Franchise Position Title: Instructor (Adult)

(Instructor)
@Berlitz Learning Center Title: Pre-Hire Instructor
Location*: Franchise Center
Position level: Instruction
Description date: January 2018
Reporting relationship: LCD / LMI/LIS/DoS
Evaluation: GPR / TPE, conducted by: LCD / LMI/LIS/DoS

Overview of position:
The instructor is responsible for teaching assigned classes in accordance with Berlitz
instruction principles (Method®); for maintaining student class records and fulfilling
administrative duties within their instructor position as required or requested by the MI/DoS;
and for participating in professional development activities. In liaison with the MI/DoS, the
instructor is further responsible for counseling students, providing effective feedback and
advice; recommending appropriate products services to meet customers' needs; and
consulting with the MI/DoS with regards to the design and/or delivery of programs in
accordance with their enhanced product knowledge. All job functions are to be completed
within the framework provided by the negotiated agreements.

Key areas of responsibility:

 Deliver lessons in accordance with Berlitz teaching principles (Method®); and focused on
the interests and needs of the students, working with private students and groups of dif-
fering sizes at the Franchise Language Center (FLC) and at off-site locations
 Integrate learning technology into teaching programs, as required by the curriculum
 Keep student records and pedagogical cards up-to-date as required or requested
 Fulfill ongoing responsibilities to customers as required by the Berlitz Learning Cycle
o assessing existing and prospective customers' level of proficiency
o providing evaluation for progress reports and certificates
o delivering counseling sessions to students in liaison with the MI/DoS and based
on above mentioned forms
o recommending improvements to the students' programs, in liaison with the MI/
DoS
o distributing and collecting feedback forms
 Maintain an impeccable customer focus in the delivery of all duties
 Can be asked to help promote FLC activities to customers
 Actively participate in own professional self-development plan, directed and supported by
the MI/DoS, including lesson observations, peer observations, workshops, etc.
 Careful use of instructional and center resource materials

Franchise Instructor (Adult) Job Description & Training Plan BFC 04.01.01.2018 Page 1 of 6
*This Berlitz Center is an independently owned and operated franchise
Qualifications / Related Experience
 Educated native proficiency / near-native fluency in the language s/he will teach
 Cultural sensitivity
 Excellent communication and interpersonal skills
 Successful completion of the Berlitz instructor training (IQP)
 One of the following minimum degrees or the equivalent:
o English: Associate Degree
o French: Baccalauréat
o German: Abitur
o Italian: Maturità
o Spanish: Bachillerato
 Relevant work experience, preferred
 Teaching experience and/or qualifications desired, but not essential
 Ability to communicate in local language desired

By signing below I acknowledge and accept the responsibility of the ‘Instructor’ position at
(NAME OF FRANCHISE COMPANY)*.This job description does not imply that these are the
only job duties to be performed by occupying this position. I understand that I will be required
to follow all job related instructions and to perform all other job related tasks requested by my
supervisor.

Date: ______________________ Employee Signature: ______________________

Supervisor Signature: ________________________________________________________

Franchise Instructor (Adult) Job Description & Training Plan BFC 04.01.01.2018 Page 2 of 6
*This Berlitz Center is an independently owned and operated franchise
Franchise Position Title: Instructor (Adult)
(Instructor)

Franchise EMEA Instructor Qualification Program

(IQP)
Online Training Live Training
Instructor Training & Development (IQP) Instructor Training & Development (IQP)
o Instructor Qualification Program (Modules o Instructor Qualification Program (Initial
available in English, French & German) Method Training)
o IQP Pre-Reading (E)
o The Berlitz Difference (EFG)
o Teaching Beginners (EFG)
o Presentation Techniques (EFG)
o Practice Techniques (EFG)
o Fluency Activities (EFG)
Training Support Materials
o Listening & Reading Activities (EFG)
 Instructor Qualification Program Training
o Setting Learner Centered Goals, Sign-
Documents (Adult)
posting and Wrap-Up (E)
 Instructor Qualification Program Lesson
o Correction Techniques (E)
Evaluation Guidelines & Documents

