ACG-00 4 Basic Rules For Quality Administration

Type Rules No ACG-00
Title Total Sheet Structure

Basic Rules for Quality Administration Text： 54 (55) △4
Appendix 1 ~ 3
Enactment date Enactment PIC Approver Check Person (Consent) Check Person Drafter
2018.07.02 高木平谷平谷長沼高橋
Department in
Revision history charge
QMS Department
Ver Revision date Revised page Total Page Contents and reasons of revision Enactment Approval Check Check Draft
No. 67 (Consent)
△１ P1 ・1-1-Correct the description

2018.11.06
of the content that conforms to
the upper document.
P9 ・4-4Added wording "Department
procedure ACM" in the system diagram. 沢田平谷平谷長沼高橋
P11 ・4-4(9)Corrected the sentence to
match the upper document.
P12 ・5-1-1(7)Addition of concrete means.
P19 ・7-1-6Add words to strengthen sentences.
P30 ・8-3-4Added wordings for KnowS
(preventive knowledge system) for
consistency with P-QMS.
P35 ・8-4-2(4)Deleted description of
out-of-scope department
△２ All pages ・ Version of the form and business
2019.12.10
division name were changed. 高木平谷津田長沼石渡
P1 ・ In 1-2, organizations included in HCSBD
were added.
Organization names of directly controlled
sections were updated.
・in 1-3, Corrections were made to clarify the
person who establish, revise, abolish,
and announce the rule.
P4 ・ Business Unit was added in "Definitions
of Terms" and the numbers were adjusted.
・ A2W was added in the definition of water
heater.
・ ACBD was changed to ACBU.
P8 ・In 4-3-1, The term "main departments are
shown" was added.
P9 ・ "Design Standard (RD)" and
"Manufacturing standard (RF)" were
added in the system diagram.
P10 ・ Supervising manager of each process
was added.
P14 ・ Policies on Quality was changed due to
the change of company name and title
was changed to Basic Policies on
Quality.
P15 ・ In 5-3, additional explanation was
included to clarify Quality Assurance
Manager.
P24 ・ Modification was made due to the
global operation in 8-2-1.
ACR-G-01 Apx3 Ver2

Appendix 1 ~ 3
Department in
No. 67 (Consent)
△２ P32 ・ Correction was made in 8-3-6 (4).

P33 ・Standard to conform was clarified
in 8-4-1 (7).
P44 ・ Modification was made due to the global
operation in 8-5-5 (5).
P52 ・ Abbreviation was defined in 9-3-2 (9).
Appx 2-6 Ver 2 ・Add some sentences due to global operation
Appx 2-7 Ver 2 ・ Overall director of each process was
added.
Appx 3-1 Ver 2 ・ BU name was changed.
～
Appex 3-5
△3 2020.04.14 P14 ・Basic Policies on Quality was revised
due to the change of the BU Director. 沢田平谷津田長沼石渡
P32 ・ An error was corrected. One sentence
was eliminated for the simplification,
and the items were renumbered.
P35 ・ Wording was amended.
P38 ・ An error was corrected.
P43 ・ Errors were corrected.
P45 ・ Some wordings were changed to
simplify the expression.
P51 ・ An error was corrected.
△4 2022.10.07 69 Changed the total page numbers due to
the addition of P5a and P23a
P1 1-1 Purpose
- Changed Appliance Co.'s to "HVAC's"
1-2 Scope of Application
- Changed the expressions to match the
systems of HVAC
P5 3. Definitions of Terms
- Changed the expressions of all
companies due to the reorganization;
changed to the "Panasonic Group"
- Added 11. Quality compliance
4-1 Understanding the organization and
its context
- Reflected the revision of P-QMS
P9 4-4 Quality Management System and
its Processes
- Deleted the expression of "company-
wide" due to the reorganization.
- Changed the rules to comply with due to
the reorganization.
ACR-G-01 Apx3 Ver2

Appendix 1 ~ 3
Department in
No. 67 (Consent)
△4 P11 69 4-4 Quality Management System and

its Processes
- Added "the responsible person of the
department"
- Changed "the management responsible
person" to "the quality management
responsible person"
5. Leadership
P12 5-1-1 General
- Added (11) due to the revision of P-QMS
5-1-2 Customer Focus
P13 5-2-1 Establishment of the Quality Policy
- Moved the requirements of P-QMS
as (5) to (8)
P14 - Replaced the basic policies due to the
change of manager
P15 5-3 Roles, organizational Responsibilities
and Authorities
P18 7-1-3 　 Infrastructure
- Changed the expressions of all companies
due to the reorganization; changed to the
"Panasonic Group"
7-1-4 　 Environment for the operation
of processes
- Changed the subclassification notation of
1 to 6 like "① to (1)".
P19 7-2 　 Competence
P20 7-2 　 Competence (continued)
- Clarified the expressions
7-3 　 Awareness
P21 7-4 　 Communication
- Added an item due to the revision
of P-QMS
(Continued to the next page)
ACR-G-01 Apx3 Ver2

Appendix 1 ~ 3
Department in
No. 67 (Consent)
△4 P22, 23 69 8-1 Operation Planning and Control

- Corrected expressions due to the
reorganization
P23a 8-1 Operation Planning and Control (continued)
- Added ⑯⑰ due to the revision of P-QMS
- Added two related standards:
"Market Download Implementation Standards"
"Technical Regulations Management Std"
P25 8-2-2 Determining the requirements
for Products and Services
and added (5)
P27 8-2-3 Review of the Requirements for
Products and Services 8-2-3-1
P29 8-3-3 Design and Development Inputs
- Added ⑤
P30 8-3-4 Design and Development Control
- Reflected the revision of P-QMS and
added ⑨ to ⑪
P32 8-3-6 Design and Development Changes
P33 8-4-1 General
- Changed expression due to the
reorganization
P35
8-4-2 Type and extent of control (continued)
- Changed the expression of all companies

due to the reorganization; changed to
"Panasonic Group"
P50 9-2 Internal audit
- Added standards specifying details for
response to what was pointed out in
an external audit
9-2-1 (1) Confirmation of conformity
- Added ③ due to the revision of P-QMS
P51 9-2-2
reorganization
(Continued to the next page)

ACR-G-01 Apx3 Ver2
Appendix 1 ~ 3
Department in
No. 67 (Consent)
△4 P52 69 9-3-2 Management Review Inputs

- Deleted the expressions of "Appliance
Company".due to the reorganization
reorganization
Apx. 2-1 to 2-5 Ver.2 - Deleted and changed the expressions of AP
Apx.2-7 - Deleted and changed the expressions of AP
Apx.3-3 to 3-5 Ver.3 - Deleted the expressions of AP
ACR-G-01 Apx3 Ver2

Title Total Sheet Sheet No.
Basic Rules for Quality Administration 54 1
Chapter 1 These Quality Basic Rules are quality manuals that specifies "activities for design, △1
General Provisions development, manufacture, and service activities" to realize products in Heating & Cooling △2
1-1 Purpose Solutions Business Division (hereinafter referred to as the "HCSBD") and its
related business divisions, making those activities complied with international standard △4
ISO9001: 2015, and based on Panasonic's "Basic Rules for Quality Administration",
P-QMS (Guidelines for quality management system), and HVAC's Basic
Rules for Quality Administration. These rules shall be used as "Quality Management
System : QMS", setting forth the organizations, their responsibilities, and authority, to
provide customers with stable, safe, high-quality services. The rules are set as basic
principles for constant quality improvements in order to establish a quality system
for the smooth promotion of business.
1-2 Scope of These Rules shall apply to operations related to the quality system of air-conditioners and
Application water heaters, developed, manufactured, and sold by HCSBD (including ACBU, CACBU, △2
PAPAMY, PAPARADMY, as well as PAPAGZ and PAPARDL in China & Northeast Asia
Company). The organizations practice this Quality Manual and to which this Quality
Manual are applied are shown in (par. 4-3-1). Other than the departments of HCSBD, △2
organizations related to this Quality Manual shall include departments directly controlled
by Heating & Ventilation A/C Company, Panasonic Corporation (abbreviated as HVAC) △4
such as Human Resources Center, Procurement Center, etc.. △2
1-3 Establishment, These Rules shall be established, revised, abolished, or announced by BU

Revision, Abolition, Director of the HCSBD after the deliberation in the Quality ISO Committee.
and Announcement “Standards Specifying Details”
of Rules - Quality ISO Committee Operation Standards (ACR-G-014)
1-4 Type of ISO To this Quality Manual, the international standard ISO9001: 2015 shall apply.
Chapter 2 This Rule shall be composed as follows:

Construction 　No. Item Sheet No.
Text Chapter 1 General Provisions (Purpose, Scope of Application, Establishment, Revision and Abolition)
Body 1-1 Purpose
1-2 Scope of application 1
1-3 Establishment, revision, abolition, and announcement of Rules
1-4 Type of ISO
Chapter 2 Construction 1-3
Chapter 3 Definitions of Terms 4-5
Chapter 4 Context of Organization 5
4-1 Understanding the organization and its context 5-6 △2
4-2 Understanding needs and expectations of interested parties 6
4-3 Determining the scope of Quality Management System 6-8
4-4 Quality Management System and its processes 9-11
Chapter 5 Leadership
5-1 Leadership and commitment 11-12
5-1-1 General
5-1-2 Customer Focus 12
5-2 Policy (Quality Policy)
5-2-1 Establishing the Quality Policy 13-15
5-2-2 Communicating the Quality Policy
5-3 Organizational roles, responsibilities and authorities 15
Enactment 2018.07.02 Revision date 2022.10.07 Note

ACR-G-01　Apx 4　Ver2
　No. 　　　　　Item Sheet No.
Text Chapter 6 Planning

15-16
Body 6-1 Actions to address risks and opportunities
6-2 Quality objectives and planning to achieve them
16-17
6-3 Planning of changes
Chapter 7 Support
7-1 Resources
7-1-1 General 17-18
7-1-2 People
7-1-3 Infrastructure
7-1-4 Environment for the operation of processes
7-1-5 Monitoring and measurement resources
18-19
7-1-5-1 General
7-1-5-2 Measurement traceability
7-1-6 Organizational knowledge
19-20
7-2 Competence
7-3 Awareness 20
7-4 Communication
7-5 Documented Information
7-5-1 General 21-22
7-5-2 Creating and updating
7-5-3 Control of documented information
Chapter 8 Operation
22-23
8-1 Operational planning and control
8-2 Requirements for products and services
24-25
8-2-1 Communication with customer
8-2-2 Determining the requirements for products and services 25-26
8-2-3 Review of requirements for products and services
8-2-4 Changes of requirements for products and services 27
8-3 Design and development of products and services
8-3-1 General
28-29
8-3-2 Design and Development Planning
8-3-3 Design and development inputs 29-30
8-3-4 Design and development controls 30-31
8-3-5 Design and development outputs 31-32
8-3-6 Design and development changes
8-4 Control of externally provided processes, products, and services 32-33
8-4-1 General
8-4-2 Type and extent of control 33-35
8-4-3 Information for external providers 36-38
8-5 Production and service provision
39-40
8-5-1 Control of production and service provision
8-5-2 Identification and traceability 40-41
8-5-3 Property belonging to customers and external providers 41-42
8-5-4 Preservation 42-43
8-5-5 Post-delivery activities 43-44
8-5-6 Control of changes
44-47
8-6 Release of products and services
8-7 Control of nonconforming outputs 47-48

