Client Satisfaction Survey

Considering your complete experience with our enterprise, how likely would you be to recommend our
product to a friend or colleague?

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Very Unlikely Very Likely

How satisfied are you with our product based on the following criteria? Check only one box.

Very Unsatisfied Neutral Satisfied Very

Unsatisfied Satisfied
Overall quality
Value for money
Purchase experience
After purchase service
(refund/return, help desk)

How long have you been purchasing our Compared to products offered by our
product? competitors, would you say that our product is:

o Less than 1 month o Much better

o 1 to 6 months o Somewhat better
o 6 months to 1 year o Almost the same
o 1 to 2 years o Somewhat worse
o 2 years or more o Much worse
o Never used o Don’t know

How often do you buy our product? Will you purchase our product again?

o Once a week o Definitely

o 2 to 3 times a month o Probably
o Once a month o Might or might not
o Every 2-3 months o Probably not
o 2-3 times a year o Will not
o Once a year or less often
o Never

When you contacted our customer service team, were all issues resolved to your complete satisfaction?

o Yes, by the company or its representatives

o Yes, by me or someone outside the company
o No, the problem was not resolved
o No problems/no contact with customer service

Would you like to mention anything specific in your experience with our product which was not asked in
the survey?
 Client Satisfaction Survey

Base sa iyong karanasan sa aming produkto, ano ang posibilidad na i-rekomenda mo kami sa iyong mga
kakilala?

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Paniguradong Hindi Paniguradong Oo

Gaano ka nasisiyahan sa aming produkto base sa mga pamantayang mababanggit? Lagyan ng tsek ang
kahon na naayon sa iyong sagot.

Sobrang Hindi Neutral Nasisiyahan Sobrang

Hindi Nasisiyahan Nasisiyahan
Nasisiyahan
Overall quality
Value for money
Purchase experience
After purchase service
(refund/return, help desk)

Gaano katagal ka nang bumibili ng aming Kumpara sa kakumpitensya, masasabi mo bang

produkto? ang produkto namin ay:

o Less than 1 month o Mas maayos

o 1 to 6 months o Medyo mas maayos
o 6 months to 1 year o Parehas lang
o 1 to 2 years o Medyo hindi maayos
o 2 years or more o Mas hindi maayos
o Never used o Hindi ko alam

Gaano kadalas ka bumili ng aming produkto? Ano ang posibilidad na bumili ka ulit ng aming
produkto?
o Once a week
o 2 to 3 times a month o Sigurado
o Once a month o Marahil ay oo
o Every 2-3 months o Pwedeng oo, pwedeng hindi
o 2-3 times a year o Marahil ay hindi
o Once a year or less often o Siguradong hindi
o Never

Kung ikaw ay kumontak sa aming Customer Service, masasabi mo bang naresolba ang iyong mga isyu?

o Oo, ng Customer Service ng iyong kompanya

o Oo, pero ako lang ang nakaresolba
o Hindi naresolba ang problema
o Wala akong problema

May gusto ka bang banggitin tungkol sa karanasan mo sa aming produkto, bukod pa sa mga nabanggit?