projector  Virtual Competency may be
facts and information onal (optional) discussion assessed through:
protocols thru Google
 Review evaluation,  Overhead
 Confidenti
terms of reference Projector meet or Competency in this
ality
and conditions to  Accuracy (optional) Zoom unit must be
determine whether  Business  Computer  Supplemental assessed through
data/ information mathemati Printer readings thru
falls within project cs and  Pen ebooks sent
scope statistics by emails or Direct Observation
 Paper
 Data FB messenger
analysis
techniques  Posting Interview
/procedure activities in
s the Google
 Reporting Classroom
requireme  Providing
nts to a self-paced
range of
audiences
modules
 Legislation
, policy
and
procedure
s relating
to the
conduct of
evaluation
s
 Organizati
onal
values,
ethics and
codes of
conduct
LO2 . ASSESS GATHERED DATA/INFORMATION

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Criteria Methods
 Assessed validity of   LCD Projector  Virtual Competency may be
data/ information  Business (optional) discussion assessed through:
 Apply analysis mathematics  Overhead thru Google
techniques to assess and statistics Projector meet or Competency in this
data/ information  Data (optional) Zoom unit must be
 Identify trends and analysis  Computer  Supplemental assessed through
anomalies techniqu Printer readings thru
 Document data es/ ebooks sent
analysis techniques procedur by emails or Direct Observation
and procedure es FB messenger
 Make  Reportin  Posting Interview
recommendation on g activities in
areas of possible requirem the Google
improvement ents to a Classroom
range of  Providing
audience self-paced
s modules
 Legislati
on,
policy
and
procedur
es
relating
to the
conduct
of
evaluatio
ns
 Organiza
tional
values,
ethics
and
codes of
conduct
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LO3. RECORD AND PRESENT INFORMATION

Criteria Methods
 Record studied data/  DData  LCD Projector  Virtual Competency may be
information analysis (optional) discussion assessed through:
 Analyze techniques  Overhead thru Google
recommendation for / Projector meet or Competency in this
action to ensure they procedures (optional) Zoom unit must be
are compatible with  VReporting  Computer  Supplemental assessed through
project’s scope and requireme Printer readings thru
terms of reference nts to a ebooks sent
 Analyze interim and range of by emails or Direct Observation
final reports and audiences FB messenger
compare outcomes to  Posting Interview
 VLegislatio
the criteria activities in
n, policy
established at the the Google
and
outset Classroom
procedures
 Present findings to  Providing
relating to
stakeholders self-paced
the
modules
conduct of
evaluation
s

 Organizati
onal
values,
ethics and
codes of
conduct

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Unit of Competency: PRACTICE OCCUPATIONAL HEALTH AND SAFETY

PROCEDURES
Modules Title: PRACTICING OCCUPATIONAL HEALTH AND SAFETY

PROCEDURES
Module Descriptor: This module covers the outcomes required to comply with
regulatory and organizational requirements for occupational
health and safety.
LO1. Identify OSH compliance requirements
LO2. Prepare OSH requirements for compliance
LO3. Perform tasks in accordance with relevant OSH policies and procedures
LO1. IDENTIFY OSH COMPLIANCE REQUIREMENTS

Criteria Methods
 Identify  OSH  PPE  Lecture Competency may be
relevant OSH preventiv  Group assessed through:
requirements, e and Discussion
regulations, control Competency in this
policies and requirem unit must be assessed
procedures in ents through
accordance  Hierarchy
with workplace of
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policies and Controls Direct Observation

procedures  Hazard
 Convey OSH activity  Virtual Interview
Preventio
nonconformities to discussion
n and
appropriate personell. thru Google
Control
 Identify OSH meet or
 General Zoom
preventive and OSH
control  Supplemental
principles readings thru
requirements in  Work
accordance ebooks sent
standards by emails or
with OSH work
and FB messenger
policies and
procedur  Posting
procedures
es activities in
 Safe the Google
handling Classroom
procedur  Providing
es of self-paced
tools, modules
equipmen
t and
materials
 Standard
emergenc
y plan
and
procedur
es in the
workplac
e
LO2. PREPARE OSH REQUIREMENTS FOR COMPLIANCE

Methods
 Identify OSH work activity  Resource  PPE  Lecture Competency may be
material, tools and s  Group assessed through:
equipment requirements necessary Discussion
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in accordance with to execute Competency in this

workplace policies and hierarchy unit must be assessed
procedures of controls through
 Acquire required OSH  General
materials, tools and OSH
equipment d in principles Direct Observation
accordance with  Work
workplace policies and standards Interview
procedures. and
 Arrange/ place required procedure
OSH materials, tools and s
equipment in accordance
 Safe  Virtual
with OSH work standards
handling discussion
procedure thru Google
s of tools, meet or
equipment Zoom
and  Supplemental
materials readings thru
 Different ebooks sent
OSH by emails or
control FB messenger
 Posting
activities in
the Google
Classroom
 Providing
self-paced
modules
LO3. PERFORM TASK IN ACCORDANCE WITH RELEVANT OSH POLICIES AND PROCEDURES

Methods
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 Identify relevant OSH  OSH work  PPE  Lecture Competency may be

work procedures in standards assessed through:
accordance with  Industry
workplace policies and  Group Competency in this
related
procedures Discussion unit must be assessed
work
 Execute Work Activities activities through
in accordance with OSH  General  Simulation
work standards. OSH
 Report to appropriate Direct Observation
principles
personnel, Non-
 OSH
compliance work  Demonstratio Interview
Violations
activities n
Non-
complian
ce work
activities
 Supplemental
readings thru
ebooks sent
by emails or
FB messenger
 Posting
activities in
the Google
Classroom
 Providing
self-paced
modules
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LO4. MAINTAIN OHS AWARENESS

Methods
 Emergency-related  OHS  LCD Projector  Virtual Competency may be
drills and trainings are procedu (optional) discussion assessed through:
participated in as per res and  Overhead thru Google
established organization practice Projector meet or Competency in this
guidelines and procedures s and (optional) Zoom unit must be assessed
 OHS personal regulatio  Computer  Supplemental through
records are completed and ns  Printer readings thru
updated in accordance  PPE  Mask ebooks sent
with workplace types  Gloves by emails or Direct Observation
requirements and  Goggles FB messenger
 Hair  Posting Interview
uses
Net/cap/bon activities in
 Persona
net the Google
l
 Face Classroom
hygiene
mask/shield  Providing
practice
 Ear muffs self-paced
s
 Apron/ modules
 Hazards
Gown/
/risks
coverall/
identific
jump suit
ation
 Anti-static
and
suits
control
 Thresho
ld Limit
Value -
TLV  Clean Air Act
 OHS  Building code
 National
indicator
Electrical and
s
Fire Safety
 Organiz
Codes
ation
 Waste
safety management
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and statutes and

health rules
protocol  Philippine
 Safety Occupational
conscio Safety and
usness Health
 Health Standards
conscio  DOLE
usness regulations on
safety legal
 Practice
requirements
of
 ECC regulations
personal
 Standard
hygiene
operating
 Hazards
procedures of
/risks property
identific  Risk
ation management
and manual
control
skills
 Interper
sonal
skills
 Commu
nication
skills
Unit of Competency: EXERCISE EFFICIENT AND EFFECTIVE

SUSTAINABLE PRACTICES IN THE WORKPLACE
Module Title: EXERCISING EFFICIENT AND EFFECTIVE

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SUSTAINABLE PRACTICES IN THE WORKPLACE
Module Descriptor: This module covers knowledge, skills and attitude to identify
the efficiency and effectiveness of resource utilization,
determine causes of inefficiency and/or ineffectiveness of
resource utilization and convey inefficient and ineffective
environmental practices.
LO1. Identify the efficiency and effectiveness of resource utilization
LO2. Determine causes of inefficiency and/ or ineffectiveness of resource utilization
LO3. Convey inefficient and ineffective environmental practices
LO1. IDENTIFY THE EFFICIENCY AND EFFECTIVENESS OF RESOURCE

UTILIZATION

Criteria Methods
 Measure Importance  LCD Projector F2F Competency may be
required of (optional) assessed through:
resource Environmen  Overhead
utilization in tal Literacy Projector  Lecture Competency in this
the workplace (optional)  Group unit must be
using Environmen  Computer Discussio assessed through
appropriate tal Work Printer n
techniques Procedures  Pen  Simulatio
 Record data in  Paper Direct Observation
n
Waste  Workplace
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accordance Minimization  Tools,  Demonstr Interview

with workplace materials and ation
protocol Efficient equipment
 Compare Energy relevant to
the tasks Blended
recorded data Consumptio
to determine ns  PPE
the efficiency  Manuals and
and references  Virtual
effectiveness discussion
of resource thru Google
utilization meet or
according to Zoom
established  Supplemental
environmental readings thru
work ebooks sent
procedures by emails or
FB messenger
 Posting
activities in
the Google
Classroom
 Providing
self-paced
modules
 Recorded
demo
 Virtual
simulation
LO2 . DETERMINE CAUSES OF INEFFICIENCY AND/ OR INEFFECTIVENESS OF

RESOURCE UTILIZATION

Criteria Methods
 List potential causes Causes of  LCD Projector F2F Competency may be
of inefficiency and/ environment (optional) assessed through:
or ineffectiveness al  Overhead
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 Identify causes of inefficiencies Projector  Lecture Competency in this

inefficiency and/ or and (optional)  Group unit must be
ineffectiveness ineffectivene  Computer Discussion assessed through
through deductive ss Printer  Simulation
reasoning  Pen  Demonstratio
 Validate identified  Paper n Direct Observation
causes of  Workplace
inefficiency and/or  Tools, Interview
ineffectiveness thru materials and Blended
established equipment
environmental relevant to
procedures the tasks  Virtual
 PPE discussion
 Manuals and thru Google
references meet or
Zoom
 Supplemental
readings thru
ebooks sent
by emails or
FB messenger
 Providing
self-paced
modules
 Recorded
demonstratio
n
 Virtual
simulation
LO3. CONVEY INEFFICIENT AND INEFFECTIVE ENVIRONMENTAL PRACTICES

Criteria Methods
 Report efficiency and  3Appropria  LCD Projector F2F Competency may be
effectiveness of te (optional) assessed through:
resource utilization to Personnel  Overhead
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appropriate to address Projector  Lecture Competency in this

personnel the (optional)  Group unit must be
 Discuss concerns environme  Computer discussion assessed through
related resource ntal Printer  Demonstratio
utilization with hazards  Pen n
appropriate  EEnvironm  Paper Direct Observation
personnel ental  Workplace
 Clarify feedback on Blended Interview
corrective  Tools,
information/ actions materials and
concerns raised with equipment
appropriate relevant to  Virtual
personnel the tasks discussion
 PPE thru Google
 Manuals and meet or
references Zoom
 Supplemental
readings thru
ebooks sent
by emails or
FB messenger
 Posting
activities in
the Google
Classroom
 Providing
self-paced
modules
 Recorded
demonstratio
n
Unit of Competency: PRACTICE ENTREPRENEURIAL SKILLS IN THE

WORKPLACE
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Module Title: PRACTICING ENTREPRENEURIAL SKILLS IN THE

WORKPLACE
Module Descriptor: This module covers the outcomes required to apply

entrepreneurial workplace best practices and implement
cost-effective operations.
LO1. Apply entrepreneurial workplace best practices
LO2. Communicate entrepreneurial workplace best practices
LO3. Implement cost effective operations
LO1. APPLY ENTREPRENEURIAL WORKPLACE BEST PRACTICES

