Retail Pro 9 Overview

Overview of the
World’s Premier
Software Solution
Serious software for serious retailers™

Introduction to Retail Pro ®
RETAIL FEATURE SIGNIFICANT

DNA HIGHLIGHTS ADD’L TOPICS
CONCLUSION Serious software for serious retailers™
The Retail Pro Mission
 To be the leading global provider of merchandising,
store operations and multi-channel software solutions
and services to mid-tier specialty retailers.
 To grow the company profitably and to increase

shareholder value.
 To always operate the company with integrity and

to share with those who help bring success.

Corporate Summary
 Founded in 1978
 Retail Pro Purchased by Island Pacific in 2004
 160 employees including newly appointed and
experienced management team
 FY06 Turnover $25M USD
 Profitable and cash-flow positive
 Business offices in San Diego, Irvine (LA),
Sacramento, London, Beijing and Sydney

This is Retail Pro!
 The premier international retail management
software solution
 The professional grade system for emerging smaller
businesses through multinational retailers
 Unmatched scalability and adaptability for growth
 Affordable at any level or number of stores
 Highly configurable
 Easy to learn – Easy to use
 Operating in 18 different languages
 Localized and used in 73 countries

Retail Pro Milestones
Introduced
Networking capabilities Standard email applications
between systems interfaced to the product
and
Provided Released the most feature-
customized filled version of Retail Pro –
in-store reporting Version 6
1987 1989 1991 1993 1995 1997 1999
Developed multi-store Auto generation of Purchase

capability with Orders at Remote Stores made
automated physical available
inventories
Field data sizes increased

Introduced UPC scanning and
capability New user-defined inventory fields
and introduced
Three-tier price levels for
inventory items

Retail Pro Milestones
Retail Business Analytics (RBA) capabilities

(Oracle-based) introduced
Enhanced Kits & Packages functionality Renaming of Enterprise Management

incorporated System (EMS) to Retail Pro 9 Series
2000 2001 2002 2003 2004 2005 2006
Enhanced Payment Processing Module for Flexible POS features introduced to existing
the processing of different tender types 9 Series back-office
Enhanced Security Administration and Product turning point with Introduced resiliency at the Point-of-Service
Embedded browser support for HTML pages a release utilizing Oracle 9i (POS)
introduced database engine
Product Leaps Forward
10

Globally Localized/Centrally Deployable
Recognized throughout
the world
Delivered and Supported via
Worldwide Partner Network
 Regional Offices on 4 continents

 Partners in over 40 countries
 Customers in 73 countries
 Serving 37,000+ store locations
 1000+ personnel
 320+ certified technicians
11

Our Customers by Type of Business
Health & Beauty 2%
Books & Office 3%
Uniform 3%
Home 6%
Footwear 7%
Apparel 43%
Gifts & Toys 11%
Sports 11%
Other 14%
12

Our Customers Influence Retail
Worldwide. (partial glimpse of our clients)
13

Key Benefits of Using Retail Pro
 World Class Intuitive User Interface
 Ideal for Single or Multi-store Configurations
 Solid Retail Infrastructure - Unlimited Scaleable Platform
 Multi-tax and multi-currency capabilities
 Consolidated reporting available at store, country
or regional levels
 A Total Retail Solution Package
 Solid “Best Practices” Retail Business Logic Services
 Easily Adaptable Interfaces Available to 3rd Party
Applications such as Epicor, MS Dynamics Nav,
Sage Pro, etc.
14

It’s all about the Architecture…
 Oracle® relational database is completely embedded
and scales virtually without limit
 Open design easily integrates with legacy systems,
maximize existing resources such as Employee Payroll,
Merchandising, ERP, CRM or any 3rd Party Application
 Low administration, installation and built-in
technician’s toolkit
 Supports SQL and XML for any custom development
 Data is continuously and consistently in-sync between
inventory and its history
 Statistics-rich information available through Key
Performance Indicators (KPI)
15

Powerful & Extensive Tools
 Ability to manage screens, pages within screens,
field data definitions without the additional burden
of programming or customization
 A multitude of Auxiliary and User-defined fields
are available
 Ability to implement hand-held applications with the
same look and feel as the front-end or the back-office
 Flexible report and document layout management
and configuration without any programming or
customization involved
 Embedded with Industry Standard Crystal Reports®
Viewer and Reports Manager
16

