CSS NC II CBC Integration of 21st Century Skills

COMPETENCY-BASED CURRICULUM
A. Course Design
Course Title: COMPUTER SYSTEMS SERVICING NC II

Nominal Duration: 37 hrs (Basic Competencies)
80 hrs (Common Competencies)
160 hrs (Core Competencies)
277hrs + 80hrs SIL
Qualification Level: NC II
Course Description: This course is designed to develop and enhance the knowledge, skills, and
attitudes of a Computer Systems Service Technician, in accordance with industry standards. It covers
the basic and common competencies in addition to the core competencies such as to install and
configure computer systems, set-up computer networks, set-up computer servers and to maintain and
repair computer systems and networks.
Trainee Entry Requirements:

- Can Communicate in Basic English in both oral and written
- Physically, emotionally, psychologically and mentally fit
- With good moral character
- Can perform basic mathematical computation
Course Structure
Basic Competencies
No. of Hours: (37 hours)
Unit of Competency Module Title Learning Outcomes Nominal Duration
1. Participate in 1.1 Participating in 1.1.1 Obtain and convey workplace
workplace workplace information
communication communication 1.1.2 Perform duties following
6 hours
workplace instructions
1.1.3 Complete relevant work
related documents
2. Work in a team 2.1 Working in a team 2.1.1 Describe team role and scope
environment environment 2.1.2 Identify one’s role and
3 hours
responsibility within a team
2.1.3 Work as a team member
3. Solve/address general 3.1 Solving / addressing 3.1.1 Identify routine problems
workplace problems general workplace 3.1.2 Look for solutions to
problems routine problems 3 hours
3.1.3 Recommend solutions to
problems
4. Develop career and life 4.1 Developing career 4.1.1 Manage one’s emotion
decisions and life decisions 4.1.2 Develop reflective practice
3 hours
4.1.3 Boost self-confidence and
develop self-regulation
5. Contribute to 5.1 Contributing to 5.1.1 Identify opportunities to do
workplace workplace things better
innovation innovation 5.1.2 Discuss and develop ideas 3 hours
5.1.3 Integrate ideas for change in
the workplace
6. Present relevant 6.1 Presenting relevant 6.1.1 Gather data information
information information 6.1.2 Assess gathered data
information 8 hours
6.1.3 Record and present
Information
IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 1

7. Practice occupational 7.1 Practicing 7.1.1 Identify OHS compliance
safety and health occupational requirements
policies and procedures safety and health 7.1.2 Prepare OHS requirements
policies and for compliance 4 hours
procedures 7.1.3 Perform tasks in accordance
with relevant OHS policies
and procedures
8. Exercise efficient and 8.1 Exercising efficient 8.1.1 Identify the efficiency and
effective sustainable and effective effectiveness of resource
practices in the sustainable practices utilization
workplace in the workplace 8.1.2 Determine causes of
inefficiency and/or
4 hours
ineffectiveness of resource
utilization
8.1.3 Convey inefficient and
ineffective environmental
practices
9. Practice entrepreneurial 9.1 Practicing 9.1.1 Apply entrepreneurial
skills in the workplace entrepreneurial workplace best practices
skills in the 9.1.2 Communicate
workplace entrepreneurial 3 hours
workplace best practices
9.1.3 Implement cost effective
operations
Common Competencies
1. Apply quality standards 1.1 Applying quality 1.1.1 Assess quality of received
standards materials
1.1.2 Assess own work 10 hours
1.1.3 Engage in quality
improvement
2. Perform computer 2.1 Performing computer 2.1.1 Plan and prepare for
operations operations task to be taken undertaken
2.1.2 Input data into computer
2.1.3 Access information using
Computer
2.1.4 Produce output/data using
20 hours
computer system
2.1.5 Use basic functions of a
www-browser to locate
information
2.1.6 Maintain computer
equipment and system
3.Perform mensuration 3.1 Performing 3.1.1 Select measuring instruments
and calculation mensuration and 3.1.2 Carry out measurements and
calculation calculation 10 hours
3.1.3 Maintain measuring
Instruments
4. Prepare and interpret 4.1 Preparing and 4.1.1 Identify different kinds of
technical drawing interpreting technical technical drawings
drawing 4.1.2 Interpret technical drawing 10 hours
4.1.3 Prepare/make changes to
electrical/electronic
schematics and drawings

4.1.4 Store technical drawings and
equipment/instruments
5. Use hand tools 5.1 Using hand tools 5.1.1 Plan and prepare for tasks to
be undertaken
5.1.2 Prepare hand tools 10 hours
5.1.3 Use appropriate hand tools
and test equipment
5.1.4 Maintain hand tools
6. Terminate and connect 6.1 Terminating and 6.1.1 Plan and prepare for
electrical wiring and connecting electrical termination/connection of
electronics circuit wiring and electronics electrical wiring/electronics
circuit circuits
6.1.2 Terminate/connect electrical 10 hours
wiring/electronics circuits
6.1.3 Test termination/connections
circuits
7. Test electronic 7.1 Testing electronic 7.1.1 Determine criteria for testing
components components electronics components
71.2 Plan an approach for 10 hours
component testing
7.1.3 Test components
7.1.4 Evaluate the testing process
Core Competencies
1. Install and configure 1.1 Installing and 1.1.1 Assemble computer hardware
computer systems configuring computer 1.1.2 Prepare installer
systems 1.1.3 Install operating system and
drivers for peripherals/devices 50 hours
1.1.4 Install application software
1.1.5 Conduct testing and
documentation
2. Set-up computer 2.1 Setting-up computer 2.1.1 Install network cables
network network 2.1.2 Set network configuration
2.1.3 Set router/Wi-Fi/wireless
access point/repeater
configuration 50 hours
2.1.4 Inspect and test the
configured computer
networks
3. Set-up computer 3.1 Setting-up computer 3.1.1 Set-up user access
servers servers 3.1.2 Configure network services
3.1.3 Perform testing, 30 hours
documentation and pre-
deployment procedures
4. Maintain and repair 4.1 Maintaining and 4.1.1 Plan and prepare for
computer systems and repairing computer maintenance and repair
networks systems and networks 4.1.2 Maintain computer systems
and networks
4.1.3 Diagnose faults of computer
systems and networks 30 hours
4.1.4 Rectify/correct defects in
computer systems and
networks
4.1.5 Inspect and test the
computer systems and
networks

Assessment Methods:
Observation, Demonstration, Written Test, Portfolio
Course Delivery:
Combination of Distance Learning and Face to Face
Resources:
List of Recommended tools, equipment and materials for the 25 trainees for
Computer Systems Servicing NC II
Qty Tools Qty Equipment Qty Materials

10 pcs Screwdriver (standard) 10 units Desktop Computer 400 pcs RJ45
10 pcs Screwdriver (Philips) 10 units Laptop computer/Netbook 25 pcs Modular box (RJ45)
5 sets Precision screwdrivers 10 units Computer for Servers 20 pcs Raceway or Slotted PVC
1.5” x 1.5” x 48”
10 pcs Long nose pliers 10 units Server cabinet/Frame 1 box UTP cable (Cat6)
10 pcs Mechanical Pliers 20 pcs Patch panel 1 can Contact cleaner
(24-48 ports)
10 sets Allen wrench 10 sets Working tables 1 piece Whiteboard
10 pcs Crimping tools 1 unit Internet subscription (at 1 spool Filler (lead free)
least 50 MBps)
10 pcs Soldering iron 10 units Uninterruptible Power 4 pcs Fiber optic cable 2 meters
Supply (UPS) (terminated)
10 pcs Solder sucker 10 units Hub / Switch Qty Installers/Software
5 pcs Wire stripper 1 unit Managed switch 10 units Desktop OS (Windows 7
and up – volume license
for proprietary software)
1 unit Portable electric screw 1 unit KVM Switch 1 unit Network OS
drill (Windows Server 2008 –
up license for proprietary
software)
1 set Screw bit 1 unit Network controller 10 units Office productivity
software (license for
proprietary software)
- FREE version
acceptable
OpenOffice/LibreOffice/
WPS
10 pcs Anti-static devices 10 units Router with Wi-Fi 10 units Anti-virus (license for
proprietary software) – or
FREE version acceptable
5 pcs Flash light/Head 10 units Access Point 10 units Disk utility software –
mounted light FREE version acceptable
10 cans Can of Compressed Air 10 units PC Video camera 10 units Virtualization software
or 1 unit or Small Portable Web camera (license for proprietary
Vacuum software) – FREE version
acceptable
10 pcs Impact punchdown tool 2 units External optical drive 10 units Disk creator software
(Bootable USB Image
Creator) – FREE version
1 unit Hot Air Soldering 1 unit USB External HDD, 2.5 10 units Disk image software
enclosure (Image for Recovery
system) FREE version
acceptable
1 unit Cleaning Brush 1 unit USB External HDD, 3.5
enclosure