Criteria Methods
 Observe and  Workpla  LCD Projector F2F Competency may be
select good ce best (optional) assessed through:
practices practices  Overhead
relating to , policies Projector  Case Study Competency in this
workplace and (optional)  Lecture/ unit must be
operation criteria  Computer Discussion assessed through
following  Resourc Printer
workplace e  Pen
policy utilizatio  Paper Blended Direct Observation
 Comply quality n  Simulated or
procedures actual Interview
 Ways in
workplace
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and practices fostering  Tools,  Virtual

according to entrepre materials and discussion
workplace neurial supplies thru Google
requirements. attitudes needed to meet or
 Apply cost- demonstrate Zoom
conscious the required  Supplemental
habits in tasks readings thru
resource  References ebooks sent
utilization and manuals by emails or
based on FB messenger
industry  Posting
standards activities in
the Google
Classroom
 Providing
self-paced
modules
LO2 . COMMUNICATE ENTREPRENEURIAL WORKPLACE BEST PRACTICES

Criteria Methods
 Communicate Workplace  LCD Projector F2F Competency may be
observed good best (optional) assessed through:
practices relating to practices,  Overhead
workplace policies and Projector  Lecture/ Competency in this
operations to criteria (optional) Discussion unit must be
appropriate person.  Computer assessed through
 Communicate Resource Printer
observed quality utilization  Pen Blended
procedures and  Paper Direct Observation
practices to Ways in  Simulated or
appropriate person. fostering actual  Virtual Interview
 Communicate cost- entrepreneur workplace discussion
conscious habits in ial attitudes  Tools, thru Google
resource utilization materials and meet or
based on industry supplies Zoom
standards. needed to  Supplemental
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demonstrate readings thru

the required ebooks sent
tasks by emails or
 References FB messenger
and manuals  Providing
self-paced
modules
LO3. IMPLEMENT COST-EFFECTIVE OPERATIONS

Criteria Methods
 Implement  3Optimizati  LCD Projector F2F Competency may be
preservation and on of (optional) assessed through:
optimization of workplace  Overhead
workplace resources resources Projector  Case Study Competency in this
in accordance with  55S (optional)  Lecture/ unit must be
enterprise policy procedures  Computer Discussion assessed through
 Observe judicious use and Printer
of workplace tools, concepts  Pen
equipment and  Paper Blended Direct Observation
 CCriteria
materials according  Simulated or
for cost
to manual and work actual Interview
effectivene
 Make constructive workplace  Virtual
ss
contributions to  Tools, discussion
 WWorkpla
office operations materials and thru Google
according to
ce
supplies meet or
enterprise productivit
needed to Zoom
requirements. y
demonstrate  Supplemental
 Sustain ability to  IImpact of the required
entreprene readings thru
work within one’s tasks ebooks sent
allotted time and urial  References
mindset to by emails or
finances and manuals FB messenger
workplace
 Posting
productivit
activities in
y
the Google
 WWays in
Classroom
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fostering  Digitized role

entreprene playing
urial  Providing
attitudes self-paced
modules
COMMON COMPETENCIES
COMMON COMPETENCIES: EVENTS MANAGEMENT
SERVICES NC III
UNIT OF COMPETENCY : ROSTER STAFF
UNIT TITLE: ROSTING STAFF
UNIT DESCRIPTOR : This unit covers the knowledge, skills, behavior and motivations
required to develop staff rosters. This role may be carried out by operational supervisors
and managers.
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NOMINAL DURATION : 6 hrs

SUMMARY OF LEARNING OUTCOMES
LO1: Develop and implement staff rosters
LO2: Maintain staff records
DETAILS OF LEARNING OUTCOMES
LO1: Develop and implement staff rosters
ASSESSMENT CONTENTS CONDITIO METHODOLOG ASSESSME

CRITERIA NS IES NT
METHODS
1.1 Staff 3.1 Organizing The F2F Competency
rosters are information following may be
developed in resources assessed
accordance MUST be Lecture through:
with company 3.2 Preparing provided:
agreements staff rosters
and wage Discussion 5.1.
budgets. 4.1 Project Evaluation of
or work the staffing
activities Demonstration costs and
1.2 which service levels
Operational allow the at an event
efficiency and candidate Hands-on for which the
customer to prepare candidate
service levels rosters for has prepared
are maximized a Video Viewing rosters
while wage workplace Blended
costs are and to
minimized in evaluate 5.2. Oral or
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roster their cost written

development. efficiency questions to
 Virtual
and assess
discussion
operational thru Google knowledge of
1.3 Duties are effectivene meet or specific
combined ss against Zoom factors which
where nominated  Supplementa affect the
appropriate to standards l readings design of
ensure thru ebooks rosters
effective use of sent by
staff. 4.2 emails or FB
Preparation messenger 5.3. Review of
of more  Posting portfolios of
1.4 The than one activities in evidence and
available skills the Google
roster to third party
base is utilized Classroom
meet the workplace
appropriately  Digitized
staffing role playing reports of on-
to roster the requirement Providing self- the-job
most effective s of more performance
paced modules
mix of staff and by the
than one
to meet
operational candidate
different
situation
operational
requirements.
1.5 Rosters are

presented in
required
formats to
ensure clarity
of information
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in accordance
with company
standards.
1.6 Rosters are

communicated
to appropriate
colleagues
within
designated
timelines.
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LO2: Maintain staff records

CRITERIA NS IES NT
METHODS
3.1 Organizing The F2F Competency
information following may be
2.1Time sheets
resources assessed
and other
MUST be Lecture through:
documentation
3.2 Preparing provided:
are completed
staff rosters
accurately and
Discussion 5.1.
within
4.1 Project Evaluation of
designated
or work the staffing
timelines.
activities Demonstration costs and
which service levels
allow the at an event
2.2Staff
candidate Hands-on for which the
records are
to prepare candidate
updated
rosters for has prepared
accurately and
a Video Viewing rosters
maintained or
workplace Blended
stored in
and to
accordance
evaluate 5.2. Oral or
with
their cost written
establishment  Virtual
efficiency discussion questions to
procedures
and thru Google assess
operational meet or knowledge of
effectivene Zoom specific
ss against  Supplementa factors which
nominated l readings affect the
standards thru ebooks design of
sent by
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Office
emails or FB rosters
messenger
4.2  Posting
Preparation activities in 5.3. Review of
of more the Google portfolios of
than one Classroom evidence and
roster to  Digitized
third party
meet the role playing
Providing self- workplace
staffing
reports of on-
requirement paced modules
the-job
s of more
performance
than one
by the
operational
candidate
situation
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COMMON COMPETENCIES: EVENTS MANAGEMENT SERVICES NC

III
UNIT OF COMPETENCY : CONTROL AND ORDER STOCK
UNIT TITLE: CONTROLLING AND ORDERING STOCK
UNIT DESCRIPTOR : This unit covers the knowledge, skills, behavior and
motivations required to control and order stock in a range of hospitality
establishments. This role is generally carried out by supervisors and team
leaders.
NOMINAL DURATION: 6 hrs
SUMMARY OF LEARNING OUTCOMES:
LO1: Maintain stock levels and records
LO2: Process stock orders
LO3: Minimize stock losses
LO4: Follow-up orders
LO5: Organize and administer stocks
LO1: Maintain stock levels and records
CRITERIA NS IES NT
METHODS
1.1 Stock levels 3.1 Collect, The F2F Competency
are monitored organize and following may be
and analyze resources assessed
maintained information MUST be Lecture through:
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according to provided:
company
3.2 Plan and Discussion 5.1 Review
requirements.
organize of activities
4.1 Project
activities undertaken
or work
Demonstration by the
1.2 Stock activities
candidate to
security is that allow
3.3 Application monitor
monitored and the
of underpinning Hands-on stock for a
systems are candidate
knowledge given period
adjusted as to
of time for a
required. demonstrat
Video Viewing specific
e stock
outlet
control and Blended
1.3 Stock monitoring
reorder cycles over a
5.2 Written
are monitored period of  Virtual
discussion or oral
and adjusted as time
thru Google questions to
required.
meet or test
Zoom knowledge of
4.2 Use of
reasons for
1.4 Colleagues real stock  Supplementa
l readings procedures
are informed of items
thru ebooks
their 5.3 Review
sent by
individual emails or FB of workplace
responsibilities 4.3 Use of messenger reports and
in regard to the industry-  Posting records
reordering of current activities in related to
stock. 1.5 stock the Google stock
Records of control Classroom control,
stock storage technology  Digitized prepared by
and movement or role playing the
are maintained documenta Providing self- candidate
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in accordance tion paced modules

with company
5.4 Review of
procedures.
portfolios of
4.4
evidence and
Involvement
1.6 Stock third party
of
performance is workplace
internal/ext
monitored and reports of on-
ernal
fast/slowsellin the-job
suppliers
g items are performance
identified and by the
reported in candidate
accordance
with company
procedures
LO2: Process stock orders

CRITERIA NS IES NT
METHODS
2.1 Orders for 3.1 Collect, The F2F Competency
stock are organize and following may be
processed analyze resources assessed
accurately and information MUST be Lecture through:
in accordance provided:
with company
procedures. 3.2 Plan and Discussion 5.1 Review
organize 4.1 Project of activities
activities or work undertaken
2.2 Stock levels activities Demonstration by the
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are maintained that allow candidate to

and recorded the monitor
3.3 Application Hands-on
ensuring candidate stock for a
of underpinning
information is to given period
knowledge
complete, demonstrat of time for a
Video Viewing
correct and e stock specific
current. control and Blended outlet
monitoring
over a
2.3 Incoming period of  Virtual 5.2 Written
stock is time discussion or oral
checked thru Google questions to
against meet or test
purchase and 4.2 Use of Zoom knowledge of
supply real stock  Supplementa reasons for
l readings
agreements items procedures
thru ebooks
and all
sent by 5.3 Review
necessary emails or FB of workplace
details are 4.3 Use of messenger reports and
recorded industry-  Posting
records
current activities in related to
stock the Google stock
control Classroom
control,
technology  Digitized
prepared by
or role playing
the
documenta Providing self-
candidate
tion paced modules
5.4 Review of
4.4
portfolios of
Involvement
evidence and
of
third party
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internal/ext workplace
ernal reports of on-
suppliers the-job
performance
by the
candidate
LO3: Minimize stock losses

CRITERIA NS IES NT
METHODS
3.1 Stock losses 3.1 Collect, The F2F Competency
are identified organize and following may be
and recorded analyze resources assessed
according to information MUST be Lecture through:
company provided:
procedures.
3.2 Plan and Discussion 5.1 Review
3.2 Losses are activities or work undertaken
reported in activities Demonstration by the
accordance that allow candidate to
with company 3.3 Application the monitor
procedures. of underpinning candidate Hands-on stock for a
knowledge to given period
demonstrat of time for a
3.3 Avoidable e stock Video Viewing specific
losses are control and outlet
Blended
identified and monitoring
reasons behind over a
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these losses period of 5.2 Written

are time or oral
 Virtual
established. questions to
discussion
thru Google test
4.2 Use of meet or knowledge of
3.4 Solutions to real stock Zoom reasons for
loss situations items  Supplementa procedures
are l readings 5.3 Review
recommended thru ebooks
of workplace
and related 4.3 Use of sent by
reports and
procedures are industry- emails or FB
messenger records
implemented current
 Posting related to
to prevent stock
activities in stock
future control
the Google control,
avoidable technology
Classroom prepared by
losses. or
the
documenta  Digitized
role playing candidate
tion
Providing self-
paced modules
5.4 Review of
4.4
portfolios of
Involvement
evidence and
of
third party
internal/ext
workplace
ernal
reports of on-
suppliers
the-job
performance
by the
candidate
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LO4: Follow-up orders

