TECHNIQUE IN PROFESSIONAL

DEVELOPMENT STAGE 1:
COMMUNICATION SKILLS

GROUP 2
LEARNING OBJECTIVES:

1. UNDERSTAND THE IMPORTANCE OF

COMMUNICATION AND CONVEY IDEAS CLEARLY;
2. LEARN HOW AND WHY EFFECTIVE
COMMUNICATION IS ESSENTIAL IN THE WORKPLACE;
3. COMPREHEND AND APPLY THE COMMUNICATION
BARRIERS IN SCENARIOS.
 DEFINITION OF
COMMUNICATION IS "THE
CREATION AND EXCHANGE

COMMUNICATION
OF MEANING."
COMMUNICATION IS THE
PROCESS OF SENDING AND

RECEIVING MESSAGES
THROUGH VERBAL OR
NONVERBAL MEANS,
INCLUDING SPEECH, OR
ORAL COMMUNICATION;
WRITING, AND GRAPHICAL
REPRESENTATIONS.
INFOGRAPHICS, MAPS,
CHARTS, SIGNS, SIGNALS,
AND BEHAVIOR.

 COMMUNICATION SKILLS
WE EMPLOY OUR COMMUNICATION SKILLS WHEN GIVING AND RECEIVING
VARIOUS TYPES OF INFORMATION. IT ENTAILS SPEAKING, HEARING,
LOOKING, AND SHOWING EMPATHY.
ALTHOUGH THESE ABILITIES MAY BE A NORMAL PART OF YOUR WORKDAY,
BEING ABLE TO COMMUNICATE CLEARLY, EFFECTIVELY, AND EFFICIENTLY
IS A VERY SPECIAL AND USEFUL ABILITY.
YOUR EFFORTS TO ACCOMPLISH VARIOUS PERSONAL AND PROFESSIONAL
GOALS WILL UNDOUBTEDLY BE AIDED BY ACTIVELY IMPLEMENTING
COMMUNICATION IMPROVEMENT TECHNIQUES OVER TIME AND LEARNING
FROM EFFECTIVE COMMUNICATORS AROUND YOU.

 POINT 1 2. CONCISENESS
1. ACTIVE LISTENING

CONVEY YOUR MESSAGE IN AS FEW
ENGAGING WITH THE PERSON YOU ARE WORDS AS POSSIBLE. DO NOT USE
SPEAKING WITH, ASKING THEM QUESTIONS,
FILLER WORDS AND GET STRAIGHT
AND REPHRASING ARE ALL EXAMPLES OF
ACTIVE LISTENING.
TO THE POINT. RAMBLING WILL

CAUSE AVOID SPEAKING
PAY ATTENTION TO OTHER PEOPLE'S BODY EXCESSIVELY AND DO NOT USE
LANGUAGE, TONE OF SPEECH, AND WORDS THAT MAY CONFUSE THE
FACIAL EXPRESSIONS TO HONE YOUR
AUDIENCE.
ACTIVE LISTENING SKILLS.

4. CONFIDENCE
POINT 1
3. FRIENDLINESS

IDEAS EXPRESSED WITH CONFIDENCE
HAVE A HIGHER CHANCE OF BEING
COMMUNICATE WITH A POSITIVE ACCEPTED BY THE AUDIENCE.
ATTITUDE, ASK QUESTIONS TO

BETTER UNDERSTAND THEIR MAKING EYE CONTACT WHEN SPEAKING

PERSPECTIVES, MAINTAIN AN
OPTIMISTIC OUTLOOK, AND KEEP
AN OPEN MIND AS YOU
COMMUNICATE.
TO SOMEONE, SITTING UP STRAIGHT WITH
YOUR SHOULDERS OPEN, AND BEING
PREPARED IN ADVANCE SO THAT YOU CAN
RESPOND TO ANY QUESTIONS ARE JUST A
FEW METHODS TO PROJECT CONFIDENCE.