Retail DNA
17

Customer Management
18

Customer Management
 A suite of marketing and management screens
that can dramatically increase sales by improving
the retailer’s knowledge of their customers and
their preferences
 Provides the ability to increase sales through
target marketing
 Capable of ranking and scoring customers based
on their buying habits and merchandise transactions
 Integration with other retail systems, such as
e-commerce, web sales, catalogue orders, phone
sales, etc.
19

Customer Management Advantages
Features Benefits
 Track each customer’s total sales and  Helps stores to identify the best-
total returns, year-to-date sales and performing customers, allocate
returns, total number of visits, average marketing dollars more effectively and
purchase amount, average discount potentially generate add-on sales
amount, and the average number of revenues
unique items purchased each visit
 Track contact information, such as  Allows stores to easily identify their
name, multiple addresses, phone most loyal customers and cross-sell or
numbers, and e-mail address for use up-sell merchandise to generate
in direct mailings, credit card billing, additional revenues
etc
 Assign customers to regions and/or  Helps stores to personalize marketing
districts for use in direct mailings campaigns to their loyal customers,
allocate marketing dollars more
effectively and potentially generate
repeat customers
 Assign a default customer’s discount  Allows stores the ability to assign
percentage (such as an employee customers to one of your defined price
discount) that is automatically levels (such as a VIP price level for
suggested at point of sale your best customers) to generate
more purchases at the store
 Assign store credit to a customer that  Gives the store the ability to give store
can be used as a form of payment on credit to a customer rather than a
future purchases, with Retail Pro straight return thereby effectively
automatically updating the store credit managing the stores’ cash flow and
balance providing the ability for the customer
to make other purchases
20

POS Management
21

POS Management
 Utilizes the Oracle database platform and uses key
standards and technologies
 Extremely easy to customize and personalize the
application
 Provides a seamless transition and integration to
powerful and intelligent tools of Planning and Business
Intelligence
 Can escalate a customer’s shopping experience and
increase customer loyalty
22

POS Management Advantages
Features Benefits
 Full-feature point-of-service  Provides the ability of getting your
application with comprehensive customer in and out of the store
transaction set quickly enhancing the customer
experience
 Highly flexible and configurable  No need to invest in costly
without changing source code programming and customization
thereby resulting to store operations
savings
 Integrated to back-office applications  Enable store personnel to spend more
to effectively manage the store time selling rather than administering
to generate additional revenues for
the store
 Central lookup features to drive sales  Provides high return on investment
and improve service, such in-store and generates additional savings
CRM, return/exchange validation, related to fraud/loss prevention
value/gift card processing
 Intuitive navigation for ease-of-use,  Helps reduce errors and training costs
reduced errors, and reduced training and translates to additional savings
costs for the store
 Reliable, solid, stable and proven  Provides low maintenance and
architecture utilizing the Oracle administration that translates to lower
database engine support costs and additional savings
 Highly scalable and flexible  Ability to run the same system in a
single store to hundreds of stores
translating to lower support costs
23

Feature Highlights
 Multi-Language Text & Prompts
 Complex Kits & Packages
 Point-of-Service Training
 Mobile Device Implementations
 Increase Brand Name Sales
 Suggestive Up-Selling of Offers
 Suggestive Non-Merchandise Sale
 Central Customer Value/Gift
 Customer Loyalty
 Central Returns
24

Multi-Language Text & Prompts
 Screen appears in store’s native
language – regardless of location
 Customer display text is
shown in the store’s
local language
Hola
Hello
Hola
25

Complex Kits & Packages
 Promotions accurately and effortlessly handled
Specialty Store
Customer Receipt
Accessory
Discounted
26

Complex Kits & Packages
 Regardless of the complexity of the item in promotion
Specialty Store
Customer Receipt
Package Prices
Prorated Per Item
27

Device Independent Implementations
28

Point-of-Service Training
 Ease in Point-of-Service training and education
Select Option
Apply Discount
Make Deposit
Change Paper
Press Help
Play Video
29