　No. 　　　　　Item Sheet No.
Body Chapter 9 Performance Assessment

Text 9-1 Monitoring, measurement, analysis, and evaluation 48
9-1-1 General
9-1-2 Customer satisfaction 49
9-1-3 Analysis and evaluation
49-51
9-2 Internal audit
9-3 Management review
9-3-1 General
51-52
9-3-2 Management review inputs
9-3-3 Management review outputs
Chapter 10 Improvement
10-1 General 53
10-2 Nonconformity and corrective action
10-3 Continual improvement 53-54
Appendix Appendix 1 Quality Assurance System Chart 55
Appendix 2 Role and Responsibility Related to Process (2-1 to 2-7) 56-62
Appendix 3 Scope of Business by BU (3-1 to 3-5) 63-68

Chapter 3 The terms as used in these Rules shall be defined as follows:

Definitions of Terms The definitions of the other terms shall be as provided in ISO9001.
1. Quality
Characteristics that satisfy the needs of customers and society, including not
only the functions and performance of products and services, but also dignity,
economic efficiency, serviceability, install ability, safety, environmental protection,
recycling.
2. Business Unit
HCSBD, ACBU, CACBU, PAPAMY, PAPARADMY, PAPAGZ, and PAPARDL. △2
3. BU Director
BU Director, and President of Overseas Companies △2
4. Top Management △2
BU Director
5. Product △2
Finished products that have been manufactured. The term “product(s)” shall include
service(s).(Both "Products" and "Services" are written down in this rules to ensure full
understanding.)
6.　Merchandise △2
The product intended for the customer after completing the necessary inspection,
products that are ready to be delivered to customers and products delivered to
customers are called merchandise.
7. AQ (Action Quality) Activities △2

Activities conducted by the BU Director upon its own final responsibility, the
concrete contents of such activities shall be as provided in the AQ Implementation
Standards (ACR-A-QC-001).
8. The term "air-conditioner" and "water heater" as used in these Rules shall
refer to the following products:
(1) Air-conditioner
- Room air-conditioner for household use
- Commercial Air-conditioner
Package air-conditioner (PAC) for business use such as office stores and
buildings
Gas heat pump air-conditioner (GHP)
Absorption chiller (ABS)
(2) Water heater
- Heat pump water heater for household use and electric water heater for household use
- Heat pump hot-water heater (A2W included) △2
9. "Parent Business Unit" used in this rules refers to the

followings.
(1) B to C products (ACBU : Kusatsu) △2
(2) B to B products (CACBU : Oizumi)

Chapter 3 10. The term "outsourcing" as used in these Rules shall refer to the act of a BU △2
Definitions of Terms contracting or subcontracting certain business;
provided, however, in the following cases, only a process approach is
employed and other management for them are not applied:
(1) Business units and subsidiaries belonging to the Panasonic Group △4
(2) Temporary staffing agency, for which the legal regulations will vary according to
business style; and
(3) Suppliers of parts and materials, to which par. 8-4 shall apply
(Operation: Control of externally provided processes, products, and services )
11. Quality compliance △4

To conduct business fairly and impartially without violating social norms in all
activities related to product realization (operation based on these rules). It also
refers to accomplishment of duties to be performed in response to instructions
and requests from customers (Compliance with laws, regulations, restrictions,
official/industrial certifications, standards, rules, and memorandums with
customers).
Chapter 4 Organization shall determine external and internal issues that are relevant to its
Context of purpose and its strategic direction and that affects its ability to achieve the intended
Organization result(s) of its quality management system.
4-1 Understanding the They shall also establish processes that monitor, measure, analyze,
organization and and evaluate information for the issues, and operate the system.
its context They shall identify factors that affect the conformity to the requirements
and improvement of customer values.
1. External and internal issues based on rapid progress of or decline in social

environment, and disaster
2. Internal issues based on consolidation/dispersion of organizations,
personnel relocation, retirement of skilled workers, and organizational culture
3. External mid- and long-term issues based on trends of establishment/revision
of applicable laws or regulations, restrictions, official/industrial certifications, △4
standards, rules, memorandums with customers, etc., change in market/customer
needs, comparison with competitors, and fluctuation of raw material prices
4. Internal issues based on deterioration of equipment, introduction of
new equipment, expansion/reduction of outsourced processes, and achievement
status of quality objectives
[Note 1] The issues include desirable factors or conditions and undesirable factors
or conditions to be examined.
[Note 2] The understanding of external conditions can be easier by examining challenges
caused by environment of laws and regulations, technologies, competitions,
market, culture, and society, regardless of country or region.
[Note 3] The understanding of internal conditions can be easier by examining problems
related to the sense of values, culture, knowledge, and performance of the
organizations.

Basic Rules for Quality Administration 54 5a
※ BU Director shall establish and document quality management system to achieve the
objectives of the BU by taking consideration of business environment and
management issue for the contents planned based on the above.
They shall continually monitor validity and maintenance of the system and regularly
review the system.
Relevant Standards - Quality Business Plan Formulation and Implementation

Standards (ACR-G-03)
- BU Director Audit Implementation Standards
(ACR-G-04)
Enactment 2018.07.02 Revision date Note

4-2 Understanding the The organizations shall determine the following matters which may have effects or
needs and potential effects on their abilities to consistently provide products and services that
expectations of meet　the customer requirements and applicable statutory and regulatory requirements.
interested parties
1. the interested parties closely related to the Quality Management System
2. the requirements of these interested parties closely related to the Quality
Management System
The organizations shall monitor and review information about these interested parties
and their relevant requirements.
The organization shall monitor, measure, analyze, and evaluate information relating to
needs and expectations of the interested parties who affect the enhancement of
customer satisfaction and the survival and expansion of the organizations, and extract
the contents of such information that particularly affect the conformity to the
requirements and the improvement in customer value.
[Principal of interested parties and examples of their requirements]
Customers / Sales companies ... Satisfaction gained from products & Services
High quality "Functional performance, safety, reliability, environmental
consideration (energy saving performance, meeting recycling requirements,
harmful substances non-use guarantee, etc.), delivery time, price,
installation work, service, capability to respond to inspection, etc."
- People within the organizationGood

... ... work environment, opportunity to improve
ability such as education and training,
rewarding, proper competence
assessment, compensation, etc.
- Providers/partners ... …Fair trade (coexistence and mutual prosperity),
good relationships with its business partners, etc.
- Regulatory authorities, society ... Compliance with laws and regulations,
ethical behavior, etc.
- External providers・・・Request and information
4-3 Determining the Necessary processes for the quality management system mentioned in this rule and
scope of the organizations the system is applied to are shown in the following pages.
application of
Quality - ISO Requirements and Organizations in Charge ⇒ (par. 4-3-1)
Management The specific operation thereof shall be governed by the Rules by function,
System common Standards, and the Standards tied with the respective Rules
as provided below.
① Quality Assurance Management Rules (ACG-01)

② Product Chemical Substance Management Rules (ACG-02)
③ Education and Training Management Rules (ACG-03)
④ Development Control Rules (ACG-04)
⑤ Measurement Management Rules (ACG-05)
⑥ Manufacturing Management Rules (ACG-06)
⑦ Production Control Rules (ACG-07)
⑧ Procurement Control Rules (ACG-08)
⑨ CS Management Rules (ACG-09)

These Rules shall be operated throughout the entire HCSBD in common, the scope △2
of the business of the BU in charge shall 'vary by manufacture site. Details of such scope
shall be shown in Appendix 3.

4-4 Quality The organization shall establish, implement, maintain and continuously improve
Management the Quality Management System including processes needed and the interactions
System and in accordance with the requirements of these Basic Rules for Quality Administration.
its Processes The processes needed for the Quality Management System and the application
throughout the organization shall be as follows, and the organization shall
implement the following matters:
1. These Basic Rules for Quality Administration shall be operated, maintained, and
practiced as the Quality Management System for product realization in accordance
with the requirements of the international standard ISO9001: 2015, and pursuant to
the requirements of the "Quality Basic Rules of Panasonic Corporation" △4
and the "Basic Rules for Quality Administration of Heating & Ventilation A/C Company".
The documents for the Quality Management System of HCSBD shall consist of the △2
following documents:
(1) Basic Rules for Quality Administration (Quality Manual), related Standards,
other standards and test methods;
(2) Quality documents (quality system documents, agreements with customers,
and reference documents);
(3) Quality Policy and Quality Objectives;
(4) Quality records.
The system for the quality documents indicated above shall be as follows: △2
Basic Rules for Quality Administration

ACG-00
All Departments
Common Standards
ACG-G-01～
Quality Documents and Quality Manufacturing Documents Control Standards

Records Control Standards ACR-G- ACR-G-02
Standards, test methods (RE) Relevant rules by function △2

Design Standard (RD)
Manufacturing standard (RF) ACG-01-09
Agreements
Department Standards ACR
with - instructions
customers Department Manuals ACM
- drawings
△１
Reference documents - others
2. This Quality Management System shall be continuously improved for the purpose of
improving customer satisfaction by grasping customer expectations and needs
in a timely manner, utilizing management resources effectively, and realizing
products economically.

○: Relevant department △2
Manufacturing department(including Production Engineering)
Human Resources Department・ Accounting Department

Quality control responsible person
4-3-1 ISO
Product Evaluation department
Production Control department

Quality Assurance department
Product Planning department

Corporate Planning department
Design and development department

Requirements and
Logistics department
Sales department
Procurement department
QMS department
Cost department
CS department
Organizations The right shows main departments.
BU Director
in Charge
≪ISO Requirements≫
4 Context of the Organization －－－－－－－－－－－－－－－－

4-1 Understanding the organization and its context ○ ○ ○ ○○○○○○○○○○○○○
4-2 Understanding of needs and expectations of interested parties ○ ○ ○ ○○○○○○○○○○○○
4-3 Determining the scope of Quality Management System ○ ○ ○ ○
4-4 Quality management system and its processes ○ ○ ○ ○○○○○○○○○○○○○
5 Leadership －－－－－－－－－－－－－－－－
5-1 Leadership and commitment ○ ○ ○ ○○○○○○○○○○○○○
5-2 Policy (Quality policy) ○ ○ ○ ○○○○○○○○○○○○○
5-3 Organizational roles, responsibilities and authorities ○ ○ ○ ○○○○○○○○○○○○○
6 Planning －－－－－－－－－－－－－－－－
6-1 Actions to address risks and Opportunities ○ ○ ○ ○○○○○○○○○○○○○
6-2 Quality objectives and planning to achieve them ○ ○ ○ ○○○○○○○○○○○○○
6-3 Planning of changes ○ ○ ○ ○○○○○○○○○○○○○
7 Support ○ －－－－－－－－－－－－－－－
7-1 Resources ○ ○○○○○○○○○○○○○
7-2 Competence ○ ○○○○○○○○○○○○○
7-3 Awareness ○ ○ ○○○○○○○○○○○○○
7-4 Communication ○○ ○ ○○○○○○○○○○○○○
7-5 Documented Information ○ ○○○○○○○○○○○○○
8 Operation ○○ －－－－－－－－－－－－－－
8-1 Operational planning and control ○ ○○○○○○○○○○○○
8-2 Requirements for products and services ○ ○ ○○○○○○○ ○
8-3 Design and development of products and services ○ ○ ○○
8-4 Control of externally provided processes, products and services ○ ○ ○○ ○○ ○
8-5 Production and service provision ○ ○ ○○ ○
8-6 Release of products and services ○○ ○ ○ ○○ ○○ ○
8-7 Control of nonconforming outputs ○○ ○ ○○○ ○
9 Performance Assessment ○－－－－－－－－－－－－－－－
9-1 Monitoring, measurement, analysis and evaluation ○ ○ ○○○○○○○○○○○○○
9-2 Internal Audit ○ ○ ○○○○○○○○○○○○○
9-3 Management Review ○○ ○ ○○○○○○○○○○○○○
10 Improvement －－－－－－－－－－－－－－－－
10-1 General ○ ○ ○○○○○○○○○○○○○
10-2 Nonconformity and corrective action ○ ○ ○ ○ ○○ ○○ ○
10-3 Continual improvement ○ ○ ○○○○○○○○○○○○○

