CBC MAT NC II Amended 21st

COMPETENCY-BASED CURRICULUM
SECTOR:
HUMAN HEALTH/ HEALTH CARE
QUALIFICATION:
MASSAGE THERAPY NC II
SAN PEDRO TECHNOLOGICAL INSTITUTE
Crismor Avenue, Elvinda Village, Brgy. Fatima, City of San Pedro, Laguna
(TESDA-SUPERVISED)
COURSE DESIGN
COURSE DESIGN
COURSE TITLE : MASSAGE THERAPY NC II
NOMINAL DURATION : 700 Hours
COURSE DESCRIPTION : The course is designed to enhance the knowledge,

skills and attitudes of massage therapists NC II in
accordance with industry standards. It covers the
basic, common and core competencies such as:
Develop Massage practice, Perform Client
Consultation, Perform Body Massage and Maintain
and Organize tools, equipment, supplies and work
area.
ENTRY REQUIREMENTS:
Trainees or students should possess the following requirements:
 16 years old and above

 must pass the trainability / aptitude test
 can communicate both in oral and written;
 physically, emotionally, and mentally fit
 can perform basic mathematical computation.
(Learning institutions/training centers may require additional entrance requirements

such as: High school diploma, record of related work experience and /or certificate of
trainability or aptitude in addition to the basic requirements mentioned above).
CBC Massage Therapy NC II (Amended) -1-

Units of Nominal
Module Title Learning Outcome
Competency Hours
BASIC
1. Participate in 1.1 Participating in 1.1.1 Obtain and convey 6
Workplace Workplace workplace information
Communication Communication 1.1.2 Perform duties
following workplace
instructions
1.1.3 Complete relevant
work related
documents
2. Work in a Team 2.1 Working in a 2.1.1 Describe team role and 3

Environment Team scope
Environment 2.1.2 Identify one’s role and
responsibility within a
team
2.1.3 Work as a team
member
3. Solve/Address 3.1 Solving/ 3.1.1 Identify routine 3

general Addressing problems
workplace general 3.1.2 Look for solutions to
problems workplace routine problems
problems 3.1.3 Recommend solutions
to problems
4. Develop career 4.1 Developing 4.1.1 Manage one’s emotion 3

and life career and life 4.1.2 Develop reflective
decisions decisions practice
4.1.3 Boost self-confidence
and develop self-
regulation
5. Contribute to 5.1 Contributing to 5.1.1 Identify opportunities to 3

workplace workplace do things better
innovation innovation 5.1.2 Discuss and develop
ideas with others
5.1.3 Integrate ideas for
change in the
workplace
6. Present relevant 6.1 Presenting 6.1.1 Gather data/ information 8

information relevant 6.1.2 Assess gathered data/
information information
6.1.3 Record and present
information

Units of Nominal
Competency Hours
7. Practice 7.1 Practicing 7.1.1 Identify OSH 4
Occupational Occupational compliance
Health and Health and requirements
Safety Safety 7.1.2 Prepare OSH
Procedures Procedures requirements for
compliance
7.1.3 Perform tasks in
accordance with
relevant OSH policies
and procedures
8. Exercise 8.1 Exercising 8.1.1 Identify the efficiency 3

efficient and efficient and and effectiveness of
effective effective resource utilization
sustainable sustainable 8.1.2 Determine causes of
practices in the practices in the inefficiency and/or
workplace workplace ineffectiveness of
resource utilization
8.1.3 Convey inefficient and
ineffective
environmental practices
9. Practice 9.1 Practicing 9.1.1 Apply entrepreneurial 4

entrepreneurial entrepreneurial workplace best
skills in the skills in the practices
workplace workplace 9.1.2 Communicate
entrepreneurial
workplace best
practices
9.1.3 Implement cost-effective
operations
COMMON
1. Maintain an 1.1 Maintaining an 1.1.1 Establishing 11

effective effective professional image
relationship with relationship with 1.1.2 Building credibility
clients clients among clients
1.1.3 Satisfying clients
requirements
2. Implement and 2.1 Implementing 2.1.1 Managing treatment 12

monitor infection and monitoring 2.1.2 Applying Massage
control policies infection control techniques
and procedures policies and 2.1.3 Advising and resourcing
procedures the client
2.1.4 Reviewing treatment

Units of Nominal
Competency Hours
3. Respond 3.1 Responding 3.1.1 Planning responses 11

effectively to effectively to 3.1.2 Applying appropriate
difficult/ difficult/ responses
challenging challenging
behavior behavior
4. Apply basic first 4.1 Applying basic 4.1.1 Assessing the situation 11
aid first aid 4.1.2 Applying basic first aid
techniques
4.1.3 Communicating details
of the incident/event
5. Maintain high 5.1 Maintaining high 5.1.1 Communicating 11

standard of standard of appropriately with
patient services patient services client/patients
5.1.2 Establishing and
maintaining good
interpersonal
relationship with
clients/patients
5.1.3 Acting in a respectful
manner at all times
5.1.4 Evaluating own work to
maintain high standard
of client/patient services
CORE
1. Develop 1.1 Developing 1.1.1 Establishing principles 200

Massage Massage of massage practice
Practice Practice 1.1.2 Determining the laws,
policies, guidelines &
procedures of massage
practice.
1.1.3 Designing and
recommending
massage program
2. Perform Client 2.1 Performing 2.1.1 Obtaining client 103

consultation Client information
consultation 2.1.2 Performing client
assessment
2.1.3 Conducting client
analysis
2.1.4 Discussing assessment
results with client

Units of Nominal
Competency Hours
3. Perform Body 3.1 Performing 3.1.1 Performing pre- 219

Massage Body Massage massage phase.
3.1.2 Performing massage
proper.
3.1.3 Performing post–
massage phase.
3.1.4 Acquiring knowledge
on products and
services
3.1.5 Recommending
products and services
to clients
3.1.6 Building a return client
base
4. Maintain And 4.1 Maintaining 4.1.1 Applying safety and 102

Organize Tools, And Organizing sanitation practices.
Equipment, Tools, 4.1.2 Cleaning and
Supplies And Equipment, organizing work area
Workplace Area Supplies And 4.1.3 Maintaining tools and
Workplace equipment.
Area

RESOURCES:
TOOLS EQUIPMENT MATERIALS

QTY DESCRIPTION QTY DESCRIPTION QTY DESCRIPTION
5 pcs Aneroid 5 pcs. Massage Table (L- 5 pcs. Fitted sheets (white)
Sphygmomanometer 1.83 cm, W- 0.75
cm, H- 0.60 cm)
5 pcs Stethoscope 1 pc. Massage chair 30 pcs. Large bath towels
(white)
5 pcs Digital Thermometer 1 pc. LCD projector 30 pcs. Face towels (white)
1 pc. *Anatomical dummy 1 pc. Whiteboard/ 30 pcs. Foot towel (white)
Blackboard
1 pc. *Talking 1 unit Music/DVD player 30 pcs. Hand towels (white)
sphygmomanometer and portable PA
system
2 pcs. *Talking thermometer 5 pcs. cylindrical bolster
pillow with case
(white)
1 *Braille labeling 1 unit *Computer with 5 pcs Pillow
ream paper screen reader
Internet connection 5 pcs. Pillow case
1 pc. Printer 5 pcs. Bathrobe
1 pc. Reception counter/ 15 pcs. Cotton, 12 grams
office table
1 pc. Lecture table 3 pcs. Whiteboard marker
and eraser
15 pcs. Student chairs 15 pcs. Scrub suits
1 pc. Cabinet / Display 1 Lotion, 150 ml.
rack bottle
1 unit Locker 30 Alcohol, 70% 150
bottles ml.
1 unit Book shelf 15 pcs. Face masks
15 Non- Mineral
bottles Massage Oil, 120
ml. portion plastic
bottle)
1unit Drinking water
supply
15 pcs. Hair cap

COURSE DELIVERY:
 Modular-Self pace learning
 Lecture-discussion
 Demonstration/Return demonstration
 On the job training
TRAINER QUALIFICATIONS FOR HUMAN HEALTH/HEALTH CARE SECTOR
Trainers who will deliver the training on Massage Therapy NC II should

possess the following Qualifications:
 Must be a holder of National TVET Trainers Certificate Level I (NTTC) in

Massage Therapy NC II; those who will be delivering programs for the
visually impaired must have appropriate training methodology for such kind of
client
 Must have at least three (3) years work experience in the health service
industry

BASIC
COMPETENCIES
BASIC COMPETENCY : PARTICIPATE IN WORKPLACE COMMUNICATION
CODE : 400311210
MODULE TITLE : PARTICIPATING IN WORKPLACE

COMMUNICATION
MODULE DESCRIPTOR : This module covers the knowledge, skills and

attitudes required to gather, interpret and convey
information in response to workplace requirements.
NOMINAL DURATION : 6 HOURS
SUMMARY OF LEARNING OUTCOMES:
Upon completion of this module, the students/ trainees must be able to:
LO 1. Obtain and convey workplace information

LO 2. Perform duties following workplace instructions.
LO 3. Complete relevant work-related documents.

DETAILS OF LEARNING OUTCOMES:
LO 1. OBTAIN AND CONVEY WORKPLACE INFORMATION
Assessment Contents Conditions Methodologies Assessment

Criteria Methods
1. Specific  Effective The students/  Independent  Oral
relevant communication trainees Reading Questioning
information  Non-Verbal MUST be (CBLM) online
is accessed Communication provided with Distance  Written
from  Basic Letter the following:  Discussion Exam
appropriate Writing  Facilities Forum ( online) online
sources.  Organizational and  Practical  Work
2. Effective Communication equipment Exercises/ sample
questioning relevant to Assignment (Videos)
and active the activity  Lecture
listening  Time to (online)
and accomplish
speaking the activity
are used to
gather and
convey Distance
information. Learning
3. Appropriate Delivery
medium is requirements:
used to  Laptop/
transfer Desktop
information with Internet
and ideas. Connection
4. Appropriate
non-verbal
communica
tion is used.
5. Appropriate
lines of
communica
tion with
superiors
and
colleagues
are
identified
and
followed.
6. Defined
workplace
procedures
for the
location
and storage
CBC Massage Therapy NC II (Amended) - 10 -

of
information
are used.
7. Personal
interaction
is carried
out clearly
and
concisely.