1 unit USB External HDD, All-
in-one External enclosure
1 unit Network Attached
Storage
(NAS) HD – 1 unit
1 unit 3-in-1 Printer with
Wireless Access
10 pcs Flash drive
10 units Electronic tester VOM
5 units LAN cable tester
Facilities: Computer Systems Service Workshop must be in an infrastructure facility that is

generally accepted to industry standards and practice. Based on class size of
minimum of 25 student/trainees the space requirements for the teaching/ learning
and circulation areas are as follows:
Qualification of Instructors/Trainers:
- Must be a holder of Computer Systems Servicing NC II

- Must have completed Training Methodologies II (TM II)
- Must be a holder of National TVET Trainers Certificate (NTTC) Level 1 in Computer Systems
Servicing NC II
- Must be physically and mentally fit
- Must have at least 3-5 years job/industry experience
- Must be of good moral character
- With pleasing personality
- Must have attended relevant trainings and seminars

B. MODULES OF INSTRUCTION
BASIC COMPETENCIES
Unit of Competency : Participate in workplace communication
Modules Title : Participating in workplace communication
Module Descriptor : This module covers the knowledge, skills and attitudes required to gather, interpret
and convey information in response to workplace requirements.
Nominal Duration : 6 hrs
Summary of learning Outcomes:
LO1. Obtain and convey workplace information
LO2. Perform duties following workplace instructions
LO3. Complete relevant work related documents
Details of Learning Outcomes:

LO1. Obtain and convey workplace information
Assessment
Assessment Criteria Contents Conditions Methodologies
Methods
 Specific and relevant Effective verbal and The trainees must This may Direct
information is accessed nonverbal communication be provided with include: observation
from appropriate sources Different modes of the necessary Lecture Oral interview
 Effective questioning, communication tools, materials demonstration Written test
active listening and and equipment:
Medium of Combination of
speaking skills are used to communication in the Writing materials distance
gather and convey workplace Notebook learning and
information Organizational policies Telephone face to face
 Appropriate medium is Communication Computer with
used to transfer procedures and systems internet
information and ideas connection
Lines of communication
 Appropriate nonverbal
Technology relevant to the
communication is used
enterprise and the
 Appropriate lines of individual’s work
communication with responsibilities
supervisors and colleagues
Workplace etiquette
are identified and followed
 Defined workplace
procedures for the location
and storage of information
are used
 Personal interaction is
carried out clearly and
concisely
LO2. Perform duties following workplace instructions

Assessment
Methods
 Written notices and Effective verbal and The trainees must This may Direct
instructions are read and nonverbal communication be provided with include: observation
interpreted in accordance Different modes of the necessary Lecture Oral interview
with organizational communication tools, materials, demonstration
guidelines and equipment: Written test
Medium of Combination of
 Routine written instruction communication in the Writing materials distance
are followed based on workplace Notebook learning and
established procedure Telephone face to face

 Feedback is given to Organizational / Computer with
workplace supervisor workplace policies internet
based instructions / Communication connection
information received procedures and systems
 Workplace interactions are Lines of communication
conducted in a courteous Technology relevant to the
manner enterprise and the
 Where necessary, individual’s work
clarifications about routine responsibilities
workplace procedures and Effective questioning
matters concerning techniques (clarifying and
conditions of employment probing)
are sought and asked from
appropriate sources Workplace etiquette
 Meetings outcomes are
interpreted and
implemented
LO3. Complete relevant work related documents

Assessment
Methods
 Range of forms relating to Effective verbal and The trainees must This may Direct
conditions of employment nonverbal communication be provided with include: observation
are completed accurately Different modes of the necessary Lecture Oral interview
and legibly communication tools, materials, demonstration Written test
 Workplace data is Organizational / and equipment: Combination of
recorded on standard workplace policies Writing materials distance
workplace forms and Communication Notebook learning and
documents procedures and systems face to face
Telephone
 Basic mathematical Technology relevant to the
processes are used for Computer with
enterprise and the internet
routing calculations individual’s work connection
 Errors in recording responsibilities
information on
forms/documents are
identified and properly
acted upon
 Reporting requirements to
supervisor are completed
according to
organizational guidelines

BASIC COMPETENCIES
Unit of Competency : Work in a team environment
Modules Title : Working in a team environment
Module Descriptor : This module covers the skills, knowledge and attitudes to identify one’s roles and
responsibilities as a member of a team.
LO1. Describe team role and scope
LO2. Identify one’s role and responsibility within a team
LO3. Work as a team member

LO1. Describe team role and scope
Assessment
Methods
 The role and objective of Group structure The trainees must This may Direct
the team is identified from Group development be provided: include: observation
available sources of Access to relevant Lecture Oral interview
Sources of information
information workplace or demonstration Written test
 Team parameters, appropriately Combination of
reporting relationships and simulated distance
responsibilities are environment learning and
identified from team where assessment face to face
discussions and can take place
appropriate external Materials relevant
sources to the proposed
activity or tasks
LO2. Identify one’s role and responsibility within a team

Assessment
Methods
 Individual roles and Team roles and objectives The trainees must This may Direct
responsibilities within the Team structure and be provided: include: observation
team environment are parameters Access to relevant Lecture Oral interview
identified workplace or demonstration
Team development Written test
 Roles and objectives of the Sources of information
appropriately Combination of
team is identified from simulated distance
available sources of environment learning and
information where assessment face to face
can take place
 Team parameters,
reporting relationships and Materials relevant
responsibilities are to the proposed
identified based on team activity or tasks
discussions and
appropriate external
sources

LO3. Work as a team member
Assessment Criteria Contents Conditions Methodologies Assessment
Methods
 Effective and appropriate Communication process The trainees must This may Direct
forms of communications Workplace be provided: include: observation
used and interactions communication protocol Access to relevant Lecture Oral interview
undertaken with team workplace or demonstration
Team planning and Written test
members based on appropriately
decision making Combination of
company practices simulated
Team thinking distance
 Effective and appropriate environment learning and
contributions made to Team roles where assessment face to face
complement team Process of team can take place
activities and objectives, development Materials relevant
based on workplace Workplace context to the proposed
context activity or tasks
 Protocols in reporting are
observed based on
standard company
practices
 Contribute to the
development of team work
plans based on an
understanding of team’s
role and objectives

BASIC COMPETENCIES
Unit of Competency : Solve/address general workplace
Modules Title : Solving/addressing general workplace
Module Descriptor : This unit covers the knowledge, skills and attitudes required to apply problem-
solving techniques to determine the origin of problems and plan for their resolution.
It also includes addressing procedural problems through documentation, and
referral.
LO1. Identify routine problems
LO2. Look for solutions to routine problems
LO3. Recommend solutions to problems

LO1. Identify routine problems
Assessment
Methods
 Routine problems or Current industry hardware The trainees must This may Direct
procedural problem areas and software products and be provided: include: observation
are identified services Access to a Lecture Oral interview
 Problems to be Industry maintenance, workplace over an demonstration
Written test
investigated are defined service and helpdesk extended period, Combination of
and determined practices, processes and or a suitable distance
procedures method of
 Current conditions of the learning and
Industry standard gathering face to face
problem are identified and
diagnostic tools evidence of
documented
operating ability
Malfunctions and over a range of Combination of

resolutions situations. Distance
Learning and
Face to face
LO2. Looks for solutions to routine problems

Assessment
Methods
 Potential solutions to Current industry hardware The trainees must This may Direct
problem are indentified and software products and be provided: include: observation
 Problems to be services Access to a Lecture Oral interview
investigated are defined Industry maintenance, workplace over an demonstration
Written test
and determined service and helpdesk extended period, Combination of
practices, processes and or a suitable
 Recommendations about distance
procedures method of learning and
possible solutions are
Operating systems gathering face to face
developed, documented,
evidence of
ranked and presented to Industry standard
operating ability
appropriate person for diagnostic tools
decision Malfunctions and
resolutions
Root cause analysis