The details of the Quality Mangement System-related documents, from the

preparation to approval of them, and the decision makers of the documents shall be
set forth in the "Quality Documents and Quality Records Control Standards"
(ACR-G-01).
3. The quality control responsible person shall define the systems from the acquisition of
customer information to the product planning, design and development,
purchasing, and production for product realization. Such processes shall be shown
in the Quality Assurance System Chart (Appendix 1).
4. The process flow below shows inputs and outputs for each section's activity, and the
sequence and interaction of these processes. It also shows roles and responsibilities
of the processes.
- Process of Quality Management SystemAppendix 2-1 Quality Assurance Department　Head △2

- Management Process Appendix 2-2 Corporate Planning Department　Head
- Planning and order-receiving process Appendix 2-3 Product Planning Department　Head
as set forth in the
"Development Control Design & Development Department
- Design and Development Process Rules" (ACG-04). Head
- Purchasing Process Appendix 2-4 Procurement Department Head

- Manufacturing Process Appendix 2-5 Manufacturing Department Head
- Servicing Process Appendix 2-6 CS Department Head
- Process for air-conditioner for

Appendix 2-7 See Appendix 2-7
business use (ABS products);
5. The monitoring, measurement, and analyses of the entire processes of the Quality
Management System shall be assessed and confirmed in the Quality Settlement
Meeting and Quality Internal Audits, and finally approved in the BU Director Audit.
The monitoring, measurement, and analysis of the processes for developing new
products shall be performed in the AQ meeting for each development stage of
respective category products.
6. Documents for the operation and control of the processes shall be prepared as
quality system documents, and continuously improved toward the achievement
of intended results.
Organizations shall perform the following matters to the necessary extent:

(1) To document and maintain the processes in accordance with the relevant
Rules, Standards, and Manuals to support the operation thereof,
and maintain such documents; and
(2) To retain documented information to prove that the processes
are being carried out as planned.

7. When BUs plan to outsource part or all of the product realization to the design
subcontractor company due to the decision made at the planning meeting,
the BU shall clearly identifie the person responsible for the quality at the subcontractor
and manage them to ensure that they satisfy the requirement of BU group. (The person
in charge of quality management of the department or the responsible person of △4
the department shall explain their approach to quality management system to
the person in charge of quality management of the subcontractors as is necessary.)
Each department of BUs, in case of outsourcing its operation, shall exercise the
following control:
(1) To confirm regularly the conformity of the outsourced processes to the product
requirements (whether they will affect the expectations of Panasonic customers);
(2) To confirm regularly the conformity of the outsourced processes to the customer
requirements and the requirements of laws, regulations, restrictions, △4
official/industrial certifications, standards, etc.; and
(3) To control the outsourced processes in accordance with the Assignment of
the Responsibilities and Authorities Related to the Processes (Appendix 2),
and record the results of the confirmation.
8. The BU Directors and the quality management responsible person shall take necessary △4
measures to the respective departments so that the Quality Management System
will produce the results as planned.
9. BUs shall clarify resources needed to realize the process and ensure that they △1
can use them.
Chapter 5 BU Directors shall demonstrate leadership and commitment with respect to the Quality
Leadership Management System.
BU Directors shall have the authority and the full responsibilities for the establishment △4
and operation of the entire Quality Management System, as well as quality compliance,
safety and quality.The Quality Policy, the Quality Objectives, and priority measures shall
be clearly specified based on the Panasonic "10 Articles to Cope with PL" and
the "10 articles of Quality Guide for Management" for the promotion of the business
execution participated in by all members.
5-1 Leadership and (1) Taking accountability for the effectiveness of the quality management system;
Commitment
5-1-1 General (2) Ensuring that the quality policy and quality objectives are established for the quality
management system and they are compatible with the context and strategic direction
of the organization ;
(3) Making sure that the business processes of the organizations match the requirements
of quality management system ;
(4) Making sure that the quality management system is operated based on the the
process approach and risk ;
(5) Ensuring that the resources needed for the quality management system are available;
(6) Telling employees of the BU that comforming to "Valid quality management" and
"Quality management system" is important.

(7) to confirm the effectiveness of the quality management system by implementing △1

BU director quality audit and management review at quality settlement meeting,
and make sure that the system can achieve the intended results;
(8) actively direct and support the BU personnel to improve the effectiveness of the
Quality Management System;
(9) promote improvement;

to improve and operate the Quality Management System as a prevention tool
focusing on the prevention of not only the recurrence of failures but also
the occurrence of anticipated failures (risks);
(10) roles and support of the management personnel;

BU Directors shall support the management personnel of the department in
demonstrating leadership.
Each department head, responsible for the respective processes, shall assist
the BU Director in operating their organizations with the
responsibilities and leadership similar to BU Directors'.
(11) To declare quality compliance with regard to the quality of products and services, △4
and promote the development of the corporate culture and the creation of an open
workplace.
5-1-2 Customer Focus BU Directors shall demonstrate their leadership and commitment with respect to
customer focus.
(1) To meet customer requirements and applicable laws, regulations, restrictions, △4
official/industrial certifications, standards, etc.
(2) to determine and address risks and opportunities that can affect the conformity of
products and services as well as the ability to improve customer satisfaction, and take
necessary measures.
(3) not only to maintain the policy that place great importance on customer satisfaction
　　but also to satisfy customer requests and pursue continuous enhancement, assess
　　their achievement at every opportunity. If there is any problem, they shall give the
　　necessary instructions to make sure that the relevant departments have always
　　placed customer satisfaction as its top priority.

5-2 Policy They shall establish, implement and maintain a quality policy which satisfies the following
5-2-1 (1) ～ (8) . △4
Establishment of the (1) It shall be suitable for the purpose and context of each BU, and supports its strategic
Quality Policy direction.
(2) They shall conduct a Management Policy Announcement for their quality objectives
at the beginning of the fiscal year.
(3) They shall present their commitment which fulfill applicable requirements.
(4) They shall make effort to continual improvement of the quality management system.
(5) "We truly serve our customers by providing our customers with products and services
that meet customers' and social needs."
Under this basic policy, the Quality Policy shall be clarified with the BU directors' own
words based on their situations.
(6) They shall include specific details that can be quantified when establishing quality
targets and reviewing them.
(7) They shall plan activities to improve customers satisfaction, operate them, and review
the results.
(8) They shall prioritize safety and quality compliance (abidance by laws and regulations,
restrictions, official/industrial certifications, standards, rules, memorandums with
customers, etc., regarding products and services.

The Basic Policies on Quality of HCSBD shall be as follows: △2
△4

5-2-2 (1) Quality policy shall be available and be maintained as documented information.
Communicating the (2) They shall make the entire BU aware of the quality policy by distributing personal
Quality Policy cards with the quality policy on them.
(3) This Quality Policy shall be provided to closely interested parties, too, as necessary.
5-3 　 Roles, - BU Directors shall assign responsibilities and authority to the organization they are
organizational in charge of (par. 4-3-1), and cause the entire BU to understand them.
Responsibilities The detailed responsibilities shall be as in the following standards:
and Authorities "Responsibility and Authority of Sections" (ACR-G-20)
- BU Director shall appoint Quality Assurance Department Head as Quality Assurance △2
Manager.
- BU Directors shall assign the following responsibilities and authority to the quality
control manager:
① To ensure the conformity of the Quality Management System with the standard
requirements;
- to ensure that Quality management system is consistent with the standard
requirements
- to clarify problems with products and the Quality Management System and
record them
- to control the progress and delivery of nonconforming products to the
following process until the failure or unsatisfactory condition is corrected.
② To ensure that the process will produce intended outputs;
③ To report the performance of the Quality Management System and whether or not
they need to be improved at the BU Director audit and the quality conference;
④ To promote customer focus throughout the entire BU, and investigate and respond to
the laws and regulations related to the departments and sections and matters
necessary for the observance of business ethics to satisfy the statutory
and regulatory requirements and the requirements of official/industrial △4
certifications and standards;
⑤ To maintain the System completely in place in cooperation with the relevant

departments when changing the Quality Management System;
⑥ To follow up the progress of the performance as the manager of the quality

business plan of the BU.
Chapter 6
Planning
6-1 　 Actions to address When planning the Quality Management System in pursuit of customer satisfaction
risks and opportunities through business activities, they shall define and seek to avoid risks which may obstruct
the achievement of the following matters in consideration of the "Understanding the
organization and its context" (par. 4-1), and "Understanding the needs and expectations
of interested parties" (par. 4-1).
(1) achievement of the result intended by the Quality Management System;

(2) enhance desirable effects;
(3) prevent or reduce undesired effects; and
(4) achieve improvement.

6-1 　 Actions to address ★ Regarding the risks and opportunities as above, organizations
risks and opportunities shall plan the actions to reduce risks and active approaches to opportunities.
(continued)
6-2 　 Quality Each department and organization shall establish the Quality Objectives
Objectives and at relevant functions, levels and processes needed to achieve quality policy.
Planning to
achieve them
Such approaches shall satisfy the following matters to achieve the quality objectives:
(1) Key measures shall be developed for the “risks and opportunities”
as determined under (par. 6-1).
(2) The approaches shall be consistent with the Quality Policy.
(3)The approaches can be evaluated objectively.
(4) When planning, a method for performing and a method for evaluating the
effectiveness shall be clarified.
(5) The approaches shall be relevant to the conformity of products and services
and improvement in customer satisfaction.
★ The measures (approaches) as determined above shall be reviewed regularly

with indices specified, to improve their quality continuously and reflect them in the
operations.
★ Cooperation shall be requested regarding the resource allocation and the

response period and method according to the impacts of the plans on products
and services.
Relevant Standards
" Quality Business Plan Formulation and Implementation Standards" (ACR-G-03)
6-3 　 Planning
of changes Quality Management System shall be changed when needed in accordance with related
standards. When it is changed, consider the following items.
(1) To consider possible results due to the change in the purpose and the contents;
(2) To maintain the condition of the Quality Management System in place;
(3) To consider the availability of resources; and
(4) To determine the need of allocation or re-allocation of responsibilities and
authorities.
The following matters shall be included:

- Product BU transfer;
- Design change;
- Change in parts, materials, and suppliers thereof;
- Change in equipment, dies and molds, jigs and tools (including renewals,
additions, and modifications);
- Change in the production department and production location;
- Change in the manufacturing methods and conditions;
- Change in the test/inspection methods and conditions; and
- Change in workers engaging in important work.