CRITERIA NS IES NT
METHODS
4.1 The 3.1 Collect, The F2F Competency
delivery organize and following may be
process is analyze resources assessed
monitored to information MUST be Lecture through:
ensure agreed provided:
deadlines are
met. 3.2 Plan and Discussion 5.1 Review
4.2 Continuity activities Demonstration by the
of supply is that allow candidate to
ensured by 3.3 Application the monitor
liaising with of underpinning candidate Hands-on stock for a
colleagues and knowledge to given period
suppliers. demonstrat of time for a
e stock Video Viewing specific
control and Blended outlet
4.3 Routine monitoring
supply over a
problems are period of 5.2 Written
 Virtual
followed up or time discussion or oral
referred to the thru Google questions to
appropriate meet or test
person in 4.2 Use of Zoom knowledge of
accordance real stock  Supplementa reasons for
with company items l readings procedures
policy. thru ebooks
sent by 5.3 Review
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emails or FB of workplace
messenger reports and
4.4 Stock is 4.3 Use of
 Posting records
distributed to industry- activities in related to
agreed current the Google stock
locations stock Classroom control,
control  Digitized prepared by
technology role playing
the
or Providing self-
candidate
documenta paced modules
tion
5.4 Review of
portfolios of
4.4
evidence and
Involvement
third party
of
workplace
internal/ext
reports of on-
ernal
the-job
suppliers
performance
by the
candidate
LO5: Organize and administer stocks

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CRITERIA NS IES NT
METHODS
5.1 Stocks are 3.1 Collect, The F2F Competency
organized at organize and following may be
appropriate analyze resources assessed
intervals information MUST be Lecture through:
according to provided:
company
policy and 3.2 Plan and Discussion 5.1 Review
procedures. organize 4.1 Project of activities
activities Demonstration by the
5.2 Stocktaking that allow candidate to
responsibilities 3.3 Application the monitor
are allocated to of underpinning candidate Hands-on stock for a
staff. knowledge to given period
demonstrat of time for a
e stock Video Viewing specific
5.3 Accurate control and outlet
Blended
stock reports monitoring
are produced over a
within period of 5.2 Written
 Virtual
designated time discussion or oral
timelines. thru Google questions to
meet or test
4.2 Use of Zoom knowledge of
real stock  Supplementa reasons for
items l readings procedures
thru ebooks
5.3 Review
sent by
emails or FB of workplace
4.3 Use of
messenger reports and
industry-
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current  Posting records

stock activities in related to
control the Google stock
technology Classroom control,
or  Digitized prepared by
documenta role playing the
tion Providing self- candidate
paced modules
4.4 5.4 Review of

Involvement portfolios of
of evidence and
internal/ext third party
ernal workplace
suppliers reports of on-
the-job
performance
by the
candidate
COMMON COMPETENCIES: EVENTS MANAGEMENT

SERVICES NC III
UNIT OF COMPETENCY : TRAIN SMALL GROUPS
UNIT TITLE: TRAINING SMALL GROUPS
UNIT DESCRIPTOR : This unit covers the requirements for planning, delivering and
reviewing training provided for the purposes of developing competency on a one-to-one or
small group basis.
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LO1: Prepare for trainings
LO2: Deliver training
LO3: Provide opportunities for practices
LO4: Review training
LO1: Prepare for trainings

CRITERIA NS IES NT
METHODS
1.1 Specific 3.1.Planning and The F2F Competency
training needs documenting following may be
are identified training resources assessed
and confirmed approaches MUST be Lecture through:
through provided:
consultation
with 3.2.Training Discussion 5.1 Direct
appropriate delivery 4.1. Project observation
personnel. methods or work of
activities Demonstration performance
that allow in the
1.2 Training 3.3.Training the conduct of
objectives are strategies and candidate Hands-on the training
matched to techniques to
identify to which facilitate demonstrat
identify learning process e planning, Video Viewing 5.2
competency conducting Evaluation of
Blended
development and review the training
needs. 3.4.Correct use of training plans and
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of equipment on a one-  Virtual documents

and presentation to-one or discussion prepared by
1.3 Training
skills small thru Google the
approaches are meet or
appropriate for group candidate
planned and Zoom
the training basis.
documented  Supplementa
l readings 5.3 Oral or
thru ebooks
3.5.Communicati 4.2. Access written
sent by
on skills (written to records, questions to
emails or FB
and oral) logbooks, messenger assess
reports and  Posting knowledge in
other activities in training needs
sources of the Google analysis
information Classroom
about the  Digitized
operation role playing
Providing self-
and/or the
paced modules
personnel.
LO2: Deliver training

CRITERIA NS IES NT
METHODS
2.1 Training is 3.1.Planning and The F2F Competency
conducted in a documenting following may be
safe and training resources assessed
accessible approaches MUST be Lecture through:
environment. provided:
3.2.Training 5.1 Direct

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2.2 Training delivery 4.1. Project Discussion observation

delivery methods or work of
methods activities performance
appropriate to that allow Demonstration in the
the 3.3.Training the conduct of
participant(s) strategies and candidate the training
needs, trainer techniques to Hands-on
availability, which facilitate demonstrat
location and learning process e planning, 5.2
resources are conducting Video Viewing Evaluation of
selected. and review the training
Blended
3.4.Correct use of training plans and
of equipment on a one- documents
2.3 Strategies and presentation to-one or prepared by
 Virtual
and techniques skills small discussion the
which facilitate appropriate for group thru Google candidate
the learning the training basis. meet or
process are Zoom
employed.  Supplementa 5.3 Oral or
3.5.Communicati 4.2. Access l readings written
on skills (written to records, thru ebooks questions to
2.4 Training and oral) logbooks, sent by assess
objectives, reports and emails or FB knowledge in
sequence of messenger
other training needs
activities and  Posting
sources of analysis
assessment activities in
information the Google
processes are about the Classroom
discussed with operation  Digitized
training and/or the role playing
participant(s). Providing self-
personnel.
paced modules
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2.5 Systematic
approach to
training is
undertaken to
meet specific
needs of
training
participant(s).
LO3: Provide opportunities for practices

CRITERIA NS IES NT
METHODS
3.1 Practice 3.1.Planning and The F2F Competency
opportunities documenting following may be
are provided to training resources assessed
ensure that the approaches MUST be Lecture through:
participants provided:
achieve the
components of 3.2.Training Discussion 5.1 Direct
competency. delivery 4.1. Project observation
methods or work of
3.2 Variety of that allow in the
methods for 3.3.Training the conduct of
encouraging strategies and candidate Hands-on the training
learning is techniques to
implemented which facilitate demonstrat
to meet the learning process e planning, Video Viewing 5.2
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individual conducting Blended Evaluation of

needs of and review the training
3.4.Correct use
participants. of training plans and
of equipment
on a one-  Virtual documents
and presentation
to-one or discussion prepared by
skills thru Google
small the
appropriate for meet or
group candidate
the training Zoom
basis.
 Supplementa
l readings 5.3 Oral or
3.5.Communicati thru ebooks
4.2. Access written
on skills (written sent by
to records, emails or FB questions to
and oral)
logbooks, messenger assess
reports and  Posting knowledge in
other activities in training needs
sources of the Google analysis
information Classroom
about the  Digitized
operation role playing
Providing self-
and/or the
paced modules
personnel.
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LO4: Review training

CRITERIA NS IES NT
METHODS
4.1 3.1.Planning and The F2F Competency
Participants documenting following may be
are encouraged training resources assessed
to self evaluate approaches MUST be Lecture through:
performance provided:
and areas for
improvement 3.2.Training Discussion 5.1 Direct
are identified. delivery 4.1. Project observation
methods or work of
4.2 that allow in the
Participants’ 3.3.Training the conduct of
readiness for strategies and candidate Hands-on the training
assessment is techniques to
monitored and which facilitate demonstrat
assistance is learning process e planning, Video Viewing 5.2
provided with conducting Evaluation of
Blended
the collection and review the training
of evidence for 3.4.Correct use of training plans and
satisfactory of equipment on a one- documents
 Virtual
performance. and presentation to-one or discussion prepared by
skills small thru Google the
appropriate for group meet or candidate
4.3 Training is the training basis. Zoom
evaluated  Supplementa
against l readings 5.3 Oral or
objectives in 3.5.Communicati 4.2. Access thru ebooks written
the context of on skills (written sent by
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self- and oral) to records, emails or FB questions to

assessment, logbooks, messenger assess
participant reports and  Posting knowledge in
feedback, other activities in training needs
supervisor the Google
sources of analysis
comments and Classroom
information
measurements.  Digitized
about the role playing
operation Providing self-
and/or the paced modules
4.4 Training personnel.
details are
recorded
according to
enterprise and
legislative
requirements.
4.5 Results of
evaluation are
utilized to
guide further
training.
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COMMON COMPETENCIES:EVENTS MANAGEMENT SERVICES NC

III
UNIT OF COMPETENCY : ESTABLISH AND CONDUCT BUSINESS
RELATIONSHIPS
UNIT TITLE: ESTABLISHIONG AND CONDUCTING BUSINESS
RELATIONSHIPS
UNIT DESCRIPTOR : THIS UNIT COVERS THE SKILLS AND
KNOWLEDGE REQUIRED TO MANAGE BUSINESS RELATIONSHIPS
WITH CUSTOMERS OR SUPPLIERS WITHIN A TOURISM OR
HOSPITALITY CONTEXT. IT FOCUSES ON THE RELATIONSHIP
BUILDING AND NEGOTIATION SKILLS.
LO1: ESTABLISH AND CONDUCT BUSINESS RELATIONSHIPS
LO2: CONDUCT NEGOTIATIONS
LO3: MAKE FORMAL BUSINESS AGREEMENTS
LO1: ESTABLISH AND CONDUCT BUSINESS RELATIONSHIPS
CRITERIA NS IES NT
METHODS
1.1 3.1 Negotiation The F2F Competency
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Relationships and following may be

are established communication resources assessed
Lecture
in a manner techniques MUST be
through:
that promotes appropriate to provided:
goodwill and negotiations.
Discussion
trust between
5.1.Evaluatio
the enterprise, 4.1.Project
n of
its customers 3.2 or work
Demonstration negotiation
and suppliers. Interpersonal activities
and business
skills conducted
relationships
over a
Hands-on or
1.2 Trust and period of
agreements
respect are 3.3 Mathematical time so
conducted or
built in skills i.e. that all
Video Viewing made by the
business calculating profit aspects of
candidate
relationships margins for the the unit Blended
through use of contract can be
effective assessed.
5.2.Evaluatio
communication  Virtual
discussion n of reports
skills and
thru Google prepared by
techniques 4.2.Relation
meet or the
ship-building
Zoom candidate
and
 Supplementa detailing
1.3 negotiation
l readings how the
Opportunities activities thru ebooks negotiation
to maintain with a range sent by aspects of a
regular contact of emails or FB project were
with customers individuals messenger managed.
and suppliers with whom  Posting
are identified the activities in
and taken up. the Google
candidate 5.3.Case
Classroom
has an studies to
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actual or  Digitized assess

potential role playing application of
business Providing self- knowledge to
relationship. paced modules business
situations.
LO2: CONDUCT NEGOTIATIONS

CRITERIA NS IES NT
METHODS
Negotiations and following may be
are conducted communication resources assessed
in a business- techniques MUST be Lecture
through:
like and appropriate to provided:
professional negotiations.
manner within Discussion
5.1.Evaluatio
the relevant 4.1.Project
n of
cultural 3.2 or work
negotiation
context. Interpersonal activities Demonstration
and business
skills conducted
relationships
over a
or
2.2 period of Hands-on
agreements
Negotiations 3.3 Mathematical time so
conducted or
are conducted skills i.e. that all
made by the
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in the context calculating profit aspects of Video Viewing candidate

of the current margins for the the unit
Blended
enterprise contract can be
marketing assessed. 5.2.Evaluatio
focus. n of reports
 Virtual
prepared by
discussion
4.2.Relation thru Google the
2.3 Benefits for ship-building meet or candidate
all parties in and Zoom detailing
the negotiation negotiation  Supplementa how the
are maximized activities l readings negotiation
through use of with a range thru ebooks aspects of a
established of sent by project were
techniques and individuals emails or FB managed.
in the context messenger
with whom
of establishing  Posting
the activities in
long term 5.3.Case
candidate the Google
relationships. studies to
has an Classroom
assess
actual or  Digitized
potential role playing application of
2.4 Feedback knowledge to
business Providing self-
and input from business
colleagues are relationship. paced modules
situations.
incorporated
into the
negotiation.
2.5 The results

of negotiations
are
communicated
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to appropriate
colleagues and
stakeholders
within the
appropriate
timeframes.