POINT 1
5. FEEDBACK
BEING AUDIBLE AND CLEAR WHEN
STRONG COMMUNICATORS CAN TAKE
CRITICISM WELL AND PROVIDE OTHERS
WITH HELPFUL ADVICE. FEEDBACK
SHOULD ADDRESS CONCERNS, OFFER
OPTIONS, OR HELP ADVANCE THE
PROJECT OR SUBJECT AT HAND.
7. POINT
EMPATHY 1
BOTH TEAM AND ONE-ON-ONE SETTINGS
REQUIRE THIS COMMUNICATION
COMPETENCE. YOU WILL NEED TO
UNDERSTAND OTHER PEOPLE'S EMOTIONS IN
BOTH SITUATIONS AND DECIDE ON THE
BEST COURSE OF ACTION.
PRESENTED.
EMPATHY IS THE CAPACITY TO BOTH
COMPREHEND AND EXPERIENCE ANOTHER
PERSON'S FEELINGS.
6. VOLUME AND CLARITY
YOU COMMUNICATE IS CRUCIAL.
EFFECTIVE COMMUNICATION
REQUIRES THE ABILITY TO MODIFY
YOUR SPEAKING VOICE TO BE
AUDIBLE IN A RANGE OF
ENVIRONMENTS.
8. RESPECT
IRESPECTFUL COMMUNICATION ALSO
ENTAILS MAKING THE MOST OF THE
OTHER PERSON'S TIME BY KEEPING ON
TOPIC, ASKING PRECISE QUESTIONS, AND
PROVIDING THOROUGH ANSWERS TO
ANY QUERIES THAT HAVE BEEN

 9. NONVERBAL CUES 10. RESPONSIVENESS

INCLUDING BODY
NONVERBAL CUES

LANGUAGE, FACIAL EMOTIONS, AND WHETHER YOU’RE RETURNING A

EYE CONTACT PLAY SOME ROLE IN PHONE CALL OR SENDING A REPLY
COMMUNICATION. TO AN EMAIL, FAST

WHAT SOMEONE IS SAYING AND COMMUNICATORS ARE VIEWED AS

THEIR BODY LANGUAGE SHOULD BE MORE EFFECTIVE THAN THOSE
TAKEN INTO CONSIDERATION WHEN WHO ARE SLOW TO RESPOND. 
YOU ARE LISTENING TO THEM.
 IMPORTANCE OF GOOD
COMMUNICATION IN TOURISM
TOURISM DEPENDS HEAVILY ON COMMUNICATION, EITHER TO
COMMUNICATE THE ATTRACTION OR TO COMMUNICATE BETWEEN
COMPANIES, OFFER A BETTER TOURISM PRODUCT, AND CREATE A
PLEASANT TOURIST EXPERIENCE.
IN TECHNOLOGICAL AND MEDIA TERMS, TOURISM COMMUNICATION
TAKES PLACE IN VARIOUS FORMS, EITHER THROUGH PRINTED
MEDIA, TELEVISION, RADIO, INTERNET, AMONG OTHERS.
GOOD COMMUNICATION SKILLS GIVE A GREAT GUEST EXPERIENCE
AS IT PORTRAYS THAT YOU ARE LISTENING TO YOUR GUESTS,
SOLVING THEIR ISSUES, VALUING THEIR FEEDBACK, AND ALSO
HEARING THEIR MESSAGES.

COMMUNICATION
PROCESS
COMMUNICATION IN THE
WORKPLACE
EXCELLENT COMMUNICATION ABILITIES CAN IMPROVE A GUEST'S EXPERIENCE
SINCE THEY DEMONSTRATE THAT YOU VALUE THEIR OPINION, LISTEN TO THEM,
AND COMMUNICATE YOUR IDEAS CLEARLY. GUEST MAY BECOME MORE LOYAL
AS A RESULT, BUSINESS MAY GROW, AND TOURISM MAY FINALLY PROSPER.
PAY ATTENTION TO YOUR STAFF MEMBERS; THEY ARE THE ONES WHO
REGULARLY INTERACT WITH THE VISITORS. IT IS SIMPLE TO HEAR BUT NOT TO
LISTEN, SO PAY ATTENTION. WHEN WE PAY ATTENTION TO WHAT THE OTHER
PERSON IS SAYING, WE COMPREHEND WHAT THEY ARE SAYING AND RESPOND
IN A MEANINGFUL WAY.
 THESE ARE THE COMMON EXAMPLES IN COMMON MANAGEMENT COMMUNICATIONS
CAN HAPPEN PHYSICALLY DURING FACE-TO-FACE MEET, ONLINE THROUGH EMAILS,
TEXTS, VOICEMAILS, OR NOTES, OR ALL FOUR. A MANAGEMENT ABILITY IS TO
CONTINUE BEING PRODUCTIVE AND EFFICIENT DEPENDS HEAVILY ON THE SHARING
OF INFORMATION AMONG ITS PERSONNEL.