6-3 　Planning of changes Relevant Standards - Design Change Management Standards (ACR-A-EC-012)
(continued) - 4M Change Management Standards (ACR-G-16)
Chapter 7 Support BU Directors shall determine and provide the resources needed for the establishment,
7-1 　 Resources implementation, and maintenance and continual improvement of the
7-1-1 　 General Quality Management System and offer them.
The following matters shall be considered when offering them.
(1) the capabilities of, and constraints on, existing internal resources
(2) what needs to be obtained from external providers.
In order to achieve the planned result, consider the resources necessary for each
process to be used or applied in a manner determined by the organization.
・ To make full use of their capabilities and functions
・They shall consider not only hardware aspect such as infrastructure, equipment,
and measuring instruments, but also "software" aspect such as capability and
know-how of personnel
・When their internal resources are insufficient, they shall consider to use external
resources.
7-1-2 　 People The head of each organization shall determine and provide the persons necessary for
the effective implementation of the Quality Management System and for the operation
and control of its processes.
(1) To the following verification activities, educated and trained personnel shall
be assigned:
① DR, product evaluation;
② Each process , assembly, inspection and testing of incoming, in-process
and product process
③ Calibration of measuring instruments; and
④ Quality internal audit.
(2) To the following training and workshop activities, educated and trained
personnel shall be assigned:
① Training seminars and workshops for sales companies and service
companies; and
② Training seminars and workshops for the personnel other than employees.
(3) To the following assessment activities, educated and trained personnel
shall be assigned:
① Personnel engaging in assessing suppliers; and
② Personnel engaging in assessing subcontractors and
outsourced contractors.
This assignment shall be reviewed as necessary so that it can be maintained.
7-1-3 　 Infrastructure Organizations shall determine, provide, and maintain the infrastructure necessary for the
quality process operation and to achieve conformity of products and services.
"Infrastructure" shall refer to the following, and preventive measures or easing
measures shall be taken to minimize the damage caused by the occurrence of an
emergency in consideration of the possibility of being affected by a natural phenomenon:

7-1-3 　 Infrastructure (1) Buildings and associated utilities;

(continued) (2) Equipment including hardware, and software;
(3) transportation resources; and
(4) Information and communications technology
※ Panasonic Group provides supports for the above operations. △4
7-1-4 　 Environment for

the operation of Each organization manager shall maintain "work environment for the realization of the
processes product requirements" and "necessary environments" for the process operation (to meet
requirements for products and services).
A suitable environment shall refer to a combination of factors including the followings:

(1) Social factors (non-discriminatory, peaceful, non-conflicting, etc.); △4
(2) Psychological factors (stress reduction, burnout syndrome prevention,
psychological care etc.);
(3) Physical factors (temperature, heat, humidity, light, air current, hygiene,
noise, etc.);
(4) Countermeasures against static electricity in factories;
(5) Environments related to the practice of 5S activities; and
(6) Safety and health environments.
7-1-5 　Monitoring and Each organization shall determine and provide the resources needed to ensure valid
measuring resources and reliable result when monitoring or measuring is used to verify the conformity of
products,
7-1-5-1 　 General
(1) Resources for measurement shall refer to measuring equipment, and the matters
regarding specific operation ranging from purchase to use, maintenance, record,
measurement committee, etc. shall be set forth in the rules below.
- Measurement Management Rules(ACG-05)
(2) For monitoring without equipment (such as sensory test by an examiner),

the requirements for the personnel shall be defined, necessary education and
training shall be provided if necessary, and the records of them shall be retained.
7-1-5-2 　 Measurement (1) When measurement traceability is required, or the organization considers that it is
traceability essential to have valid measurement result, measuring equipment shall meet the
following requirements:
① To be calibrated or verified, or both, at specified intervals or prior to use,

against measurement standards traceable to international or national
measurement standards;
② To identify the condition of the measuring instrument (such as the calibration
expiration date); and
③ To be protected from adjustment, damage, or deterioration that would invalidate
the calibration status and subsequent measurement results.

7-1-5-2 　 Traceability (2) If any nonconformity is found in the calibration (including abolition and
of Measurement nonoperation) or an inspection before or after operation, etc. of measuring
(continued) equipment, it shall be determined whether it affects the validity of the products
for which the relevant measuring equipment was used, and corrective actions
for the measuring equipment itself and those for the products and services for which
the measuring equipment was used shall be implemented.
The specific operation of the measurement traceability management and the calibration
of measuring equipment, etc. shall be set forth in the following Rules and Standards in
a similar manner as in p.18 (par. 7-1-5-1).
- Measurement Management Rules (ACG-05)

- Measurement Management Standards of each site
7-1-6 　 Organizational Each department of BU shall determine the knowledge necessary for the operation of its
knowledge processes and improvement of product services and have them readily available.
When it is required to obtain additional knowledge in order to meet the changing needs △1
and trends, information of academic conference and others shall be used.
(1) Organizational knowledge is inherent therein and can generally be obtained

by experience.
Such information, to be used and shared to achieve the objectives of the
organization, shall include the Risk Assessment Implementation Manual, the DR
Practice Manual, the Quality (Design) Know-How Book, etc. in the development and
design related area.
They shall be updated when it is necessary to improve the knowledge level.
(2) Personally-owned knowledge required for the execution of business shall be

maintained and controlled in accordance with the Rules as set forth below.
Relevant Standards - Education and Training Management Rules (ACG-03)
7-2 　 Competence The head of each department shall perform the following matters in accordance
with the Education and Training Management Rules (ACG-03); provided,
however, that overseas sites shall operate them in accordance with their own
Standards, including the following:
(1) To determine the "necessary competence" of person(s) doing work under its control
that may affect the performance and the effectiveness of the Quality Management
System
(2) To make sure that they have necessary competence with appropriate
education, training, or experiences.
(3) To take necessary measures for them to acquire necessary competence
including OJT and evaluate the effectiveness of them.
(4) To retain appropriate documented information as evidence of competence.
(5) To conduct quality compliance education on a regular basis to instill the importance △4
of quality compliance.
The measures mentioned above include provision of education and training,

the mentoring of, or, reassignment of human resources, and others, as well as
hiring personnel with competence, and entering into employment contracts.
7-2 　 Competence Education/training, competence, and planning thereof at the respective organizations
(continued) shall be governed by the following Rules and Standards:
(1) All domestic HCSBD employees △2

The form established in the AP Company "Training Rules" (APQ-AT-001) △4
shall be utilized to make the plan based on "Education and Training
Management Rules" (ACG-03).
(2) Quality related functions

To be governed by "Quality Control Education Management Standards"
(ACR-A-JC-01), in addition to (1).
(3) Manufacturing functions

To be governed by "Manufacturing Employees Education and Training Standards"
(4) New employees

To be governed by "New Employee Training Implementation Standards"
(5) Process subcontractor employees and temporary employees engaging in the

manufacturing function
To be governed by "Manufacturing Employees Education and Training Standards"
(6) Temporary employees other than the manufacturing function

Education necessary for them shall be defined in the departments in charge of them.
7-3 　 Awareness The department managers shall ensure that the persons doing work under the
organization's control understand the significance and importance of their own
activities and ensure compliance with the followings :
(1) Quality Policy

(2) Relevant Quality Objectives
(3) Their own contribution to the effectiveness of the Quality Management System
including the benefits of improved performance (these merits shall refer to
the application of customer requirements, confirmation of compliance with laws, △4
regulations, restrictions, official/industrial certifications, standards, and rules,
opportunities of customer satisfaction improvement, improvement in risks and
opportunities related to the objectives, and the demonstration of the conformity to
the standard requirements).
(4) Each manager shall guide on and share the importance of the issues to
awareness regarding the impacts on products and services resulting from
nonconformity of the Quality Management System and the significant impact of quality △4
compliance violations.
Each department and section head shall execute the business under the Quality
Management System and make their employees understood the impacts of
deviation from it through the utilization of the career development program (CDP),
communication programs, and daily guidance.

7-4 　 Communication Internal and external communications related to the Quality Management System
shall be exchanged efficiently with the details defined such as the content,
time, target group, method, and those who do its communication.
Occasions for communications shall include the following, which shall be utilized
effectively:
- Board Meeting, Quality Settlement Meeting, and workplace network meeting
- Morning assembly, afternoon meeting, evening gathering, bulletin board, Website,
and email
- Committees and project activities
- Meeting with both domestic offices and overseas offices
- Exchange of information including complaints
- External information and meetings with persons involved in the industry
and interested parties
- Whistle-blowing on quality compliance shall be conducted in EARS (Panasonic △4
Global Compliance Hotline) or in writing (including electronic data).
7-5 　 Documented "Documented information" shall refer to the followings:

Information (1) Documents required by these Basic Rules of Quality Administration
7-5-1 　 General (Rules, Standards and other standards, manuals, and other documents
referred to in the documents mentioned above);
(2) Documented information determined by the organization as being necessary for
the effectiveness of the Quality Management System;
(3) Documents as set forth in the Quality Documents and Quality Records Control
Standards (ACR-G-01) and the Manufacturing Documents Control
Standards (ACR-G-02);
(4) "Documentation" shall not refer to just putting something in writing but include
visualized information including flow charts and formats which are centrally operated.
(5) "Information" shall include information necessary for operating the organization
and evidence of achieved results.
7-5-2 　 Preparation In preparation and renewal of documented information, the following matters
and Renewal shall be ensured:
(1) Appropriate identification and descriptions (title, date, author, etc.);
(2) Appropriate format (language, software version, etc.); and
(3) Review and approval for suitability and adequacy.
The details for operation shall be as set forth in the following documents:
-Quality Documents and Quality Records Control Standards (ACR-G-01)
- Manufacturing Documents Control Standards (ACR-G-02)
7-5-3 　 Control of The documented information at BUs shall be controlled in the following manner:
Documented (1) The documented information shall be available when and where needed;
Information (2) The documented information shall be protected from loss of confidentiality,
improper use, or loss of integrity, unintentional modification, amendments
and the abolishment
(3) Distribution, access, retrieval, use, storage and preservation, change, retention and
disposition shall be appropriately managed.
※ Access referred to here only means "to view" documents.
Decisions on changes or other authority shall be made with measures
taken to prevent alterations and intellectual property infringements.

The details for operation shall be as set forth in the following documents:
"Quality Documents and Quality Records Control Standards" (ACR-G-01)
"Manufacturing Documents Control Standards" (ACR-G-02)
Chapter 8 Operation Organizations shall implement the followings to "meet the requirements for the provision
8-1 　 Operation of products and services". (They shall plan, implement, and manage them with
Planning and "Approach to Risk and Opportunity" as determined in Chapter 6.)
Control (1) determining the requirements for the products and services;
(2) Establishment of the operation and evaluation standards in the processes
and the criteria of acceptance of products and services;
(3) Determination of the resources needed to achieve conformity to the products
and services requirements;
(4) Control of the processes in accordance with the operation and evaluation
standards established in (2) above; and
(5) To clarify documented information necessary "to demonstrate that the process is
operating as planned" and "to demonstrate compliance with requirements for
products and services", maintain them and retain them.
Ensure the consistency of outputs from this plan with the operation of the organization.
Organizations shall control the planned changes, review the results from unintended
changes, and take measures to reduce harmful impacts, as necessary.
In case of outsourcing, the processes shall be controlled.
① To define and establish the processes necessary for the realization of product
and service provision at the respective stages from business planning to the market,
and prepare and renew documents after defining the operation and evaluation
criteria, resources, etc. in each process.
② To conduct investigations on applicable laws, regulations, official/industrial △4

certifications, standards, and rules and intellectual properties and implement
countermeasures (threat analysis) against residual risks and product security at
the precedent development stage, and after completing elemental technology
development, transfer to mass production design and development.
Upon introduction of new technologies, to develop appropriate evaluation
technologies at the same time to verify the validity of the evaluation technologies,
and to confirm the completeness of the new technologies with the developed
evaluation technologies;
③ To establish the processes of defining and documenting the Quality Objectives

(market defect rate, etc.) prior to design and development;
④ To carry out risk assessment at the advance development stage. As a means of safety
design, consider preventive measures against the recurrence of past troubles, satisfy
applicable laws and regulations and standards, utilize risk assessment, based on
essential safety design. Take protective means (responding/avoiding measures) for
unacceptable risks remaining after essential safety design;
For unacceptable risks remaining after taking protective means, call users'
attention with a warning label, etc.
For managing product safety, operate in accordance with the Product Safety
Management Standards.