LO 2. PERFORM DUTIES FOLLOWING WORKPLACE INSTRUCTIONS

Criteria Methods
1. Written  Parts of The students/  Independent  Interview
notices and Speech trainees Reading  Oral
instructions  Sentence MUST be (CBLM) Questioning
are read construction provided with  Discussion  Written
and  Technical the following: Forum Exam
interpreted writing  Facilities  Practical  Work
in  Recording and Exercises/ Sample
accordance information equipment Assignment submission
with relevant to  Lecture/
organizatio the activity Video
nal  Time to Conference
guidelines accomplish
2. Routine the activity
written
instruction
are
followed Distance
based on Learning
established Delivery
procedures requirements:
3. Feedback  Laptop/
is given to Desktop
workplace with Internet
supervisor Connection
based
instructions
/
information
received
4. Workplace
interactions
are
conducted
in a
courteous
manner
5. Where
necessary,
clarification
s about
routine
workplace
procedures
and
matters
concerning

conditions
of
employmen
t are
sought and
asked from
appropriate
sources
6. Meetings
outcomes
are
interpreted
and
implemente
d

LO 3. COMPLETE RELEVANT WORK RELATED DOCUMENTS

Criteria Methods
1. Ranges of  Basic The students/  Independent  Interview
forms mathematics trainees Reading  Oral
relating to  Technical MUST be (CBLM) Questioning
conditions of writing provided with  Discussion  Written
employment  Types of forms the following: Forum Exam
are  Facilities  Practical  Work
completed and Exercises/ Sample
accurately equipment Assignment submission
and legibly. relevant to  Lecture/
2. Workplace the activity Video
data is  Time to Conference
recorded on accomplish
standard the activity
workplace
forms and
documents. Distance
3. Errors in Learning
recording Delivery
information requirements:
on forms.  Laptop/
Documents Desktop
are identified with Internet
and rectified. Connection
4. Reporting
requirements
to superior
are
completed
according to
organization
al guidelines.

BASIC COMPETENCY : WORK IN A TEAM ENVIRONMENT
CODE : 400311211
MODULE TITLE : WORKING IN A TEAM ENVIRONMENT
MODULE DESCRIPTOR : This module covers the knowledge, skills, and

attitudes identify one’s roles and responsibilities as a
member of a team.
QUALIFICATION LEVEL : NC II
Upon completion of this module the students/ trainees must be able to:
LO 1. Describe team role and scope.

LO 2. Identify one’s role and responsibility within a team.
LO 3. Work as a team member.

DETAILS OF LEARNING OUTCOMES
LO 1. DESCRIBE AND IDENTIFY TEAM ROLE AND SCOPE

Criteria Methods
1. The role  Team role. The students/  Independent  Interview
and objective  Relationship trainees Reading (CBLM)  Written/Oral
of the team is and MUST be  Discussion Questioning
identified from responsibiliti provided with Forum  Written
available es the following:  Practical Exam
sources of  Facilities Exercises/  Work
information. and Assignment Sample
2. Team equipment  Lecture/ Video submission
parameters, relevant to Conference
relationships the activity
and  Time to
responsibilitie accomplish
s are the activity
identified from
team
discussions Distance
and Learning
appropriate Delivery
external requirements:
sources.  Laptop/
Desktop
with Internet
Connection
LO 2. IDENTIFY ONE’S ROLE AND RESPONSIBILITY WITHIN TEAM

Criteria Methods
1. Individual  Role and The students/  Independent  Interview
roles and responsibiliti trainees Reading (CBLM)  Written/Oral
responsibilities es with team MUST be  Discussion Questioning
within the environment. provided with Forum  Written
team  Team the following:  Practical Exam
environment structure and  Facilities Exercises/  Third Party
are identified. parameters and Assignment Report
2. Roles and  Team equipment  Lecture  Portfolio
objectives of development relevant to submission
the team are  Sources of the activity  Work
identified from information  Time to Sample
available accomplish
sources of the activity
information.

3. Team
parameters, Distance
reporting Learning
relationships Delivery
and requirements:
responsibilities  Laptop/
are identified Desktop
based on team with Internet
discussions. Connection
LO 3. WORK AS A TEAM MEMBER

Criteria Methods
1. Effective and  Communicati The students/  Independent  Interview
appropriate on process trainees Reading  Written/Oral
forms of  Workplace MUST be (CBLM) Questioning
communicatio Communicati provided with  Discussion  Written
ns are used on Protocol the following: Forum Exam
and  Team  Facilities  Practical  Work
interactions planning and and Exercises/ Sample
undertaken decision equipment Assignment submission
with team making relevant to  Lecture/ Video
members who  Team the activity Conference
contribute to thinking  Time to
known team  Team roles accomplish
activities and  Process of the activity
objectives. team
2. Effective and development
appropriate  Workplace Distance
contributions context Learning
are made to Delivery
complement requirements:
team activities  Laptop/
and objectives, Desktop
based on with Internet
workplace Connection
context
3. Protocols in
reporting are
observed
based on
standard
company
practices.
4. Contribute to
the
development

of team work
plans based
on an
understanding
of team’s role
and objectives

BASIC COMPETENCY : SOLVE/ADDRESS GENERAL WORKPLACE
PROBLEMS
CODE : 400311212
MODULE TITLE : SOLVING/ADDRESSING GENERAL WORKPLACE

PROBLEMS
MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required to apply problem-solving techniques to
determine the origin of problems and plan for their
resolution. It also includes addressing procedural
problems through documentation, and referral.
Upon completion of this module, the trainee/student must be able to:
LO 1. Identify routine problems.

LO 2. Look for solutions to routine problems.
LO 3. Recommend solutions to problems.

LO 1. IDENTIFY ROUTINE PROBLEMS.

Criteria Methods
1. Routine  Current The students/  Independent  Interview
problems or industry trainees MUST Reading (CBLM)  Written/Oral
procedural hardware be provided  Discussion Questioning
problem areas and software with the Forum  Written
are identified. products and following:  Practical Exam
2. Problems to services  Facilities and Exercises/  Work
be  Industry equipment Assignment Sample
investigated maintenance relevant to  Lecture/ Video submission
are defined , service and the activity Conference
and helpdesk  Time to
determined practices, accomplish
3. Current processes the activity
conditions of and
the problem procedures
are identified  Industry
and standard Distance
documented diagnostic Learning
tools Delivery
 Malfunctions requirements:
and Laptop/
resolutions Desktop with
Internet
Connection
LO 2. LOOK FOR SOLUTIONS TO ROUTINE PROBLEMS

Criteria Methods
1. Potential  Current The students/  Independent  Interview
solutions to industry trainees MUST Reading (CBLM)  Written/Oral
problem are hardware be provided  Discussion Questioning
identified and software with the Forum  Written
2. Recommend products and following:  Practical Exam
ations about services  Facilities and Exercises/  Work
possible  Industry equipment Assignment Sample
solutions are service and relevant to  Lecture/ Video submission
developed, helpdesk the activity Conference
documented, practices,  Time to
ranked and processes accomplish
presented to and the activity
appropriate procedures
person for

decision  Operating
systems Distance
 Industry Learning
standard Delivery
diagnostic requirements:
tools Laptop/
 Malfunctions Desktop with
and Internet
resolutions. Connection
 Root cause
analysis
LO 3. RECOMMEND SOLUTIONS TO PROBLEMS

Criteria Methods
1. Implementati  Standard The students/  Independent  Interview
on of solutions procedures trainees MUST Reading  Written/Oral
are planned  Documentatio be provided (CBLM) Questioning
2. Evaluation of n produce with the  Discussion  Written
implemented following: Forum Exam
solutions are  Facilities and  Practical  Work
planned equipment Exercises/ Sample
3. Recommend relevant to Assignment submission
ed solutions the activity  Lecture/
are  Time to Video
documented accomplish Conference
and submit to the activity
appropriate
person for
confirmation Distance
Learning
Delivery
requirements:
Laptop/
Desktop with
Internet
Connection

BASIC COMPETENCY : DEVELOP CAREER AND LIFE DECISIONS
CODE : 400311213
MODULE TITLE : DEVELOPING CAREER AND LIFE DECISIONS
MODULE DESCRIPTOR : This unit covers the knowledge, skills, and attitudes in
managing one’s emotions, developing reflective
practice, and boosting self-confidence and developing
self-regulation.
LO 1. Manage one’s emotion

LO 2. Develop reflective practice
LO 3. Boost self-confidence and develop self-regulation

LO 1. MANAGE ONE’S EMOTION

Criteria Methods
1. Self-  Self- The students/  Independent  Interview
management management trainees MUST Reading (CBLM)  Written/Oral
strategies are strategies be provided  Discussion Questioning
identified that assist in with the Forum  Written
2. Skills to work regulating following:  Practical Exam
independently behavior and  Facilities and Exercises/  Work
and to show achieving equipment Assignment Sample
initiative, to be personal and relevant to  Lecture/ Video submission
conscientious, learning the activity Conference
and goals (e.g.  Time to
persevering in Nine self- accomplish
the face of management the activity
setbacks and strategies
frustrations are according to
developed Robert
3. Techniques Kelley) Distance
for effectively  Enablers Learning
handling and barriers Delivery
negative in achieving requirements:
emotions and personal and Laptop/
unpleasant career goals Desktop with
situation in the  Techniques Internet
workplace are in handling Connection
examined. negative
emotions
and
unpleasant
situation in
the
workplace
such as
frustration,
anger, worry,
anxiety, etc.
LO 2. DEVELOP REFLECTIVE PRACTICE

