INTERNET South Africa, Great

Britain and South Asia

APPLICATIONS Facebook
Messenger
❏
❏
1.3 billion users
Brands have been
TEXT MESSAGING integrating Facebook
• SMS text messaging: The sending of 160 Messenger into their
character messages over a cell phone or digital marketing
through a web-based interface to one or more strategy.
cellphone recipients (Merriam-Webster, 2015). ❏ Chatbots in particular)
• GUIDELINES AND PRECAUTIONS provide a unique
Ø Consents: Do not text clients or opportunity to acquire
members of the public without their customers, nurture
written consent. Consent consists of leads, segment
signing a consent form. audiences and deliver
Ø Security: Password protect the phone highly relevant,
used for sending the text messages. targeted content.
Confirm that the cell phone number of WeChat ❏ Dominates the
the client is recorded correctly. Confirm
Chinese market
all mobile devices used to send
messages are secure at all times, ❏ Isn’t just a
including at home and work. communication app,
Ø Storing and deleting messages: Delete but also a social media
text messages after communication is app and a digital
completed and necessary information is payment method
documented appropriately. ❏ It also has GPS
Ø Message content: SMS text messages function
must not contain PHI. Do not store first Viber ❏ Fairly popular due to
and last names in the address book its encryption and
used for sending text messages. Store secret chat feature
first name plus last initial only. Never ❏ Popular in countries
use first and last name in a text like Kyrgyzstan,
message. Ukraine, Belarus,
Ø Client generated messages that include Armenia, Azerbaijan,
PHI: Do not respond to the original text, Bosnia, Herzegovina
instead, send a new message that asks Line ❏ 203 million users
the client to call you. worldwide, and is
Ø Best practice reminders: Be aware of especially popular in
tone. Be professional at all times and do Japan and Taiwan
not use abbreviations. Text messages ❏ Offers free voice and
should be short and concise; over 160 video calls, as well as
characters will transition into two social groups, stickers,
messages. Text messaging is a rapid timelines, and even
means of communication. The public games.
expects timely responses. Set up clear Telegram ❏ Primary messenger
expectations with your clients and the
app in Iran, Uzbekistan
public about two-way communications
and Ethiopia
regarding whether you will continue a
dialogue, and how quickly you expect to
reply. 2-WAY VIDEO CONFERENCING
Facetime ❏ A system that
MESSAGING APPS allows you to make
WhatsApp ❏ With end-to-end video calls on any
encryption, a very Apple device
secure messenger app RingCentral ❏ a powerful video
that is favored by Video conferencing
people in countries software for
where security is a healthcare
major concern providers.
❏ Has more than 1.5 ❏ Designed for
billion users worldwide interactive
❏ The primary communications
messenger app in
 and open video lectures, host
exchange, you can virtual meetings
start a call from a (which includes
computer, tablet, or virtual rooms), and
phone using the launch polls to
app gather responses
❏ allows different from participants.
specialists and
care teams to work 2-WAY VIDEO CONGERENCING
together in real Teladoc ❏ a “virtual medical practice,” with
time with patients certified and licensed doctors
over video calls available in everything from general
from any location, medicine to mental health,
on any device. This dermatology, and more. Patients
massively speeds use the Teladoc mobile app to
up actions and connect quickly with a medical
decisions professional, instead of waiting
associated with weeks for an appointment. They
patient care. offer video, phone, and text chat
Chiron ❏ Aims to make between patients and doctors,
Health routine checkups 24/7/365.
more convenient doxy.me ❏ they are proudly app-free,
and easier—for delivering their services to both
both the patients doctors and patients via internet
and the healthcare browsers instead of requiring
providers. downloads.
❏ Automated email ❏ Another cool feature for both
notifications for patients and doctors: a virtual
patients, SMS “waiting room,” where you can see
patient marketing, who’s arrived for the next
and telemedicine appointments, just like in a brick-
eligibility check. and-mortar office. And with the
❏ Patients can Meeting History feature, you won’t
connect with you have to keep track of each visit’s
from anywhere date, time, and length by hand,
with Chiron which makes billing a lot easier.
Health’s Android ❏ Like Teladoc, Doxy.me is
and iOS mobile specifically geared toward
apps. telemedicine and touts their
TrueConf ❏ It comes with the platform’s security and compliance
ability to capture with global medical record privacy
video from several laws.
kinds of equipment
(e.g., endoscopes), ADVANTAGES OF VIDEOCONFERENCING
and demonstrate • healthcare service providers to reach out
your show and aAllowsnd serve more people
desktop slides. • Saves time and money
Courtesy of dual • Makes handling emergencies easy
video technology • Allows doctors to render personalized services
(where you can • Improves the quality of healthcare services
capture two
different desktops TWITTER
at the same time), • A free social networking microblogging service
your video quality that allows registered members to broadcast
will remain high short posts called tweets
regardless of the • twitter members can broadcast tweets by using
content you are multiple platforms and devices.
streaming. • TWITTER ACCOUNTS:
❏ You get the option Ø @Mayoclinic
to stream Ø @MedlinePlus
webinars, deliver Ø @CDCgov
 Ø @AmerMedicalAssn
Ø @MobileRPM
Ø @KevinMD
Ø @The USMLE
Ø @JMGardnerMD
Ø @LifeoMedstudnt
• ADVANTAGES OF TWITTER
Ø You can create an account free
Ø It has massive audience potential
Ø You can connect with many famous
people like the stars and celebrity
Ø Twitter is fast, when you publish on it,
the people following your business will
receive the tweet immediately
Ø You can use twitter to help the followers
know about your new business, product,
service, website, blog, eBook
Ø Very easy to use, you can follow the
people to get the news and update
• DISADVANTAGES
Ø It has limited 140 characters tweet, you
can’t use characters more than 140.
Ø Twitter has the spam problem like other
social networking sites
Ø Some users send the spam messages
or they spam you by tweeting the spam
tweets
Ø Twitter also faces the overloading
problem means due to the large
numbers of users and it gets crashed.
Ø Addictive/Addiction
Ø There are many twitter fake accounts
Ø It is not effective as facebook in
business
the latest healthcare developments even
they were separated by a long distance
• DISADVANTAGES OF FACEBOOK
1. Low quality or lack of reliability of online
health information has been found to be a
major limitation of social media in health
care.
2. Social media offers the public a wide range
of health information.
3. A vast majority of people search online
healthcare information via online sources to
diagnose themselves or the others.
4. Another negative effect of using social
media on health care practice is distractions
and interruptions during the working time
WEB 2.0
• Allows its users to interact with the other users
or to change website content, in contrast to non-
interactive websites where users are limited to
the passive viewing of information that is
provided to them
• Tools that allow users to publish content online
without the need to HTML
WIKIS
• Wikispaces
Ø A site where you can make your own
page and send emails
Ø Commonly used in schools
• Wikipedia
Ø Online encyclopedia that anyone can
edit