LO3. Recommend solutions to problems
Methods
 Implementation of Standard procedures The trainees must This may Direct
solutions are planned Documentation procedures be provided: include: observation
 Evaluation of implemented Operating systems Access to a Lecture Oral interview
solutions are planned workplace over an demonstration Written test
extended period,
 Recommended solutions Combination of
or a suitable distance
are documented and
method of learning and
submit to appropriate
gathering face to face
person for confirmation
evidence of
operating ability
BASIC COMPETENCIES
Unit of Competency : Develop career and life decisions
Modules Title : Developing career and life decisions
Module Descriptor : This module covers the skills, knowledge and attitudes in managing one’s
emotions, developing reflective practice, and boosting self-confidence and
developing self-regulation.
LO1. Manage one’s emotion
LO2. Develop reflective practice
LO3. Boost self-confidence and develop self-regulation

LO1. Manage one’s emotion
Assessment
Methods
 Self-management Self management The trainees must This may Direct
strategies are identified strategies that assist in be provided: include: observation
 Skills to work regulating behavior and Access to Lecture Oral interview
independently and to show achieving personal and workplace and demonstration
learning goals Written test
initiative, to be resource’s Combination of
conscientious, and Enablers and barriers in Case studies distance
persevering in the face of achieving personal and learning and
setbacks and frustrations career goals face to face
are developed Techniques in handling
 Techniques for effectively negative emotions and
handling negative unpleasant situation in the
emotions and unpleasant workplace
situation in the workplace
are examined
LO2. Develop reflective practice

Assessment
Methods
 Personal strengths and Basic SWOT analysis
x
The trainees must This may Direct
achievements, based on Strategies to improve be provided: include: observation
selfassessment strategies one’s attitude in the Access to Lecture Oral interview
and teacher feedback are workplace workplace and demonstration
contemplated Written test
resource’s

 Progress when seeking and Gibbs’ Reflective Case studies Combination of
responding to feedback Cycle/Model (Description, distance
from teachers to assist Feelings, Evaluation, learning and
them in consolidating Analysis, Conclusion, and face to face
strengths, addressing Action plan)
weaknesses and fulfilling
their potential are
monitored
 Outcomes of personal and
academic challenges by
reflecting on previous
problem solving and
decision making strategies
and feedback from peers
and teachers are predicted
BASIC COMPETENCIES
Unit of Competency : Contribute to workplace innovation
Modules Title : Contributing to workplace innovation
Module Descriptor : This module covers the knowledge, skills and attitudes required to make a pro-
active and positive contribution to workplace innovation.
LO1. Identify opportunities to do things better
LO2. Discuss and develop ideas with others
LO3. Integrate ideas for change in the workplace

LO1. Identify opportunities to do things better
Assessment
Methods
 Opportunities for Roles of individuals in The trainees must This may Direct
improvement are identified suggesting and making be provided: include: observation
proactively in own area of improvements Pens, papers and Lecture Oral interview
work Positive impacts and writing demonstration Written test
 Information are gathered challenges in innovation implements Combination of
and reviewed which may Types of changes and Cartolina distance
be relevant to ideas and responsibility Manila papers learning and
which might assist in Seven habits of highly face to face
gaining support for idea effective people
LO2. Discuss and develop ideas with others

Assessment
Methods
 People who could provide Roles of individuals in The trainees must This may Direct
input to ideas for suggesting and making be provided: include: observation
improvements are improvements Pens, papers and Lecture Oral interview
identified writing
Positive impacts and Demonstration Written test
challenges in innovation implements This may
include:
Lecture
demonstration

Combination of
distance
learning and
face to face
 Ways of approaching Types of changes and Cartolina This may Direct

people to begin sharing responsibility include:
Manila papers observation
ideas are selected
Seven habits of highly Lecture Oral interview
 Meeting is set with effective people demonstration
relevant people Written test
Combination of
 Ideas for follow up are distance
review and selected based learning and
on feedback face to face
 Critical inquiry method is
used to discuss and
develop ideas with others
LO3. Integrate ideas for change in the workplace

Assessment
Methods
 Critical inquiry method is Roles of individuals in The trainees must This may Direct
used to integrate different suggesting and making be provided: include: observation
ideas for change of key improvements Pens, papers and Lecture Oral interview
people Positive impacts and writing demonstration Written test
 Summarizing, analyzing challenges in innovation implements Combination of
and generalizing skills are Types of changes and Cartolina distance
used to extract salient responsibility Manila papers learning and
points in the pool of ideas Seven habits of highly face to face
 Reporting skills are effective people
likewise used to Basic research skills
communicate results
 Current Issues and
concerns on the systems,
processes and procedures,
as well as the need for
simple innovative
practices are identified

BASIC COMPETENCIES
Unit of Competency : Present relevant information
Modules Title : Presenting relevant information
Module Descriptor : This module covers the knowledge, skills and attitudes required to present data /
information appropriately.
LO1. Gather data / information
LO2. Assess gathered data / information
LO3. Record and present information

LO1. Gather data / information
Assessment
Methods
 Evidence, facts and Organizational protocols The trainees must This may Direct
information are collected Confidentiality be provided: include: observation
 Evaluation, terms of Accuracy Evidence of Lecture Oral interview
reference and conditions competent demonstration Written test
Business mathematics and
are reviewed to determine performance Combination of
statistics
whether data/information should be distance
falls within project scope Data analysis obtained by learning and
techniques/procedures observing an face to face
Reporting requirements to individual in an
a range of audiences information
Legislation, policy and management role
procedures relating to the within the
conduct of evaluations workplace or
operational or
Organizational values, simulated
ethics and codes of environment
conduct
LO2. Assess gathered data / information

Assessment
Methods
 Validity of Business mathematics and The trainees must This may Direct
data/information is statistics be provided: include: observation
assessed Data analysis Evidence of Lecture Oral interview
 Analysis techniques are techniques/procedures competent demonstration Written test
applied to assess Reporting requirements to performance Combination of
data/information a range of audiences should be distance
obtained by
 Trends and anomalies are Legislation, policy and learning and
observing an face to face
identified procedures relating to the
individual in an
 Data analysis techniques conduct of evaluations information
and procedures are Organizational values, management role
documented ethics and codes of within the
 Recommendation are conduct workplace or
made on areas of possible operational or
improvement simulated
environment

LO3. Record and present information
Methods
 Studied data/information is Data analysis techniques/ The trainees must This may Direct
recorded. procedures be provided: include: observation
 Recommendations are Reporting requirements to Evidence of Lecture Oral interview
analyzed for action to a range of audiences competent demonstration Written test
ensure they are compatible Legislation, policy and performance Combination of
with the project’s scope procedures relating to the should be distance
and terms of reference. conduct of evaluations obtained by learning and
observing an
 Interim and final reports Organizational values, face to face
individual in an
are analyzed and outcomes ethics and codes of
information
are compared to the conduct
management role
criteria established at the
within the
outset.
workplace or
 Findings are presented to operational or
stakeholders. simulated
environment
BASIC COMPETENCIES
Unit of Competency : Practice occupational safety and health policies and procedures
Modules Title : Practicing occupational safety and health policies and procedures
Module Descriptor : This module covers the knowledge, skills and attitudes required to identify OSH
compliance requirements, prepare OSH requirements for compliance, and perform
tasks in accordance with relevant OSH policies and procedures
LO1. Identify OSH compliance requirements
LO2. Prepare OSH requirements for compliance
LO3. Perform tasks in accordance with relevant OSH policies and procedures

LO1. Identify OSH compliance requirements
Assessment
Methods
 Relevant OSH OSH preventive and The trainees must This may Direct
requirements, regulations, control requirements be provided: include: observation
policies and procedures Hierarchy of Controls Facilities, Lecture Oral interview
are identified in materials tools demonstration
Hazard Prevention and Written test
accordance with and equipment
Control Combination of
workplace policies and necessary for the
General OSH principles distance
procedures activity learning and
 OSH activity Work standards and
face to face
nonconformities are procedures
conveyed to appropriate Safe handling procedures
personnel of tools, equipment and
 OSH preventive and materials
control requirements are Standard emergency plan
identified in accordance and procedures in the
with OSH work policies workplace
and procedures