Criteria Methods
1. Personal  Basic SWOT The students/  Independent  Interview
strengths and analysis trainees MUST Reading (CBLM)  Written/Oral
achievements,  Strategies to be provided  Discussion Questioning

based on self- improve with the Forum  Written
assessment one’s following:  Practical Exam
strategies and attitude in  Facilities and Exercises/  Work
teacher the equipment Assignment Sample
feedback are workplace relevant to  Lecture/ Video submission
contemplated  Gibbs’ the activity Conference
2. Progress Reflective  Time to
when seeking Cycle/Model accomplish
and (Description, the activity
responding to Feelings,
feedback from Evaluation,
teachers to Analysis,
assist them in Conclusion, Distance
consolidating and Action Learning
strengths, plan) Delivery
addressing requirements:
weaknesses Laptop/
and fulfilling Desktop with
their potential Internet
are monitored Connection
3. Outcomes of
personal and
academic
challenges by
reflecting on
previous
problem
solving and
decision
making
strategies and
feedback from
peers and
teachers are
predicted
LO 3. BOOST SELF-CONFIDENCE AND DEVELOP SELF-REGULATION

Criteria Methods
1. Efforts for  Four The students/  Independent  Interview
continuous components trainees MUST Reading  Written/Oral
self- of self- be provided (CBLM) Questioning
improvement regulation with the  Discussion  Written
are based on following: Forum Exam
demonstrated Self-  Facilities and  Practical  Work
2. Counter- Regulation equipment Exercises/ Sample
productive Theory (SRT) relevant to Assignment submission
tendencies at  Personality the activity  Lecture/

work are development  Time to Video
eliminated concepts accomplish Conference
3. Positive  Self-help the activity
outlook in life concepts (e.
are g., 7 Habits
maintained. by Stephen Distance
Covey, Learning
transactional Delivery
analysis, requirements:
psycho- Laptop/
spiritual Desktop with
concepts) Internet
Connection

BASIC COMPETENCY : CONTRIBUTE TO WORKPLACE INNOVATION
CODE : 400311214
MODULE TITLE : CONTRIBUTING TO WORKPLACE INNOVATION
required to make a pro-active and positive contribution
to workplace innovation.
LO 1. Identify opportunities to do things better

LO 2. Discuss and develop ideas with others
LO 3. Integrate ideas for change in the workplace.

LO 1. IDENTIFY OPPORTUNITIES TO DO THINGS BETTER

Criteria Methods
1. Opportunities  Roles of The students/  Independent  Interview
for individuals in trainees MUST Reading (CBLM)  Written/Oral
improvement suggesting be provided  Discussion Questioning
are identified and making with the Forum  Written
proactively in improvement following:  Practical Exam
own area of s.  Facilities and Exercises/  Work
work.  Positive equipment Assignment Sample
2. Information impacts and relevant to  Lecture/ Video submission
are gathered challenges in the activity Conference
and reviewed innovation.  Time to
which may be  Types of accomplish
relevant to changes and the activity
ideas and responsibility
which might .
assist in  Seven habits
gaining of highly Distance
support for effective Learning
idea. people. Delivery
requirements:
Laptop/
Desktop with
Internet
Connection
LO 2. DISCUSS AND DEVELOP IDEAS WITH OTHERS

Criteria Methods
1. People who  Roles of The students/  Independent  Interview
could provide individuals in trainees MUST Reading (CBLM)  Written/Oral
input to ideas suggesting be provided  Discussion Questioning
for and making with the Forum  Written
improvements improvement following:  Practical Exam
are identified. s.  Facilities and Exercises/  Work
2. Ways of  Positive equipment Assignment Sample
approaching impacts and relevant to  Lecture/ Video submission
people to challenges in the activity Conference
begin sharing innovation.  Time to
ideas are  Types of accomplish
selected. changes and the activity
3. Meeting is responsibility
set with .
relevant  Seven habits

people. of highly Distance
4. Ideas for effective Learning
follow up are people. Delivery
review and requirements:
selected Laptop/
based on Desktop with
feedback. Internet
5. Critical Connection
inquiry method
is used to
discuss and
develop ideas
with others.
LO 3. INTEGRATE IDEAS FOR CHANGE IN THE WORKPLACE

Criteria Methods
1. Critical  Roles of The students/  Independent  Interview
inquiry method individuals in trainees MUST Reading  Written/Oral
is used to suggesting be provided (CBLM) Questioning
integrate and making with the  Discussion  Written
different ideas improvements following: Forum Exam
for change of .  Facilities and  Practical  Work
key people.  Positive equipment Exercises/ Sample
2. Summarizing impacts and relevant to Assignment submission
, analyzing challenges in the activity  Lecture/
and innovation.  Time to Video
generalizing  Types of accomplish Conference
skills are used changes and the activity
to extract responsibility.
salient points  Seven habits
in the pool of of highly Distance
ideas. effective Learning
3. Reporting people. Delivery
skills are  Basic requirements:
likewise used research Laptop/
to skills. Desktop with
communicate Internet
results. Connection
4. Current
Issues and
concerns on
the systems,
processes and
procedures, as
well as the
need for
simple

innovative
practices are
identified.

BASIC COMPETENCY : PRESENT RELEVANT INFORMATION
CODE : 400311215
MODULE TITLE : PRESENTING RELEVANT INFORMATION
MODULE DESCRIPTOR : This unit of covers the knowledge, skills and attitudes
required to present data/information appropriately.
LO 1. Gather data/ information

LO 2. Assess gathered data/ information
LO 3. Record and present information

LO 1. GATHER DATA/ INFORMATION

Criteria Methods
1. Evidence,  Organization The students/  Independent  Interview
facts and al protocols trainees MUST Reading  Written/Oral
information  Confidentialit be provided (CBLM) Questioning
are collected y with the  Discussion  Written
2. Evaluation,  Accuracy following: Forum Exam
terms of  Business  Facilities and  Practical  Work
reference and mathematics equipment Exercises/ Sample
conditions are and statistics relevant to Assignment submission
reviewed to  Data analysis the activity  Lecture/ Video
determine techniques/pr  Time to Conference
whether ocedures accomplish
data/informati  Reporting the activity
on falls within requirements
project scope to a range of
audiences
 Legislation, Distance
policy and Learning
procedures Delivery
relating to the requirements:
conduct of Laptop/
evaluations Desktop with
 Organization Internet
al values, Connection
ethics and
codes of
conduct
LO 2. ASSESS GATHERED DATA/ INFORMATION

Criteria Methods
1. Validity of  Business The students/  Independent  Interview
data/ mathematics trainees MUST Reading (CBLM)  Written/Oral
information is and statistics be provided  Discussion Questioning
assessed  Data analysis with the Forum  Written
2. Analysis techniques/ following:  Practical Exam
techniques procedures  Facilities and Exercises/  Work
are applied to  Reporting equipment Assignment Sample
assess data/ requirements relevant to  Lecture/ Video submission
information to a range of the activity Conference
3. Trends and audiences  Time to
anomalies are  Legislation, accomplish
identified

4. Data policy and the activity
analysis procedures
techniques relating to the
and conduct of
procedures evaluations Distance
are  Organizationa Learning
documented l values, Delivery
5. Recommen ethics and requirements:
dation s are codes of Laptop/
made on conduct Desktop with
areas of Internet
possible Connection
improvement.
LO 3. RECORD AND PRESENT INFORMATION

Criteria Methods
1. Studied  Data analysis The students/  Independent  Interview
data/ techniques/ trainees MUST Reading  Written/Oral
information procedures be provided (CBLM) Questioning
are recorded.  Reporting with the  Discussion  Written
2. Recommen requirements following: Forum Exam
dations are to a range of  Facilities and  Practical  Work
analyzed for audiences equipment Exercises/ Sample
action to  Legislation, relevant to Assignment submission
ensure they policy and the activity  Lecture/ Video
are procedures  Time to Conference
compatible relating to the accomplish
with the conduct of the activity
project’s evaluations
scope and  Organizationa
terms of l values, Distance
reference. ethics and Learning
3. Interim and codes of Delivery
final reports conduct requirements:
are analyzed Laptop/
and outcomes Desktop with
are compared Internet
to the criteria Connection
established at
the outset.
4. Findings are
presented to
stakeholders.

BASIC COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND
SAFETY PROCEDURES
CODE : 400311216
MODULE TITLE : PRACTICING OCCUPATIONAL HEALTH AND

SAFETY PROCEDURES
required to identify OSH compliance requirements,
prepare OSH requirements for compliance, perform
tasks in accordance with relevant OSH policies and
procedures
PREREQUISITE : none
LO 1. Identify OSH compliance requirements

LO 2. Prepare OSH requirements for compliance
LO 3. Perform tasks in accordance with relevant OSH policies and procedures

LO 1. IDENTIFY OSH COMPLIANCE REQUIREMENTS

Criteria Methods
1. Relevant  OSH The students/  Independent  Interview
OSH preventive trainees MUST Reading (CBLM)  Written/Oral
requirements, and control be provided  Discussion Questioning
regulations, requirements with the Forum  Written
policies and  Hierarchy of following:  Practical Exam
procedures are Controls  Facilities and Exercises/  Work
identified in  Hazard equipment Assignment Sample
accordance Prevention relevant to  Lecture/ Video submission
with workplace and Control the activity Conference
policies and  General OSH  Time to
procedures principles accomplish
2. OSH activity  Work the activity
nonconformitie standards
s are conveyed and
to appropriate procedures Distance
personnel  Safe handling Learning
3. OSH procedures of Delivery
preventive and tools, requirements:
control equipment Laptop/
requirements and materials Desktop with
are identified in  Standard Internet
accordance emergency Connection
with OSH work plan and
policies and procedures in
procedures the
workplace.
LO 2. PREPARE OSH REQUIREMENTS FOR COMPLIANCE

Criteria Methods
1. OSH work  Resources The students/  Independent  Interview
activity necessary to trainees MUST Reading (CBLM)  Written/Oral
material, tools execute be provided  Discussion Questioning
and equipment hierarchy of with the Forum  Written
requirements controls following:  Practical Exam
are identified  General  Facilities and Exercises/  Work
in accordance OSH equipment Assignment Sample
with workplace principles relevant to  Lecture/ Video submission
policies and  Work the activity Conference
procedures standards  Time to
2. Required and accomplish