FACEBOOK
• Facebook is a popular free social networking
website that allows registered users to create
profiles, upload photos and video, send
messages and keep in touch with friends, family
and colleagues.
• Purpose of Facebook is to make the world more
open and connected.
• ADVANTAGES OF FACEBOOK
1. provides a call to action for nurses to step
forward and be leaders in using social
media.
2. Nurses can access information for their
workplace or personal lives, connect with
colleagues, share information about best
practices, and advance health through BLOGS
personal and professional means. • A regularly updated website or web page,
3. It provides healthcare professionals with typically one run by an individual or small group,
applications to share health information, that is written in an informal or conversational
debate health practice issues, communicate style.
with the public and promote the primary
health care behaviors.
4. Social media can be a useful tool for
collaboration.
5. It provides opportunities for healthcare
practitioners to dialogue with their
colleagues and peers and keep pace with
 • ADVANTAGES OF HEALTHCARE BLOGGING
Ø Blogging is Content Marketing
§ Content marketing - producing
and promoting of content that
engages target audience and
piques interest in available
products and services, without
explicitly promoting the business
that offers those items for sale.
NURSING INFORMATION SYSTEM
Ø Designates you as a go-to person in
your field of expertise
Ø Networking and referrals will expand
Ø Provides patient education
Ø Humanizes your practice
NURSING INFORMATION SYSTEM
INFORMATION SYSTEM
• The use of computer hardware and software to
process data into information to solve a problem.
ADMINISTRATIVE INFORMATION SYSTEMS
• Support client care by managing financial and
demographic information and providing reporting
capabilities
• Includes client management, financial, payroll,
human resources and quality assurance system.
CLINICAL INFORMATION SYSTEM
• Support the use and documentation of nursing
processes, activities, and provides tools for
managing the delivery of nursing care.
• Support the way nurses functions, allowing the
flexibility to use the system to view data and
collect necessary information, provide quality
client care, and document client’s condition and
the care that was given.
• Support and enhance nursing practice through
improved access to information and tools.