LO2. Prepare OSH requirements for compliance
Assessment
Methods
 OSH work activity Resources necessary to The trainees must This may Direct
material, tools and execute hierarchy of be provided: include: observation
equipment requirements controls Facilities, Lecture Oral interview
are identified in General OSH principles materials tools demonstration Written test
accordance with and equipment
Work standards and Combination of
workplace policies and necessary for the
procedures distance
procedures activity
Safe handling procedures learning and
 Required OSH materials, of tools, equipment and face to face
tools and equipment are materials
acquired in accordance
with workplace policies Different OSH control
and procedures measures
 Required OSH materials,
tools and equipment are
arranged/ placed in
accordance with OSH
work standards
LO3. Perform tasks in accordance with relevant OSH policies and procedures
Assessment
Methods
 Relevant OSH work OSH work standards The trainees must This may Direct
procedures are identified Industry related work be provided: include: observation
in accordance with activities Facilities, Lecture Oral interview
workplace policies and materials tools demonstration
General OSH principles Written test
procedures and equipment
OSH Violations Non- Combination of
 Work Activities are necessary for the distance
compliance work activities
executed in accordance activity learning and
with OSH work standards face to face
 Non-compliance work
activities are reported to
appropriate personnel

BASIC COMPETENCIES
Unit of Competency : Exercise efficient and effective
Modules Title : Exercising efficient and effective
Module Descriptor : This module covers knowledge, skills and attitude to identify the efficiency and
effectiveness of resource utilization, determine causes of inefficiency and/or
ineffectiveness of resource utilization and Convey inefficient and ineffective
environmental practices
LO1. Identify the efficiency and effectiveness of resource utilization
LO2. Determine causes of inefficiency and/or ineffectiveness of resource utilization
LO3. Convey inefficient and ineffective environmental practices

LO1. Identify the efficiency and effectiveness of resource utilization
Assessment
Methods
 Required resource Importance of The trainees must This may Direct
utilization in the Environmental Literacy be provided: include: observation
workplace is measured Environmental Work Workplace Lecture Oral interview
using appropriate Procedures demonstration
Tools, materials Written test
techniques
Waste Minimization and equipment Combination of
 Data are recorded in relevant to the distance
Efficient Energy
accordance with Consumptions tasks learning and
workplace protocol PPE face to face
 Recorded data are Manuals and
compared to determine the references
efficiency and
effectiveness of resource
utilization according to
established environmental
work procedures
LO2. Determine causes of inefficiency and/or ineffectiveness of resource utilization

Assessment
Methods
 Potential causes of Causes of environmental The trainees must This may Direct
inefficiency and/or inefficiencies and be provided: include: observation
ineffectiveness are listed ineffectiveness Workplace Lecture Oral interview
 inefficiency and/or Tools, materials demonstration Written test
ineffectiveness are and equipment Combination of
identified through relevant to the distance
deductive reasoning tasks learning and
 Identified causes of PPE face to face
inefficiency and/or Manuals and
ineffectiveness are references
validated thru established
environmental procedures

LO3. Convey inefficient and ineffective environmental practices
Assessment
Methods
 Efficiency and Appropriate Personnel to The trainees must This may Direct
effectiveness of resource address the environmental be provided: include: observation
utilization are reported to hazards Workplace Lecture Oral interview
appropriate personnel Environmental corrective demonstration
Tools, materials Written test
 Concerns related resource actions and equipment Combination of
utilization are discussed relevant to the distance
with appropriate personnel tasks learning and
 Feedback on information/ face to face
concerns raised are PPE
clarified with appropriate Manuals and
personnel references
BASIC COMPETENCIES
Unit of Competency : Practice entrepreneurial skills in the workplace
Modules Title : Practicing entrepreneurial skills in the workplace
Module Descriptor : This module covers the outcomes required to apply entrepreneurial workplace best
practices and implement cost-effective operations
LO1. Apply entrepreneurial workplace best practices
LO2. Communicate entrepreneurial workplace best practices
LO3. Implement cost-effective operations

LO1. Apply entrepreneurial workplace best practices
Assessment
Methods
 Good practices relating to The trainees must This may Direct
workplace operations are be provided: include: observation
observed and selected Simulated or Lecture Oral interview
following workplace actual workplace demonstration Written test
policy.
Tools, materials Combination of
 Quality procedures and and supplies distance
practices are complied needed to learning and
with according to demonstrate the face to face
workplace requirements. required tasks
 Cost-conscious habits in References and
resource utilization are manuals
applied based on industry
standards.

LO2. Communicate entrepreneurial workplace best practices
Methods
 Observed good practices Workplace best practices, The trainees must This may Direct
relating to workplace policies and criteria be provided: include: observation
operations are Resource utilization Simulated or Lecture Oral interview
communicated to actual workplace demonstration
Ways in fostering Written test
appropriate person.
entrepreneurial attitudes Tools, materials Combination of
 Observed quality and supplies distance
procedures and practices needed to learning and
are communicated to demonstrate the face to face
appropriate person required tasks
 Cost-conscious habits in References and
resource utilization are manuals
communicated based on
industry standards.
LO3. Implement cost-effective operations

Assessment
Methods
 Preservation and Optimization of workplace The trainees must This may Direct
optimization of workplace resources be provided: include: observation
resources is implemented 5S procedures and Simulated or Lecture Oral interview
in accordance with concepts actual workplace demonstration Written test
enterprise policy
Criteria for cost Tools, materials Combination of
 Judicious use of workplace effectiveness and supplies distance
tools, equipment and Workplace productivity needed to learning and
materials are observed demonstrate the face to face
according to manual and Impact of entrepreneurial
required tasks
work requirements mindset to workplace
productivity References and
 Constructive contributions manuals
to office operations are Ways in fostering
made according to entrepreneurial attitudes
enterprise requirements
 Ability to work within
one’s allotted time and
finances is sustained

COMMON COMPETENCIES
Unit of Competency : Apply quality standards
Modules Title : Applying quality standards
Module Descriptor : This module covers the knowledge, skills, attitudes and values needed to apply
quality standards in the workplace. The unit also includes the application of relevant
safety procedures and regulations, organization procedures and customer
requirements.
LO1. Assess quality of received materials
LO2. Assess own work
LO3. Engage in quality improvement

LO1. Assess quality of received materials
Assessment
Methods
 Work instruction is Reading skills required to The trainees must This may Direct
obtained and work is interpret work instruction be provided: include: observation
carried out in accordance Workplace standards and Organization Lecture Oral interview
with standard operating specifications work procedures demonstration Written test
procedures. Procedures in obtaining Manufacturer’s Combination of
 Received materials are and carrying out work instruction distance
checked against workplace instructions manual learning and
standards and Quality checking Customer face to face
specifications. procedures requirements
 Faulty materials related to Fault identification and Other forms
work are identified and reporting
isolated. Safety and environmental
 Faults and any identified aspects of production
causes are recorded and/or process
reported to the supervisor Carry out work in
concerned in accordance accordance with policies
with workplace and procedures
procedures.
 Faulty materials are
replaced in accordance
with workplace procedures
LO2. Assess own work

Assessment
Methods
 Documentation relative to Communication skills The trainees must This may Direct
quality within the needed to interpret and be provided: include: observation
company is identified and apply defined work Organization Lecture Oral interview
used procedures work procedures demonstration Written test
 Completed work is Identifying errors Manufacturer’s Combination of
checked against workplace (deviation from customer instruction distance
standards relevant to the and or organization manual learning and
task undertaken requirements) face to face
Customer
 Errors are identified and requirements
isolated

 Information on the quality Other forms
and other indicators of
production performance
are recorded in accordance
with workplace procedures
 In cases of deviations from
specific quality standards,
causes are documented
and reported in accordance
with the workplace’s
standards operating
procedures
LO3. Engage in quality improvement

Assessment
Methods
 Process improvement Relevant production The trainees must This may Direct
procedures are participated processes, materials and be provided: include: observation
in relative to workplace products Organization Lecture Oral interview
assignment Safety and environmental work procedures demonstration Written test
 Work is carried out in aspects of production Manufacturer’s Combination of
accordance with process processes instruction distance
improvement procedures Critical thinking manual learning and
 Performance of operation Quality improvement Customer face to face
or quality of product of processes requirements
service to ensure customer
satisfaction is monitored
COMMON COMPETENCIES
Unit of Competency : Perform computer operations
Modules Title : Performing computer operations
Module Descriptor : This module covers the knowledge, skills, attitudes and values needed to perform
computer operations which include inputting, accessing, producing and transferring
data using the appropriate hardware and software.
LO1. Plan and prepare for task to be taken undertaken
LO2. Input data into computer
LO3. Access information using computer
LO4. Produce output/data using computer system
LO5. Use basic functions of a www-browser to locate information
LO6. Maintain computer equipment and systems

LO1. Plan and prepare for task to be taken undertaken
Assessment
Methods
 Requirements of task are Reading and The trainees must This may Direct
determined in accordance comprehension skills be provided: include: observation
with the required output. required to interpret work Equipment Lecture Oral interview
instructions and to demonstration
Learning Written test
interpret basic user
materials
manuals