OSH procedures the activity
materials,  Safe
tools and handling
equipment are procedures Distance
acquired in of tools, Learning
accordance equipment Delivery
with workplace and requirements:
policies and materials Laptop/
procedures  Different Desktop with
3. Required OSH control Internet
OSH measures Connection
materials,
tools and
equipment are
arranged/
placed in
accordance
with OSH work
standards
LO 3. PERFORM TASKS IN ACCORDANCE WITH RELEVANT OSH POLICIES

AND PROCEDURES

Criteria Methods
1. Relevant  OSH work The students/  Independent  Interview
OSH work standards trainees Reading (CBLM)  Written/Oral
procedures  Industry MUST be  Discussion Questioning
are identified related work provided with Forum  Written
in accordance activities the following:  Practical Exam
with workplace  General OSH  Facilities and Exercises/  Work
policies and principles equipment Assignment Sample
procedures  OSH relevant to  Lecture/ Video submission
2. Work Violations the activity Conference
Activities are Non-  Time to
executed in compliance accomplish
accordance work activities the activity
with OSH work
standards
3. Non- Distance
compliance Learning
work activities Delivery
are reported to requirements:
appropriate Laptop/
personnel Desktop with
Internet
Connection

BASIC COMPETENCY : EXERCISE EFFICIENT AND EFFECTIVE
SUSTAINABLE PRACTICES IN THE WORKPLACE
CODE : 400311217
MODULE TITLE : EXERCISING EFFICIENT AND EFFECTIVE

SUSTAINABLE PRACTICES IN THE WORKPLACE
MODULE DESCRIPTOR : This unit covers knowledge, skills and attitude to

identify the efficiency and effectiveness of resource
utilization, determine causes of inefficiency and/or
ineffectiveness of resource utilization and Convey
inefficient and ineffective environmental practices
LO 1. Identify the efficiency and effectiveness of resource utilization

LO 2. Determine causes of inefficiency and/or ineffectiveness of resource utilization
LO 3. Convey inefficient and ineffective environmental practices

LO 1. IDENTIFY THE EFFICIENCY AND EFFECTIVENESS OF RESOURCE

UTILIZATION

Criteria Methods
1. Required  Importance of The students/  Independent  Interview
resource Environment trainees MUST Reading (CBLM)  Written/Oral
utilization in al Literacy be provided  Discussion Questioning
the workplace  Environment with the Forum  Written
is measured al Work following:  Practical Exam
using Procedures  Facilities and Exercises/  Work
appropriate  Waste equipment Assignment Sample
techniques Minimization relevant to  Lecture/ Video submission
2. Data are  Efficient the activity Conference
recorded in Energy  Time to
accordance Consumption accomplish
with workplace s. the activity
protocol
3. Recorded
data are Distance
compared to Learning
determine the Delivery
efficiency and requirements:
effectiveness Laptop/
of resource Desktop with
utilization Internet
according to Connection
established
environmental
work
procedures
LO 2. DETERMINE CAUSES OF INEFFICIENCY AND/OR INEFFECTIVENESS OF

RESOURCE UTILIZATION

Criteria Methods
1. Potential  Causes of The students/  Independent  Interview
causes of environmenta trainees Reading (CBLM)  Written/Oral
inefficiency l inefficiencies MUST be  Discussion Questioning
and/or and provided with Forum  Written
ineffectiveness ineffectivenes the following:  Practical Exam
are listed s  Facilities and Exercises/  Work
2. Causes of equipment Assignment Sample
inefficiency relevant to  Lecture/ Video submission
and/or the activity Conference
ineffectiveness  Time to
are identified accomplish

through the activity
deductive
reasoning
3. Identified Distance
causes of Learning
inefficiency Delivery
and/or requirements:
ineffectiveness Laptop/
are validated Desktop with
thru Internet
established Connection
environmental
procedures
LO 3. CONVEY INEFFICIENT AND INEFFECTIVE ENVIRONMENTAL

PRACTICES

Criteria Methods
1. Efficiency  Appropriate The students/  Independent  Interview
and Personnel to trainees Reading (CBLM)  Written/Oral
effectiveness address the MUST be  Discussion Questioning
of resource environmenta provided with Forum  Written
utilization are l hazards the following:  Practical Exam
reported to  Environmenta  Facilities and Exercises/  Work
appropriate l corrective equipment Assignment Sample
personnel actions relevant to  Lecture/ Video submission
2. Concerns the activity Conference
related  Time to
resource accomplish
utilization are the activity
discussed with
appropriate
personnel Distance
3. Feedback on Learning
information/ Delivery
concerns requirements:
raised are Laptop/
clarified with Desktop with
appropriate Internet
personnel Connection

BASIC COMPETENCY : PRACTICE ENTREPRENEURIAL SKILLS IN THE
WORKPLACE
CODE : 400311218
MODULE TITLE : PRACTICE ENTREPRENEURIAL SKILLS IN THE

WORKPLACE
MODULE DESCRIPTOR : This unit covers the outcomes required to apply

entrepreneurial workplace best practices and
implement cost-effective operations
LO 1. Apply entrepreneurial workplace best practices

LO 2. Communicate entrepreneurial workplace best practices
LO 3. Implement cost-effective operations

LO 1. APPLY ENTREPRENEURIAL WORKPLACE BEST PRACTICES

Criteria Methods
1. Good  Workplace The students/  Independent  Interview
practices best trainees MUST Reading (CBLM)  Written/Oral
relating to practices, be provided  Discussion Questioning
workplace policies and with the Forum  Written
operations are criteria following:  Practical Exam
observed and  Resource  Facilities and Exercises/  Work
selected utilization equipment Assignment Sample
following  Ways in relevant to  Lecture/ Video submission
workplace fostering the activity Conference
policy. entrepreneuri  Time to
2. Quality al attitudes: accomplish
procedures - Patience the activity
and practices - Honesty
are complied - Quality
with according consciousne Distance
to workplace ss Learning
requirements. - Safety Delivery
3. Cost- consciousne requirements:
conscious ss Laptop/
habits in - Resourcefuln Desktop with
resource ess Internet
utilization are Connection
applied based
on industry
standards.
LO 2. COMMUNICATE ENTREPRENEURIAL WORKPLACE BEST PRACTICES
Criteria Methods
1. Observed  Workplace The students/  Independent  Interview
good practices best trainees MUST Reading (CBLM)  Written/Oral
relating to practices, be provided  Discussion Questioning
workplace policies and with the Forum  Written
operations are criteria following:  Practical Exam
communicated  Resource  Facilities and Exercises/  Work
to appropriate utilization equipment Assignment Sample
person. relevant to  Lecture/ Video submission
2. Observed the activity Conference
quality  Time to
procedures accomplish
and practices the activity
are
communicated
to appropriate Distance

person Learning
3. Cost- Delivery
conscious requirements:
habits in Laptop/
resource Desktop with
utilization are Internet
communicated Connection
based on
industry
standards
LO 3. IMPLEMENT COST-EFFECTIVE OPERATIONS

Criteria Methods
1. Preservation  Optimization The students/  Independent  Interview
and of workplace trainees Reading (CBLM)  Written/Oral
optimization of resources MUST be  Discussion Questioning
workplace  5S provided with Forum  Written
resources is procedures the following:  Practical Exam
implemented and concepts  Facilities and Exercises/  Work
in accordance  Criteria for equipment Assignment Sample
with enterprise cost- relevant to  Lecture/ Video submission
policy effectiveness the activity Conference
2. Judicious  Workplace  Time to
use of productivity accomplish
workplace  Impact of the activity
tools, entrepreneuri
equipment and al mindset to
materials are workplace Distance
observed productivity Learning
according to Delivery
manual and requirements:
work Laptop/
requirements. Desktop with
3. Constructive Internet
contributions Connection
to office
operations are
made
according to
enterprise
requirements.
3.4 Ability to
work within
one’s allotted
time and
finances is
sustained

COMMON
COMPETENCIES
UNIT OF COMPETENCY : MAINTAIN AN EFFECTIVE RELATIONSHIP WITH
CLIENTS
CODE : HHC323201
MODULE TITLE : MAINTAINING AN EFFECTIVE RELATIONSHIP

WITH CLIENTS
MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes
required in building and maintaining effective
relationship with clients.
NOMINAL DURATION : 11 Hrs.
LO 1. Maintain a professional image
LO 2. Meet client requirements
LO 3. Build credibility with clients
LO 4. Establish professional relationship with the client
LO 5. Manage client interactions
LO 6. Provide effective responses to client enquiries
LO 1. MAINTAIN A PROFESSIONAL IMAGE

Criteria Methods
1. Uniform and  Personal  Workplace  Lecture  Demonstrati
personal presence location on
grooming
maintained
2. Personal  Employer  Tools and  Discussion  Interview
presence standards equipment
maintained appropriate
according to to schedule
employer housekeepi
CBC Massage Therapy NC II - 43 -

standards ng
activities
and to
monitor
and
maintain
working
condition
3. Visible work  Clie  Material  Role play  Written
area kept tidy nt relevant to Examination
and uncluttered requ the
irem proposed
ents activity and
tasks
4. Equipment Assignme   Portfolio
stored nt Assessment
according to instructio
assignment ns
requirements
Client’s 
needs
and
requirem
ents
Appropria 
te action
LO 2. MEET CLIENT REQUIREMENTS

Criteria Methods
1. Client  Personal  Workplace  Lecture-  Demonstrati
requirements presence location Discussion on
identified and
understood by
referral to the
assignment
instructions
2. Client  Employer  Tools and  Demonstration  Interview
requirements standards equipment with return
met according appropriate demonstration
to the to schedule
assignment housekeepi
instructions ng
activities
and to
monitor
and
maintain
working

condition
3. Changes to  Client Material  Written
client’s needs requirem relevant to Examination
and ents the
requirements proposed
monitored and activity and
appropriate tasks
action taken
4. All  Assignme  Portfolio
communication nt Assessment
with the client instructio
or customer is ns
clear and
complies with
assignment
requirements
 Client’s
needs
and
requirem
ents
 Appropria
te action
LO 3. BUILD CREDIBILITY WITH CLIENTS