⑤ In the product chemical substance management, establish the process to realize

statutory and regulatory requirements and requirements of Panasonic Corporation; △4
⑥ In case of specially formed design and development projects, too, to prepare

and renew documents after defining all processes. It shall be started after
determining the responsible department;
⑦ To carry out design reviews by more than one experts at an appropriate stage
for the prevention of anticipated quality problems related to products and services;
⑧ In the flow from the design and development of products and services to the initial
flow management, to establish the steps of AQP, AQ0, AQ1, AQ2, and AQ3,
and control the shift;
⑨ In the processes established for product and service provision, AQP - AQ3
shall be incorporated;
⑩ To always review and reform the processes for realization of product and service
provision in tandem with the technological advances;
⑪ To utilize the Quality Assurance System Chart (Appendix 1) to define the interaction
of all processes necessary for the realization of product and service provision
and a series of systems;
⑫ To specify the implementation date and the final approver of product environmental
assessment;
⑬ To define the processes regarding software and product security in accordance

with the Panasonic Software Development Process Guidelines;
⑭ To control the externally subcontracted production and design in accordance

with the related items in p.32 (par. 8.4);____ △4
⑮ To examine the establishment of the after-sales service system from the products
planning stage; △4

Basic Rules for Quality Administration 54 23a
8-1 　 Operation ⑯ To clarify a series of processes for updating software on the market for products △4
Planning and that can be updated after shipment;
Control
(continued) ⑰ To establish a system to check compliance with laws and regulations, the status △4
of acquisition of certification, and data submitted to customers not only from
the relevant division but also from the viewpoint of a third party in order to prevent
quality compliance violations. In addition, to carry out inventory clearance of works
periodically for thorough visualization of them.
※ To the details of the above provisions, the following Rules and Standards
shall apply.
"Development Control Rules" (ACG-04)
"Product Chemical Substance Management Rules" (ACG-02)
"Product Safety Management Standards" (ACR-G-10)
"AQ Implementation Standards" (ACR-A-QC-001)
"Product Security Implementation Standards" (ACR-A-EZ-001)
"Software Development Control Standards" (ACR-A-EC-020)
"Production Consignment Parties Management Standards" (ACR-A-BC-004)
"Outsourcing Management Standards (for Development and Design) (ACR-A-EC-002)
"Market Download Implementation Standards" (ACR-A-QC-018) △4
"Technical Regulations Management Std" (ACR-A-EC-013) △4

8-2 Requirements for In communication with customers, the following matters shall be considered:
Products (1) Providing information relating to products and services;
and Services (2) Handling inquiries, contracts or orders, including their changes ;
(3) Obtaining customer feedback relating to products and services
8-2-1 　 Customer including customer complaints;
Communication (4) Handling or controlling customer property; and
(5) Establishing specific requirements for contingency actions
★ Information/requests/complaints from customers shall be treated appropriately

without leaving them unattended regardless of how information comes in. Respond
on the customer first principle.
<Communicate with product sales destinations as follows.>
① The sales department shall study, review sales policies with related departments, and △2
establish them after obtaining approval from their BU director.
② The production control (ISP) department shall develop annual production plans
based on the sales policy as set forth in ① above, and after receiving a review
at the ISP meeting, obtain the approval of the BU Director.
The ISP department shall determine daily plans based on the annual production
plan and order information of the sales departments, etc. △2
③ The logistics department shall ship products in accordance with the orders
and instructions from the sales department.
④ When customers' order change, ISP department shall change their production plans
based on the input of sales departments, etc. △2
⑤ If any event where shipment is difficult occurs, the sales department shall
coordinate with customers.
⑥ The sales department shall provide product information for the catalogues issued △2
and the website, etc.
⑦ Information from the sales destinations shall be dealt with by the sales department
as the contact.
Complaints from product users shall be dealt with by the CS department
as the contact point.
⑧ If there is a request as shown below made or information provided by sales

destinations, the sales department shall coordinate with the sales destinations
and request the department in charge to respond them:
(a) Implementation of product traceability;
(b) Recording of inspection equipment and measuring instruments;
(c) Support for service;
(d) Verification of products by sales destinations;

8-2-1 　 Customer (e) Verification of products (including parts and materials) by sales destinations
Communication at the places where products to be used; and
(continued) (f) Quality protection measures to the place designated by the sales destinations.
⑨ The sales department shall confirm the handling or control of

customer properties.
⑩ At the occurrence of any unexpected event, the BU Director shall establish

a special system to avoid any trouble in providing products to
customers and give instructions for activities to minimize damage.
⑪ In B to B products, when a message to inform quality problem is received from

customers directly not from sales companies, CS department shall coordinate with
relevant companies and request the departments in charge to handle the problem.
8-2-2 　 Determining Each BU shall define the requirements regarding the products and services to provide
the requirements for customers based on the following matters:
Products (1) Applicable statutory and regulatory requirements and requirements for
and Services official/industrial certifications, standards, and rules, as well as product △4
safety; (Establish and observe internal standards with appropriate flexibility);
(2) Product specifications and quality requirements to be satisfied which meet
customers' needs and expectations and deserve to obtain customer satisfaction;
(3) What satisfies the claims regarding the products and services provided by the
BU; (such as instruction manual and installation manual);
(4) What is recognized necessary by the BU (also consider the environmental
impact, international norms, socially accepted ideas, and industrial rules);
(5) To clarify requirements regarding software updates on the market at the product △4
planning stage for products that can be updated after shipment;
The details for operation shall be as set forth in the following Rules and
design and development-related Standards:
- Development Control Rules (ACG-04)
- CS Management Rules (ACG-09)
- Product Planning Operation Standards (ACR-A-GC-001)
<Points to satisfy the requirements regarding the products and services...>

① The product planning department shall survey customer demands and the
actual status of the markets, and develop the mid-term product strategies. They shall
review the applicable regulatory requirements and what is recognized necessary by
the BU at the product planning meeting, and obtain the approval of the BU Director.
② The product planning department shall develop the goods formation policy
for the year after next based on the products strategy and review it at the product
planning meeting. The cost department shall determine the target costs of
new products based on the products strategy and review them at the cost meeting,
etc.
③ The product planning department shall prepare the planning policy paper for products
based on the products strategy for the following year, review it at the product planning
meeting, and obtain the approval of the BU Director. For products for specific
customers, the customer expected matters as specified mainly by the sales
department shall be stated in the planning policy paper by the product planning
department. The cost department shall determine the target costs of products,

review them at the cost meeting and others, and obtain the approval of the BU Director.
8-2-2 　 Determining ④ In the planning policy paper, the following requirements shall be specified:
the requirements for (a) Concept and cost of products including customer requirements;
Products (b) Products specifications and comparison with competitors which are the
and Services requirements already known to customers；
(continued) (c) Requirements of applicable laws and regulations (domestic and overseas);
(d) Development requirements from the Top Management; and
(e) In case of labeling a certification mark (such as JIS), the requirements therefor.
(5) The product planning department shall control the planning policy paper as a
quality record;
(6) The product planning department and the cost department shall confirm at the
AQ meeting the conformity of the products and services to be provided to the
requirements of the planning policy paper; and
(7) Design and development and production outside the BU shall be performed
in accordance with the following procedures:
(a) The Corporate Planning department shall plan the subcontracting of the
design and production based on the business strategy; and
(b) The product planning department shall subcontract the design and production
to subcontractors based on the products strategy.
(8) In products planning, the products shall be divided into standard products, OEM
products, and purchased products.
"Products" as used herein shall be those with new item numbers.

8-2-3 　 Review of the Each BU shall have the ability to meet the requirements for products
Requirements for and services to be offered to customers, and perform a review including the following
Products and Services matters before committing to supply the products and services:
8-2-3-1 (1) Requirements specified by the customer including those for delivery and
post-delivery activities;
(2) Known requirements not clearly indicated by the customer but obtained from
the designated purposes;
(3) Requirements specified by the BU;
(4) Applicable statutory and regulatory requirements and requirements of △4
official/industrial certifications, standards, and rules;
(5) Requirements under contract or order differing from those previously expressed;
(6) Product catalogues, CMs and other advertisements, and the website deemed to
be agreements with an unspecified number of customers, shall be reviewed as to
whether there is no excessive expression; and
(7) In agreements with customers and release of commercial products, the entire
ability shall be reviewed regarding the product specifications, quality, holder of
product safety responsibility, price, and delivery schedule (release schedule),
including applicable laws and regulations.
The above is a review of the planning policy, which shall be performed in the planning
meeting, planning examination meeting, cost meeting, and others, and the BU
Director shall determine the commercialization after the review.
The details for operation shall be as set forth in Appendix 2-3, the following
Rules, and planning department related Standards:
- Development Control Rules (ACG-04)
- Planning department related Standards
8-2-3-2 In case of corresponding to "8-2-3-1," the BU shall make sure to retain the documented
information regarding the following:
① Review result; and
② New requirements related to products and services.
8-2-4 　 Changes of If the requirements related to products and services are changed, the BU shall
Requirements for review the documented information associated therewith.
Related to The requirements after the change shall be understood by the persons involved.
Products and Service
(1) To make the change well understood by internal involved persons and
external involved persons such as suppliers and external outsourced
contractors using notifications and written messages, etc.;
(2) To establish a system in which documents changed are received by all workers
including rank-and-file members of the field; and
(3) To pay attention to catalogues and online information.
8-3 　 Design and Each BU shall establish, implement, and maintain a design and development process
Development of that is appropriate to ensure the provision of products and services.
Product and Service

8-3-1 　General The processes of products planning and design and development of each BU shall be
established in the "Development Control Rules" (ACG-04) and related Standards,
and implemented.
8-3-2 　Design and In determining the stages and controls for design and development process,
Development each BU shall define the "design and development stages, applicable control method,
Planning resources to be used, and documents to be prepared," and determine the
"coordination method with the relevant persons inside and outside
the BU" to develop effective implementation plans.
Both the product side and the process/equipment side of design and development
shall be operated with the relevant processes defined.
Further, the following matters shall be considered in planning:
(1) The design and development department shall determine and operate the schedule
and the ranks in consideration of the nature, complexity, importance, etc.
of the development activities, based on the products strategy (products lineup)
(the nature of the development activities shall refer to the degree of
novelty, scale, independent development/
joint development/ and difficulty of the design.);
(2) The design and development department shall prepare the Product
Commercialization Decision Sheet based on the determined Planning Policy
(the transfer flow from the elemental technology development to mass production
development shall be specified.);
(3) The Product Commercialization Decision Sheet shall be approved by the BU Director
after being reviewed at the planning meeting based on the prior examination
at the product planning study meeting;
(4) The design and development department shall perform the design and
development verification and validation based on the Product Commercialization
Decision Sheet. Internal and external resources for design and development
shall be used, as necessary. In addition, systematic assessment of and
countermeasures against possible risks shall be made/taken;
(5) For software development, the schedule, system, quality assurance plan,
and the Standards and manuals to be used shall be defined;
(6) For product security, the review of threat analyses shall be planned;
(7) Close coordination between the departments involved in the design and
development process shall be ensured, and any necessary information shall be
shared;
(8) The need of the participation by the customers and users necessary for the
design and development process shall be considered;
(9) Requirements regarding the provision of products and services;
(10) The design and development process shall be controlled by determining the
management level to satisfy the requirements of customers and closely
interested parties; and
(11) Necessary documented information shall be reviewed to demonstrate the
conformity to the design and development requirements. (AQP、DR、AQ0)
For details, they shall follow "Development Control Rules" (ACG-04).