 Appropriate hardware and OH & S principles and Supplies/materials Combination of
software are selected responsibilities distance
according to task assigned Main types of computers learning and
and required outcome and basic features of face to face
 Task is planned to ensure different operating
that OH & S guidelines systems
and procedures are Main parts of a computer
followed Storage devices and basic
 Client -specific guidelines categories of memory
and procedures are Relevant types of software
followed General security, privacy
 Required data security legislation and copyright
guidelines are applied in
accordance with existing
procedures
LO2. Input data into computer

Assessment
Methods
 Data are entered into the Relevant types of software The trainees must This may Direct
computer using Communication skills to be provided: include: observation
appropriate identify lines of Equipment Lecture Oral interview
program/application in communication, request demonstration
accordance with company advice, follow instructions materials Combination of
procedures and receive feedback
Supplies/materials distance
 Accuracy of information is Storage devices and basic learning and
checked and information is categories of memory face to face
saved in accordance with Basic ergonomics of
standard operating keyboard and computer
procedures user
 Inputted data is stored in
storage media according to
requirements
 Work is performed within
ergonomic guidelines
LO3. Access information using computer

Assessment
Methods
 Correct Relevant types of software The trainees must This may Direct
program/application is be provided: include: observation
Business application
selected based on job Equipment Lecture Oral interview
requirements System software demonstration
 Program/application Basic ergonomics of materials Combination of
containing the information distance
keyboard and computer Supplies/materials
required is accessed learning and
according to company user
face to face
procedures
 Desktop icons are
correctly selected, opened
and closed for navigation
purposes

 Keyboard techniques are
carried out in line with
OH&S requirements for
safe use of keyboards
LO4. Produce output/data using computer system

Assessment
Methods
 Entered data are processed Relevant types of software The trainees must This may Direct
using appropriate software be provided: include: observation
Computer peripherals
commands Equipment Lecture Oral interview
 Data are printed out as Storage devices and basic demonstration
required using computer categories of memory materials Combination of
hardware/peripheral Supplies/materials distance
devices in accordance with learning and
standard operating face to face
procedures
 Files and data are
transferred between
compatible systems using
computer software,
hardware/peripheral
devices in accordance with
standard operating
procedures
LO5. Use basic functions of a www-browser to locate information

Assessment
Methods
 Information requirements Web surfing The trainees must This may Direct
for internet search are be provided: include: observation
Web browsers
established Equipment Lecture Oral interview
Search engines
 Browser is launched Learning demonstration Written test
 Search engine is loaded URLS and keywords materials Combination of
Links distance
 Appropriate search Supplies/materials
learning and
criteria/or URL of site is Bookmarking face to face
entered
 Relevant links are
followed to locate required
information
 Useful pages are
bookmarked or printed as
required

LO6. Maintain computer equipment and systems
Assessment
Methods
 Procedures for ensuring Security measures The trainees must This may Direct
security of data, including be provided: include: observation
Anti-virus software
regular back-ups and virus Equipment Lecture Oral interview
checks are implemented in /programs
Learning demonstration Written test
accordance with standard File Management
materials Combination of
operating procedures
Supplies/materials distance
 Basic file maintenance learning and
procedures are face to face
implemented in line with
the standards operating
procedures
COMMON COMPETENCIES
Unit of Competency : Perform mensuration and calculation
Modules Title : Performing mensuration and calculation
Module Descriptor : This module covers the knowledge, skills and attitudes and values needed identify,
care, handle and use measuring instruments.
LO1. Select measuring instruments
LO2. Carry out measurements and calculation
LO3. Maintain measuring instruments

LO1. Select measuring instruments
Assessment
Methods
 Object or component to be Types of components and The trainees must This may Direct
measured is identified object to be identified be provided: include: observation
 Correct specifications are Knowing the correct Place of Lecture Oral interview
obtained from relevant specifications of the assessment demonstration Written test
source relevant sources Measuring Combination of
 Measuring tools are Identify the necessary instruments distance
selected in line with job measuring tools in Straight edge learning and
requirements selecting the job face to face
Torque gauge
requirements
Try square
Reading skills required to
interpret work instruction Protractor
Communication skills Combination
gauge
Steel rule

LO2. Carry out measurements and calculation
Assessment
Methods
 Appropriate measuring Identifying appropriate The trainees must This may Direct
instrument is selected to measuring instruments to be provided: include: observation
achieve required outcome be used Place of Lecture Oral interview
 Accurate measurements Use accurate assessment demonstration Written test
are obtained for job measurements for the Measuring Combination of
tasks given
 Calculation needed to instruments distance
complete work tasks are Using the four Straight edge learning and
performed using the four fundamentals of face to face
Torque gauge
basic process of addition, mathematical operations
subtraction, multiplication Try square
Introducing proper
and division. procedure in calculating Protractor
 Calculation involving fractions, percentages, and Combination
fractions, percentages and mixed numbers to perform gauge
mixed numbers are used to in the given tasks Steel rule
complete workplace tasks Reading skills required to
 Numerical computation is interpret work instruction
self-checked and corrected Communication skills
for accuracy
 Instruments are read to the
limit of accuracy of the
tool
LO3. Maintain measuring instruments

Assessment
Methods
 Measuring instruments are Using appropriate The trainees must This may Direct
not dropped to avoid instruments tools to avoid be provided: include: observation
damage damage Place of Lecture Oral interview
 Measuring instruments are Proper procedure in assessment demonstration Written test
cleaned before and after cleaning up the workplace Measuring Combination of
using before and after using instruments distance
 Proper storage of Identifying the proper Straight edge learning and
instruments undertaken storage of the instruments face to face
Torque gauge
according to to be kept that met the
manufacturer’s manufacturer’s Try square
specifications and standard specifications and Protractor
operating procedures standard to avoid damage Combination
in mismatching gauge
Reading skills required to Steel rule
interpret work instruction
Communication skills

COMMON COMPETENCIES
Unit of Competency : Prepare and interpret technical drawing
Modules Title : Preparing and interpret technical drawing
Module Descriptor : This module covers the knowledge, skills, and attitudes on the safe use, handling
and maintenance of tools.
LO1. Plan and prepare for tasks to be undertaken
LO2. Prepare hand tools
LO3. Use appropriate hand tools and test equipment
LO4. Maintain hand tools

Assessment
Methods
 Correct technical drawing Drawing conventions The trainees must This may Direct
is selected according to job Symbols be provided: include: observation
requirements Drawings Lecture Oral interview
Dimensioning conventions
 Technical drawings are Markup/notation of Diagrams demonstration Written test
segregated in accordance drawings Charts Combination of
with the types and kinds of distance
drawings Plans
learning and
face to face
LO2. Interpret technical drawing

Assessment
Methods
 Components, assemblies Drawing conventions The trainees must This may Direct
or objects are recognized Symbols be provided: include: observation
as required Drawings Lecture Oral interview
Dimensioning conventions
 Dimensions of the key Markup/notation of Diagrams demonstration Written test
features of the objects drawings Charts Combination of
depicted in the drawing are distance
correctly identified Plans
learning and
 Symbols used in the face to face
drawing are identified and
interpreted correctly
 Drawing is checked and
validated against job
requirements or equipment
in accordance with
standard operating
procedures

LO3. Prepare/make changes to electrical/electronic schematics and drawings
Methods
 Electrical/electronic Mathematics The trainees must This may Direct
schematic is drawn and Communication skills be provided: include: observation
identified Drawings Lecture Oral interview
 Correct drawing is Diagrams demonstration Written test
identified, equipment are Charts Combination of
selected and used in distance
accordance with job Plans
learning and

requirements face to face
LO4. Store technical drawings and equipment/instruments

Assessment
Methods
 Care and maintenance of Care and maintenance of The trainees must This may Direct
drawings are undertaken drawing be provided: include: observation
according to company Record technical drawing Drawings Lecture Oral interview
procedures demonstration
Proper storage of Diagrams Written test
 Technical drawings are instruments Charts Combination of
recorded and inventory is distance
prepared in accordance Plans
learning and
with company procedures face to face
 Proper storage of
instruments is undertaken
according to company
procedures

COMMON COMPETENCIES
Unit of Competency : Use hand tools
Modules Title : Using hand tools
Module Descriptor : This module covers the knowledge, skills, and attitudes on the safe use, handling
and maintenance of tools.