Criteria Methods
1. Client  Personal  Workplace  Lecture-  Demonstrati
expectations presence location Discussion on
for reliability,
punctuality and
appearance
adhered to
2. Possible  Employer  Tools and  Demonstration  Interview
causes of client standards equipment with return
dissatisfaction appropriate demonstration
identified, dealt to schedule
with and housekeepi
recorded ng
according to activities
employer policy and to
monitor
and
maintain
working
condition
3. Client fully  Client Material  Written

informed of all requirem relevant to Examination
relevant ents the
security proposed
matters in a activity and
timely manner tasks
and according
to agreed
reporting
procedures
 Assignme  Portfolio
nt Assessment
instructio
ns
 Client’s
needs
and
requirem
ents
 Appropria
te action
LO 4. ESTABLISH PROFESSIONAL RELATIONSHIP WITH THE CLIENT

Criteria Methods
1. Establish  Personal  Workplace  Lecture-  Direct
relationship presence location Discussion Observation
within
appropriate
professional
boundaries
2. Build trust  Employer  Tools and  Demonstration  Interview
and respect standards equipment with return
through use of appropriate demonstration
effective to schedule
communication housekeepi
techniques ng
activities
and to
monitor
and
maintain
working
condition
3. Identify and  Client  Material  Written
respond to requirem relevant to Examination
client special ents the
needs proposed
activity and

tasks
4. Communicate  Assignme  Practical
in ways that nt Exam
take account of instructio
cultural ns
considerations
5. Exercise  Client’s
discretion and needs
confidentiality. and
requirem
ents
 Appropria
te action
LO 5. MANAGE CLIENT INTERACTIONS

Criteria Methods
1. Use a  Personal  Workplace  Lecture-  Direct
collaborative presence location Discussion Observation
and person
centered
approach
when working
with clients
2. Use  Employer  Tools and  Demonstration  Interview
motivational standards equipment with return
interviewing as appropriate demonstration
a basis for to schedule
client housekeepi
interactions ng
activities
and to
monitor
and
maintain
working
condition
3. Seek client  Client  Material  Written
information requirem relevant to Examination
respectfully and ents the
sensitively, proposed
using activity and
purposeful, tasks
systematic and
diplomatic
questions
4. Support the  Assignme  Practical
client to identify nt Exam

and articulate instructio
key information ns
that supports
the provision of
service
5. Encourage  Client’s
clients to voice needs
queries or and
concerns and requirem
address these ents
appropriately
6. Respond to  Appropria
difficult or te action
challenging
behavior using
established
techniques
7. Maintain
professional
integrity and
boundaries at
all times
8. Work within
scope of role
and identify
and respond to
situations
where
interactions
suggest the
need for client
referral
LO 6. PROVIDE EFFECTIVE RESPONSES TO CLIENT ENQUIRIES

Criteria Methods
1. Select the  Personal  Workplace  Lecture-  Direct
most presence location Discussion Observation
appropriate
mode of
communicatio
n for the
information
being provided
2. Use language  Employer  Tools and  Demonstration  Interview
and standards equipment with return
terminology appropriate demonstration
that the client to schedule

will understand housekeepi
ng
activities
and to
monitor
and
maintain
working
condition
3. Present  Client  Material  Written
information requirem relevant to Examination
clearly and with ents the
sufficient detail proposed
to meet client activity and
needs tasks
4. Confirm with  Assignme  Practical
client that the nt Exam
information has instructio
been ns
understood and
address any
unresolved
issues
 Client’s
needs
and
requirem
ents
 Appropria
te action

UNIT OF COMPETENCY : IMPLEMENT AND MONITOR INFECTION
CONTROL POLICIES AND PROCEDURES
CODE : HCS324201
MODULE TITLE : IMPLEMENTING AND MONITORING INFECTION

CONTROL POLICIES AND PROCEDURES
MODULE DESCRIPTION : This unit is concerned with infection control

responsibilities of employees with supervisory
accountability to implement and monitor infection
control policy and procedures in a specific work unit or
team within an organization. This unit does not apply
to a role with organization-wide responsibilities for
infection control policy and procedure development,
implementation or monitoring.
LO 1. Provide information to the work group about the organization’s infection control
policies and procedures
LO 2. Integrate the organization’s infection control policy and procedure into work
practices
LO 3. Monitor infection control performance and implement improvements in

practices
LO 1. PROVIDE INFORMATION TO THE WORK GROUP ABOUT THE

ORGANIZATION’S INFECTION CONTROL POLICIES AND PROCEDURES

Criteria Methods
1. Relevant  Infection  Workplace  Lecture-  Direct
information control location DIscussion Observation
about the policy
organization’s and
infection control procedur

policy and es and
procedures, relevant
and applicable industry
industry codes codes of
of practice are practice
accurately and
clearly
explained to
the work group.
2. Information  Tools and  Role play  Interview
about identified equipment
hazards and appropriate
the outcomes to schedule
of infection risk housekeepi
assessments is ng
regularly activities
provided to the and to
work group. monitor
and
maintain
working
condition
3. Opportunity is  Material  Written
provided for the relevant to Examination
work group to the
seek further proposed
information on activity and
workplace tasks
infection control
issues and
practices.
 Practical
Exam
LO 2. INTEGRATE THE ORGANIZATION’S INFECTION CONTROL POLICY AND

PROCEDURE INTO WORK PRACTICES

Criteria Methods
1. Infection  Infection  Workplace  Lecture-  Direct
control policy control location Discussion Observation
and procedures policy
are and
implemented procedur
by supervisor es
and members
of the work
group.
2. Liaison is  Manage  Tools and  Demonstration  Interview

maintained with ment equipment with return
person systems appropriate demonstration
responsible for and to schedule
organization- procedur housekeepi
wide infection es for ng
control. infection activities
control. and to
monitor
and
maintain
working
condition
3. The  Transmis  Material  Written
Supervisor’s sion and relevant to Examination
coaching control of the
support Communi proposed
ensures that cable activity and
individuals/tea diseases tasks
ms are able to
implement
infection control
practices.
4. Work  Risk  Practical
procedures are control Exam
adopted to measures
reflect
appropriate
infection control
practice.
5. Issues raised
through
consultation
are dealt with
and resolved
promptly or
referred to the
appropriate
personnel for
resolution.
6. Workplace
procedures for
dealing with
infection control
risks and
hazardous
events are
implemented
whenever
necessary.
7. Employees

are encouraged
to report
infection risks
and to improve
infection control
procedures.
LO 3. MONITOR INFECTION CONTROL PERFORMANCE AND IMPLEMENT

IMPROVEMENTS IN PRACTICES
Criteria Methods
1. Infection  Organizat  Workplace  Lecture-  Direct
control ional location Discussion Observation
hazardous procedur
events are es for
investigated monitorin
promptly to g and
identify their training.
cause in
accordance
with
organization
policy and
procedures.
2. Work  Basic  Tools and  Demonstration  Interview
procedures to understa equipment with return
control infection nding of appropriate demonstration
risks are commun to schedule
monitored to icable housekeepi
ensure disease ng
compliance. transmis activities
sion. and to
monitor
and
maintain
working
condition
3. Work  Material  Written
procedures are relevant to Examination
regularly the
reviewed and proposed
adjusted to activity and
ensure tasks
improvements
in infection
control
practice.
4. Supervisor  Practical
provides Exam

feedback to team
and individuals
on compliance
issues, changes
in work
procedures and
infection control
outcomes.
5. Training in
work procedures
is provided as
required to
ensure
maintenance of
infection control
standards.
6. Inadequacies
in work
procedures and
infection control
measures are
identified,
corrected or
reported to
designated
personnel.
7. Records of
infection control
risks and
incidents are
accurately
maintained as
required.
8. Aggregate
infection control
information
reports are used
to identify
hazards, to
monitor an
improve risk
control methods
and to indicate
training needs.

UNIT OF COMPETENCY : RESPOND EFFECTIVELY TO
DIFFICULT/CHALLENGING BEHAVIOR
CODE : HCS324202
MODULE TITLE : RESPONDING EFFECTIVELY TO

DIFFICULT/CHALLENGING BEHAVIOR
MODULE DESCRIPTION : This unit covers the knowledge, skills and attitudes to
effectively respond to difficult or challenging behavior
of patient.
LO 1. Plan responses
LO 2. Apply response
LO 3. Report and review incidents
LO 1. PLAN RESPONSES

Criteria Methods
1. Responses  OSH and  Workplace  Lecture-  Direct
are planned to issues location Discussion Observation
instances of relating to
difficult or difficult
challenging and
behavior to challengi
maximize the ng
availability of behavior
other
appropriate
staff and
resources.
2. Specific  Institution  Tools and  Role play  Interview

manifestations al equipment
of difficult or policies, appropriate
challenging procedur to schedule
behavior are es and housekeepi
identified and strategies ng
strategies in dealing activities
appropriate to with and to
these difficult monitor
behaviors are and and
planned as challengi maintain
required. ng working
behavior condition
3. Safety of self  Material  Written
and others is relevant to Examination
given priority in the
responding to proposed
difficult or activity and
challenging tasks
behavior
according to
institutional
policies and
procedures.
 Practical
Exam
LO 2. APPLY RESPONSE

Criteria Methods
1. Difficult or  Dealing  Workplace  Lecture-  Direct
challenging with location Discussion Observation
behavior is dealt difficult or
with promptly, challengi
firmly and ng
diplomatically in behavior
accordance with according
institutional to
policy and institution
procedures. al policy
and
procedur
es
2. Communicati  Use  Tools and  Demonstration  Interview
on is used company equipment with return
effectively to /institutio appropriate demonstration
achieve the nal policy to schedule
desired in housekeepi
outcomes in reporting ng
responding to infection activities

difficult or risks and and to
challenging improving monitor
behavior. infection and
control maintain
procedur working
es condition
3. Appropriate  Material  Written
strategies are relevant to Examination
selected to suit the
particular proposed
instances of activity and
difficult or tasks
challenging
behavior.
4. Employees  Practical
are encouraged Exam
to report
infection risks
and to improve
infection control
procedures.
LO 3. REPORT AND REVIEW INCIDENTS

Criteria Methods
1. Incidents are  Instructio  Workplace  Lecture-  Direct
reported ns and location Discussion Observation
according to guidance
institutional of health
polices and professio
procedures. nals
involved
with the
care of
patient/cli
ent
2. Incidents are  Institution  Tools and  Demonstration  Interview
reviewed with al polices equipment with return
appropriate and appropriate demonstration
staff and procedur to schedule
suggestions es in housekeepi
appropriate to reporting ng
area of and activities
responsibility reviewing and to
are made. incidents monitor
and
maintain
working

condition
3. Debriefing  Material  Written
mechanisms relevant to Examination
and other the
activities are proposed
used and activity and
participated in. tasks
4. Advice and  Practical
assistance is Exam
sought from
legitimate
sources when
appropriate.