* In case of outsourcing the whole or any part of the design and development,
too, the plan shall be drafted.
* In case of outsourcing the whole or any part of the design and development,
the compliance with the guarantee of nonuse of harmful substances shall be
mutually confirmed in some kind of document.
8-3-3 Design and Each BU shall determine the essential requirements according to the products
Development Inputs and services to be designed and developed, implement them to the purpose of the
design and development and without exception, and retain the documented
information related to the inputs.
Specifically, the following information shall be considered:
(1) functional and performance requirements;
(2) Information derived from previous similar design and development activities
(result of AQ3, etc.);
(3) External inputs shall include the following matters:
① Needs and expectations of customers or interested parties including the market
and distribution;
② Input information obtained from the users;
③ Laws and regulations, statutory and regulatory requirements, requirements of △4
official/industrial certifications, standards, and rules, as well as changed
matters; and
④ Information on vulnerabilities of software.
⑤ Information on products and consumer goods used in combination with △4
the product (Usage, components, etc.)
(4) Internal inputs shall include the following matters:
① Product planning policy and objectives;
② Needs and expectations of the organization and people who receive the outputs;
③ Information on the standardization related to the materials, parts, and design;
④ Requirements regarding the competence required for the designers
and the developers;
⑤ Content percentage information related to the guarantee of nonuse of
harmful substances; and
⑥ Information on product security managed in-house. △4
(5) Clarification of the applicable Standards;
(6) In case of outsourcing the whole or any part of the processes, the outsourced
design head shall be notified of the information corresponding to the
requirements stated in this clause;
(7) In case of outsourcing any part of the processes, the outputs of the
outsourced contractor shall be the design and development inputs;
(8) The design and development inputs for processes/equipment shall include the
following matters:
① Outputs from product design;
② Changing points from basic specifications;
③ Productivity, process capability, and cost target; and
④ Customer requirements and experience from the previous development.
(9) In case of outsourcing software development, the inputs and outputs shall be
clarified;
(10) For safety design, records to prove the fact of consideration shall be retained;
① Records regarding technical investigations; and
② Records of the consideration of predictable misuse.

(11) For products connected to the network, the following matters shall be included:
① Threat analysis results; and
② A mechanism that can solve new vulnerablities by updating software, etc. when
they are discovered after shipment.
* The design and development department shall organize the input information,
and prepare the Product Commercialization Decision Sheet.
For details, they shall follow "Development Control Rules" (ACG-04).
8-3-4 Design and Design and development department shall control design and development process in
Development Control accordance with "Development Control Rules" (ACG-04).
(1) To clarify the targetted results (design targets);
(2) To review and verify the following items in order to confirm whether the output of
design and development satisfies the input requirements,
① Validity of the inputs;
② Progress of the design and development process;
③ Analysis of serious dangers which may occur after starting to use the products
and services;
④ Specifications and manufacturing confirmation related to the new
viewpoints/changing points from the original specifications;
⑤ Extractions and corrections of problems;
⑥ Presence or absence of a need of improving the design and development
process for the Quality Management System improvement;
⑦ Assessment progress of the product environmental assessment sheet; and
⑧ Utilize know-how including check lists of troubles happening in our past, △1
in-house technical information, and don'ts; △4
⑨ Confirmation of product safety and compliance with laws and regulations;
⑩ Existence or non-existence of exaggerated advertising (of performance
exceeding product capability, etc.); and
⑪ Status of acquisition of certification (AQ step).
(3) Validation shall be performed for the conformity of the resulting products and
services to the users' needs, use, and requirements;
(4) For product safety, the following verification shall be performed:
① Confirmation of the conformity to laws and regulations, Panasonic safety
standards, etc.;
② Confirmation of the implemention of risk assessment measures;
③ Confirmation of the conformity of the design specifications to the safety
requirements at the planning stage;
④ Confirmation of the design margin of critical parts related to
safety, the safety of protective equipment, and the safety at the end of life;
⑤ Destruction confirmation of the points that may be unsafe if broken;
⑥ Assessment of predictable misuse; and
⑦ The records of the verification results for safety shall be kept
separate from general records.
(5) Necessary treatment shall be provided to the problems made clear in the review,
verification, and validation;
(6) Re-assessment of designs
to promptly respond to changes in the requirements, regardless of the production
period or the regularity, to maintain and improve the safety level as required for
products and services; and
(7) The records and information on the design and development activities shall be
retained.
〈 Points at verification 〉
・ Check conformity to the output requirements based on objective evidence
・ Compare to similar products
・ Compare to non-conformances and defects in the past
・ In case of production transfer etc, parent business division shall perform the
verification. When transferring production further, verification can be performed
by business divisions that have verification abilities equivalent to those of parent
business division.
・ Make sure that the confirmation is executed with collective wisdom.
・ The person in charge of design and development shall evaluates from the
customer’s perspective (external assessment can be used).
・ Allocate personnel who have appropriate ability (experience, knowledge)
for verificatioin
[Supplement] - Reviews of outsourced design products shall be performed by the outsourced
design company, and finally approved by the BU.
- By holding meeting to confirm the design completion and delivery from the outsourced
design company, AQ0 (design completion) and the verification of outsourced design
products are considered completed.
- Design and development department shall hold the AQ0 meeting, factory department
shall hold AQ1 meeting, and quality assurance department shall hold AQ2 and AQ3
meeting.
- The quality maturity period shall be provided during the period between AQ1 and
AQ2 for maturing products quality by using products in various ways.
8-3-5 　 Design and In the design and development outputs, the following shall be ensured:
Development (1) meet the input requirements;
Outputs (2) are adequate for the subsequent processes for the provision of products and
services;
(3) include or reference monitoring and measuring requirements
and acceptance criteria; and
(4) specify the characteristics of the products and services that are
essential for the intended purposes and their safe and proper provision.
The output of each BU shall be documented in accordance with the lower Standards
as specified in "Development Control Rules" (ACG-04) and related Standards,
and such information shall be retained.
(1) The AQ0 (design completion) outputs shall include the following matters:
① results of the primary verification by comparing the process inputs with process
outputs, and results of validation;
② product specifications (manufacture specifications) containing the product
acceptance criteria;
③ assessment results of newly adopted materials/parts and the assessment
conditions of outsourced design and development parts, etc. (to be
communicated to Procurement Department);
④ design FMEA and DR results and preventive measures against careless mistakes;
⑤ laws and regulations and product safety examination results (including
internal safety standards conformity results); product environmental assessment
confirmation results;

⑥ if AQP (elemental technology development completion) is uncompleted,

the response condition of the relevant items; and
⑦ service parts list, replacement time, and replacement method.
(2) The AQ1 outputs and the AQ2 outputs shall be shown in "AQ Implementation
Standards" (ACR-A-QC-001); and
(3) For the software development outputs, not only the final deliverables such as the
source codes but the review records and the verification, validation, and analysis
results shall also be retained.
[Supplement] - The outsourced design product outputs shall be performed and retained by
the outsourced design company.
8-3-6 　 Design and Changes made to the products handled in each BU during and after the design
Development and development period therefor shall be identified, reviewed, and controlled to
Changes prevent any adverse impact on the conformity to the requirements.
Each organization shall retain the documented information related to the

following matters:
(1) design and development changes;
(2) the results of reviews;
(3) the authorization of the changes; and
(4) the actions taken to prevent adverse impacts.
If a change is necessary after issuing formal drawings, it shall be conducted in △3

accordance with "Design Change Management Standards" (ACR-A-EC-012) by design
and development department.
Any design change shall contain the following items:
(1) Change management / Process to response (including the process to evaluate
the need to reimplement the product environmental assessment);
(2) In case of outsourcing the whole or any part of the design and development,
an impact assessment in the changed points shall be requested,
and a proposal shall be issued after confirmation;
(3) For the index of the design accuracy improvement, the number of design changes
shall be grasped and reduction activities shall be carried out;
(4) Software shall be consistent with the source codes, documents, △2・△3
and threat analyses; and
(5) The impacts of design changes on safety including side effects shall be
verified in advance, and if there is any impact on safety, the design changes
shall be ranked, the safety design shall be reviewed according to the rank,
and the design change DR shall be implemented.
(6) For products that can be updated after shipping, the change management △4
/response process to be constructed shall include the decision of the start of
software development and the decision of the implementation of software update.
8-4 　 Control of The department in charge shall control the conformity of the externally provided
Externally Provided processes, products, and services to the requirements.
Processes, Products
and Services The externally provided processes, products, and services shall include the following:
(1) Purchase of parts/materials;
8-4-1 　General (2) Outsourcing of the processes (of production, design, etc.);
(3) Sub-contract working on premises (only within Japan); and
(4) Purchase of finished products (ODM, etc.).
Each BU shall define and apply the Standards for the assessment, selection,
and performance monitoring, etc. of external providers based on their ability to provide
processes, products, and services according to the requirements.
Externally provided general purpose products for which the right to determine the
specifications of their processes, products and services is held on the providers' side
shall be excluded.
The department in charge of controlling externally provided processes shall be

as shown below:
(1) Control of purchases of parts and materials;

<Procurement Department>
(2) Control related to contracts of the manufacturing process;
<Manufacturing Department>
(3) Control related to the design process;
<Design & Development Department>
(4) Control related to purchases of products (finished products); and
<Corporate Planning Department>
(5) Others, control related to the provision of services
(measuring instruments/equipment/outsourcing/services).
<Department in charge>
Below are the points to consider in receiving external provision:
(1) To build a control process to obtain satisfaction of the interested parties including
QCD if the provider has an accident;
(2) To build a process to develop providers;
(3) To conclude an agreement regarding basic matters, quality assurance, and
after-sales services for a transaction with the provider;
(4) To conclude an agreement with the ISO9001 and ISO14001 certified provider,
in principle, for the harmful substances nonuse guarantee;
(5) To build a process of operating a prior consultation system for change in product and
service;
(6) To verify that the Quality Management System and its usefulness are unchanged
if there is an integration, abolition, etc. of the provider; and
(7) To require the provider's Quality Management System to conform to ISO9001. △２
as the first step to its conformity to P-QMS, which is the final target. △4
8-4-2　Type and extent Organizations shall ensure that processes, products, and services provided by
of control external providers do not adversely affect BU's ability to deliver products and services
that are consistent with customers' requirement by conducting the followings.
(1) The BU to control the externally provided processes;
(2) To specify both the control applicable to external providers and that to their outputs;
(3) To consider the following matters:

① Potential impact of externally provided processes, products, and services on BU's
ability to consistently meet customer, applicable statutory and
regulatory requirements.