CRITERIA NS IES NT
METHODS
3.1 Agreements 3.1 Negotiation The F2F Competency
are confirmed and following may be
in writing communication resources assessed
using formal techniques MUST be Lecture
through:
contracts and appropriate to provided:
in accordance negotiations.
to enterprise Discussion
5.1.Evaluatio
requirements. 4.1.Project
n of
3.2 or work
negotiation
Interpersonal activities Demonstration
and business
3.2 skills conducted
relationships
Appropriate over a
or
approvals for period of Hands-on
agreements
all aspects of 3.3 Mathematical time so
conducted or
formal skills i.e. that all
made by the
agreements are calculating profit aspects of Video Viewing
candidate
checked and margins for the the unit Blended
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obtained in contract can be

accordance assessed.
 Virtual 5.2.Evaluatio
with enterprise
discussion n of reports
procedures. thru Google prepared by
4.2.Relation meet or the
ship-building Zoom candidate
3.3 The need and  Supplementa detailing
for specialist negotiation l readings how the
advice in the activities thru ebooks
negotiation
development of with a range sent by
aspects of a
contracts is of emails or FB
messenger project were
identified and individuals
 Posting managed.
sought where with whom
appropriate. activities in
the the Google
candidate Classroom 5.3.Case
has an  Digitized studies to
actual or role playing assess
potential Providing self- application of
business paced modules knowledge to
relationship. business
situations.
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CRITERIA NS IES NT
METHODS
Information and following may be
needed to communication resources assessed
maintain techniques MUST be Lecture
through:
sound business appropriate to provided:
relationships negotiations.
are pro- Discussion
5.1.Evaluatio
actively sought, 4.1.Project
n of
reviewed and 3.2 or work
negotiation
acted upon. Interpersonal activities Demonstration
and business
skills conducted
relationships
over a
or
4.2 Agreements period of Hands-on
agreements
are honored 3.3 Mathematical time so
conducted or
within the skills i.e. that all
made by the
scope of calculating profit aspects of Video Viewing
candidate
individual margins for the the unit Blended
responsibility. contract can be
assessed.
5.2.Evaluatio
 Virtual n of reports
4.3 discussion prepared by
Adjustments to 4.2.Relation thru Google the
agreements are ship-building meet or candidate
made in and Zoom detailing
consultation negotiation  Supplementa how the
with the activities l readings
negotiation
customer/supp with a range thru ebooks
sent by aspects of a
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lier and of emails or FB project were

information is individuals messenger managed.
shared with with whom  Posting
appropriate the activities in
colleagues. the Google 5.3.Case
candidate
Classroom studies to
has an
 Digitized
actual or assess
role playing
4.4 potential application of
Providing self-
Relationships business knowledge to
paced modules
are nurtured business
relationship.
through situations.
regular contact
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CORE COMPETENCIES
CORE COMPETENCIES: EVENTS MANAGEMENT SERVICES
NC III
UNIT OF COMPETENCY: PLAN AND DEVELOP EVENT PROPOSAL
OR BID
UNIT TITLE: PLANNING AND DEVELOPING EVENT PROPOSAL OR
BID
motivations required to plan and develop proposals and bids for the staging of
meetings and events. Depending on the context, this role could be performed
by a wide range of individuals including event managers, local or regional
tourism managers, venue managers and marketing managers
LO1: INTERPRET EVENT BRIEF
LO2: DEVELOP PROPOSAL AND BID DETAILS
LO3: DEVELOP BID MATERIALS
LO4: SUBMIT OR PRESENT THE BID OR PROPOSAL ON TIME

LO1: INTERPRET EVENT BRIEF
CRITERIA NS IES NT
METHODS
1.1 Contents of 3.1 Assessing The F2F The
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the event brief quotes and following following

are accurately product resources resources
interpreted information MUST be MUST be
and the from suppliers to provided: Lecture provided:
company’s make an
capacity to effective
meet stated selection 4.1 Bid Discussion 4.1 Bid
requirements documents, documents,
is assessed. event brief event brief
3.2 Creating an and/or Demonstration and/or case
effective case studies
Practical
1.2 Action presentation studies relevant to
Exercises
required for format for the relevant to events
the bid document events Blended planning and
development of planning bidding
the proposal or and
bid is 3.3 Allocating bidding  Virtual
identified and responsibilities discussion 4.2 Office
planned. to team thru Google equipment
members and 4.2 Office meet or and
monitoring equipment Zoom materials,
1.3 Liaison progress on bid and  Supplementa including
l readings
with customer preparations 3.4 materials, equipment
thru ebooks
is undertaken Running team including for oral and
sent by
to clarify meetings to equipment emails or FB visual
requirements monitor for oral messenger presentation
when progress and visual  Posting s
appropriate. presentatio activities in
ns the Google
3.5 Making cost Classroom 4.3 Liaison
estimates for  Digitized with the
inclusion in the 4.3 Liaison role playing customer and
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bid document with the Providing self- potential

3.6 Creating a customer paced modules suppliers
proposal from and
scratch within an potential
extremely short suppliers
timeframe
3.7 Designing an
animated
computer
presentation
LO2: DEVELOP PROPOSAL AND BID DETAILS

CRITERIA NS IES NT
METHODS
2.1 Details for 3.1 Assessing The F2F The
inclusion in the quotes and following following
proposal/bid product resources resources
are developed information MUST be Lecture MUST be
after from suppliers to provided: provided:
consultation make an
with suppliers effective Discussion
and other selection 4.1 Bid 4.1 Bid
relevant documents, documents,
agencies. event brief Demonstration event brief
3.2 Creating an and/or and/or case
Practical
Exercises
2.2 Options to presentation studies relevant to
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meet and, format for the relevant to Blended events

where bid document events planning and
possible, planning bidding
exceed the and  Virtual
expectations of 3.3 Allocating bidding discussion
the customer responsibilities thru Google 4.2 Office
are developed, to team meet or equipment
including members and 4.2 Office Zoom and
integration of monitoring equipment  Supplementa materials,
current and progress on bid and l readings including
thru ebooks
emerging preparations 3.4 materials, equipment
sent by
technology. Running team including for oral and
emails or FB
meetings to equipment messenger visual
monitor for oral  Posting presentation
2.3 Possible progress and visual activities in s
competitors presentatio the Google
are evaluated ns Classroom
and strategies 3.5 Making cost  Digitized 4.3 Liaison
to address estimates for role playing with the
competitive inclusion in the 4.3 Liaison Providing self- customer and
issues are bid document with the paced modules potential
developed. 3.6 Creating a customer suppliers
proposal from and
timeframe
3.7 Designing an
animated
computer
presentation
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LO3: DEVELOP BID MATERIALS

CRITERIA NS IES NT
METHODS
3.1 Bid 3.1 Assessing The F2F The
materials are quotes and following following
prepared product resources resources
within the information MUST be Lecture MUST be
designated from suppliers to provided: provided:
time lines in make an
accordance effective Discussion
with the selection 4.1 Bid 4.1 Bid
requirements documents, documents,
of the brief. event brief Demonstration event brief
Practical
Exercises
presentation studies relevant to
format for the relevant to Blended events
3.2 Materials
bid document events planning and
are presented
planning bidding
in a format that
and  Virtual
maximizes the discussion
3.3 Allocating bidding
use of thru Google
responsibilities 4.2 Office
presentation meet or
to team equipment
and Zoom
members and 4.2 Office and
promotional  Supplementa
monitoring equipment materials,
techniques. l readings
progress on bid and including
thru ebooks
preparations 3.4 materials, equipment
sent by
Running team including emails or FB for oral and
meetings to equipment visual
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monitor for oral messenger presentation

progress and visual  Posting s
presentatio activities in
ns the Google
3.5 Making cost Classroom 4.3 Liaison
estimates for  Digitized with the
inclusion in the 4.3 Liaison role playing
customer and
Providing self-
bid document with the potential
paced modules
3.6 Creating a customer suppliers
proposal from and
timeframe
3.7 Designing an
animated
computer
presentation
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LO4: SUBMIT OR PRESENT THE BID OR PROPOSAL ON TIME

CRITERIA NS IES NT
METHODS
4.1 The 3.1 Assessing The F2F The
proposal/bid is quotes and following following
delivered product resources resources
within the information MUST be Lecture MUST be
prescribed from suppliers to provided: provided:
time line. make an
effective Discussion
selection 4.1 Bid 4.1 Bid
documents, documents,
event brief Demonstration event brief
4.2
Proposal/bid Practical
presentation is Exercises
presentation studies relevant to
conducted with
format for the relevant to Blended events
maximum
bid document events planning and
visual/retentio
planning bidding
n impact.
and  Virtual
3.3 Allocating bidding discussion
responsibilities thru Google 4.2 Office
to team meet or equipment
members and 4.2 Office Zoom and
monitoring equipment  Supplementa materials,
l readings
progress on bid and including
thru ebooks
preparations 3.4 materials, equipment
sent by
Running team including emails or FB for oral and
meetings to equipment messenger visual
monitor for oral  Posting presentation
progress and visual
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presentatio activities in s
ns the Google
3.5 Making cost Classroom
estimates for  Digitized 4.3 Liaison
inclusion in the role playing
4.3 Liaison with the
bid document Providing self-
with the customer and
3.6 Creating a paced modules
customer potential
proposal from
scratch within an and suppliers
extremely short potential
timeframe suppliers
3.7 Designing an
animated
computer
presentation
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CORE COMPETENCIES:EVENTS MANAGEMENT SERVICES NC III

UNIT OF COMPETENCY: DEVELOP AN EVENT CONCEPT
UNIT TITLE: DEVELOPING AN EVENT CONCEPT
UNIT DESCRIPTOR : THIS UNIT COVERS THE KNOWLEDGE, SKILLS,
BEHAVIOR AND MOTIVATIONS REQUIRED TO DEVELOP THE OVERALL
CONCEPT, THEME AND FORMAT FOR A MAJOR EVENT COMPRISING
MULTIPLE COMPONENTS. AN EVENT MANAGER WOULD GENERALLY
UNDERTAKE THIS PROCESS AT THE COMMENCEMENT OF THE EVENT
MANAGEMENT CYCLE IN CONSULTATION WITH THE STAKEHOLDERS,
INCLUDING PR/ADVERTISING PEOPLE. SOMETIMES THE CONCEPT
DEVELOPMENT PHASE IS UNDERTAKEN AS PART OF THE BIDDING PROCESS.
LO1: IDENTIFY OVERALL EVENT OBJECTIVES AND SCOPE