UNIT OF COMPETENCY : APPLY BASIC FIRST AID
CODE : HCS324203
MODULE TITLE : APPLYING BASIC FIRST AID
required to provide an initial response where First Aid
is required. In this unit it is assumed that the First
Aider is working under supervision and/or according to
established workplace First Aid procedures and
policies.
LO 1. Assess the situation
LO 2. Apply basic first aid techniques
LO 3. Communicate details of the incident
LO 1. ASSESS THE SITUATION

Criteria Methods
1. Physical  Basic  Workplace  Lecture-  Direct
hazards to self anatomy location Discussion Observation
and casualty’s and
health and physiolog
safety are y
identified.
2. Immediate  Company  Tools and  Role play  Interview
risks to self and standard equipment
casualty’s operating appropriate
occupational procedur to schedule
health safety es housekeepi

(OSH) are (SOPs) ng
minimized by activities
controlling the and to
hazard in monitor
accordance and
with OSH maintain
requirements. working
condition
3. Casualty’s  Material  Written
vital signs and relevant to Examination
physical the
condition are proposed
assessed in activity and
accordance tasks
with workplace
procedures.
 Practical
Exam
LO 2. APPLY BASIC FIRST AID TECHNIQUES

Criteria Methods
1. First Aid  Basic  Defibrillatio  Lecture-  Direct
management is anatomy n units Discussion Observation
provided in and  Pressure
accordance physiolog bandages
with y  Thermomet
established ers
First Aid
procedures.
2. Casualty is  Dealing  First Aid  Demonstration  Interview
reassured in a with Kit with return
caring and confidenti  Eyewash demonstration
calm manner ality  Thermal
and made Blankets
comfortable
using available
resources.
3. First Aid  Knowledg  Pocket  Written
assistance is e of the Face Masks Examination
sought from First  Rubber
others in a Aiders’ Gloves
timely manner skills
and as limitation
appropriate. s
4. Casualty’s  Consider  Dressing  Practical
condition is ation of  Space Exam
monitored and the device
responded to in welfare of  Cervical

accordance with the Collars
effective First Aid casualty
principles and
workplace
procedures.
5. Details of  Safe  Workplace
casualty’s manual location
physical handling  Tools and
condition, of equipment
changes in casualty appropriate
conditions, to schedule
management housekeepi
and response ng
are accurately activities
recorded in line and to
with monitor
organizational and
procedures. maintain
working
condition
6. Casualty  Material
management is relevant to
finalized the
according to proposed
his/her needs activity and
and First aid tasks
principles.
LO 3. COMMUNICATE DETAILS OF THE INCIDENT

Criteria Methods
1. Appropriate  OSH 2. Mobile  Lecture-  Direct
medical legislatio phone Discussion Observation
assistance is n and 3. Satellite
requested regulation phones
using relevant s 4. HF/VHF
communication radio
media and 5. Flags
equipment. 6. Flares
2. Details of  Safe 7. Two-way  Role play  Interview
casualty’s manual radio
condition and handling 8. Email
management of 9. Electronic
activities are casualty equipment
accurately
conveyed to
emergency

services/relievi
ng personnel
3. Reports to  Report  Workplace  Written
supervisors are preparati location Examination
prepared in a on
timely manner,
presenting all
relevant facts
according to
established
company
procedures.
 Communi  Tools and  Practical
cation equipment Exam
skills appropriate
to schedule
housekeepi
ng
activities
and to
monitor
and
maintain
working
condition
 Material
relevant to
the
proposed
activity and
tasks

UNIT OF COMPETENCY : MAINTAIN HIGH STANDARDS OF CLIENT
SERVICES
CODE : HCS324204
MODULE TITLE : MAINTAINING HIGH STANDARDS OF CLIENT

SERVICES
required in the maintenance of high standards of
patient services.
LO 1. Communicate appropriately with patients
LO 2. Establish and maintain good interpersonal relationship with patients
LO 3. Act in a respectful manner at all times
LO 4. Evaluate own work to maintain a high standard of patient service
LO 1. COMMUNICATE APPROPRIATELY WITH CLIENTS

Criteria Methods
1. Effective  Roles  Workplace  Lecture-  Direct
communicatio and location Discussion Observation
n strategies responsib
and ilities of
techniques are self and
identified and other
used to workers
achieve best within the
patient service organizati
outcomes. on
2. Complaints  Dealing  Tools and  Demonstration  Interview
are responded with equipment with return

to in complaint appropriate demonstration
accordance s and to schedule
with conflict housekeepi
organizational ng
policy to activities
ensure best and to
service to monitor
patients. and
maintain
working
condition
3. Complaints  Material  Written
are dealt with relevant to Examination
in accordance the
with proposed
established activity and
procedures. tasks
4. Interpreter  Practical
services are Exam
accessed as
required.
5. Action is taken
to resolve
conflicts either
directly, where
a positive
outcome can
be
immediately
achieved, or
by referral to
the
appropriate
personnel.
6. Participation in
work team is
constructive
and
collaborative
and
demonstrates
an
understanding
of own role.

LO 2. ESTABLISH AND MAINTAIN GOOD INTERPERSONAL RELATIONSHIP
WITH PATIENTS

Criteria Methods
1. Rapport is  Listening  Workplace  Lecture-  Direct
established to skills location Discussion Observation
ensure the
service is
appropriate to
and in the best
interests of
patients.
2. Effective  Client/pat  Tools and  Role play  Interview
listening skills ient equipment
are used to issues appropriate
ensure a high referred to schedule
level of to housekeepi
effective appropria ng
communicatio te health activities
n and quality professio and to
of service. nal monitor
and
maintain
working
condition
3. Patient  Material  Written
concerns and relevant to Examination
needs are the
correctly proposed
identified and activity and
responded to tasks
responsibility
and
accordingly
established
procedures
and
guidelines.
4. Effectiveness  Practical
of Exam
interpersonal
interaction is
consistently
monitored and
evaluated to
ensure best
patient service
outcomes.

LO 3. ACT IN A RESPECTFUL MANNER AT ALL TIMES

Criteria Methods
1. Respect for  Organizat  Workplace  Lecture-  Direct
differences is ional location Discussion Observation
positively, policies
actively and and
consistently procedur
demonstrated es for
in all work. privacy
and
confidenti
ality of
informatio
n
provided
by
patients
and
others
2. Confidentiality  Procedur  Tools and  Demonstration  Interview
and privacy of es in equipment with return
patients is caring of appropriate demonstration
maintained. patients to schedule
with housekeepi
challengi ng
ng activities
behaviors and to
monitor
and
maintain
working
condition
3. Courtesy is  Techniqu  Material  Written
demonstrated es in relevant to Examination
in all managing the
interactions and proposed
with patients, minimizin activity and
visitors, carers g tasks
and family. aggressio
n
4. Assistance  Practical
with the care Exam
of patients with
challenging
behaviors is
provided in
accordance

with
established
procedures.
5. Techniques
are used to
manage and
minimize
aggression.
LO 4. EVALUATE OWN WORK TO MAINTAIN A HIGH STANDARD OF PATIENT

SERVICE

Criteria Methods
1. Advice and  Cultures  Workplace  Lecture-  Direct
assistance is relevant location Discussion Observation
received or to the
sought from particular
appropriate service
sources on own
performance.
2. Own work is  Institution  Tools and  Role play  Interview
adjusted, al policy equipment
incorporating on patient appropriate
recommendati rights and to schedule
ons that responsib housekeepi
address ilities ng
performance activities
issues, to and to
maintain the monitor
agreed and
standard of maintain
patient working
support. condition
 Material  Written
relevant to Examination
the
proposed
activity and
tasks
 Practical
Exam

CORE COMPETENCIES
UNIT OF COMPETENCY : DEVELOP MASSAGE PRACTICE
CODE : HHC322301
MODULE TITLE : DEVELOPING MASSAGE PRACTICE
required to establish the foundations of massage
practice.
Upon completion of this module, the students / trainees will be able to:
LO1. Apply principles of massage practice.
LO2. Acquire knowledge of the basic theoretical and practical foundations of

massage therapy.
LO3. Implement fundamentals of massage practices.
LO1. APPLY PRINCIPLES OF MASSAGE PRACTICE.

Criteria Methods
1. Compliance to  Definition  Workplace  Lecture-  Interview/
legal standards of location Discussion Question
is ensured Massage and Answer
based on
applicable laws
and
government
regulations.
2. History and  History of  Tools and  Use of Visual  Written
development Massage equipment Aids Evaluation /
of massage appropriate Paper and
derived from to schedule Pen Test
recommended housekeepi
massage ng
therapy activities
manuals and and to
references is monitor
discussed. and

maintain
working
condition
3. Practice of  Therapeu  Material  Internet  Observation
massage is tic relevant to research
reviewed massage the
guided by – proposed
legal and Qualitativ activity and
ethical norms. e, tasks
quantitati
ve,
cultural
and
traditional
lines of
evidence
 Theory of  Audio
Endorphi materials
ns
LO 2. ACQUIRE KNOWLEDGE OF THE BASIC THEORETICAL AND

PRACTICAL FOUNDATIONS OF MASSAGE THERAPY.

