PLEASE WRITE YOUR NAME HERE

PRACTICE EXERCISE
THE DIFFERENCE BETWEEN ORDINARY AND
EXTRAORDINARY IS THAT LITTLE EXTRA.
An Oregon schoolteacher went to Nordstrom’s department store to buy a $1 booklet on how to
tie scarves. An assistant told the teacher that, unfortunately, the store had sold out of the item.
Four weeks later, the teacher looking through her mail, to her surprise, found two of the
booklets, at no charge. The gesture made her a faithful Nordstrom customer, even though they
didn’t have what she wanted the first time around.

But that’s not the whole story. There is no Nordstrom department store
in the teacher’s home town. She drives 160 miles round trip to shop at
a store that took the time and effort to compensate her because they
were out of a simple inexpensive booklet.
You might not always be able to give customers or co-workers exactly what they want. But the
way you go above and beyond to make up for an oversight, mistake or product shortage can
build a greater sense of loyalty and satisfaction than if you merely meet the initial request.

What will customers or clients remember about you when you are not able to meet a request? The
mere fact that you couldn’t provide what they wanted? Or, the creative, service minded way you
responded to the situation and turned a negative into a positive.

Let us not be weary in doing well, for at the proper time we will reap a harvest if we do not give up.

1. Make the following changes

a. Change paragraph 1 to a different font type of your choice, but it must be readable 1

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b. Change paragraph 2 to a different font size of your choice, but it must be readable

c. Bold and underline the heading, and change font size to 20 1

d. Center paragraph 2 1

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OBIT INTRODUCTION TO INFORMATION TECHNOLOGY –PRACTICE 2022
1

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 PLEASE WRITE YOUR NAME HERE

e. Align paragraph 3 to the right

f. Justify paragraph 1

g. Name file The difference, include your full name as part of the file name, Save on
desktop

2. Enter the following after the last paragraph

a. Let us not become weary in doing well, for at the proper time we will reap a harvest if 1
we do not give up.

b. Format paragraph 1 to appear in Book Antiqua 1

c. Format paragraph 3 to appear in Arial and italic 1

d. Format paragraph 4 to appear in red, bold text 1

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e. Insert a Header with your First and Last Name
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f. Save as The difference, include date as part of the file name, Save on desktop

g. Close

3. Do the following

a. Open file the difference between ordinary. 1

b. Insert a picture, in the middle and ensure that the text appears around the picture 1

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c. Insert a footer name Evaluation Exercise and make it red
1
d. Save The difference, include date and time as part of the file name, Save on desktop

OBIT INTRODUCTION TO INFORMATION TECHNOLOGY –PRACTICE 2022