CRITERIA NS IES NT
METHODS
1.1.Key 3.1 Completing The F2F Competency
objectives and and reporting on following may be
components of an internal resources assessed
the event are research process MUST be Lecture through:
identified, to determine key provided:
clarified and factors affecting
agreed in a corporate Discussion 5.1 •
consultation event 4.1 Evaluation of
Standard concept
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with the office Demonstration through a

stakeholder. electronic review of
3.2 Developing Practical
equipment candidate’s
concept, theme Exercises
output/s.
and format
1.2.Key Blended
proposals for
information is 4.2 Event
presentation to
analyzed and brief and 5.2 Oral
an event
stakeholders requireme  Virtual questions to
organizing
are consulted nts discussion assess
committee thru Google
to determine knowledge of
the scope of the meet or the range of
event. 4.3 Access Zoom key market
3.3 Liaising with  Supplementa factors and
to and
multiple l readings
interaction management
potential thru ebooks
1.3.Internal with event issues to be
contractors to sent by
and external industry considered
develop an event emails or FB
factors which suppliers messenger in the
concept within a
may impact on  Posting concept
very short
the event are activities in development
timeframe
analyzed. 4.4 the Google phase.
Involvement Classroom
of and  Digitized
3.4 Coordinating
interaction role playing 5.3 • Review
a brainstorming
with an Providing self- of portfolios of
session to
event paced modules evidence and
develop the
creative principal or third-party
elements of an organizing workplace
event 3.5 group reports of on-
Estimating costs the-job
for particular performance
concepts and by the
formats
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candidate.
3.6 Developing a
solution to a
situation where
the event
principal’s
desire for a
particular
creative
component does
not fit with the
overall concept
3.7 Using
computer
software to
develop an
animated
presentation on
an event concept

CRITERIA NS IES NT
METHODS
2.1.Overall 3.1 Completing The F2F Competency
event concept, and reporting on following may be
theme and an internal resources assessed
format are research process MUST be
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developed to determine key provided: Lecture through:

which reflect factors affecting
key objectives a corporate
and meet the event 4.1 Discussion 5.1 •
needs of the Standard Evaluation of
potential office concept
audience. 3.2 Developing electronic Demonstration through a
concept, theme equipment review of
Practical
and format candidate’s
Exercises
2.2.Creative proposals for output/s.
elements are presentation to 4.2 Event Blended
incorporated an event brief and
into the event organizing requireme 5.2 Oral
concept and committee nts  Virtual questions to
theme. discussion assess
thru Google knowledge of
3.3 Liaising with 4.3 Access meet or the range of
2.3.Operational multiple to and Zoom key market
practicality potential interaction  Supplementa factors and
with event l readings
and contractors to management
thru ebooks
cohesiveness of develop an event industry issues to be
sent by
the concept, concept within a suppliers
emails or FB considered
theme and very short messenger in the
format are timeframe  Posting concept
verified 4.4 activities in development
through Involvement the Google phase.
consultation 3.4 Coordinating of and Classroom
and analysis. a brainstorming interaction  Digitized
session to with an role playing 5.3 • Review
develop the event Providing self- of portfolios of
2.4.Summary of creative principal or paced modules evidence and
key logistical elements of an organizing third-party
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requirements event 3.5 group workplace

is developed Estimating costs reports of on-
based on the for particular the-job
overall concepts and performance
concept, theme formats by the
and format. candidate.
3.6 Developing a
2.5.Accurate solution to a
and complete situation where
information on the event
the concept, principal’s
theme, and desire for a
format are particular
provided to all creative
relevant component does
stakeholders to not fit with the
facilitate overall concept
timely and
effective
planning and 3.7 Using
implementatio computer
n. software to
develop an
animated
2.6.Approval presentation on
from relevant an event concept
stakeholders is
obtained prior
to
implementatio
n.
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CORE COMPETENCIES: EVENTS MANAGEMENT SERVICES NC III

UNIT OF COMPETENCY: DEVELOP EVENT PROGRAM
UNIT TITLE: DEVELOPING EVENT PROGRAM
BEHAVIOR AND MOTIVATIONS REQUIRED TO DESIGN AN EVENT PROGRAM.
EVENT MANAGERS, EITHER INTERNAL OR EXTERNAL TO THE SPONSORING
ORGANIZATION, WOULD GENERALLY UNDERTAKE THIS ROLE.
LO1: IDENTIFY CONFERENCE OBJECTIVES
LO2: DESIGN EVENT PROGRAM
LO3: FINALIZE PROGRAM DETAILS

LO1: IDENTIFY CONFERENCE OBJECTIVES

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CRITERIA NS IES NT
METHODS
1.1 Overall 3.1 Assessing The F2F The
context and and selecting following following
scope of the optimum pre- resources resources
conference are and post-touring MUST be Lecture MUST be
identified. options or social provided: provided:
events for a
given event Discussion
4.1 Office 4.1 Office
equipment equipment
1.2 Specific
3.2 Presenting a and Demonstration and
conference
draft event materials, materials,
objectives are Practical
proposal to the including including
developed and Exercises
sponsoring equipment equipment
agreed on in
organization for oral Blended for oral and
consultation
and visual visual
with relevant
presentatio presentation
colleagues
3.3 Developing a ns  Virtual s
and/or discussion
precise schedule
customers. thru Google
for all event
activities 4.2 Project meet or 4.2 Project or
or work Zoom work
activities  Supplementa activities
l readings
3.4 Running a that allow that allow
thru ebooks
mind-mapping the the
sent by
session with candidate emails or FB candidate to
colleagues to to develop messenger develop a
source ideas for a program  Posting program for
an event for an activities in an event that
program event that the Google is actually
is actually Classroom
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held  Digitized held

role playing
3.5 Calculating
Providing self-
costs to ensure
4.3 paced modules 4.3
they remain
Involveme Involvement
within budget
nt of a of a
guidelines
sponsoring sponsoring
organizatio organization
n or or individual
3.6 Adjusting a
individual with whom
draft program to
with whom the
meet a 20%
the candidate
budget cutback
candidate must liaise
must liaise
3.7 Using a
4.4
computer to
4.4 Involvement
calculate costs
Involvement of a team in
of a team in event program
event development
program
developmen
t
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CRITERIA NS IES NT
METHODS
2.1 Dates and 3.1 Assessing The F2F The
times are set to and selecting following following
meet agreed optimum pre- resources resources
objectives. and post-touring MUST be Lecture MUST be
options or social provided: provided:
events for a
2.2 Theme is given event Discussion
developed to 4.1 Office 4.1 Office
complement equipment equipment
event 3.2 Presenting a and Demonstration and
objectives. draft event materials, materials,
Practical
proposal to the including including
Exercises
sponsoring equipment equipment
2.3 Overall organization for oral Blended for oral and
event format is and visual visual
developed presentatio presentation
within known 3.3 Developing a ns  Virtual s
budget, venue precise schedule discussion
and staging for all event thru Google
constraints. activities 4.2 Project meet or 4.2 Project or
or work Zoom work
activities  Supplementa activities
l readings
2.4 Relevant 3.4 Running a that allow that allow
thru ebooks
components mind-mapping the the
sent by
for the session with candidate emails or FB candidate to
program are colleagues to to develop messenger develop a
identified, source ideas for a program  Posting program for
designed and an event for an an event that
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integrated. program event that activities in is actually

is actually the Google held
held Classroom
2.5 Use of 3.5 Calculating  Digitized
appropriate costs to ensure role playing 4.3
technological they remain 4.3 Providing self- Involvement
options are within budget Involveme paced modules of a
identified and guidelines nt of a sponsoring
integrated in sponsoring organization
program organizatio or individual
development. 3.6 Adjusting a n or with whom
draft program to individual the
meet a 20% with whom candidate
2.6 Business budget cutback the must liaise
program based candidate
on principles of must liaise
adult learning 3.7 Using a 4.4
is developed to computer to Involvement
incorporate an calculate costs 4.4 of a team in
appropriate Involvement event program
range of of a team in development
activities. event
program
developmen
t
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CRITERIA NS IES NT
METHODS
3.1 Proposed 3.1 Assessing The F2F The
event program and selecting following following
is presented to optimum pre- resources resources
the and post-touring MUST be Lecture MUST be
appropriate options or social provided: provided:
people within events for a
required given event Discussion
timeframe. 4.1 Office 4.1 Office
equipment equipment
3.2 Presenting a and Demonstration and
3.2 Approval draft event materials, materials,
Practical
of program proposal to the including including
Exercises
details is sponsoring equipment equipment
obtained in organization for oral Blended for oral and
accordance and visual visual
with agreed presentatio presentation
procedures. 3.3 Developing a ns  Virtual s
precise schedule discussion
for all event thru Google
3.3 activities 4.2 Project meet or 4.2 Project or
Appropriate or work Zoom work
actions are activities  Supplementa activities
l readings
initiated in 3.4 Running a that allow that allow
thru ebooks
relation to the mind-mapping the the
sent by
dissemination session with candidate emails or FB candidate to
and colleagues to to develop messenger develop a
publication of source ideas for a program  Posting program for
event program. an event for an an event that
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program event that activities in is actually

is actually the Google held
held Classroom
3.5 Calculating  Digitized
costs to ensure role playing 4.3
they remain 4.3 Providing self- Involvement
within budget Involveme paced modules of a
guidelines nt of a sponsoring
sponsoring organization
organizatio or individual
3.6 Adjusting a n or with whom
draft program to individual the
meet a 20% with whom candidate
budget cutback the must liaise
candidate
must liaise
3.7 Using a 4.4
computer to Involvement
calculate costs 4.4 of a team in
Involvement event program
of a team in development
event
program
developmen
t
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UNIT OF COMPETENCY : SELECT EVENT VENUE AND SITE
UNIT TITLE: SELECTING EVENT VENUE AND SITE
BEHAVIOR AND MOTIVATIONS REQUIRED TO UNDERTAKE THE VENUE/SITE
SELECTION PROCESS FOR A MAJOR EVENT COMPRISING MULTIPLE
COMPONENTS. IT REQUIRES THE APPLICATION OF SIGNIFICANT
ANALYTICAL AND RESEARCH SKILLS TO COMPLETE THE PROCESS OF
MATCHING AN EVENT TO A PARTICULAR SITE OR VENUE.
LO1: ANALYZE VENUE OR SITE REQUIREMENTS
LO2: SOURCE EVENT VENUES OR SITES
LO3: CONFIRM VENUE OR SITE ARRANGEMENTS
LO1: ANALYZE VENUE OR SITE REQUIREMENTS

CRITERIA NS IES NT
METHODS
1.1 Event- 3.1 Analyzing The F2F Competency
specific venue information following may be
or site from a range of resources assessed
requirements venues or sites MUST be Lecture through:
are analyzed and assessing provided:
based on suitability
detailed review Discussion 5.1 Oral
of all aspects of 4.1 Office questioning/
the proposed 3.2 Developing equipment Interview
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event, an event and Demonstration

including specification material,
Practical 5.2
multiple document including
Exercises Evaluation of
components. equipment
candidate’s
for oral Blended
output/s
3.3 Selecting and and visual
showing
1.2 Accurate booking venues presentatio
documentati
and complete for an event ns  Virtual
on and
venue or site discussion
thru Google specification
specifications
meet or s.
are developed 3.4 Running a 4.2
to facilitate the venue sub- Venue/site Zoom
research committee selection  Supplementa
l readings 5.3 Third-party
process meeting to process for
thru ebooks workplace
assess venue an event
sent by reports of on-
options which
emails or FB the-job
. 1.3 Needs of becomes an messenger
all event performance
 Posting
stakeholders, 3.5 Calculating managed by the
activities in
including those floor space by the candidate.
the Google
with requirements for candidate Classroom
disabilities, are a given event  Digitized
integrated into role playing
venue or site 4.3 Access Providing self-
specifications 3.6 Adjusting to venues paced modules
venues and dates and sites
when venue relevant to
availability is different
limited types of
events
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4.4
Current
industry
documenta
tion and
publication
s relating
to venues
and sites
4.5 Access
to and
liaison with
venue
personnel
during the
selection
process
4.6
Involvement
of and
consultation
with event
stakeholders
LO2: SOURCE EVENT VENUES OR SITES