Mobile Device Implementations
 Quickly identify customer and purchasing preferences
Mary Miller
Gold
Frequent
Member
Camper
30

Increase Brand Name Sales
 Influence purchase of brand name items
Specialty Store
Customer Receipt
SYSTEM GENERATES COUPON

FOR PRIVATE LABEL BRAND
31

Suggestive Up-Selling of Offers
 Suggest purchase of complimentary items on sale
Mary Miller
Lantern Purchase
PROMPT:
Buy One
Get One Free
32

Suggestive Cross-Selling
 Intelligent selling
Mary Miller
Camping Gear
ON SALE
33

Suggestive Non-Merchandise Sale
 Warranty Up-Sell
Mountain Bike
$279.99
PROMPT:
Suggest Warranty
34

Central Customer Value/Gift
 Issue and accept cards at any store
Specialty Store
Customer Receipt
LOYALTY MEMBER
STATUS & DISCOUNT
35

Customer Loyalty
 Identify preferred customers, status and rewards
Specialty Store
Customer Receipt Mary Miller
GOLD
MEMBER
LOYALTY MEMBER
STATUS & REWARD
36

Central Returns
 Accept return at any store
 Retrieve original receipt (where possible)
Specialty Store
Customer Receipt
Mary Miller
PROMPT:
Receipt No.: 123456789 Receipt No.
37

Security/Loss Prevention
38

Security/Loss Prevention
 Powerful set of processes and tools to help decrease
shrinkage
 Improve the effectiveness of audits and efficiency of
store operations activities
 Provide detailed evidence and case management to
aid in making stores secure and help in the
prosecution of perpetrators
39

Security/Loss Prevention Advantages
Features Benefits
 User logon required, so you always  Allows stores to control employee
"know" who is using the program authorization levels thereby controlling
costs related to fraud/loss prevention
 Control employee access to specific  Gives stores the flexibility to change
program areas and features. Only the rights and permissions as a security
employees you authorize are able to control thereby controlling costs
access those program areas and/or related to fraud/loss prevention
features
 Track all changes to quantity, price,  Allow stores to track items from the
and cost time they are received into a
warehouse or store inventory, to when
they are purchased by customers with
changes to any of these key values are
recorded on adjustment memos,
reducing incidents of price switching
and other forms of fraud
 Create a log entry if a manager  Helps stores to ensure that security
performs a security override overrides are being performed for
valid reasons thereby controlling costs
related to fraud/loss prevention
40

Inventory Management
41

Inventory Management
 Store, assign and individually tailor master inventory
lists with min/max levels, built-in stock ledger views
changes in quantity, cost and more
 View each item’s order, receiving, transfer, adjustment,
and sales history including individual transactions
 Assign photo and multiple price levels to items
or styles including serial/lot number tracking
 Make immediate or planned price markdowns for
selected items, optionally restore prices at a later date,
as well as auto-purchase orders to replenish stock
 Point in Time Inventory capability
42

Inventory Management Advantages
Features Benefits
 Store your master inventory list and  Helps save time and allows store
assign the complete inventory list to a personnel to focus on selling to
store or an individually tailored subset generate revenues as opposed to
administering the store
 View each item’s order, receiving,  Allows store personnel to quickly
transfer, adjustment, and sales history locate the source of an unusual
change to quantity or cost and spend
less time managing inventory
 Assign an image to items or styles  Provides the store personnel a visual
tool in identification of items without
tags and thereby processing
transactions easily and quickly
 Use serial/lot number tracking for  Allows stores to set expiration dates,
items such as computers, cellular with the option of preventing sale of
phones, and vitamins. items past their expiration date and
more effectively managing their
inventory and lowering their costs
associated to it
 Built-in stock ledger enables you to  Provides a verifiable audit trail of
view each change in item quantity and changes to inventory price and cost,
cost, including drilling-down to the helps you identity unusual changes
individual transactions impacting (such as when a clerk mistakenly adds
inventory an extra zero to an item’s cost and
helps you manage inventory levels
effectively
43

Returns Management
44

Returns Management
 Enables retailers to validate refund transactions
against a central host extended database
 Reduces fraud and ensures accurate refunds
 Improves customer service and adheres to enterprise
compliance guidelines
45