Record of required training:

Tick (√) boxes above when completed; then enter below dates of live training, name of trainer
and trainee signature. (Note: Add more lines if needed)

Date(s): ____________Trainer: _________________ Trainee Signature: ______________

Date(s): ____________Trainer: _________________ Trainee Signature: ______________

Date(s): ____________Trainer: _________________ Trainee Signature: ______________

Date(s): ____________Trainer: _________________ Trainee Signature: ______________

Franchise Instructor (Adult) Job Description & Training Plan BFC 04.01.01.2018 Page 3 of 6
*This Berlitz Center is an independently owned and operated franchise
Franchise Position Title: Instructor (Adult)
(Instructor)

Franchise EMEA Materials Orientation - Instructor

Online Training Live Training
For English Instructors - Berlitz Materials The Berlitz Company
o Berlitz English 1-4 Instructor Orientation o Global Berlitz and Local Company Profile &
o BerlitzEnglish Business Suite for Levels 5 - 8: Presentation
Instructor Orientation
o Berlitz English Mobile Companion Facts (Features) & Benefits:
o Berlitz English Companion Website o
Berlitz Method®
o Introduction to the Berlitz Digital Curriculum o
Berlitz Proficiency Levels
o
Berlitz Standard Program Materials
For FIGS Instructors - Berlitz Materials o
Berlitz Tuition Forms
o Berlitz French, Italian, German & Spanish 1-4 o
Berlitz Testing & External Exams
Orientation
o Berlitz French, German & Spanish 5-6 Orien-
tation
Training Support Materials
 Berlitz & Local LC Company Presentation
All Instructors Berlitz Products  Berlitz Sell Sheets & Product Info
o
Total Immersion®  Berlitz Program Catalog
 Berlitz Franchise Operations Manual

Record of required training:

Tick (√) boxes above when completed; then enter below dates of live training, name of trainer
and trainee signature. (Note: Add more lines if needed)

Date(s): ____________Trainer: _________________ Trainee Signature: ______________

Date(s): ____________Trainer: _________________ Trainee Signature: ______________

Date(s): ____________Trainer: _________________ Trainee Signature: ______________

Date(s): ____________Trainer: _________________ Trainee Signature: ______________

Franchise Instructor (Adult) Job Description & Training Plan BFC 04.01.01.2018 Page 4 of 6
*This Berlitz Center is an independently owned and operated franchise
Franchise Position Title: Instructor (Adult)
(Instructor)

Franchise EMEA
Customer Service, People Management &
Business Skills - Instructor
Online Training Live Training
Customer Service, People Management & Customer Service
Business Skills o Berlitz Customer Service
o Berlitz Customer Service o Berlitz Learning Cycle
o Counseling Simulation o Customer Surveys
o Berlitz Learning Cycle

Training Support Materials

 Berlitz Franchise Learning Cycle Manual
 Customer Surveys and Evaluation Tools
 Training & Quality Report

Record of required training:

Tick (√) boxes above when completed; then enter below dates of live training, name of trainer
and trainee signature. (Note: Add more lines if needed)

Date(s): ____________Trainer: _________________ Trainee Signature: ______________

Date(s): ____________Trainer: _________________ Trainee Signature: ______________

Date(s): ____________Trainer: _________________ Trainee Signature: ______________

Date(s): ____________Trainer: _________________ Trainee Signature: ______________

Franchise Instructor (Adult) Job Description & Training Plan BFC 04.01.01.2018 Page 5 of 6
*This Berlitz Center is an independently owned and operated franchise
Record of Further Training: Instructor (Adult)
(Instructor)

Name: _____________________________________

Training Trainer Date(s) Trainee Signature

Franchise Instructor (Adult) Job Description & Training Plan BFC 04.01.01.2018 Page 6 of 6
*This Berlitz Center is an independently owned and operated franchise