1. ·IN-PERSON VERBAL COMMUNICATION. IN

3. PHONE CONVERSATIONS. PHONE USE IS A
ORDER TO AVOID NUMEROUS WORKPLACE
TYPICAL COMPONENT OF ALMOST EVERY
MISUNDERSTANDINGS, TRY TO COMMUNICATE
BUSINESS DAY.
FACE-TO-FACE WHENEVER YOU CAN.

2 · BODY LANGUAGE & FACIAL EXPRESSIONS.

AS MENTIONED ABOVE, YOUR BODY LANGUAGE
AND FACIAL EXPRESSIONS PLAY A VITAL ROLE
IN HOW EFFECTIVE OR INEFFECTIVE YOU ARE
AT COMMUNICATING WITH STAFF MEMBERS.
4. WRITTEN COMMUNICATION. EMAILS, MEMOS
AND NOTES ARE COMMON FORMS OF WRITTEN
COMMUNICATION.

EFFECTIVE COMMUNICATION IN
THE WORKPLACE: WHY AND
HOW?

COMMUNICATION IN THE WORKPLACE IS ONE OF THE SIGNS OF A HIGH-

PERFORMANCE CULTURE. EXCHANGING INFORMATION AND IDEAS WITHIN AN
ORGANIZATION IS CALLED WORKPLACE COMMUNICATION.

 WHY IS
COMMUNICATION SO COMMUNICATION IN THE WORKPLACE
IS VERY IMPORTANT FOR COMPANIES

IMPORTANT IN THE TO WORK EFFICIENTLY AND BE

PRODUCTIVE.
WORKPLACE? IT IS IMPORTANT TO THE EMPLOYERS

BECAUSE
·QUICKLY CREATE TRUST AMONG
EMPLOYEES
·GREAT PRODUCTIVITY,
PERFORMANCE, AND OVERALL
MORALE
IT IS IMPORTANT TO THE EMPLOYEES
BECAUSE
·BECOME VALUABLE ASSETS TO
A COMPANY
·THEY CAN LEARN TO
COMMUNICATE PROFESSIONALLY

HOW DO YOU IMPROVE YOUR

COMMUNICATION IN THE WORK PLACE?

1. WORK ON INDIVIDUAL COMMUNICATION SKILLS - COMMUNICATING

EFFECTIVELY WITH COWORKERS IS KEY TO HAVING A POSITIVE
EXPERIENCE AT WORK.
PAY ATTENTION TO NONVERBAL CUES.
LISTEN.
PROVIDE CONSTRUCTIVE FEEDBACK.
PARTICIPATE IN MEETINGS.
2. CREATE AN OPEN CULTURE - CREATING A TRUSTING ENVIRONMENT IS
KEY TO GOOD COMMUNICATION IN A WORKPLACE.
3. SCHEDULE REGULAR ONE-TO-ONE AND TEAM MEETINGS - RECURRING
MEETINGS CAN GIVE SPACE FOR EMPLOYEES TO BRING UP CONCERNS
THEY OTHERWISE WOULDN’T KNOW WHEN TO BRING UP.
 BARRIERS IN
COMMUNICATION