Returns Management Advantages
Features Benefits
 Control refunds by requiring a  Provides the ability to quickly verify the
customer to be listed on any return details of the original purchase, even if
receipts the customer doesn’t have the original
receipt thereby helping store
personnel to resolve issues quickly
and efficiently
 Track excessive returns by employees  Allows stores to run a report and filter
for total returns, identify employees
with significantly higher number of
returns than other employees and aid
store managers in dealing with
sensitive security issues efficiently
46

Employee Management
47

Employee Management
 Initial set-up of security and authorization level
assignments to employees is a priority for any retailer
 Defines the different types of applications and
transactions that a store employee can process
 A number of tools are provided for managing
employees
48

Employee Management Advantages
Features Benefits
 Assign security on a feature-by-feature  Allows stores to control employee
basis authorization levels thereby controlling
costs related to fraud/loss prevention
 Define sales commissions and assign  Provides the ability to define
to employees incentives for store sales associates
resulting in additional revenue sales
 Define time shifts, including overtime  Gives stores the flexibility to manage
rates and assign to employees the labor force effectively to control
costs, optimize schedules and have
store personnel on-hand to sell and
manage store operations efficiently
 Create sales targets for the company  A portion of each store sales target
and assign a portion to each store assigned to each of the store’s
employees provides additional
incentives to move more merchandise.
 Accessing back-office and POS  Enable store personnel to spend more
application areas and features within time selling rather than administering
areas to generate additional revenues for
the store
 Define data exchange parameters  Automates the data exchange
between applications and takes the
guess-work out allowing more time on
the sales floor
 Change preferences and security  Gives stores the flexibility to change
rights rights and permissions as a security
control thereby controlling costs
49

Price & Promo Management
50

Price & Promo Management
 Generates maximum value of merchandise’s lifecycle
so that you can drive up your overall margins
 Improves upon responsiveness to demand and deliver
timing and accuracy, so that you can determine the
best mix of price and promotion to help you drive sales
and better understand impact on the merchandise
forecasts
 Improves utilization of promotional dollars at all levels
of the enterprise in order that returns on promotional
spend are maximized
 Takes the guesswork out of the pricing and promotions
process so that inventory costs can be reduced while
improving sales
51

Price & Promo Management Advantages
Features Benefits
 Assign multiple price levels to items.  Allows stores to be more competitive
Each price level is a complete set of and generate more promotions to
prices for items, such as retail sales, increase merchandise sales
wholesale sales, sales to employees,
and so on
 Make immediate or planned price  Allows stores the flexibility to
markdowns. Price Manager enables markdown merchandise to be more
you to automatically mark down prices competitive or promote merchandise
for selected items for immediate or that have been stagnant to generate
future sales, and optionally restore more revenues
former prices at a later date
52

Purchase Order Management
53

PO Management
 Powerful forecasting and replenishment tools that
automate much of the replenishment process,
reducing the chance of out-of-stocks
 Best Replenishment wizards available to generate the
necessary purchase orders when items reach a low
level
 Removes the receiving bottlenecks by simplifying the
receiving process
 Real-time data exchange across the enterprise as
it relates to on-hand quantities, special orders and
promotional markdowns
 Ability to seamlessly interface to enterprise
based systems
54

PO Management Advantages
Features Benefits
 Auto Min/Max wizard to define  Helps save time and allows store
Min/Max stock levels for items based personnel to focus on selling to
on a certain number of days of sale generate revenues as opposed to
administering the store
 Best Replenishment wizard to  Automates the replenishment process
generate the necessary purchase and takes the guess-work out in
orders when items reach a low level ordering merchandise allowing more
time on the sales floor
 Check if other locations have a surplus  Automates the reporting process to
and then generate the necessary help effectively manage inventory
transfer documents, thus preventing thereby lowering administration costs
unnecessary new orders
 Calculate and assign Min/Max levels  Provides a way of identifying stores
in inventory, based upon past sales that currently have a surplus of items
history. Retail Pro can then auto- being ordered, providing the option of
generate purchase orders to replenish generating transfer orders and thereby
stock when items reach Min levels increasing the potential of generating
additional revenue
 View each item’s order, receiving,  Allows store personnel to quickly
transfer, adjustment, and sales history locate the source of an unusual
change to quantity or cost and spend
less time ordering inventory
 Specify allocation patterns to allocate  Provides the store personnel a tool in
merchandise among multiple stores by allocating merchandise ordered
specifying the relative quantities to be and/or transferred among multiple
ordered or transferred for each store stores and helps you manage
inventory levels effectively
55