HEALTHCARE INFORMATION SYSTEM / HOSPITAL

INFORMATION SYSTEM (HIS)
• Both refer to a group of systems used within a
hospital or enterprise that support and enhance
healthcare.

TWO MAJOR TYPES OF INFORMATION SYSTEM IN

HIS
CLINICAL ADMINISTRATIVE
INFORMATION INFORMATION
SYSTEMS (CISs) / SYSTEMS
CLIENT CARE
INFORMATION SYSTEM
o Nursing Information o Client Registration
System System
o Monitoring Systems o Financial Systems
o Order Entry Systems o Payroll & Human
o Laboratory Systems Resource
o Radiology Systems o Risk Management
o Pharmacy Systems Systems
o Other Ancillary o Quality Assurance
System Systems
o Contract
Management
Systems
o Scheduling Systems

HEALTH INFORMATION SYSTEM

CLINICAL INFORMATION SYSTEMS
• Computerized database management systems
that support several types of activities that may
include physician order entry, result retrieval,
documentation, decision support
• Clinicians use these systems to access data that
are used to plan, implement, evaluate case
• Include nursing, laboratory, pharmacy, radiology,
medical information systems
MONITORING SYSTEMS
• These are devices that automatically monitor
biometric measurements in critical care and
specialty areas, such as cardiology and
obstetrics.
• These devices may send information to the
nursing documentation systems.
COMPUTERIZED PROVIDER ORDER ENTRY (CPOE)
• Preferred method of the physician in entry of
orders
• Eliminates issue related to illegible handwriting
and transcription errors
• Speeds the implementation of ordered
diagnostic tests and treatment modalities
• Enhances productivity
RADIOLOGY INFORMATION SYSTEMS (RIS)
• Provides scheduling of diagnostic tests,
communication of clinical information, generation
of clients instructions and preparation procedure,
transcription of results and impressions and file
room management such as tracking of film
location.
• The radiology system generates billing
information that can be sent to the billing
system. More recent developments in radiology
information systems include digital, filmless
images as a replacement for traditional radiology
films.

ORDER COMMUNICATION SYSTEMS

• Automates the processing of clinical orders to
the providing departments
• Supports clinical order entry through use of
graphical user interface (GUI) orders
• GUI uses pull-down menus, dialog boxes,
pictures or icons, file folders, and other on-
screen aids to allow user to navigate the system
operations.
PHARMACY SYSTEMS
• Tracking of medication use, costs, and billing
information. Automation of these functions
generally improves accuracy and is more cost-
effective than manual methods.

LABORATORY INFORMATION SYSTEMS (LIS)

• Provides short turnaround time for results,
prevention of duplication testing, decreased
likelihood of human error, and identification of
abnormal results according to age, sex, and
hospital standard.
 • Tracks and plans prevention of usual
occurrences and incidents.

ADMINISTRATIVE INFORMATION QUALITY ASSURANCE SYSTEMS

SYSTEM • Monitors outcomes and produces reports that
CLIENT REGISTRATION SYSTEMS are used to guide quality improvement initiatives.
• This system is used to collect and store client
identification and demographic data that are
verified and updated at the time of each visit.
• These may also be known as
admission/discharge/ transfer (ADT) systems.
• Used for the management of client care and
billing purposes.

PAYROLL AND HUMAN RESOURCE SYSTEMS

• Tracks employee time and attendance, SCHEDULING SYSTEMS
credentials, performance evaluations, and • Allows a healthcare organization to schedule
payroll compensation information. clients and resources efficiently;

RISK MANAGEMENT SYSTEMS