8-4-2 　 Type and extent ② Effectiveness of the control applied by external providers.
of control
(continued) (4) To determine the verification, or other activities, necessary to ensure that externally
provided processes, products, and services meet the requirements;
* Specifically, the following shall be implemented:

① Purchase of parts and materials;
a) Purchase (procurement) departments shall select suppliers of parts and materials,
and evaluate whether they can supply parts and materials in accordance with
requirements for products.
b) Purchase (procurement) departments shall assess regularly their suppliers, define
evaluation criteria for their suppliers, and manage the records as quality records.
c) Incoming inspection for safety parts
・ No inspection is prohibited.
・ Disassembly inspection shall be carried out.
Not just checking documents but to also disassembling and inspecting parts
in order to check the reliability of suppliers' data at suitable intervals.
・ Management of safety parts classification
Put identification marks on the safety parts and store them separately
from general parts.
Classify them so that parts before inspection and those already inspected are
clearly identifiable.
d) For parts procured from overseas where there is less past experience of
purchasing from them, they shall establish inspection standards different from
those for domestically procured parts as is necessary.
e) To what level of incoming inspection should be conducted to ensures the non-use
of the Prohibited Substances shall be determined based on the grade for materials'
priority control. Grade for materials' priority control shall be determined in
consideration of both non-use warranties of prohibited substances and existing
activities for quality. When changing grade for materials' priority control,
preconditions for the changes shall be clarified.
② Subcontracting process
a) Manufacturing departments shall select subcontractors for their manufacturing
processes, and evaluate whether they can conduct the services in accordance
with their requirements.
b) Manufacturing departments shall assess regularly their subcontractors, define
evaluation criteria for their subcontractors, and manage the records as quality
records.
c) The purchase information to the process contractor and the deliverables
(parts/products) of the process contract shall be verified in accordance with
the "Release of Product and Service" (par. 8-6); and
d) When subcontracting parts or all of design and development as well as
manufacturing processes, they shall check whether the processes are
executed as agreed, based on business reports including inspections submitted
by the subcontractors.

8-4-2 　 Type and extent ③ Purchase of finished products (ODM and others)
of control a) Selecting suppliers shall be carried out by sales companies (department) of △3
(continued) Panasonic Group, in principle. △4
Corporate planning department shall conduct business as a contact point of the
business unit. When business unit selects their suppliers, departments
in charge of the purchase shall evaluate the suppliers.
b) Product planning departments shall decide their policies for product purchase
based on product strategies and clarify their requirements.
c) The product planning department, the design and development department,
and the corporate planning department shall hold a joint meeting with the
companies that manufacture and deliver products to Panasonic and determine the
conditions necessary for the purchase (division of responsibilities for product
design, service, and product safety).
The relevant departments shall control the records of the product purchase
process as quality records;
d) The product evaluation department shall assess the products in the product
evaluation meeting, and the quality assurance department shall assess the
companies that manufacture and deliver products to Panasonic in the process
evaluation, by the control flow sheet, etc. The relevant departments shall control
the records of the assessment as quality records;
e) Quality assurance departments shall obtain shipping records from their suppliers
and evaluate their mass production products. Evaluation results shall be kept as
quality records.
f) For purchase of finished products, their requirements for suppliers' quality control
shall be clarified including measures to be taken in the case of the occurrence of
nonconforming products even when products or services are directly delivered
to customers.
g) When purchasing finished products, they shall prepare for unforeseen situations
including changes without our permission and sudden closure of their factories.
h) When purchasing parts at ODM companies, they shall apply 8-4-2-(4)-①-c), d), e).
④ Others
a) Related departments shall monitor the abilities of externally provided
processes, products, and services to consistently meet the customer
requirements and applicable laws and regulations.
The effectiveness of these control conditions of the external providers shall
also be considered;
b) The department in charge of purchasing facilities, measuring instruments, dies, △1
and tools shall investigate catalogs and their past use before issuing documents
regarding decisions or order sheets. The department in charge of purchasing
shall conduct incoming inspections, evaluate their suppliers, and
manage the records as quality records.
c) For B to C products, CS departments shall select service providers and evaluate
whether they can provide services in accordance with their requirements. They
shall also manage the contracts as quality records and evaluate them regularly.

8-4-3 　 Information for The organization shall ensure the adequacy of requirements prior to
External Providers their communication to the external providers, and communicate the following
requirements to the external providers:
(1) Processes, products, and services to be provided;
(2) Approval of:
① Products and services;
② Methods, processes, and equipment; and
③ Release of products and services.
(3) Competence of the personnel, including required qualification;
(4) Sharing of roles between the BU and the external providers;
(5) Control and monitoring of the external providers' performance by the BU; and
(6) Verification or validation whose implementation at the external provider is intended
by the BU or its customer.
* Specifically, the following shall be implemented:
(1) Form of provision (common)

① To define the information and the acceptance conditions related to externally
provided processes, products, and services, and assess the validity of such
purchase information prior to the communication to the external providers by
issuing the purchase order, etc.; and
② To control and monitor the performance of the external providers to confirm
their "abilities to provide the processes, products, and services satisfying
the requirements."
(2) Purchase of parts and materials

① Product Planning Department to implement the purchases
in accordance with the Procurement Control Rules (ACG-08) and the
All-company "Green Procurement Standards Book";
② The quality assurance department and the manufacturing department to
confirm in the incoming inspection, etc. the conformity of the parts and
materials to the requirements, and retain and control the results as records;
③ In addition, confirm the approval of the processes (the ability
to provide the processes, products and services satisfying the requirements)
and the qualifications designated for the examiners, and request regularly
the suppliers for the certification examination results of the ISO9000 series
and the ISO14000 series and the nonuse of harmful substances;
④ When using and operating drawings prepared by the provider, establish the
process of confirming the approval status;
⑤ To expressly set forth the requirements in case of requesting provision
as service parts; and
⑥ To present the requirements based on the Green Procurement to the external
providers, and after obtaining evidence, retain the records.
(3) Outsourcing of processes (process subcontracting, sub-contract working on premises)

① To define and communicate the BU's outputs that fall into the inputs to the external
providers and the external provider's outputs that fall into the inputs to BU; and
② To define the method to immediately communicate information between the BU
and the contractors in advance for "communication of the requirements related to
the processes, products and services," "confirmation by the BU of the work

8-4-3 　 Information to standards ・ control standards, etc. prepared by the contractor".

External Provider
(continued) (4) Purchase of finished products (ODM, etc.).
① ODM products proposed by the Business Division (when they are developed and △２
designed by HCSBD), refers to our own-brand products produced by external
company at the request of corporate planning department, and information
provision in this case shall be conducted as set forth in our contractual
agreements. The product standards and the part standards as determined by
agreements shall be communicated to the external company.
② In case of requesting the external company to design and develop,

the product planning department (or the department in charge of the purchase)
shall communicate the information regarding the planning policy to the company.
When products are designed and developed by the external company, design
and development department shall obtain the products' specification from the
company and propose them as delivery specifications.
③ In case of ODM products proposed by a sales company,

the corporate planning department as the contact points shall discuss with
related departments and operate the work to be performed on the BU side
(supporting work).
(5) Information provision for design and development

Outsourcing design work to an overseas design company shall be performed
in accordance with the following:
① To communicate the materials regarding the planning policy;
② The overseas design company (※ 1) shall review the design and development.
Design & Development Department in BU shall provide the information on the
design and development requirements necessary for the review;
③ The overseas design company shall provide the CS department and the quality
assurance department of the BU with the design information necessary
to provide services in the related markets.
④ The overseas design company shall provide the quality assurance department
of the BU with the management information on its product safety and prohibited
chemical substances in products.
(※ 1): “Overseas companies" as used herein shall refer to the following BUs:
Overseas design company
PRDCS: Panasonic R&D Center Suzhou Co., Ltd.
PAPARADMY： Panasonic Appliances Air-Conditioning R & D Malaysia Sdn. Bhd.
(6) Information provision to the manufacturing department

① The manufacturing department shall provide the related manufacturing company
with the information necessary to meet the product requirements.
Such information shall include customer complaints and the manufacturing
process information from other BUs;
② The production control department shall provide information necessary
for production to the related manufacturing companies;
③ The related manufacturing company shall retain quality records about laws of the
relevant countries and product liability and product safety for the period specified,
and provide them to the quality assurance departments of the related BUs,
8-4-3 　 Information to ④ If any great change occurs related to sales and services including the design
External Provider and installation due to plan changes in the middle of mass production,
(continued) the product planning department shall give instructions for identification
and traceability to the related manufacturing company;
⑤ The related manufacturing company shall control the identification and provide
the records to the BU quality assurance department;
⑥ The related manufacturing company shall provide information and repair parts
necessary for the services in the related markets to the CS department
and the production control department;
⑦ The related manufacturing company shall provide the quality assurance
departments of the related BUs with control information for its product safety
and prohibited chemical substances in products; and
⑧ The related manufacturing company shall regularly provide the quality
assurance department of the parent BU with the materials regarding the
production history and the control information.
(7) Other
① The product evaluation department shall report the result of the assessment △3
conducted in the product evaluation meeting to the quality assurance
department at the AQ meeting, etc., and notify the supplier thereof;
② If the facilities to use are of the facility control company, such facilities shall be
assessed regularly to verify the conformity of the facilities to the requirements
and the result shall be communicated;
③ The purchase of equipment, measuring instruments, dies, and jigs and tools
shall be verified by the purchase department at the time of purchase,
and the result shall be communicated;
④ The production control department shall notify the purchasing company of
the purchase information on the products to purchase as a purchase order;
⑤ The quality assurance department shall provide information necessary to satisfy
the product requirements; and
⑥ The quality assurance department shall provide the related design company
and the related manufacturing company with information on quality problems
resulting from the design, manufacture, and parts that occurred in the
related markets.
(8) Verification by specified customer

① If the contact department of the BU receives a request from a specified
customer for product inspection or process inspection of the product, the quality
assurance department and the manufacturing department shall communicate it
to the relevant departments and respond thereto in coordination with
the supplier; and
② If the contact department of the BU receives a request from a specified customer
for an inspection of the parts/material process or of the parts/ materials,
the procurement department and the quality assurance department
shall communicate it to the relevant departments, and respond thereto in
coordination with the manufacturing department and the supplier.
For "8-4-3. Information for External Providers", details shall be specified in various
rules and related standards.