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CRITERIA NS IES NT
METHODS
2.1 Potential 3.1 Analyzing The F2F Competency
venues or sites information following may be
are researched, from a range of resources assessed
using venues or sites MUST be Lecture through:
appropriate and assessing provided:
information suitability
sources and Discussion 5.1 Oral
research 4.1 Office questioning/
methods. 3.2 Developing equipment Interview
an event and Demonstration
specification material,
Practical
2.2 Suitability document including 5.2
Exercises
of venues or equipment Evaluation of
sites is for oral Blended candidate’s
assessed based 3.3 Selecting and and visual output/s
on comparison booking venues presentatio showing
of services for an event ns  Virtual documentati
offered with discussion on and
specifications. thru Google specification
3.4 Running a 4.2 meet or s.
venue sub- Venue/site Zoom
2.3 Need for committee selection  Supplementa
l readings
and the nature meeting to process for 5.3 Third-party
thru ebooks
of contingency assess venue an event workplace
sent by
planning options which emails or FB reports of on-
required by becomes an messenger the-job
specific venues event  Posting performance
or sites are 3.5 Calculating managed activities in by the
assessed. floor space by the the Google
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requirements for candidate Classroom candidate.

a given event  Digitized
2.4 Venue or
role playing
site capacity to Providing self-
4.3 Access
deliver quality paced modules
3.6 Adjusting to venues
outcomes in
venues and dates and sites
relation to
customer
service,
limited types of
cooperative
events
management,
and past
experience is
4.4
assessed.
Current
industry
documenta
2.5 Negotiation
tion and
and liaising
publication
with personnel
s relating
from potential
to venues
venues or sites
and sites
are undertaken
to ensure all
event
4.5 Access
requirements
to and
can be met and
liaison with
to address
venue
potential
personnel
problem areas.
during the
selection
process
2.6 Need for
tentative
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bookings is
assessed and
4.6
prompt action
Involvement
is taken.
of and
consultation
2.7 Multiple with event
site and venue stakeholders
selection is
coordinated in
a logical
manner when
required.
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LO3: CONFIRM VENUE OR SITE ARRANGEMENTS

CRITERIA NS IES NT
METHODS
3.1 Venue or 3.1 Analyzing The F2F Competency
site information following may be
arrangements from a range of resources assessed
are accurately venues or sites MUST be Lecture through:
confirmed in and assessing provided:
writing when suitability
the selection Discussion 5.1 Oral
process is 4.1 Office questioning/
finalized. 3.2 Developing equipment Interview
an event and Demonstration
specification material,
Practical
3.2 Venue or document including 5.2
Exercises
site contracts equipment Evaluation of
are reviewed for oral Blended candidate’s
and signed 3.3 Selecting and and visual output/s
within booking venues presentatio showing
appropriate for an event ns  Virtual documentati
timeframes discussion on and
and within the thru Google specification
scope of 3.4 Running a 4.2 meet or s.
individual venue sub- Venue/site Zoom
responsibility. committee selection  Supplementa
l readings
meeting to process for 5.3 Third-party
thru ebooks
assess venue an event workplace
sent by
3.3 Specific options which emails or FB reports of on-
venue and site becomes an messenger the-job
planning issues event  Posting performance
are integrated 3.5 Calculating managed
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into overall floor space by the activities in by the

event requirements for candidate the Google candidate.
management a given event Classroom
systems  Digitized
promptly 4.3 Access role playing
3.6 Adjusting to venues Providing self-
venues and dates and sites paced modules
limited types of
events
4.4
Current
industry
documenta
tion and
publication
s relating
to venues
and sites
4.5 Access
to and
liaison with
venue
personnel
during the
selection
process
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4.6
Involvement
of and
consultation
with event
stakeholders
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UNIT OF COMPETENCY : DEVELOP AND UPDATE EVENT INDUSTRY
KNOWLEDGE
UNIT TITLE: DEVELOPING AND UPDATING EVENT INDUSTRY KNOWLEDGE
BEHAVIOR AND MOTIVATIONS REQUIRED TO DEVELOP AND UPDATE
GENERAL KNOWLEDGE OF THE MEETINGS AND EVENTS INDUSTRY
INCLUDING INDUSTRY STRUCTURE, LEGAL ISSUES AND CURRENT
TECHNOLOGY. THIS KNOWLEDGE UNDERPINS EFFECTIVE PERFORMANCE IN
ALL MEETING AND EVENT ORGANIZATION AND MANAGEMENT ROLES.
SUMMARY OF LEARNING
LO1: SOURCE AND APPLY INFORMATION ON THE STRUCTURE AND
OPERATION OF THE EVENT INDUSTRY
LO2: SOURCE AND APPLY INFORMATION ON ETHICAL AND LEGAL ISSUES
FOR THE EVENT INDUSTRY
LO3: SOURCE AND APPLY INFORMATION ON EVENT INDUSTRY TECHNOLOGY
LO1: SOURCE AND APPLY INFORMATION ON THE STRUCTURE AND
OPERATION OF THE EVENT INDUSTRY

CRITERIA NS IES NT
METHODS
1.1 Sources of 3.1 Deciding The F2F Competency
information on whether to join following may be
the event an industry resources assessed
industry are association MUST be
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identified based on provided: Lecture through:

correctly. evaluation of
promotional
materials Discussion 5.1 Oral
questioning
4.1 Standard
to assess
1.2 Knowledge office
3.2 Coordinating Demonstration knowledge of
of the event electronic
with clients on different
industry is equipment Practical
protocol aspects of
used I the Exercises
requirements for the events
correct context
a given event Blended industry.
to enhance the
quality of work
performance.
3.3 Organizing a  Virtual 5.2 • Review
personal discussion of portfolios
program of thru Google of evidence
professional meet or of on-the-job
development Zoom performance
activities for the  Supplementa by the
l readings
upcoming year candidate.
thru ebooks
sent by
emails or FB
3.4 Discussing messenger 5.3 Third-
industry  Posting party
developments activities in workplace
with colleagues the Google reports of on-
Classroom the-job
 Digitized performance
3.5 Responding role playing by the
to a situation at a Providing self- candidate.
particular type paced modules
of event where
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candidate has no
knowledge of its
components
3.6 Using the

internet to
source
information on
the events
industry
LO2: SOURCE AND APPLY INFORMATION ON ETHICAL AND LEGAL ISSUES

FOR THE EVENT INDUSTRY

CRITERIA NS IES NT
METHODS
2.1 3.1 Deciding The F2F Competency
Information on whether to join following may be
legal and an industry resources assessed
ethical issues association MUST be Lecture through:
are obtained to based on provided:
assist effective evaluation of
work promotional Discussion 5.1 Oral
performance. materials questioning
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to assess
knowledge of
3.2 Coordinating 4.1 Standard Demonstration
different
with clients on office
2.2 Day-to-day Practical aspects of
protocol electronic
event Exercises the events
requirements for equipment
organization industry.
a given event Blended
activities are
conducted in
accordance 5.2 • Review
3.3 Organizing a  Virtual
with legal of portfolios
personal discussion
obligations and thru Google of evidence
program of
ethical meet or of on-the-job
professional
industry Zoom performance
development
practices.  Supplementa by the
activities for the
l readings candidate.
upcoming year
thru ebooks
sent by
emails or FB 5.3 Third-
3.4 Discussing messenger party
industry  Posting
developments workplace
activities in
with colleagues reports of on-
the Google
the-job
Classroom
3.5 Responding role playing by the
to a situation at a Providing self- candidate.
of event where
candidate has no
knowledge of its
components
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3.6 Using the

internet to
source
information on
the events
industry

CRITERIA NS IES NT
METHODS
3.1 3.1 Deciding The F2F Competency
Information on whether to join following may be
current and an industry resources assessed
emerging association MUST be Lecture through:
technologies based on provided:
that impact on evaluation of
the event promotional Discussion 5.1 Oral
organization materials questioning
process are to assess
4.1 Standard
obtained. Demonstration knowledge of
office
3.2 Coordinating different
electronic Practical
with clients on aspects of
equipment Exercises
3.2 The protocol the events
potential requirements for Blended industry.
effects of a given event
different
technologies  Virtual 5.2 • Review
on the event 3.3 Organizing a discussion of portfolios
organization personal thru Google of evidence
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process are program of meet or of on-the-job

assessed. professional Zoom performance
development  Supplementa by the
activities for the l readings candidate.
3.3 Knowledge upcoming year thru ebooks
of current and sent by
emerging emails or FB 5.3 Third-
messenger
technology is 3.4 Discussing party
 Posting
applied in day- industry workplace
activities in
to-day work developments the Google reports of on-
activities with colleagues Classroom the-job
role playing by the
3.5 Responding Providing self- candidate.
to a situation at a paced modules
particular type
of event where
candidate has no
knowledge of its
components
3.6 Using the

internet to
source
information on
the events
industry
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CRITERIA NS IES NT
METHODS
4.1 A range of 3.1 Deciding The F2F Competency
opportunities whether to join following may be
is identified an industry resources assessed
and used to association MUST be Lecture through:
update based on provided:
knowledge of evaluation of
the events promotional Discussion 5.1 Oral
industry. materials questioning
to assess
4.1 Standard
Demonstration knowledge of
office
4.2 Current 3.2 Coordinating different
electronic Practical
issues of with clients on aspects of
equipment Exercises
concern to the protocol the events
industry are requirements for Blended industry.
monitored. a given event
 Virtual 5.2 • Review

4.3 Updated 3.3 Organizing a discussion of portfolios
knowledge is personal thru Google of evidence
shared with program of meet or of on-the-job
customers and professional Zoom performance
colleagues as development  Supplementa by the
l readings
appropriate, activities for the candidate.
thru ebooks
and upcoming year
sent by
incorporated emails or FB
into day-to-day messenger 5.3 Third-
work activities. 3.4 Discussing  Posting party
industry
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developments activities in workplace

with colleagues the Google reports of on-
Classroom the-job
3.5 Responding role playing
by the
to a situation at a Providing self-
candidate.
of event where
candidate has no
knowledge of its
components
3.6 Using the

internet to
source
information on
the events
industry
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ON-SITE EVENT MANAGEMENT SERVICES

ON SITE EVENTS : EVENTS MANAGEMENT SERVICES NC III
UNIT OF COMPETENCY : PROVIDE ON-SITE EVENT MANAGEMENT
SERVICES
UNIT TITLE: PROVIDING ON SITE EVENT MANAGEMENT SERVICES
motivations required to coordinate the final preparation and set-up of a major event
comprising multiple components and to manage all aspects of the on-site operation.

