Question 1

Situation:

Mr. Timado established his business that offers spas and massage services both home and on-site last
year. It is going well and gaining more than expected profits. As another year takes in, it also manages to
manifests well-known customer service delivery and maintains loyal customers. As it celebrated its 2nd
year, a venture with the same service opened just in front of his enterprise. With its promo and new
offers, many customers patronized it, but most of his loyal customers stay with them.

• Business competitor (2 points)

• Type of competitor (3 points)

• Role of competition (5 points)

Response:

1. Business Competitor which rivals with another two companies or business that they operate in the
same industry, make similar products and the target same customer . They compete on giving good
services on their costumer specially to their loyal customers.

2.The business competitors in the scenario is DERECT COMPETITOR because of 2nd year a venture with
same service with same service opened just in front of his enterprise, means business that present
similar product and provides the same services is DERECT COMPITOR.

3.The role of competition is to maintain the customer loyalty in you business. Because it will enables you
identify your specific and unique traits that are speaking to costumer in your business .When firms
complete with each other costumer get the best possible prices, quality and good services.

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