Assessment
Methods
 Tasks to be undertaken are Identifying appropriate The trainees must This may Direct
properly identified hand tools be provided the include: observation
 Appropriate hand tools are Identifying tasks following tools: Lecture Oral interview
identified and selected Selecting appropriate hand Screw drivers demonstration Written test
according to the task tools Pliers Combination of
requirements Punches distance
learning and
Wrenches
face to face

Assessment
Methods
 Tasks to be undertaken are Operating of hand tools The trainees must This may Direct
properly identified Function of hand tools be provided the include: observation
 Appropriate hand tools are following tools: Lecture Oral interview
Common faults of hand
identified and selected tools Screw drivers demonstration Written test
according to the task Safety requirements of Pliers Combination of
requirements hand tools Punches distance
learning and
Preparing hand tools Wrenches
face to face

Assessment
Methods
 Tools are used according Function of tools The trainees must This may Direct
to tasks undertaken Safety requirements of be provided the include: observation
 All safety procedures in tools following tools: Lecture Oral interview
using tools are observed at Proper used of tools Screw drivers demonstration Written test
all times and appropriate Creating report for Pliers Combination of
personal protective malfunctions, unplanned Punches distance
equipment (PPE) are used or unusual events learning and
Wrenches
 Malfunctions, unplanned face to face
or unusual events are
reported to the supervisor

Methods
 Tools are not dropped to Maintenance of tools The trainees must This may Direct
avoid damage Storage of tools be provided the include: observation
 Routine maintenance of following tools: Lecture Oral interview
Standard operational
tools undertaken according procedures, principles and Screw drivers demonstration Written test
to standard operational techniques in maintaining Pliers Combination of
procedures, principles and a tools Punches distance
techniques learning and
Wrenches
 Tools are stored safely in face to face
appropriate locations in
accordance with
manufacturer’s
specifications or standard
operating procedures
COMMON COMPETENCIES
Unit of Competency : Terminate and connect electrical wiring and electronics circuit
Modules Title : Terminating and connecting electrical wiring and electronics circuit
Module Descriptor : This module covers the knowledge, skills, and attitudes and values needed to
terminate and connect electrical wiring and electronic circuits
LO1. Plan and prepare for termination/connection of electrical wiring/electronics circuits
LO2. Terminate/connect electrical wiring/electronic circuits
LO3. Test termination/connections of electronic wiring/electronics circuits

LO1. Plan and prepare for termination/connection of electrical wiring/electronics circuits
Assessment
Methods
 Materials are checked Identified the materials The trainees must This may Direct
according to specifications needed to perform the be provided the include: observation
and tasks given specification tools for Lecture Oral interview
 Appropriate tools and Used appropriate tools and measuring, demonstration Written test
equipment are selected equipment as required in cutting, drilling,
Combination of
according to tasks the given tasks assembling
distance
requirements /disassembling,
Prior planning to perform learning and
connecting.
 Task is planned to ensure the specific guidelines and face to face
OH&S guidelines and procedures
procedures are followed Ensuring the accuracy and
 Electrical correctness of
wiring/electronic circuits electrical/wiring and
are correctly prepared for electronics connections to
connecting/termination in be used and placed in the
accordance with worksite
instructions and work site Reading skills required to
procedures interpret work instruction
Communication skills

LO2. Terminate/connect electrical wiring/electronic circuits
Methods
 Safety procedures in using Provide necessary safety The trainees must This may Direct
tools are observed at all procedures in using tools be provided the include: observation
times and appropriate and appropriate protective tools for Lecture Oral interview
personal protective equipment in the worksite measuring, demonstration Written test
equipment are used Tasks given are based to cutting, drilling,
Combination of
 All work undertaken standards procedures in assembling
distance
safely in accordance with accordance with the safety /disassembling,
learning and
the workplace and requirements connecting.
face to face
standard procedure Identifying appropriate
 Appropriate range of methods in terminating
methods in connection are according
termination/connection are to prescribed standards
used according to Using proper sequence of
specifications, operation
manufacturer’s Jobs performance must be
requirements and safety in accordance with the
 Correct sequence of standard procedures
operation is followed Reading skills required to
 Accessories used are interpret work instruction
adjusted, if necessary Communication skills
 Confirm
termination/connection
undertaken successfully in
accordance with job
specification
LO3. Test termination/connections of electrical wiring/electronics circuits

Assessment
Methods
 Testing of all completed Using of appropriate tools The trainees must This may Direct
termination/ connections in testing of the different be provided the include: observation
of electric circuits connected to tools for Lecture Oral interview
wiring/electronic circuits ensure the validity and measuring, demonstration Written test
is conducted for conformity of the cutting, drilling,
Combination of
compliance with connection assembling
distance
specifications and Identify the accurate tools /disassembling,
learning and
regulations using to checked the specified connecting.
face to face
appropriate procedures and wiring circuits
equipment
Reading skills required to
 Wiring and circuits are
interpret work instruction
checked using specified
testing procedures Communication skills
 Unplanned events or Responding as compliance
conditions are responded with the standard
to in accordance with established procedures
established procedures

COMMON COMPETENCIES
Unit of Competency : Test electronic components
Modules Title : Testing electronic components
Module Descriptor : This module covers the knowledge, skills and attitudes required to test electronic
components. It includes competencies in determining the criteria for testing
electronics components, planning an approach for component testing, testing the
components and evaluating the testing process.
LO1. Determine criteria for testing electronics components
LO2. Plan an approach for component testing
LO3. Test component
LO4. Evaluate the testing process

LO1. Determine criteria for testing electronics components
Assessment
Methods
 Work instructions are Mensuration/Mathematics The trainees must This may Direct
obtained and clarified Safety be provided the include: observation
based on job order or following: Lecture Oral interview
Materials, tools and
client requirements Tools and demonstration
equipment uses and Written test
 Responsible person is specifications equipment Combination of
consulted for effective and Systems and processes Working distance
proper work coordination area/bench learning and
 Data sheets/application Electronic face to face
notes are obtained and components
interpreted based on Testing
manufacturer’s instruments and
specifications equipment
 Testing criteria are defined Reporting forms
to ensure that components
meet technical and quality
requirements
 Document and
communicate testing
criteria to relevant
personnel
LO2. Plan an approach for component testing

Assessment
Methods
 Various testing methods Mensuration/Mathematics The trainees must This may Direct
are identified based on Safety be provided the include: observation
types of electronic following: Lecture Oral interview
components Tools and demonstration
 Responsible person is specifications equipment Combination of
consulted for effective and Systems and processes Working distance
proper work coordination area/bench learning and
face to face
 Data sheets/Application Electronic
notes are obtained and components

Interpreted based on Testing Thir
manufacturer’s instruments and
specifications equipment
 Testing criteria are defined Reporting forms
to ensure that components
meet technical and quality
requirements
 Document and
communicate testing
criteria to relevant
personnel
LO3. Test components

Assessment
Methods
 Testing methods are Mensuration/Mathematics The trainees must This may Direct
applied to ensure that Safety be provided the include: observation
products meet creative, following: Lecture Oral interview
production and technical Tools and demonstration
requirements equipment
specifications Combination of
 Problems and faults Systems and processes Working distance
detected by testing are area/bench learning and
recorded and remedial Electronic face to face
steps taken in records components
systems is documented
Testing
 Problems and faults instruments and
detected during testing are equipment
resolved in accordance
with agreed project or Reporting forms
industry practice
 Evaluate final products
against the previously
determined criteria
 Testing process is
documented and
summarized evaluation
report is submitted to
relevant personnel
LO3. Test components

Assessment
Methods
 Testing methods that were Mensuration/Mathematics The trainees must This may Direct
successful and those that Safety be provided the include: observation
led to difficulties are following: Lecture Oral interview
identified based on Tools and demonstration
industry standards equipment
specifications Combination of
 Testing process and Systems and processes Working distance
records system are area/bench learning and
evaluated based on Electronic face to face
standard procedures components

 Test results/findings are Testing Written test
documented for instruments and Portfolio
subsequent components equipment
testing Reporting forms
CORE COMPETENCIES
Unit of Competency : Install and configure computer systems
Modules Title : Installing and configuring computer systems
Module Descriptor : This module covers the outcomes required in installing and configuring desktop
and workstation computers systems. It consists of competencies to assemble
computer hardware, install operating system and drivers for peripherals/devices, and
install application software as well as to conduct testing and documentation.