COMMUNICATION BARRIERS CAN BE DEFINED AS OBSTACLES THAT ONE MAY FACE

WHEN ATTEMPTING TO EFFECTIVELY COMMUNICATE WITH ANOTHER PERSON.
 TYPES OF BARRIERS

1. PHYSICAL BARRIERS
PHYSICAL BARRIERS ARE ANY KIND OF PHYSICAL (MAN-MADE) OR
ENVIRONMENTAL (NATURAL) FACTORS THAT HINDER COMMUNICATION
FROM TAKING PLACE EFFECTIVELY. THESE FACTORS CAN SABOTAGE
THE VALUE OF COMMUNICATION AS THEY CAN AFFECT ONE’S ABILITY
TO EFFICIENTLY PROCESS AND INTERPRET INFORMATION.
 FACTORS
WORKPLACE
EXAMPLE: EMPLOYEES FIND IT DIFFICULT TO
COMMUNICATE WITH THEIR SENIORS IF THEY
SIT FAR AWAY OR ON DIFFERENT FLOORS.
DISTANCE
EXAMPLE: NETWORK ISSUES ARE COMMON AND
LONG-DISTANCE COMMUNICATION CAN
EXPERIENCE OBSTACLES OF POOR RECEPTION
OR SLOW INTERNET. ALSO, SENDING HARD
COPIES OF DOCUMENTS TAKES TIME AND
DELAYS THE PROCESS OF COMMUNICATION.
TIME
EXAMPLE : WHEN THERE’S A VIDEO CONFERENCE
BETWEEN TEAMS FROM ENGLAND AND INDIA HAS
TO TAKE PLACE AT A TIME THAT SUITS BOTH
PARTIES SINCE THEY’RE SEPARATED BY OVER FIVE
HOURS.
ENVIRONMENTAL
EXAMPLE : THUNDER CAN CREATE NOISE
THAT INTERFERES WITH HEARING. LIGHTNING
AND HEAVY RAIN CAN CAUSE FAULTS IN
MAINFRAMES AND DISTURBANCES IN SIGNALS.
 FACTORS
TECHNICAL
DISTURBANCE

EXAMPLE : A FAULTY PHONE WILL CREATE

NOISE OR SUPPRESS VOLUME, A BROKEN FAX
MACHINE CAN PREVENT A MESSAGE FROM
COMING THROUGH, A DEFECTIVE PRINTER CAN
 TYPES OF BARRIERS
2. PSYCHOLOGICAL BARRIERS
PSYCHOLOGICAL BARRIERS ARE DUE TO THE EMOTIONAL CHARACTER
AND MENTAL LIMITATIONS OF HUMAN BEINGS. THESE BARRIERS RESULT
IN ABSENT-MINDEDNESS, THE FEAR OF EXPRESSING ONE’S IDEAS TO
OTHERS, EXCITEMENT AND EMOTIONAL INSTABILITY—ALL ACCOUNTING
FOR AN OVERWHELMING NUMBER OF COMMUNICATION PROBLEMS.
 EXAMPLE
SOMEONE WHO SUFFERS FROM SOCIAL
ANXIETY AND/OR LOW SELF-ESTEEM MAY BE
TOO DISTRACTED ABOUT HOW THEY ARE
PERCEIVED WHEN TALKING WITH A SUPERIOR.
( MAYBE THEY DON’T BELIEVE IN THEIR IDEAS
OR CAPABILITIES OR THEY ARE AFRAID OF
BEING JUDGED, MAKING THEM NERVOUS OR
AFRAID.)
 TYPES OF BARRIERS
3. CULTURAL BARRIERS

CULTURAL BARRIERS IN COMMUNICATION OCCUR MAINLY WHEN

COMMUNICATION HAPPENS BETWEEN TWO DIFFERENT CULTURAL
BACKGROUNDS.
 EXAMPLE:
JAY IS AN EXCHANGE STUDENT FROM INDIA.
SOURCES OF CULTURAL
WHEN HE MET THE PEOPLE OF CANADA FOR BARRIERS
THE FIRST TIME, HE WAS THRILLED ABOUT
BEING IN A NEW COUNTRY AND WITNESSING A LANGUAGE
NEW CULTURE. ALTHOUGH HE ENJOYED HIS
CULTURAL NORMS & VALUES
STAY, WITH TIME HE FOUND IT DIFFICULT TO
GET ALONG WITH PEOPLE AND EXPERIENCED
VALUES & BELIEFS
INTENSE CULTURE SHOCK. HE REALIZED THAT BODY LANGUAGE & GESTURES
THE CULTURE THAT HE CAME FROM WAS FAR
DIFFERENT FROM WHAT HE IS EXPERIENCING
NOW.
 TYPES OF BARRIERS
4. LANGUAGE BARRIERS