Business Intelligence
56

Business Intelligence (BI)
 Ability to analyze high and slow volume sellers,
high and low margin items, refunds, etc.
 Provides valuable information about consumer
demands, customer behavior, category/style
performance and optimal allocations
 Ability to drill up or down the retail organization to
obtain the best view of the company’s performance
 Performance management tools to allow retail
organizations to quickly adapt to any challenges
and changes within stores operation
57

Business Intelligence Advantages
Features Benefits
 Rich, Interactive Dashboards with  Provides the store graphical snapshots
guided analytics that highlight analytical trends and
anomalies to help stores make better
decisions
 Full, self service ad hoc analysis over  Helps save time and allows store
the web (answers) personnel to focus on selling to
generate revenues as opposed to
administering and managing the
creation of in-store analytics reports
 Thin client interface  Helps store personnel to access
application anywhere in the store as
opposed to back-office and still focus
on selling to generate more revenues
 Drill down capability  Provides the ability to scale up or
down on any related database
information within Oracle to help
stores analyze store, sales and
financial performance and help make
better decisions
 Retail Pro Data Warehouse  Provides real time actionable data
allowing store executives to make
better decision to help the
organization be profitable
 Intelligence across multiple enterprise  Provides a complete, consistent view
sources, including Oracle and non- of your organization (Business) to help
Oracle data manage the store more efficiently and
help improve store performance
58

Planning
59

Planning
 Workflow guides user easily through predetermined
business process
 Ability to customize layout of windows, columns,
descriptions, orientation
 KPI/Key Metrics Reporting
(i.e. Turn, GMROI, Stock to Sales)
 Assortment planning includes both option planning
and range planning
 Unit planning for OTB can be checked against
capacity for store
 Built-in Report Writer to include Exception Reporting
60

Planning Advantages
Features Benefits
 Graphical User Interface - features a  Helps reduce errors and training costs
spreadsheet-styled data entry (due to spreadsheet-style interface)
capability and translates to additional savings
for the store
 Workflows to guide users through the  Helps save time and allows store
steps of plan, re-plan, approve and personnel to focus on selling to
reconcile according to the enterprise- generate revenues as opposed to
defined business processes for administering and managing the
planning creation of store plans
 User definable Soft Business Rules  No need to invest in costly
programming and customization
thereby resulting to store operations
savings
 Scalability provided through a three-  Provides the ability to scale up or
tiered architecture down (single or multi-stores) and
create plans accordingly by tier to help
make better planning decisions
 Design Studio feature to allow  Automates the processes through
companies to implement custom personalization features (capability
requirements mostly available to Tier1 retail
enterprises) to help effectively
manage merchandise plans thereby
lowering administration costs
 Integrated to back-office applications  Enable store personnel to spend more
to effectively plan the stores’ time selling rather than administering
merchandise mix to generate additional revenues for
the store
61

Reporting & Analysis
62

Reporting & Analysis
 Equipped with reports and document managers to
customize receipts, reports and documents
 Unlimited number of filtering options are available
 Include/exclude parameters, and view charts and
graphs for reports without any need of additional
programming or customization
 Reports can be viewed and saved on disk and sent to
another location via email or scheduled for automatic
generation
 Embedded industry standard Crystal Reports Viewer
and Reports Manager
63

Reporting & Analysis Advantages
Features Benefits
 The Oracle database platform is  Provides the ability to scale up or
ideally suited for high-performance down on any related database
reporting information within Oracle to help
stores analyze store, sales and
financial performance and help make
better decisions
 Built-in Report Viewer provides a  Helps save time and allows store
variety of ways to view and create personnel to focus on selling to
reports (subject to licensing) and free generate revenues as opposed to
access for all users to more than 100 administering and managing the
predefined reports creation of in-store reports
 Customize and personalize reports by  No need to invest in costly
applying filters, parameters, set sort programming and customization
options, and view charts and graphs thereby resulting to store operations
savings
 Control user access to certain reports  Gives stores the flexibility to change
and selected features of reports rights and permissions as a security
control thereby controlling costs
 Export a report file to a disk and e-mail  Automates the reporting process to
the report to another location help effectively manage reporting
thereby lowering administration costs
64

Significant Additional Topics
Deployment
Architecture Options
Customer
Support
Testimonials
Options
Roadmap
65

Solid Retail Infrastructure
Presentation Rich Client Thin/Web Reports

Other
Services (Delphi) Client (Crystal)
Business Logic Interface (API, SQL, COM)
Object Repository
Purchase Orders
Rep Summaries
Custom Object
Transfer Order
Rep Journals
Sales Orders
Many Other
Adjustment
Customers
Employees
Advanced
Transfers
Inventory
Vouchers
Rep Lists
Analytics
Settings
Business
Objects
Sales
Logic
Services
(Business Logic written in Java, PLSQL and SQL)
Data Data Storage Interface (API, SQL, Java)

Storage/Access
Services
Temp File/XML Oracle Other
66

Scalable & Extensive User Interfaces
Plug-in Module
(COM Server, Language Independent)
Validation Plug-in Print Plug-in Tender Plug-in Other Plug-in Classes

(COM Class) (COM Class) (COM Class)
Notifier Notifier Notifier Other Plug-in Adapters

Validation Plug-in Print Plug-in Tender Plug-in
Adapter Adapter Adapter
Plug-in Manager
Business Object Wrapper
Business Object
67

Centralized Deployments
Meta Frame Farm

Applications Installed:
RPRO9 Series DC Edition
& Citrix or Terminal Server
Oracle Enterprise
Edition Database
Cluster
Web Services
Apache or MS IIS
Crystal Reports or
Report app. of choice
68

Global Consolidation
Communications Server
RPRO9 ECM
Oracle
Oracle Database
Server
Web Services
Apache or MS IIS
Crystal Reports or
Report app. of choice
69

Franchisee Subsidiary Operations
 Localize interfaces, and assign languages and currencies to
franchisees, subsidiaries or stores.
 Define a centralized, master inventory list (catalog) for any or all
franchisees, subsidiaries or stores.
 Designate customers as global customers (available at all
franchisees/subsidiaries/stores) or local customers
 Group customers by region and/or district to allow the allocation of
direct marketing budgets more effectively.
 Order merchandise for stores belonging to multiple
franchisees/subsidiaries (multi-subsidiary PO).
 Transfer merchandise among stores belonging to multiple
franchisees/subsidiaries (multi-subsidiary TO).
 Poll and consolidate data from multiple Main stations using different
currencies/languages.
 Poll directly with remotes using different currencies/languages.
70

Support Options
Retail Pro Support Plus offerings are as follows:
 Software Assurance (Membership)
 Retail Pro’s standard BP support
 Support Plus Bronze
 Tailored for customers who have an experienced Retail Pro technical
staff
 Have a solid service partnership with their Retail Pro business partner
 Require Retail Pro’s support resources in system down emergencies
 Support Plus Silver
 Large enterprise environments.
 Operating a network of stores sharing:
 Brand name
 Operating environment
 Business rules
 Support Plus Gold
 Silver plus centrally managed business partner network
under one agreement
71

Support Plus Program Overview
72

Product Roadmap Details
 Fiscal Printers integration – Q3 2007
 L2 Data for v8 – Q4 2007
 Oracle 10G/Vista compatibility – Q1 2008
 Franchisee Sales Filter – Q1 2008
 Offers & Promotions – Q1 2008
 Phase 1 Loyalty Mgt – Q1 2008
73

Product Roadmap – More Details
 SMB & EE BI – Q1 2008
 Various v8 limitations removed (e.g. 30x30 matrix, fee
types) – Q1 2008
 EFT Resiliency – Q1 2008
 Check Guarantee – Q3 2008
 Global EFT – Q3 2008
 EIM Phase 1 – Q3 2008
 Alterations & Repairs – Q3 2008
 Central Customer Credit – Q3 2008
74