LO1. Assemble computer hardware
LO2. Prepare installer
LO3. Install operating system and drivers for peripherals/devices
LO4. Install application software
LO5. Conduct testing and documentation

LO1. Assemble computer hardware
Assessment
Methods
 Unit assembly is planned Safety procedures The trainees must This may Direct
and prepared to ensure Basic terms, concepts, be provided the include: observation
OH&S policies and functions and following: Lecture Oral interview
procedures are followed in characteristics of PC Tools and test demonstration Written test
accordance with systems hardware components instruments Combination of
requirements
Structure of operating PC or workstation distance
 Materials necessary to systems Computer learning and
complete the work are Familiarization with the peripherals/ face to face
identified and obtained in various computer systems’ devices Blended
accordance with components and
established procedures and Appropriate OS,
peripherals drivers and
checked against systems
requirements System configuration/ software
settings of computer applications/
 Tools, equipment, and systems and devices programs
testing devices needed to
carry out the installation
work are obtained in
accordance with
established procedures and
checked for correct
operation and safety
 Computer hardware is
assembled in accordance
with established
procedures and systems
requirements

 Basic-input-output-system
(BIOS) configuration is
performed in accordance
with hardware
requirements
LO2. Prepare installer

Assessment
Methods
 Portable bootable devices Safety procedures The trainees must This may Direct
are created in accordance Basic computer be provided the include: observation
with software configuration set up following: Lecture Oral interview
manufacturer instruction Tools and test demonstration
System’s specifications Written test
 Customized installers are instruments Combination of
Identifying common
prepared in accordance symptoms and problems PC or workstation distance
with software utilization associated with each Computer learning and
guide and end user devices peripherals/ face to face
agreement devices
Troubleshooting and
 Installation of portable isolating PC hardware Appropriate OS,
applications are carried out problems drivers and
in accordance with software
software user guide and Diagnosing and
troubleshooting hardware applications/
software license programs
conflicts
Knowledge in installing
peripherals, network
devices and other I/O
devices
LO3. Install operating system and drivers for peripherals/devices

Assessment
Methods
 Operating system (OS) is Computer operating The trainees must This may Direct
installed in accordance systems be provided the include: observation
with established Peripheral devices following: Lecture Oral interview
installation procedures and Tools and test demonstration
Computer systems design Written test
to comply with end-user instruments Combination of
requirements
PC or workstation distance
 Peripherals/devices drivers learning and
Computer
are installed and face to face
peripherals/
configured in accordance
devices Blended
with manufacturer’s
instructions and/or OS Appropriate OS,
installation procedures drivers and
software
 OS and drivers
applications/
updates/patches are
programs
accessed and installed in
accordance with
manufacturer’s
recommendations and
requirements

 On-going checks of the
quality of the work are
undertaken in accordance
with established
procedures
LO4. Install application software

Assessment
Methods
 Application software are Application and The trainees must This may Direct
installed based on software devices/drivers installation be provided the include: observation
installation guides, end- procedures following: Lecture Oral interview
user requirements and Use of utilities/software Tools and test demonstration Written test
software license agreement instruments
Drivers/Software update Combination of
 Variation to application procedures PC or workstation distance
software installation is learning and
Application software Computer
carried out in accordance face to face
license agreements peripherals
to customer/client
Application packages & /devices
requirements
use of application Appropriate OS,
 Software updates are
programs drivers and
accessed and installed in
software
accordance with
applications
manufacturer’s
/programs
recommendations and
requirements
LO5. Conduct testing and documentation

Assessment
Methods
 Devices/systems and/or Stress testing procedures The trainees must This may Direct
installation is tested to 5S and 3Rs environmental be provided the include: observation
determine whether it policies following: Lecture Oral interview
conforms to requirements Tools and test demonstration Written test
 Stress test is conducted to instruments Combination of
ensure reliability of PC or workstation distance
equipment in accordance learning and
Computer
with manufacturer’s face to face
peripherals
instructions and system
/devices Blended
requirements
Appropriate OS,
 5S and 3Rs are followed
drivers and
according to
software
environmental policies
applications
 Documentation in relation /programs
to the test is forwarded to
appropriate personnel
and/or authority in
accordance with
requirements

CORE COMPETENCIES
Unit of Competency : Set-up computer networks
Modules Title : Setting-up computer networks
Module Descriptor : This unit covers the outcomes required in setting-up computers networks for LANs
and small-office home-office (SOHO) systems. It consists of competencies to install
network cables, set network configuration, set router/Wi-Fi/ wireless access
point/repeater configuration as well as to inspect and test the configured computer
networks.
LO1. Install network cables
LO2. Set network configuration
LO3. Set router/Wi-Fi/wireless access point/repeater configuration
LO4. Inspect and test the configured computer networks

LO1. Install network cables
Assessment
Methods
 Cable route are determined Computer network The trainees must This may Direct
and planned in accordance concepts be provided the include: observation
with network design and Network cables following: Lecture Oral interview
actual installation site PC or workstation demonstration
Network cable installation Written test
 Network materials Copper cable splicing and Network cables Combination of
necessary to complete the cable testing and materials distance
work are identified and Router/Wi- learning and
obtained in accordance Fiber optic cables splicing
Fi/wireless access face to face
with established and installation
requirements point/repeater Blended
procedures and checked
against systems Cable raceways/ducts Tools and test
requirements instruments
 Tools, equipment and Appropriate
testing devices needed to software
carry out the installation applications
work are obtained in /programs
accordance with
checked for correct
operation and safety
 Appropriate personal
protective equipment is
used and OHS policies and
procedures are followed
 Copper cable splicing is
performed based on
Electronic Industries
Alliance/Telecommunicati
ons Industry Association
(EIA/TIA) standards
 Network cables and cable
raceway are installed in
accordance with
installation requirements

 Installation work is
performed and is checked
to ensure no unnecessary
damage has occurred and
complies with
requirements
 OHS standards and 5S
principles are followed
according to enterprise
requirements
 Excess components and
materials are disposed of
based on WEEE directives
and 3Rs waste
management program
LO2. Set network configuration

Assessment
Methods
 Network connectivity of Network design The trainees must This may Direct
each terminal is checked in (addressing, subnetting be provided the include: observation
accordance with network and topology) following: Lecture Oral interview
design IPv4 and IPv6 PC or workstation demonstration Written test
 Any fault or problem in Network interface card Network cables Combination of
the network system is (NIC) settings and materials distance
diagnosed and remedied in Local area network (LAN) Router/Wi- learning and
line with the standard port configuration Fi/wireless access face to face
operating procedures point/repeater
 Network interface card Tools and test
(NIC) settings are instruments
with network design Appropriate
software
 Communication checking applications
between terminals are /programs
carried out in accordance
with OS network PPE
configuration guides
 Unplanned events or
conditions are responded
to in accordance with
LO3. Set router/Wi-Fi/wireless access point/repeater configuration

Assessment
Methods
 Client device systems Router/Wi-Fi/ wireless The trainees must This may Direct
settings are configured in access point/repeater be provided the include: observation
accordance with configuration following: Lecture Oral interview
manufacturer’s Device systems settings PC or workstation demonstration Written test
instructions and end-user configuration Network cables Combination of
preferences
and materials distance
Router/Wi- learning and
Fi/wireless access face to face

 Local area network (LAN) WAN area network point/repeater
port is configured in (WLAN) port Tools and test
accordance with configuration instruments
manufacturers’
Wireless settings Appropriate
instructions and network
configuration software
design
Security/Firewall/Advance applications
 Wide area network settings configuration /programs
(WAN) port is configured PPE
in accordance with Cloud computing
manufacturers’
instructions and network
design
 Wireless settings are
manufacturers’
instructions, network
design and end-user
preferences
 Security/Firewall/Advance
settings are configured in
accordance with
manufacturers’
instructions and end-user
preferences
LO4. Inspect and test the configured computer networks

Assessment
Methods
 Final inspections are Network connectivity The trainees must This may Direct
undertaken to ensure that testing be provided the include: observation
the configuration done on Philippine Electrical Code following: Lecture Oral interview
the computer networks relevant to data connection PC or workstation demonstration Written test
conforms with the
OHS standards and 5S Network cables Combination of
manufacturer’s
principles and materials distance
instruction/manual
Practicing 3Rs – reduce, Router/Wi- learning and
 Computer networks are re-use, recycle/recover Fi/wireless access face to face
checked to ensure safe point/repeater
operation 3Rs environmental
policies Tools and test
 Reports are instruments
prepared/completed Managing waste from
according to company electrical and electronic Appropriate
requirements equipment (WEEE) software
applications
/programs
PPE