Criteria Methods
1. Sciences  Applicabl  Workplace  Lecture  Interview/
relevant to e laws location Question
massage and and Answer
based on governm
recommended ent
massage regulation
therapy  Code of
manuals and Ethics for
references are Massage
identified. Therapist
s
2. Infection  Human  Tools and  Group  Written
control, safety Anatomy equipment Discussion Evaluation /
and sanitation and appropriate Paper and
practices are Physiolog to schedule Pen Test
implemented y housekeepi
guided by  Microbiol ng
knowledge of ogy and activities
relevant Patholog and to
sciences and y monitor
company and
policies. maintain
working
condition

3. Application of  Precauti  Material  Audio  Observation
theoretical ons, relevant to materials
knowledge Indications the
within the and proposed
scope of Contraindi activity and
massage cations tasks
practice is (local and
emphasized absolute)
following the  Endange
accepted rment
framework of Sites
health and
wellness
concepts.
 Physiolog
y of Pain
 Accepted
theories
 Gate
control
theory
 Endorphi
n theory
 Massage
manipulat
ions /
strokes
LO 3. IMPLEMENT FUNDAMENTALS OF MASSAGE PRACTICES.

Criteria Methods
1. Standard  Applicabl  Workplace  Lecture  Interview/
massage e laws location Question
manipulations and and Answer
/strokes and governm
its application ent
based on regulation
recommended s
massage  Definition
therapy of
manuals and massage
references are and
identified. terminolo
gies
related to
massage
therapy
2. Appropriate  History of  Tools and  Group  Written

massage massage equipment Discussion Evaluation /
manipulation / (ancient, appropriate Paper and
strokes and modern, to schedule Pen Test
practices are Filipino) housekeepi
applied to  Continuu ng
clients with m of activities
disabilities and Wellness and to
various monitor
medical and and
non-medical maintain
conditions. working
condition
3. Massage  Continuin  Material  Audio  Observation
modalities and g relevant to materials
complementar professio the
y therapies nal proposed
based on education activity and
recommended  Massage tasks
massage modalitie
therapy s
manuals and
references are
explained.
 Complem
entary
therapies

UNIT OF COMPETENCY : PERFORM CLIENT CONSULTATION
CODE : HHC322302
MODULE TITLE : PERFORMING CLIENT CONSULTATION
required to gather information and make an
accurate assessment to determine the appropriate
application of massage for the client.
LO 1. Obtain client information
LO 2. Obtain subjective information
LO 3. Obtain objective information
LO 4. Assess gathered information.
LO 5. Formulate Massage Session Plan
LO 6. Obtain Client’s informed consent
LO 1. OBTAIN CLIENT INFORMATION

Criteria Methods
1. Client is  Conversa  Relevant  Lecture  Written
received tion and reference examinations
cordially and Basic or health
made Public journals
comfortable. Relations
 Client
personal
informatio
n list
2. Client is  Body  Materials,  Group  Demonstrati
advised about language supplies, Discussion on with oral
the  Laws tools and questioning
assessment governing equipment

procedures massage relevant to
following  Code of the
ethical and Ethics for proposed
legal norms. Massage activity or
Therapist task
s
3. Client personal  Local  Appropriate  Observation
information is Geograp assessmen and return
gathered and hy t venue demonstratio
recorded using  Calendar and n
prescribed Chronolo environme
documentation gy nt
forms and  Health
documentation Documen
tools. tation and
Records
Manage
ment
4. Client visual  Documen  Interview
assessment is tation
casually forms
performed in and their
accordance use
with  Anatomy
established and
procedure. Physiolog
y
 Microbiol
ogy and
Patholog
y
 Patient
Behavior
and
Psycholo
gy
LO 2. OBTAIN SUBJECTIVE INFORMATION

Criteria Methods
1. Client chief  Client  Relevant  Lecture  Written
complaint and personal reference examinations
self- informati or health
assessment on journals
are noted in  Docume
accordance ntation
with forms
established and their

procedure. use
2. Client pain  Patient  Materials,  Group  Demonstrati
level is Behavior supplies, Discussion on with oral
identified, and tools and questioning
estimated, and Psychol equipment
recorded on ogy relevant to
the standard  Docume the
pain scale. ntation proposed
tools activity or
and task
devices
LO 3. CONDUCT CLIENT ANALYSIS

Criteria Methods
1. Client health  Convers  Appropriate  Lecture  Observation
history and ation assessmen and return
current and t venue demonstratio
conditions that Basic and n
may affect the Public environme
massage Relation nt
session is s
obtained and  Medical
recorded records
and lab
reports
 Body
languag
e
2. Client vital  Sanitatio  Group  Interview
signs are n laws Discussion
measured and
using company
appropriate rules
instruments  Occupati
and recorded. onal
Safety
and
Health
Laws
3. Palpation of  Use of  Demonstration
affected areas personal
is performed protective
and findings equipmen
are recorded in t (PPE)
accordance  Instrume
with nts for
established measurin

procedure. g vital
signs
4. Ranges of  Hands as
motion of diagnosti
affected joints c
are measured instrumen
and recorded ts
in accordance  Instrume
with nts for
established measurin
procedure. g range
of motion
 Documen
tation
tools and
devices
LO 4. ASSESS GATHERED INFORMATION

Criteria Methods
1. Massage  Code of  Relevant  Lecture  Written
indications Ethics reference examinations
and/or for or health
contraindication Massag journals
s to pathologies e
are identified Therapis
and ts
precautionary  Health
measures are records
noted. manage
ment
2. Gathered  Following  Materials,  Group  Demonstrati
information is SOPs supplies, Discussion on with oral
analyzed and and tools and questioning
interpreted, protocols equipment
guided by  Laws relevant to
sciences governing the
relevant to massage proposed
massage. activity or
task
LO 5. FORMULATE MASSAGE SESSION PLAN

Criteria Methods
1. Massage  Code of  Relevant  Lecture  Written
goals based on Ethics reference examinations
consultation for or health

and Massag journals
assessment e
results are set Therapis
and recorded ts
following  Health
standard records
procedure. manage
ment
2. A massage  Following  Materials,  Group  Demonstrati
plan is SOPs supplies, Discussion on with oral
formulated and and tools and questioning
recorded protocols equipment
following  Laws relevant to
standard governing the
procedure. massage proposed
activity or
task
 Demonstration
LO 6. OBTAIN CLIENT’S INFORMED CONSENT

Criteria Methods
1. Assessment  Conversa  Relevant  Lecture  Written
results, tion and reference examinations
massage goals, Basic or health
and session Public journals
plan are Relations
presented to  Client
the client. personal
informatio
n list
2. Client’s  Body  Materials,  Group  Demonstrati
approval of language supplies, Discussion on with oral
massage plan  Laws tools and questioning
is secured. governing equipment
massage relevant to
 Code of the
Ethics for proposed
Massage activity or
Therapist task
s
3. Clients with  Anatomy  Appropriate  Demonstration  Observation
signs and and assessmen and return
symptoms that Physiolog t venue demonstratio
are beyond the y and n
scope of  Microbiol environme
massage ogy and nt
therapy are Patholog

referred to y
appropriate  Implicatio
allied ns of vital
professionals. signs and
lab
reports
 Endanger
ment
sites

UNIT OF COMPETENCY : PERFORM BODY MASSAGE
CODE : HHC 322303
MODULE TITLE : PERFORMING BODY MASSAGE
MODULE DESCRIPTOR : This unit of competency describes the knowledge,

skills and performance outcomes required to provide
whole body massage.
LO 1: Prepare the massage work area.
LO 2: Perform body massage.
LO 3: Perform post-massage activities.
LO1. PREPARE THE MASSAGE WORK AREA

Criteria Methods
1. Work area is  Office/Cli  Relevant  Lecture  Written
organized nical reference examinations
according to Protocols or health
massage plan  Applicabl journals
and massage e laws
establishment and
policies. governm
ent
regulation
s
2. Massage  Client  Materials,  Group  Demonstrati
implements consultati supplies, Discussion on with oral
and supplies on and tools and questioning
are prepared assessm equipment
according to ent relevant to
massage plan results the
and massage proposed
establishment activity or
policies. task

3. Client is  Documen  Appropriate  Use of Visual
guided to the tation assessmen Aids
massage area forms t venue
and prepared  Relevant and
according to health environme
massage regulation nt
establishment s
procedures.
 Environ
mental
protectio
n
practices
(e.g.
waste
minimiza
tion,
recycling
, re-use,
energy
efficienc
y, waste
disposal,
water
efficienc
y
LO 2. PERFORM BODY MASSAGE

Criteria Methods
1. Massage is  Professio  Relevant  Lecture  Written
performed nal reference examinations
according to Barriers or health
standard  Office/Cli journals
massage nical
manipulations / Protocols
strokes guided  Chapter
by applicable XII of the
laws and Code of
government Sanitatio
regulations, n of the
established Philippine
ethical s (PD
standards, and 856) and
company Implemen
policy. ting
Rules
and
Regulatio

ns (IRR)
2. Massage  Code of  Materials,  Group  Demonstrati
manipulations Ethics for supplies, Discussion on with oral
/ strokes that Massage tools and questioning
will specifically Therapist equipment
address client s relevant to
complaints  Documen the
and conditions tation proposed
are identified Forms activity or
and performed  Client task
according to Consultat
massage plan ion and
and massage Assessm
goal/s. ent
Results
3. Body  Company  Appropriate  Demonstration
mechanics of Safety assessmen
the practitioner and t venue
and proper Sanitatio and
positioning of n Policies environme
the client are  Applicabl nt
applied during e laws
massage to and
minimize governm
fatigue and ent
risks of injury regulation
s
 Basic
Mensurati
on
 Standard  Plant tour
Massage
Manipulat
ions/Stro
kes:
- Effleurag
e
- Petrissa
ge
- Friction
- Tapotem
ent
- Vibration
 Proper
Body
Mechanic
s
 Proper  Use of
Client auxiliary

Positions gadgets
 Risks of
Injury for
the
practition
ers
 Human
Anatomy
and
Physiolog
y
 Microbiol
ogy and
Patholog
y
 Precautio
ns,
Indication
s and
Contraind
ications
(local and
absolute)
 Endanger
ment
Sites
 Physiolog
y of Pain
 Accepted
theories
 Gate
control
theory
 Endorphi
n theory
 Outcome
s of
previous
treatment
s
 Physical
attributes
 Effects,
benefits
and
applicatio
n of each
type of
massage

movemen
t and
technique
 Effects
and
benefits
of
massage
on body
systems
 Anatomic
al
position
terminolo
gy in
relation to
body
massage
LO3 PERFORM POST-MASSAGE ACTIVITIES

Criteria Methods
1. Effects of  Office/Cli  Relevant  Lecture-  Written
massage and nical reference Discussion examinations
progress of the Protocols or health
client based  Applicabl journals
on massage e laws
plan and and
massage governm
goals are ent
evaluated and regulation
documented. s
2. Aftercare  Client  Materials,  Role Play  Demonstrati
activities are consultati supplies, on with oral
performed on and tools and questioning
according to assessm equipment
client needs. ent relevant to
results the
 Documen proposed
tation activity or
forms task
3. Aftercare  Relevant  Appropriate  Use of
advices are health assessmen auxiliary
provided to regulation t venue gadgets
maximize s and
results and  Environm environme
promote client ental nt
wellbeing. protection

practices
(e.g.
waste
minimizat
ion,
recycling,
re-use,
energy
efficiency
, waste
disposal,
water
efficiency
4. Knowledge of
products and
services and
their use are
recommended
to the client in
compliance
with
manufacturer’s
safety
guidelines.
5. Patronage is
maintained by
providing
quality
services to
meet client
wellness
expectations
following
massage
establishment
policies.