What customers are saying
 “Retail Pro by far offered all the functionality I desired in
running the store. It only took a couple of hours to install the
system. The system is easy to use and very intuitive.” - The
Great Forest Toys
 “The ability to sort inventory in many ways, searching

inventory via keywords and being able to specify date ranges
when looking up receipts and vouchers are just a few of the
nice features we like in v9” – Auburn Bike Works
 “Retail Pro’s v9 detailed inventory control and sales

tracking has enabled us to more accurately purchase
merchandise.” - Encanto Barcelona
75

What one business partner says
 Fast Track/Beta program brought our technicians, trainers
and v9 installs up to speed efficiently and quickly
 Signed up four clients - two single stores and two multi-site
operations and have successfully implemented all sites
 Two single stores are high transaction volume stores and Retail
Pro v9 has performed flawlessly at POS
 One multi-site currently has no open issues
 Last install is the largest with four subsidiaries and several
stores with tight integration to JD Edwards ERP system
 Several custom plug-ins were also developed to address
unique requirements such as receipt terms, aggregate weight
of all items on a Sales Order.
Madhu Bontha - Retail Information Systems (RIS) 76

Another Business Partner…
 Fast Track 1 addressed the need for expeditious problem
solving of client issues
 Fast Track 1 brought STG’s implementation team up to
speed on v9 series.
 Signed up one single store and one multi store operation -
successful implementations
 Implemented one single store with v9 wirelessly via terminal
services.
 Utilized bluetooth scanning technology to demonstrate
versatility of hardware options compatible with v9.
 One multi-site (3 store high end clothing retailer) excited to use
the centralized customer database feature in v9.1.2.
 Just released centralized customer return feature in v9.1.3 will
benefit this same customer greatly in the near future.
Jeff Davis – STG/Implementation Manager 77

International Business Partner…
 ECM for Centralized Management has satisfied
Planeta Sport objectives
 Once issues resolved with help from Retail Pro Tech
Support, the system worked fine and efficiently
 No issues encountered related to system stability
 v9 is a very good, easy, and a stable system
 Retail Pro Tech Support has provided invaluable
service
Jaime Fontecilla – Eniac/Implementation Manager
78

What an International Customer says
 “The Retail Pro System provided us with all the
necessary information to manage our retail business
efficiently. Now we can have immediate store
operations information to facilitate any changes
instantaneously.”
 “We will be deploying the Retail Pro system to the rest
of the store chain before the end of the year. The ease
of use, fast response and stability of the product are
great! The Eniac support we have received to date is
truly outstanding!”
Company size: approximately 80 stores
Alex Issa - President and Owner, Planeta Sport
79

Retail Pro’s Differentiating Advantage
 Best of Breed POS Transaction Sets

 A unique solution for global retailers
 Global & local deployment and support
 Sophisticated retail analytics and planning
 Affordable from single to multi-chain store configurations
 Scalable to adapt as a business changes and grows
 Solid retail infrastructure and architecture
 Complete customer data capture and segmentation
 Complete inventory control management
 Complete purchase order management
 Easy to use world class intuitive user interface
 Powerful and extensive tailoring tool kit
80

Thank you.
Seriously.
81


Retail Pro 9 Overview

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Retail Pro 9 Overview

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Overview of the

Serious software for serious retailers™

RETAIL FEATURE SIGNIFICANT

 To grow the company profitably and to increase

 To always operate the company with integrity and

RETAIL FEATURE SIGNIFICANT

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1987 1989 1991 1993 1995 1997 1999

Developed multi-store Auto generation of Purchase

Field data sizes increased

RETAIL FEATURE SIGNIFICANT

Retail Business Analytics (RBA) capabilities

Enhanced Kits & Packages functionality Renaming of Enterprise Management

2000 2001 2002 2003 2004 2005 2006

Product Leaps Forward

RETAIL FEATURE SIGNIFICANT

 Regional Offices on 4 continents

RETAIL FEATURE SIGNIFICANT

Gifts & Toys 11%

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SYSTEM GENERATES COUPON

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