CORE COMPETENCIES
Unit of Competency : Set-up computer servers
Modules Title : Setting-up computer servers
Module Descriptor : This module covers the knowledge, skills and attitudes needed to set-up computer
servers for LANs and SOHO systems. It consists of competencies to set-up user
access and configures network services as well as to perform testing, documentation
and pre-deployment procedures
LO1. Set-up user access
LO2. Configure network services
LO3. Perform testing, documentation and pre-deployment procedures

LO1. Set-up user access
Assessment
Methods
 User folder is created in Network operating system The trainees must This may Direct
accordance with network (NOS) features be provided the include: observation
operating system (NOS) Computer servers and following: Lecture Oral interview
features functions PC or workstation demonstration Written test
 User access level is Types of network services network and Combination of
configured based on NOS server distance
Web
features and established applications/technologies Network learning and
network access operating system face to face
policies/end-user Setting-up and configuring
(NOS) Blended
requirements servers
Network printer
 Security check is Setting-up client/user
access and security Tools and test
performed in accordance instruments
with established network
access policies/end-user Appropriate
requirements software
applications
/programs
LO2. Configure network services

Assessment
Methods
 Normal functions of server User access level The trainees must This may Direct
are checked in accordance configuration be provided the include: observation
with manufacturer’s Network services following: Lecture Oral interview
instructions configuration PC or workstation demonstration Written test

 Required modules/add-ons - configuring web services network and Combination of
are installed/updated based - configuring file sharing server distance
on NOS installation services Network learning and
procedures - configuring print sharing operating system face to face
 Network services to be services (NOS)
configured are confirmed Installing and configuring Network printer
based on user/system modules/add-ons
Tools and test
requirements
instruments
 Operation of network Configuration of network Appropriate
services are checked based services software
on user/system applications
requirements /programs
LO3. Perform testing, documentation and pre-deployment procedures

Assessment
Methods
 Pre-deployment is Testing procedures The trainees must This may Direct
undertaken based on Pre-deployment be provided the include: observation
enterprise policies and procedures and practices following: Lecture Oral interview
procedures PC or workstation demonstration
Enterprise policies and Written test
 Operation and security procedures network and Combination of
check are undertaken server distance
End user requirements
based on end-user Network learning and
requirements Enterprise policies and
operating system face to face
procedures
 Reports are (NOS) Blended
prepared/completed Documentation and
Network printer
according to enterprise making reports
Tools and test
policies and procedures instruments
Appropriate
software
applications
/programs

CORE COMPETENCIES
Unit of Competency : Maintain and repair computer systems and networks
Modules Title : Maintaining and repairing computer systems and networks
Module Descriptor : This module covers the knowledge, skills and attitudes needed to maintain and
service computer systems and networks

LO1. Plan an prepare for maintenance and repair
LO2. Maintain computer systems and networks
LO3. Diagnose faults of computer systems and networks
LO4. Rectify/correct defects in computer systems and networks
LO6. Inspect and test the computer systems and networks

LO1. Plan an prepare for maintenance and repair
Assessment
Methods
 Maintenance and/or Planning and preparing for The trainees must This may Direct
Diagnosis of faults is maintenance be provided the include: observation
planned and prepared in Computer systems following: Lecture Oral interview
line with job requirements maintenance procedures Tools demonstration Written test
 Tools, equipment and -PC systems Computers and Combination of
testing devices needed for -Computer operations peripherals distance
the maintenance are -Electronic fault findings learning and
Test instruments
obtained and checked for Use and operation of tools, face to face
correct operation and Materials
instruments and testing Blended
safety devices PPE
 Materials necessary to Technical
complete the work are manuals
obtained in accordance
with established
procedures and checked
against job requirements
 OHS policies and
procedures are followed in
line with job requirements
 Computer systems and
networks for maintenance
are checked against
job/service order or
instructions and
specifications
LO2. Maintain computer systems and networks

Assessment
Methods
 Appropriate personal Accomplished forms The trainees must This may Direct
protective equipment is -Diagnostic reports be provided the include: observation
used in line with standard -Proposal reports following: Lecture Oral interview
procedures Problem solving in Tools demonstration Written test
 Normal function of emergency situation Computers and
computer systems and peripherals

networks are checked in Procedures in maintenance Test instruments Combination of
accordance with scheduling distance
Materials
manufacturer’s Preventive maintenance of learning and
instructions PPE face to face
computer system and
 Scheduled/periodic network Technical
maintenance is performed manuals
in accordance with
manufacturer’s
requirements
 Where necessary, needed
repairs/replacements are
made in accordance with
LO3. Diagnose faults of computer systems and networks

Assessment
Methods
 Appropriate personal Diagnostic procedures The trainees must This may Direct
protective equipment is Accomplished forms be provided the include: observation
used in line with standard -Diagnostic software following: Lecture Oral interview
procedures utilities Tools demonstration Written test
 Faults or problems in the -Gathering of information Computers and Combination of
computer systems and Defects in computer peripherals distance
networks are diagnosed systems and networks Test instruments learning and
according to requirements Troubleshooting and face to face
and in line with the Materials
repair techniques
standard procedures PPE
 Contingency measures are Technical
managed and implemented manuals
in accordance with

LO4. Rectify/correct defects in computer systems and networks
Assessment
Methods
 Appropriate personal Corrective action The trainees must This may Direct
protective equipment is -hardware configuration be provided the include: observation
used in line with standard -software configuration following: Lecture Oral interview
procedures Tools demonstration Written test
 Defective components or Computers and Combination of
parts are replaced or peripherals distance
corrected without damage Test instruments learning and
to the surrounding face to face
environment or services Materials
 Adjustments, if necessary PPE
are made in accordance Technical
with established manuals
procedures
LO5. Inspect and test the computer systems and networks

Assessment
Methods
 Final inspection are Testing methods and The trainees must This may Direct
undertaken to ensure that procedures be provided the include: observation
the testing conducted on Documentation and following: Lecture Oral interview
the device conforms with making reports Tools demonstration Written test
the manufacturer’s
Waste management Computers and Combination of
instruction/manual
OHS standards and 5S peripherals distance
 Computer systems and principles Test instruments learning and
networks are face to face
checked/tested to ensure Practicing 3Rs – reduce, Materials
safe operation re-use, recycle/recover PPE
 OHS standards and 5S 3Rs environmental Technical
principles are followed policies manuals
according to enterprise Managing waste from
policies electrical and electronic
 Work site is cleaned and equipment (WEEE)
cleared of all debris and
left in safe condition in
accordance with company
procedures
 Excess components and
materials are disposed of
based on WEEE directives
and 3Rs waste
management program
 Report is prepared and
completed according to
company requirements

CSS NC II CBC Integration of 21st Century Skills

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CSS NC II CBC Integration of 21st Century Skills

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COMPETENCY-BASED CURRICULUM

Course Title: COMPUTER SYSTEMS SERVICING NC II

Trainee Entry Requirements:

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 1

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 2

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 3

Qty Tools Qty Equipment Qty Materials

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 4

Facilities: Computer Systems Service Workshop must be in an infrastructure facility that is

- Must be a holder of Computer Systems Servicing NC II

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 5

Details of Learning Outcomes:

LO2. Perform duties following workplace instructions

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 6

LO3. Complete relevant work related documents

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 7

Details of Learning Outcomes:

LO2. Identify one’s role and responsibility within a team

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 8

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 9

Details of Learning Outcomes:

Malfunctions and over a range of Combination of

LO2. Looks for solutions to routine problems

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 10

Details of Learning Outcomes:

LO2. Develop reflective practice

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 11

Details of Learning Outcomes:

LO2. Discuss and develop ideas with others

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 12

 Ways of approaching Types of changes and Cartolina This may Direct

LO3. Integrate ideas for change in the workplace

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 13

Details of Learning Outcomes:

LO2. Assess gathered data / information

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 14

Details of Learning Outcomes:

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 15

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 16

Details of Learning Outcomes:

LO2. Determine causes of inefficiency and/or ineffectiveness of resource utilization

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 17

Details of Learning Outcomes:

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 18

LO3. Implement cost-effective operations

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 19

Details of Learning Outcomes:

LO2. Assess own work

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 20

LO3. Engage in quality improvement

Details of Learning Outcomes:

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 21

LO2. Input data into computer

LO3. Access information using computer

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 22

LO4. Produce output/data using computer system

LO5. Use basic functions of a www-browser to locate information

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 23

Details of Learning Outcomes:

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 24

LO3. Maintain measuring instruments

IRIGA CITY CSS NC II CBC WITH INTEGRATION OF 21ST CENTURY SKILLS 25

Details of Learning Outcomes: