.

Pham Thi Tram

Retail Store Manager & Content Creator
Ho Chi Minh city, Vietnam www.linkedin.com/in/phamthitram

084-962-975623

phamtram.pt26@gmail.com

• Dynamic Retail store manager bringing 4 years of experience in leading every

facet of new and ongoing business operations. Strategic thinker and tactical
decision-maker with passion for serving customers and exceeding expectations.
Creative problem solver skilled at de-escalating situations and driving positive
change.
• Creative Copy Writer offering background in preparing well-structured drafts,
editing posts and conducting keyword research. Collaborative team player
possessing impeccable grammar and in-depth comprehension of Microsoft Word
and Office.
• Skilled Graphic Artist specializing in marketing media. Highly artistic, always on-task
and fluent in Adobe Photoshop. Consistently creates skilled, creative and brand-
specific designs.

Software
Adobe Photoshop & Illustrator
Very Good
Microsoft Word, Excel & PowerPoint
Very Good
Wondershare Filmora - Video Editing Software
Very Good

Skills
Relationship building and management
Excellent
Strategic thinker
Very Good
PC and Mac platforms
Very Good
Digital design
Very Good
Promotional marketing and advertising
Good
.

Creative writing
Very Good

Languages
English
Very Good
Vietnamese
Excellent

Certifications
2022/04 IELTS
2022/09 Search Inside Yourself

Work History
2020/03 - Current Store Manager (Full Time)
Diep Kim Construction Store, Hue City, Vietnam
• Managed 120-150 customers per day, in which 80 % is regular customers.
• Consulting clients with suitable products that match their demands of price
and quality.
• Responsible for raw material research, price negotiations and contract
management.
• Always maintain strong business relationship with long term suppliers.
• Responsible for inventory control by collaborating with teammates.
• Collaborate with teammates to improve sale customer service by inventing
new promotion plans base on customer feedback and market trend.
• Improvised customer service by quickly resolving any unexpected issues
and responsibly handling issues and disputes raised by customers and
suppliers.
• Addressing the customers' and partners' enquiries and lodge complaints if
necessary.
• Closely monitor the sales and store operations and prepare a weekly
report and share it with the Director.
2019/10 – 2020/03 Sales & Marketing Planner (Full Time)
An Hoa Farm, Ho Chi Minh city, Vietnam
• Designed poster, brochures for the campaign using Adobe photoshop
software.
• Designed the Templates and booklets for the offline campaign.
• Planned for event's decoration and presentation.
• Collaborated with Content Marketing team to present stories through
videos and posters which are posted on Facebook and company's
websites.
.

• Approached by 3 best Marketing channels to promote the products

(Vegetarian Festival 2021, Techfest 2020, Tinh Hoa Gia Vi Viet).
• Responsible for consulting 150 clients about the products through
telemarketing, Q&A on fanpage on monthly basis. As a result, 50 clients
had purchased the products and 33 clients became loyal customers
though the marketing campaign.
• Responsible for dealing with existing and current suppliers. Also, negotiating
effectively to maintain the strong relationship with the business partners.
• Has well-developed written and oral communication skills in negotiating
and consulting with a wide range of customers, handling their enquiries
and complaints whilst highly respecting company policies.
2017/02 – 2018/09 Planner (Full Time)
iziEnglish Community, Ho Chi Minh city, Vietnam
• Effectively planned and organized 3 events per week.
• Responsible for planning, photography, team-up, music moderator.
• Best sales person for an event by take 20 participator to the 200 joiner
event.
• Had built a Fanpage which has gained 1.5K followers in just 1 month.
• Collaborated with Events team, Finance team for planning a Marketing
campaign.
• Has well developed written skill by writing three Facebook/ Fanpage posts
per week during a period of 1 month campaign, which has helped to
increase the number of likes from 40 to 100 per post, and it has doubled
the number of client interactions.
• Designed a new brand portfolio, logo, poster for a new event using Adobe
Photoshop and Adobe Illustrator software.
• Responsible for creating main the online promoting video, attracting
double number of follower.
2018/03 – 2018/07 Sale & HR (Part Time)
Viet Kai Microfiber, Ho Chi Minh, Vietnam
• Monitored 30 bills per day by assigning staffs, shipping as quick as possible.
• Recruited 2 new accountants and a sales person.
• Organized 3 team building games per week.

Education
2016/09 – 2018/03 University of Economics - Ho Chi Minh City