Professional Documents
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Need & Expectation
Need & Expectation
2 Understanding the needs and expectations of workers and other interested parties
Interested parties, in addition to workers, can include:
a) Legal and regulatory authorities (local, regional, state/provincial, national or
international);JDIH KEMNAKER
b) Parent organizations; ERP, HAZMAT : MSDS
c) Suppliers, contractors and subcontractors;
d) Workers’ representatives;
e) Workers’ organizations (trade unions) and employers’ organizations;
f) Owners, shareholders, clients, visitors, local community and neighbours of the
organization and the general public;
g) Customers, medical and other community services, media, academia, business
associations and non-governmental organizations (NGOs);
h) Occupational health and safety organizations, occupational safety and health-care
professionals.
Some needs and expectations are mandatory; for example, because they have been
incorporated into laws and regulations. The organization may also decide to voluntarily
agree to, or adopt, other needs and expectations (e.g. subscribing to a voluntary initiative). Once
the organization adopts them, they are addressed when planning and establishing the OH&S
management system.