LANGUAGE BARRIERS USUALLY OCCUR WHEN TWO PEOPLE WHO SPEAK

DIFFERENT LANGUAGES CANNOT UNDERSTAND ONE ANOTHER, AND
THERE IS A BREAKDOWN IN LANGUAGE AND COMMUNICATION
 TYPES OF LANGUAGE
BARRIERS
FOREIGN LANGUAGE
EXAMPLE: AN AMERICAN VISITING THE PHILIPPINES
FOR VACATION HOWEVER SHE NEEDS TO ASK ACCENTS
FOR DIRECTIONS TO THE RESORT BUT THE LOCALS
EXAMPLE : ALTHOUGH ENGLISH IS A UNIVERSALLY
DON’T KNOW HOW TO SPEAK ENGLISH.
SPOKEN LANGUAGE, THE ACCENTS ADOPTED BY
DIALECTS / PIDGINS EACH COUNTRY EASILY REVEAL WHICH PART OF
THE WORLD THEY COME FROM. SO, WE CAN
EXAMPLE : PEOPLE FROM THE COUNTRY OF
RECOGNIZE ACCENTS LIKE BRITISH, AMERICAN,
PAPUA NEW GUINEA HAVE ADOPTED A PIDGIN
AFRICAN, INDIAN, AUSTRALIAN, IRISH, FAR EASTERN,
FROM ENGLISH WHERE THEY MAKE SENTENCES
ETC.
LIKE “YOU NO CAN COME INSIDE)” INSTEAD OF
“DO NOT DISTURB” AND THEY USE “BIG SCHOOL”
INSTEAD OF UNIVERSITY.
 TYPES OF BARRIERS
5. TECHNOLOGICAL BARRIERS

TECHNOLOGICAL BARRIERS ARE DESCRIBED AS LIMITED ACCESS TO

USEFUL, RELEVANT, AND APPROPRIATE HARDWARE AND SOFTWARE,
ESPECIALLY IN “INSTANCES WHERE THE USE OF THE TECHNOLOGY IS
PERCEIVED AS NOT BEING SUFFICIENT TO PERFORM THE TASKS OR
ACCOMPLISH THE OBJECTIVES FOR WHICH THE TECHNOLOGY WAS
INITIALLY UTILIZED”
 EXAMPLE
WITH EMERGING TECHNOLOGY, THERE IS NEW
AND IMPROVED SOFTWARE TO EASE BUSINESS
COMMUNICATION. HOWEVER, ORGANIZATIONS
MAY BE USING AN OUTDATED SYSTEM THAT
LAGS, DOESN’T ALLOW MORE THAN A
CERTAIN NUMBER OF PEOPLE TO JOIN A CALL
OR MAYBE DOESN’T HAVE A VIDEO FEATURE.
THIS CAN DISRUPT COMMUNICATION BECAUSE
IT LIMITS AN EMPLOYEE’S ABILITY TO
INTERACT WITH COLLEAGUES, HOLD TOWN
HALL EVENTS OR PRESENT TO CLIENTS.
 TYPES OF BARRIERS
6. SEMANTIC BARRIERS

SEMANTIC BARRIERS TO COMMUNICATION ARE THE SYMBOLIC OBSTACLES

THAT DISTORT THE SENT MESSAGE IN SOME OTHER WAY THAN
INTENDED, MAKING THE MESSAGE DIFFICULT TO UNDERSTAND. THE
MEANING OF WORDS, SIGNS AND SYMBOLS MIGHT BE DIFFERENT FROM
ONE PERSON TO ANOTHER AND THE SAME WORD MIGHT HAVE
HUNDREDS OF MEANINGS.
 EXAMPLE
JUAN: AND THAT’S HOW QUANTUM PHYSICS
WORKS.

TOM: WHOA. THAT’S A LOT OF INFORMATION.

BUT MATE, IT’S ALL GREEK TO ME.

JUAN: WHAT DO YOU MEAN? I SPOKE IN

PERFECT ENGLISH.
 TYPES OF BARRIERS
7. PHYSIOLOGICAL BARRIERS

PHYSIOLOGICAL BARRIERS OF COMMUNICATION OCCUR DUE TO THE

PHYSICAL CONDITION OF SENDER OR RECEIVER WHICH MIGHT EVEN BE
PHYSICAL DISABILITIES. IT INCLUDES SENSORY DYSFUNCTION AND OTHER
PHYSICAL DYSFUNCTIONS.
 EXAMPLE

A PERSON WITH A NEUROLOGICAL CONDITION

OF PARALYSIS, IN WHICH THE PERSON
CANNOT EXPRESS EVEN A WORD BUT CAN
HAVE SOME PHYSICAL WAYS OF EXPRESSION
SUCH AS TEARS WHICH IS NOT VERY
EFFECTIVE. H.
THAT CONCLUDES THE PRESENTATION

THANK YOU!!
ANY QUESTIONS?
 GROUP MEMBERS

LOVELY MAY APINA KRIS MARIANE BALUYUT ALYSSA NICOLE ARCEO

FRACHESKA ALEXANDRIE BADON NIKKI ABEGAIL BACLAAN TROY BALONGCAS