LO1: Prepare for on-site management
LO2: Oversee meeting/event set-up
LO3: Monitor meeting/event operation
LO4: Oversee meeting/event breakdown

LO1: Prepare for on-site management
CRITERIA NS IES NT
METHODS
1.1 Plans for 3.1 Negotiation 3.1 F2F Competency
on-site skills in specific Negotiation may be
management relation to time skills in assessed
are developed constraints of specific Lecture through:
in accordance on-site activities relation to
with agreed time
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procedures for constraints Discussion 5.1 Direct

the meeting or of on-site observation
3.2 Checking all
event. activities with Oral
aspects of the
Demonstration Questioning
event or meeting
of actual
set up against Practical
1.2 Final 3.2 event
the pre-arranged Exercises
arrangements Checking managed by
agreements
for all aspects all aspects candidate
of the meeting of the event
or event are or meeting
3.3 Providing a
checked and set up 5.2 •
pre-event
any against the Evaluation of
briefing to
discrepancies pre- candidate’s
operational staff
are attended arranged outputs such
and suppliers
to. agreement as running
s sheets, site
management
3.4 Discussing
1.3 Materials plans, review
problems with
are created and 3.3 of staff or
operational staff
collated to Providing a supplier
and providing
facilitate pre-event briefing
advice on how to
effective on- briefing to documents
solve them
site operational and
management. staff and reconfirmati
suppliers on checklists.
3.5 Developing
plans for on-site
1.4 Accurate
management
briefing is 3.4 5.3 Review of
provided to Discussing portfolios of
operational problems evidence and
3.6 Preparing
staff and with third party
service
contractors operational workplace
reconfirmation
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prior to the checklists staff and reports of

meeting or providing on-the-job
event in an advice on performance
appropriate 3.7 Providing how to by the
format instructions to solve them candidate.
including operational team
clarification of members,
roles and briefing and 3.5 5.4 Third Party
responsibilities debriefing Developing Report
. suppliers and plans for
staff on-site
manageme
nt
3.8 Checking
capacity of venue
outlets against 3.6
numbers of Preparing
registrations service
reconfirma
tion
3.9 Checking and checklists
signing accounts
in accordance
with supplier 3.7
agreements Providing
instruction
s to
3.10 Identifying operational
room set up team
deficiencies and members,
discrepancies in briefing
supply of and
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equipment and debriefing

taking prompt suppliers
action to rectify and staff
the situation
3.8
3.11 Creating Checking
and collating a capacity of
computerized venue
running sheet outlets
against
numbers of
registratio
ns 3.9
Checking
and signing
accounts in
accordance
with
supplier
agreement
s
3.10
Identifying
room set
up
deficiencie
s and
discrepanci
es in
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supply of
equipment
and taking
prompt
action to
rectify the
situation
3.11
Creating and
collating a
computerize
d running
sheet
LO2: Oversee meeting/event set-up

CRITERIA NS IES NT
METHODS
2.1 Contact 3.1 Negotiation 3.1 F2F Competency
with the skills in specific Negotiation may be
Lecture
nominated relation to time skills in assessed
contractor constraints of specific through:
personnel is on-site activities relation to
Discussion
established at time
the constraints 5.1 Direct
appropriate 3.2 Checking all of on-site observation
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time and all aspects of the activities Demonstration with Oral

requirements event or meeting Questioning
are set up against of actual
reconfirmed the pre-arranged 3.2 Practical event
and agreed to. agreements Checking Exercises managed by
all aspects candidate
of the event
2.2 Necessary 3.3 Providing a or meeting
adjustments pre-event set up 5.2 •
are made and briefing to against the Evaluation of
agreed to with operational staff pre- candidate’s
the and suppliers arranged outputs such
contractors. agreement as running
s sheets, site
3.4 Discussing management
2.3 All aspects problems with plans, review
of the event or operational staff 3.3 of staff or
meeting set up and providing Providing a supplier
are checked advice on how to pre-event briefing
against the pre- solve them briefing to documents
arranged operational and
agreements. staff and reconfirmati
3.5 Developing suppliers on checklists.
plans for on-site
2.4 Venue management
space and set 3.4 5.3 Review of
up of Discussing portfolios of
equipment are 3.6 Preparing problems evidence and
checked to service with third party
allow for easy reconfirmation operational workplace
access, checklists staff and reports of
especially for providing on-the-job
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those with advice on performance

disabilities, how to by the
3.7 Providing
and to avoid solve them candidate.
instructions to
risk of injury to
operational team
guests,
members,
delegates and 3.5 5.4 Third Party
briefing and
colleagues. Developing Report
debriefing
plans for
suppliers and
on-site
staff
2.5 Any manageme
deficiencies nt
and
3.8 Checking
discrepancies
capacity of venue
are identified 3.6
outlets against
and prompt Preparing
numbers of
action is taken service
registrations
to rectify the reconfirma
situation. tion
checklists
3.9 Checking and
signing accounts
2.6 Additional
in accordance
on-site staff are 3.7
with supplier
briefed on the Providing
agreements
full details of instruction
the meeting or s to
event operational
3.10 Identifying
operation team
room set up
including members,
deficiencies and
communication briefing
discrepancies in
and control and
supply of
mechanisms. debriefing
equipment and
suppliers
taking prompt
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the situation
3.8
computerized venue
against
numbers of
registratio
ns 3.9
Checking
and signing
accounts in
accordance
with
supplier
agreement
s
3.10
Identifying
room set
up
deficiencie
s and
discrepanci
es in
supply of
equipment
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and taking
prompt
action to
rectify the
situation
3.11
Creating and
collating a
computerize
d running
sheet
LO3: Monitor meeting/event operation

CRITERIA NS IES NT
METHODS
3.1 Sessions 3.1 Negotiation 3.1 F2F Competency
and activities skills in specific Negotiation may be
Lecture
are monitored relation to time skills in assessed
throughout the constraints of specific through:
meeting or on-site activities relation to
Discussion
event through time
observation constraints 5.1 Direct
and 3.2 Checking all of on-site observation
Demonstration
appropriate aspects of the activities with Oral
reporting event or meeting Questioning
processes. set up against of actual
Practical
the pre-arranged 3.2 event
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agreements Checking Exercises managed by

all aspects candidate
3.2 Problems
of the event
are identified
3.3 Providing a or meeting
as they arise
pre-event set up 5.2 •
and prompt
briefing to against the Evaluation of
action is taken
operational staff pre- candidate’s
to resolve the
and suppliers arranged outputs such
situation.
agreement as running
s sheets, site
3.3 Additional
problems with plans, review
requirements
operational staff 3.3 of staff or
are identified
and providing Providing a supplier
and promptly
advice on how to pre-event briefing
organized.
solve them briefing to documents
operational and
staff and reconfirmati
3.4 Customer
is liaised with
plans for on-site
throughout the
management
meeting or
3.4 5.3 Review of
event to ensure
Discussing portfolios of
it is
3.6 Preparing problems evidence and
progressing to
service with third party
his/her
reconfirmation operational workplace
satisfaction
checklists staff and reports of
providing on-the-job
advice on performance
. 3.5 All
3.7 Providing how to by the
contractors are
instructions to solve them candidate.
liaised with on
operational team
an ongoing
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basis to ensure members,

effective briefing and
3.5 5.4 Third Party
delivery of debriefing
Developing Report
services. suppliers and
plans for
staff
on-site
manageme
nt
3.8 Checking
capacity of venue
outlets against
3.6
numbers of
Preparing
registrations
service
reconfirma
tion
3.9 Checking and
checklists
signing accounts
in accordance
with supplier
3.7
agreements
Providing
instruction
s to
3.10 Identifying
operational
room set up
team
deficiencies and
members,
discrepancies in
briefing
supply of
and
equipment and
debriefing
taking prompt
suppliers
action to rectify
and staff
the situation
3.8
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computerized venue
against
numbers of
registratio
ns 3.9
Checking
and signing
accounts in
accordance
with
supplier
agreement
s
3.10
Identifying
room set
up
deficiencie
s and
discrepanci
es in
supply of
equipment
and taking
prompt
action to
rectify the
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situation
3.11
Creating and
collating a
computerize
d running
sheet
LO4: Oversee meeting/event breakdown

CRITERIA NS IES NT
METHODS
4.1 Breakdown 3.1 Negotiation 3.1 F2F Competency
of the meeting skills in specific Negotiation may be
Lecture
or event is relation to time skills in assessed
checked to constraints of specific through:
ensure it is on-site activities relation to
Discussion
completed in time
accordance constraints 5.1 Direct
with 3.2 Checking all of on-site observation
Demonstration
agreements. aspects of the activities with Oral
event or meeting Questioning
set up against of actual
Practical
4.2 The the pre-arranged 3.2 event
Exercises
packing and agreements Checking managed by
removal of all all aspects candidate
materials and of the event
equipment are 3.3 Providing a or meeting
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coordinated in pre-event set up 5.2 •

accordance briefing to against the Evaluation of
with pre- operational staff pre- candidate’s
arranged and suppliers arranged outputs such
details. agreement as running
s sheets, site
4.3 Venue is problems with plans, review
checked to operational staff 3.3 of staff or
ensure items and providing Providing a supplier
and belongings advice on how to pre-event briefing
are not left solve them briefing to documents
behind. operational and
staff and reconfirmati
4.4 Debriefing plans for on-site
is conducted management
with 3.4 5.3 Review of
contractors Discussing portfolios of
and staff, if 3.6 Preparing problems evidence and
necessary, to service with third party
discuss any reconfirmation operational workplace
difficulties or checklists staff and reports of
suggestions for providing on-the-job
future advice on performance
improvements. 3.7 Providing how to by the
instructions to solve them candidate.
operational team
4.5 Accounts members,
are checked briefing and 3.5 5.4 Third Party
and signed in debriefing Developing Report
accordance suppliers and plans for
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with contractor staff on-site

agreements. manageme
nt
3.8 Checking
4.6 capacity of venue
Outstanding outlets against 3.6
items requiring numbers of Preparing
post-event registrations service
action are reconfirma
noted. tion
3.9 Checking and checklists
signing accounts
in accordance
with supplier 3.7
agreements Providing
instruction
s to
3.10 Identifying operational
room set up team
deficiencies and members,
discrepancies in briefing
supply of and
equipment and debriefing
taking prompt suppliers
the situation
3.8
computerized venue
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against
numbers of
registratio
ns 3.9
Checking
and signing
accounts in
accordance
with
supplier
agreement
s
3.10
Identifying
room set
up
deficiencie
s and
discrepanci
es in
supply of
equipment
and taking
prompt
action to
rectify the
situation
3.11
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Creating and
collating a
computerize
d running
sheet
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ON SITE : EVENTS MANAGEMENT SERVICES NC III

UNIT OF COMPETENCY : MANAGE CONTRACTORS FOR INDOOR
EVENTS
UNIT TITLE: MANAGING CONTRACTORS FOR INDOOR EVENTS
motivations required to manage the staging and operation of a major indoor event
comprising multiple components. It does not cover the high levels of technical
expertise required to actually provide these services, but focuses on the key
knowledge and skills required to oversee the process from an organizational and
contractor management perspective.
LO1: Identify event operational requirements
LO2: Source contractors
LO3: Monitor contractors

LO1: Identify event operational requirements
CRITERIA NS IES NT
METHODS
1.1 Event 3.1 Assessing The F2F Competency
staging competitive following may be
Lecture
requirements quotes from resources assessed
are analyzed staging suppliers MUST be through:
based on provided:
Discussion
detailed review
of all aspects of 3.2 Developing a 5.1
the proposed tender brief for 4.1 Evaluation of
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event with staging suppliers Standard Demonstration candidate’s

multiple office output to
components. electronic review
3.3 Appointing equipment Practical documentati
and managing Exercises on used to
1.2 An accurate multiple manage
summary of suppliers before, 4.2 Access contractors.
staging during and after to venues
requirements an event for staging
is developed of an 5.2 Oral
for each event indoor questioning
component in 3.4 Negotiating event to assess
consultation with suppliers knowledge of
with key on changing key staging
stakeholders. requirements 4.3 Access services and
to all relevant
equipment terminology.
1.3 Safety and 3.5 Calculating required
risk numbers of for the
management exhibition staging of 5.3 Review of
issues are panels required an event third-party
incorporated for a trade show workplace
4.4 Liaison
into all reports of on-
with and
planning the-job
involvement
documentation 3.7 Creating performance
and processes. different staging of multiple by the
scenarios contractors
candidate.
LO2: Source contractors