UNIT OF COMPETENCY : MAINTAIN AND ORGANIZE TOOLS, EQUIPMENT,
SUPPLIES AND WORK AREA
CODE : HHC322304
MODULE TITLE : MAINTAINING AND ORGANIZING TOOLS,

EQUIPMENT, SUPPLIES AND WORK AREA
MODULE DESCRIPTOR : This unit covers the knowledge, skills and attitude
required to maintain and organize tools, equipment,
supplies and workplace areas in massage therapy
service environments.
LO 1: Perform stock control and inventory procedures..
LO 2: Clean and organize work area.
LO 3: Handle tools and equipment
LO 1. APPLY SAFETY AND SANITATION PRACTICES.

Criteria Methods
1. Incoming  Massage  Relevant  Lecture/  Written
stocks are establish reference Discussion examinations
checked, ment or health
validated, policies journals
recorded, and
appropriately procedur
labeled and es.
rotated in
accordance
with first in-first
out (FIFO)
principle,
massage
establishments
policies and
relevant

government
requirements.
2. Products are  Methods  Materials,  Table research  Demonstrati
displayed to of supplies, on with oral
give a identifyin tools and questioning
balanced and g equipment
fully stocked stocks/go relevant to
appearance to ods. the
promote sales proposed
following activity or
massage task
establishment
policy.
3. Stocks are  Documen  Appropriate
carefully tation and assessmen
inspected if records t venue
damaged or and
expired, and environme
when found nt
damaged or
expired, stocks
are disposed
of in
accordance
with applicable
laws.
 Relevant
legislatio
n and
statutory
requirem
ents in
regard to
stock
control
LO 2. CLEAN AND ORGANIZE WORK AREA.

Criteria Methods
1. Work area is  Occupati  Relevant  Demonstration  Written
cleaned and onal reference examinations
organized Health or health
according to and journals
massage Environm
establishment ental
policies and Control
applicable (DOLE
laws. Rule
1070)

2. Wastes are  Personal  Materials,  Video review  Demonstrati
promptly Protectiv supplies, on with oral
removed and e tools and questioning
disposed of Equipme equipment
according to nt and relevant to
massage Devices the
establishment (DOLE proposed
policies and Rule activity or
applicable 1080) task
laws.
3. Work area is  Hazardou  Appropriate  Role play  Practical
set up s assessmen examination
according to Materials t venue
the service to (DOLE and
be provided. Rule environme
1090) nt
4. Work area is  Fire  Return
maintained in a Protectio demonstratio
safe, n and n
uncluttered and Control
organized (DOLE
manner Rule
according to 1940)
massage
establishment
policies and
applicable
laws.
 Technic
al
Guidelin
es for
Classifyi
ng
Hazardo
us and
Non-
Hazardo
us
Establis
hments,
Workpla
ces and
Work
Process
es
LO 3. HANDLE TOOLS AND EQUIPMENT.

Criteria Methods
1. Product  Occupati  Relevant  Lecture-  Written
residues from onal reference Discussion examinations
tools, Health or health
equipment and and journals
supplies are Environm
removed and ental
disposed of Control
according to (DOLE
standard Rule
clinical and 1070)
sanitation
practices,
massage
establishment
policies,
occupational
health and
safety
procedures.
2. Tools and  Personal  Materials,  Demonstration  Demonstrati
equipment are Protectiv supplies, on with oral
checked for e tools and questioning
possible Equipme equipment
damage and nt and relevant to
referred for Devices the
maintenance (DOLE proposed
repair or Rule activity or
replacement, 1080) task
as required.
3. Tools,  Hazardou  Appropriate  Video review  Practical
equipment and s assessmen examination
supplies are Materials t venue
properly (DOLE and
handled and Rule environme
stored in their 1090) nt
respective
stock control
areas
according to
massage
establishment
policies,
sanitation,
occupational
health, and
safety
procedures.
 Fire  Role play  Return
Protectio demonstratio

n and n
Control
(DOLE
Rule
1940)
 Technic
al
Guidelin
es for
Classifyi
ng
Hazardo
us and
Non-
Hazardo
us
Establis
hments,
Workpla
ces and
Work
Process
es
INSTITUTIONAL ASSESSMENT
Institutional Assessment is undertaken by trainees to determine their

achievement of units of competency. A certificate of achievement is issued for each
unit of competency.

What is Competency-Based Curriculum (CBC)
A competency-based curriculum is a framework or guide for the

subsequent detailed development of competencies, associated
methodologies, training and assessment resources.
The CBC specifies the outcomes which are consistent with the
requirements of the workplace as agreed through the industry or
community consultations.
CBC can be developed immediately when competency standards

exist.
When competency standards do not exist, curriculum developers need

to clearly define the learning outcomes to be attained. The standard of
performance required must be appropriate to industry and occupational
needs according to advice from industry/ enterprises or a specified
client group.

CBC MAT NC II Amended 21st

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CBC MAT NC II Amended 21st

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COMPETENCY-BASED CURRICULUM

NOMINAL DURATION : 700 Hours

COURSE DESCRIPTION : The course is designed to enhance the knowledge,

Trainees or students should possess the following requirements:

 16 years old and above

(Learning institutions/training centers may require additional entrance requirements

CBC Massage Therapy NC II (Amended) -1-

2. Work in a Team 2.1 Working in a 2.1.1 Describe team role and 3

3. Solve/Address 3.1 Solving/ 3.1.1 Identify routine 3

4. Develop career 4.1 Developing 4.1.1 Manage one’s emotion 3

5. Contribute to 5.1 Contributing to 5.1.1 Identify opportunities to 3

6. Present relevant 6.1 Presenting 6.1.1 Gather data/ information 8

CBC Massage Therapy NC II (Amended) -2-

8. Exercise 8.1 Exercising 8.1.1 Identify the efficiency 3

9. Practice 9.1 Practicing 9.1.1 Apply entrepreneurial 4

1. Maintain an 1.1 Maintaining an 1.1.1 Establishing 11

2. Implement and 2.1 Implementing 2.1.1 Managing treatment 12

CBC Massage Therapy NC II (Amended) -3-

3. Respond 3.1 Responding 3.1.1 Planning responses 11

5. Maintain high 5.1 Maintaining high 5.1.1 Communicating 11

1. Develop 1.1 Developing 1.1.1 Establishing principles 200

2. Perform Client 2.1 Performing 2.1.1 Obtaining client 103

CBC Massage Therapy NC II (Amended) -4-

3. Perform Body 3.1 Performing 3.1.1 Performing pre- 219

4. Maintain And 4.1 Maintaining 4.1.1 Applying safety and 102

CBC Massage Therapy NC II (Amended) -5-

TOOLS EQUIPMENT MATERIALS

CBC Massage Therapy NC II (Amended) -6-

TRAINER QUALIFICATIONS FOR HUMAN HEALTH/HEALTH CARE SECTOR

Trainers who will deliver the training on Massage Therapy NC II should

 Must be a holder of National TVET Trainers Certificate Level I (NTTC) in

CBC Massage Therapy NC II (Amended) -7-

MODULE TITLE : PARTICIPATING IN WORKPLACE

MODULE DESCRIPTOR : This module covers the knowledge, skills and

NOMINAL DURATION : 6 HOURS

SUMMARY OF LEARNING OUTCOMES:

LO 1. Obtain and convey workplace information

CBC Massage Therapy NC II (Amended) -9-

LO 1. OBTAIN AND CONVEY WORKPLACE INFORMATION

Assessment Contents Conditions Methodologies Assessment

CBC Massage Therapy NC II (Amended) - 10 -

CBC Massage Therapy NC II (Amended) - 11 -

Assessment Contents Conditions Methodologies Assessment

CBC Massage Therapy NC II (Amended) - 12 -

CBC Massage Therapy NC II (Amended) - 13 -

Assessment Contents Conditions Methodologies Assessment

CBC Massage Therapy NC II (Amended) - 14 -

MODULE TITLE : WORKING IN A TEAM ENVIRONMENT

MODULE DESCRIPTOR : This module covers the knowledge, skills, and

NOMINAL DURATION : 3 HOURS

SUMMARY OF LEARNING OUTCOMES:

LO 1. Describe team role and scope.

CBC Massage Therapy NC II (Amended) - 15 -

LO 1. DESCRIBE AND IDENTIFY TEAM ROLE AND SCOPE

Assessment Contents Conditions Methodologies Assessment

LO 2. IDENTIFY ONE’S ROLE AND RESPONSIBILITY WITHIN TEAM

Assessment Contents Conditions Methodologies Assessment

CBC Massage Therapy NC II (Amended) - 16 -

LO 3. WORK AS A TEAM MEMBER

Assessment Contents Conditions Methodologies Assessment

CBC Massage Therapy NC II (Amended) - 17 -

CBC Massage Therapy NC II (Amended) - 18 -

MODULE TITLE : SOLVING/ADDRESSING GENERAL WORKPLACE