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CRITERIA NS IES NT
METHODS
2.1 3.1 Assessing The F2F Competency
Appropriate competitive following may be
Lecture
contractors are quotes from resources assessed
identified and staging suppliers MUST be through:
sourced to provided:
Discussion
provide
services for the3.2 Developing a 5.1
event. tender brief for 4.1 Evaluation of
Demonstration
staging suppliers Standard candidate’s
office output to
2.2 Accurate electronic review
Practical
briefings or 3.3 Appointing equipment documentati
Exercises
specifications and managing on used to
on precise multiple manage
staging suppliers before, 4.2 Access contractors.
requirements during and after to venues
are provided to an event for staging
contractors. of an 5.2 Oral
indoor questioning
3.4 Negotiating event to assess
2.3 Complete with suppliers knowledge of
and timely on changing key staging
quotations for requirements 4.3 Access services and
the provision to all relevant
of services are equipment terminology.
obtained. 3.5 Calculating required
numbers of for the
exhibition staging of 5.3 Review of
2.4 Quotations panels required an event third-party
are analyzed for a trade show workplace
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and 4.4 Liaison reports of on-

contractors are with and the-job
3.7 Creating
selected in involvement performance
different staging
consultation of multiple by the
scenarios
with key contractors candidate.
stakeholders.
2.5 Agreements
with
contractors are
confirmed in
writing to
include details
and costs of all
services.
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LO3: Monitor contractors

CRITERIA NS IES NT
METHODS
3.1 Progress, 3.1 Assessing The F2F Competency
including competitive following may be
Lecture
safety issues, is quotes from resources assessed
monitored at staging suppliers MUST be through:
regular provided:
Discussion
intervals
through 3.2 Developing a 5.1
ongoing liaison tender brief for 4.1 Evaluation of
Demonstration
with staging suppliers Standard candidate’s
contractors office output to
and other electronic review
Practical
stakeholders. 3.3 Appointing equipment documentati
Exercises
and managing on used to
multiple manage
3.2 Need for suppliers before, 4.2 Access contractors.
adjustments is during and after to venues
identified and an event for staging
appropriate of an 5.2 Oral
changes are indoor questioning
organized with 3.4 Negotiating event to assess
confirmation in with suppliers knowledge of
writing. on changing key staging
requirements 4.3 Access services and
to all relevant
3.3 equipment terminology.
Adjustments 3.5 Calculating required
are negotiated numbers of for the
exhibition staging of
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to maintain the panels required an event 5.3 Review of

integrity and for a trade show third-party
4.4 Liaison
quality of the workplace
with and
event. reports of on-
3.7 Creating involvement
the-job
different staging of multiple
performance
3.4 Work scenarios contractors
by the
completed is candidate.
evaluated
against event
requirements
and time
schedules and
appropriate
action is taken
to address
delays.
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ON SITE: EVENTS MANAGEMENT SERVICES NC III

UNIT OF COMPETENCY : DEVELOP AND UPDATE KNOWLEDGE ON
PROTOCOL
UNIT TITLE: DEVELOPING AND UPDATING KNOWLEDGE ON PROTOCOL
BEHAVIOR AND MOTIVATIONS REQUIRED TO DEVELOP AND APPLY
KNOWLEDGE OF PROTOCOL TO A RANGE OF TOURISM RELATED
ACTIVITIES. IT IS PARTICULARLY RELEVANT TO THOSE INVOLVED IN
THE MANAGEMENT AND OPERATION OF EVENTS, INCLUDING
FUNCTIONS.
LO1: SEEK INFORMATION ON APPROPRIATE PROTOCOL
LO2: INTEGRATE APPROPRIATE PROTOCOL PROCEDURES INTO WORK
ACTIVITIES
LO3: UPDATE KNOWLEDGE ON PROTOCOL

LO1: SEEK INFORMATION ON APPROPRIATE PROTOCOL
CRITERIA NS IES NT
METHODS
1.1 Sources of 3.1 Determining The F2F Competency
accurate the protocol following may be
Lecture
information on information resources assessed
protocol are required for a MUST be through:
identified. particular event provided:
Discussion
5.1 Oral
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1.2 Relevant 3.2 Advising Demonstration questions to

protocol colleagues about assess
information is protocol knowledge of
accessed in requirements for 4.1 Standard Practical protocol for
response to a given event office Exercises different
workplace electronic situations.
needs equipment
3.3 Integrating
protocol into 5.2 Review of
event portfolios of
organization evidence of
activities on-the-job
performance
by the
3.4 Liaising with candidate.
protocol officers
from a
government 5.3 Third
department party
workplace
reports of on-
3.2 Finding the-job
protocol performance
information in by the
relation to a candidate.
totally unknown
situation
3.3 Using the

internet to
source protocol
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information
LO2: INTEGRATE APPROPRIATE PROTOCOL PROCEDURES INTO WORK

ACTIVITIES
CRITERIA NS IES NT
METHODS
2.1 Areas of 3.1 Determining The F2F Competency
work activity the protocol following may be
Lecture
and/or information resources assessed
functions that required for a MUST be through:
require particular event provided:
Discussion
appropriate
use of protocol 5.1 Oral
are identified 3.2 Advising questions to
Demonstration
in a timely colleagues about assess
manner. protocol knowledge of
requirements for 4.1 Standard protocol for
Practical
a given event office different
Exercises
2.2 Correct use electronic situations.
of protocol is equipment
integrated into 3.3 Integrating
work activities. protocol into 5.2 Review of
event portfolios of
organization evidence of
2.3 activities on-the-job
Appropriate performance
protocol by the
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requirements 3.4 Liaising with candidate.

are determined protocol officers
by liaising with from a
colleagues and government 5.3 Third
other department party
stakeholders. workplace
reports of on-
3.2 Finding the-job
2.4 protocol performance
Appropriate information in by the
information on relation to a candidate.
protocol is totally unknown
provided to situation
relevant
colleagues and
stakeholders. 3.3 Using the
internet to
source protocol
information
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LO3: UPDATE KNOWLEDGE ON PROTOCOL

CRITERIA NS IES NT
METHODS
3.1 3.1 Determining The F2F Competency
Opportunities the protocol following may be
Lecture
to update information resources assessed
protocol required for a MUST be through:
knowledge are particular event provided:
Discussion
identified and
used. 5.1 Oral
3.2 Advising questions to
Demonstration
colleagues about assess
3.2 Updated protocol knowledge of
knowledge is requirements for 4.1 Standard protocol for
Practical
shared with a given event office different
Exercises
customers and electronic situations.
colleagues as equipment
appropriate 3.3 Integrating
and protocol into 5.2 Review of
incorporated event portfolios of
into day-to-day organization evidence of
working activities on-the-job
activities. performance
by the
3.4 Liaising with candidate.
protocol officers
from a
government 5.3 Third
department party
workplace
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reports of on-
the-job
3.2 Finding
performance
protocol
information in by the
relation to a candidate.
totally unknown
situation
3.3 Using the

internet to
source protocol
information
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ACKNOWLEDGMENTS
The Technical Education and Skills Development Authority (TESDA) wishes to extend
thanks and appreciation to the many representatives of business, industry, academe and
government agencies who donated their time and expertise to the development and
validation of these Training Regulations.
TOURISM INDUSTRY BOARD FOUNDATION, INC. (TIBFI) - EXECUTIVE
COMMITTEE
MR. DANIEL L. EDRALIN
Chairman
SEC. AUGUSTO BOBOY SYJUCO
Trustee
Director General, TESDA
MR. HUMPHREY O’LEARY
Deputy Chairman
ATTY. MA. VICTORIA V. JASMIN
Trustee
MR. PAUL LIM SO
Treasurer
DR. IGNACIO S. PABLO
Executive Director
DR. CORAZON R. RODRIGUEZ
Secretary
INDUSTRY WORKING GROUP (IWG)
MR. HUMPHREY O’LEARY
MS. ANABELLE MORENO
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Co-Chairs
Industry Working Committee
MR. BIENVENIDO CLARAVALL
Assessment and Certification
Sub-Committee
MS. SYLVIA SANGCO

Chair, Planning Sub-Committee
Advocacy Sub-Committee
MS. YAEL FERNANDEZ
MS. SUSAN EDILO
Standards Development Sub-Committee
VIC ALCUAZ
Placement Sub-Committee
MR. SANTOS BUENVENIDA
ENGR. EVELYN PANTIG
Professional and Programs Development Sub-Committee

IWG - EXPERTS
EVENTS MANAGEMENT
MR. BIENVENIDO CLARAVALL
University of the Philippines – Asian Institute of Tourism
MS. HAZEL ANCHETA-JOVER
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Wedding Talk
MS. ELOISA A. ROMERO
Philippine Convention and Visitors Corporation
MS. CLAIRE PESEBRE
CP Gold Events
MS. MA. TERESA SARABIA
La Fiesta Hotel
The TESDA Board Members and Secretariat The Management and Staff of the TESDA
Secretariat
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DOCUMENT CODE

COURSE DESIGN: EVENTS MANAGEMENT SERVICES

TRAINEE ENTRY REQUIREMENTS:

1. Participate in 1.1 Participating in 1.1.1 Obtain and convey 2 hours

1.1.3 Complete relevant work-

entrepreneurial entrepreneurial skills workplace best practices

2.5 Organize and administer stocks

1. Plan and develop 1:1 PLANNING 1.1 Interpret event brief

PROPOSAL OR 1.4 Submit or present the bid or

2. Develop an event 2:1 DEVELOPING 2.1 Identify overall event objectives

3. Develop event 3:1 DEVELOPING 3.1 Identify conference objectives

4. Select event venue 4:1 SELECTING 4.1 Analyze venue or site

ON-SITE EVENT MANAGEMENT SERVICES

2. Manage contractors 2:1 MANAGING 2.1 Identify event operational

3. Develop and update 3.1 DEVELOPING 3.1 Seek information on appropriate

1 unit Fax machine

5 sets First aid kit

SPACE SIZE IN METERS AREA IN SQ. TOTAL AREA IN

Lecture/Demo Room 8x5m 40 sq. m. 40 sq. m.

Learning Resource 3x5m 15 sq. m. 15 sq. m.

Total workshop area: 104 sq. m.

3.6 TRAINER’S QUALIFICATIONS FOR TOURISM SECTOR EVENTS

TRAINER’S QUALIFICATIONS (TQ III)

Unit of Competency: PARTICIPATE IN WORKPLACE COMMUNICATION

Module Title: PARTICIPATING IN WORKPLACE COMMUNICATION

Nominal Duration: 2 hours

Summary of Learning Outcomes:

Upon completion of this module, the students/trainees must be able to:

LO1. Obtain and convey workplace information

LO2. Perform duties following workplace instructions

LO3. Complete relevant work related documents

Details of Learning Outcomes:

LO1. OBTAIN AND CONVEY WORKPLACE INFORMATION

Assessment Criteria Contents Conditions Methodologies Assessment

 Use effective communic (optional) discussion unit must be

LO2. PERFORM DUTIES FOLLOWING WORKPLACE INSTRUCTIONS

LO3. COMPLETE RELEVANT WORK-RELATED DOCUMENTS

Assessment Contents Conditions Methodologie Assessment

Basic Competencies: EVENTS MANAGEMENT SERVICES NC III

Unit of Competency: WORK IN TEAM ENVIRONMENT

Module Title: WORKING IN A TEAM ENVIRONMENT

Nominal Duration: 2 hours

Summary of Learning Outcomes:

LO1. Describe team role and scope

LO2. Identify one’s role and responsibility within team

LO3. Work as a team member

Details of Learning Outcomes:

LO1. DESCRIBE TEAM ROLE AND SCOPE

Assessment Contents Conditions Methodologies Assessment

LO2 . IDENTIFY ONE’S ROLE AND RESPONSIBILITY WITHIN TEAM

Assessment Contents Conditions Methodologies Assessment

LO3. WORK AS A TEAM MEMBER

Assessment Contents Conditions Methodologies Assessment

communications and Process  Overhead

Basic Competencies: EVENTS MANAGEMENT SERVICES NC III

Unit of Competency: SOLVE AND ADDRESS GENERAL WORKPLACE

Modules Title: SOLVING AND ADDRESSING GENERAL

Nominal Duration: 2 hours

Summary of Learning Outcomes:

LO1. Identify routine problems

LO2. Look for solutions to routine problems

LO3. Recommend solutions to problems

LO1. IDENTIFY ROUTINE PROBLEMS