8-5 　 Production and The organization shall implement production and service provision under controlled
Service Provision conditions (carried out as planned).
8-5-1 　 Control of The "controlled condition" shall include the matters corresponding to any of
Production and the following, if applicable:
Service Provision (1) the availability of documented information that defines the following requirements:
① the characteristics of the products to be produced, the services to be provided,
or the activities to be performed; and
② the results to be achieved.
(2) the availability and use of suitable monitoring and measuring resources;
(3) the implementation of monitoring and measurement activities at appropriate stages

to verify that criteria for control of processes or outputs, and acceptance criteria
for products and services, have been met;
(4) the use of suitable infrastructure and environments for the operation of processes;
(5) the appointment of competent persons with any required qualification;
(6) Normally they shall confirm the quality by inspecting products and services
provided. When it is impossible to inspect them, they shall confirm the validity of
their ability to satisfy the requirements for the processes related to the
manufacture of the products and services, and regularly review them.
(7) the implementation of actions to prevent human errors; and
(8) To implement the release, delivery to the customer, and activities after delivery
in accordance with the agreements.
※Specifically, the following shall be implemented:
(1) Process of plan for product provision

The production control department shall develop daily production schedules based on
the annual production schedules.
The production schedules shall be operated and controlled in accordance with
the "Production Control Rules" (ACG-07) as provided below:
(2) Process of product manufacture

The manufacturing department shall operate and control the product manufacture
process based on the Product Commercialization Decision Sheet and the design and
development outputs and in accordance with the Manufacturing Management
Rules (ACG-06) and the relevant Standards tied therewith as provided below.
The following items shall be controlled from the viewpoint of human error prevention:
① Error proofing;
② The safety processes / work shall be operated, controlled, and identified.
They shall "visualize safety management" and reinforce efforts in product safety.
③ The records under daily control shall be "visualized."
Furthermore, the manufacturing department shall perform the validation of all

production processes.
The validation shall be performed in the following matters:
① Appropriate process: well organized, and the work contents can be
recognized easily;
② Design/development and control of equipment: ensuring quality and human safety;
③ Selection and control of appropriate jigs and tools;

8-5-1 　 Control of ④ Education of personnel; and

Production and ⑤ To define the definition of a process problem and the treatment process thereof
Service Provision in case of occurrence.
(continued)
(3) Process of service provision
The CS department shall confirm whether the service information and repair parts
are provided properly using technology consultation information and reports from
the sales department persons as post-delivery activities. If there is any problem
in the provision, the service information and the provision of repair parts
shall be corrected.
The operation thereof shall be in accordance with the "CS Management
Rules" (ACG-09).
The design and development department and the CS department shall implement
the service maturity assessment at the mass production start of new products
to confirm the customer satisfaction.
① The after-sales services shall be in accordance with (par. 8-5-5).
② The release of products and services shall be in accordance with (par. 8-6).
③ If outsourcing the whole or any part of production, the outsourced processes
shall be controlled in accordance with the requirements in (par. 8-5-1).
8-5-2 　 Identification The BU shall use appropriate means to identify outputs in order to achieve the conformity
and Traceability of products and services to the requirements.
The BU shall identify the status of outputs with respect to the monitoring and
measurement requirements throughout production and service provision.
The BU shall control the identification of the outputs when treaceability is
a requirement, and shall retain the documented information necessary for
the traceability.
The traceability shall be so designed that the lots can be traced if any quality problem
occurs in the market or manufacturing process of products or important safety
parts, etc. in particular.
<Identification>
The identification and traceability from the acceptance of parts and materials to the
manufacture and delivery shall be defined and operated.
The detail shall be in accordance with the Identification and Traceability Control
Standards (ACR-A-PC-008).
(1) The parts and materials shall be identified as provided below:

① The parts shall be identified by the part names and part code numbers.
② The materials shall be identified by the material names and material code numbers.
(2) The products shall be identified as provided below:

① Each products category shall be identified by the model names.
The model names shall be specified in the planning policy sheet.
② The products shall be provided with the manufacturing numbers for identification.

8-5-2 　 Identification <Traceability>

and Traceability (1) The design and development department shall, if changing the product
(continued) specifications and parts drawings, change the code numbers or the history.
The method of design changes shall be in accordance with the "Design Change
Management Standards" (ACR-A-EC-012).
(2) The manufacturing department shall comply with the "Manufacturing Management
Rules" (ACG-06) and the "Identification and Traceability Control Standards
(ACR-A-PC-008).
<Other>
(1) If products are purchased from other companies, the manufacturing numbers shall be
provided to their products, too.
① The design and development department shall give instructions to provide
the manufacturing numbers to the products.
② The quality assurance department shall direct the purchasing company to
control the manufacturing numbers.
(2) The logistics department shall control the records of the manufacturing numbers
of the products shipped to the sales companies and external warehouses
as quality records.
(3) In the software development, the traceability shall be established to enable

the consistency between the source codes and the documents for the software
incorporated in the products.
8-5-3 　 Property The organization shall exercise due care while managing or using property belonging to
belonging to customers or external providers.
Customers or The organization shall identify, verify, and protect and safeguard customers' or
External Providers external providers' property provided for use or incorporation into the products or services.
If the properties of customers or external providers are lost or damaged, or
otherwise found to be unsuitable for use, the BU shall report it to the customer or external
provider and retain the documented information thereon.
The properties of customers or external providers shall include materials, parts,
tools, equipment, facilities, intellectual property, and personal information.
(1) The design and development department shall provide part codes to supplies for
identification if using those provided by customers or external
providers in their products.
If any intellectual property is provided from customers, such property shall be
controlled in accordance with the method of identification and storage established
threrefor;
(2) The manufacturing department shall identify and control supplies provided by
customers or external providers;
(3) The quality assurance department shall perform the receiving inspection for the
supplies provided by customers or external providers, and take corrective actions
if any quality failure occurs;
8-5-3 　 Property (4) The CS department shall protect personal information as the department to control
belonging to the personal information of customers or external providers.
Customers or The personal information shall be identified and controlled as the properties of
External Providers customers in accordance with the legal and regulatory requirements and the
(continued) Standards for information security; and
(5) If the whole or any part of the production is outsourced, the external outsourced
contractor shall be caused to comply with the above requirements.
The details regarding the above shall be operated in accordance with the
Customers Supply-item Control Standards (ACR-A-PC-021).
8-5-4 　 Preservation The organization shall preserve the outputs during production and service provision,
to the extent necessary to ensure conformity to requirements.
The matters to be considered when keeping the outputs shall include identification,
handling, contamination prevention, packaging, storage, transmission or transportation,
and protection.
The following processes shall de defined and controlled in the Manufacturing

Management Rules (ACG-05) and relevant Standards regarding the storage of
products, parts, and materials:
(1) Storage, identification, and handling of parts and materials
① The manufacturing department shall accept the delivery of the purchased
parts and materials.
The packaging form for the parts and materials to be delivered shall be
determined in consultation with the procurement department and other relevant
departments.
② The manufacturing department shall specify matters regarding storage and
FIFO of parts and materials.
For parts and materials with the expiration date fixed for preservation,
regular quality checks shall be performed.
③ The manufacturing department shall specify matters regarding the handling
of parts and materials from acceptance to processing.
Identification, storage, handling, contamination prevention, packaging,
transportation, transmission, and protection shall also be considered.
④ The manufacturing department and the quality assurance department shall
identify the parts and materials during the period from acceptance to logistics
storage as finished products.
For identification, the parts and materials shall be controlled in the prescribed
places for storage with a stamp, label, or posting such as "pre-inspection" "
under inspection," "inspected," "passed," and "failed."
⑤ From the viewpoint of harmful substance nonuse guarantee, the FIFO
shall apply to the parts/materials, especially parts/materials of Rank A in the
harmful substances-containing risk grade in all processes.
Any failure or problem shall be handled in accordance with the "NonConforming Article
Control Standards" (ACR-A-QC-009).
If they are not going to use certain materials, they shall return them to their original
storage areas while also paying close attention to first-in, first-out order.

8-5-4 　 Preservation (2) Storage, identification, and handling of products

(continued) ① The design and development department shall establish the product packaging
specifications considering the transportation, freight handling, storage,
and package disposal up to the completion of delivery to customers,
and package the products and control the transportation conditions in such a
manner that no deterioration or damage will occur in the safety parts in the
course of distribution.
The safety parts shall be designed so that they cannot be easily altered or
reproduced.
② The manufacturing department shall package the products which passed
the completion inspection, and deliver them to the logistics department.
③ The logistics department shall perform the logistics storage of packaged products, △3
and ship them in accordance with the shipment instructions of the sales
department.
④ The quality assurance department shall confirm and inspect regularly the
storage condition of the products under logistics storage.
8-5-5 　 Post-delivery The relevant departments shall meet the "customer requirements" for the
activities post-delivery activities related to products and services, comply with statutory and
regulatory requirements, and consider potential undesirable results and feedbacks
from customers.
The post-delivery activities shall include compensation, maintenance services,
recycling, or final disposal.
　<The service provision process shall be controlled as follows:>
(1) The design and development department shall provide information on the
handling of products.
① To prepare, and pack together with the products, as Installation Instruction
containing information on the product installation; and
② To prepare, and pack together with the products, as Instruction manual
containing information on the product operation method and precautions.
The assessment shall be performed for the conformity of the contents of the prepared
installation instructions and the installation manuals to the customer requirements
prior to the sale.
The standards for the assessment shall be established separately, and the results
shall be controlled as quality records.
(2) The sales department shall provide information on the sale of the products.
- To prepare information on product sales to sales companies, equipment companies,
and distributors by holding product workshops or seminars.
(3) The CS department shall provide information on service technologies.

- To provide information on the service technologies for products to outsourced
servicing companies or affiliated servicing companies by holding technical
workshops or seminars.
※ The records on the planning and implementation of product workshops, technical

workshops, or seminars (including the records of the effects) shall be controlled
as quality records.

8-5-5 　 Post-delivery (4) The department in charge of repair parts shall provide repair parts (parts for
activities (continued) market services).
① The department in charge of repair parts shall develop the plan for repair
parts provision.
For the operation of the repair parts provision, the standards shall be
separately established, and the records shall be controlled as quality records.
② The department in charge of repair parts shall execute purchases, acceptance,
and change control of repair parts.
③ The form of the packages of repair parts shall be determined and operated
by the department in charge of repair parts. Any failure shall be corrected
by the department in charge of repair parts. (to be discussed with relevant
departments, as necessary.)
④ The department in charge of repair parts shall follow the provision of repair parts,
confirm whether they are provided properly and there is any potential failure
arising in the products, and if recognizing any abnormal tendency in the provision
of repair parts, request the quality assurance department for the correction.
(5) The acceptance of and repair services for the products returned from the
market shall be performed as follows:
① Department in charge of managing products returned from the market shall △2
establish standards and observe them. When outsourcing the department in
charge of managing the products, they shall regularly check whether acceptances
and repair services are conducted in accordance with requirements of the BU.
② The quality assurance department shall analyse returned parts. △2
③ The products, parts, etc. returned and collected shall be disposed of

in accordance with the applicable laws and regulations such as the recycling law.
④ For products whose production is outsourced, the contents of agreements

on product recalls and part disposals shall be expressly defined in a written
contract.
※ The records related to the (4) and (5) above shall be controlled as quality records.
(6)Service support for overseas sales companies and overseas production sites
shall be provided as follows:
The Parent BU shall provide services related support in coordination with overseas
sales companies and overseas production sites for growing global customer
satisfaction.
8-5-6 　 Control of The organization shall review and control changes for production or service provision
changes to achieve the conformity to the requirements.
The organization shall retain documented information describing the results of the
review of changes, the participants, the persons authorizing the change, and any actions
arising from the review.
Such "changes" shall include those forced by an unexpected event, in addition to
planned ones.

(1) Design and development department shall operate and manage design changes that △3
have occurred after issuing formal drawings, as prescribed in "Design Change
Management Standards" (ACR-A-EC-012).
(2) Design changes in products whose designs are outsourced shall be proposed
by the outsourced design companies with Design Change Decision Sheet.
△3
(3) Changes in processes of parts, materials, equipment, and work practices

that emerge after AQ1, can significantly influence the quality of products, they shall
place particular importance on them, and operate and manage the changes, △3
as prescribed in "4M Change Management Standards" (ACR-G-16).
△3
(4) When quality documents including rules and standards need to be changed, △3
departments in charge of the documents shall promptly revise them and propose
the revised documents to the department supervising the QMS. Operation and
management of them shall be in accordance with "Quality Documents and Quality
Records Control Standards" (ACR-G-01).
△3
8-6 Release of Each BU shall implement the planned arrangement at appropriate stage to
Products and Services verify that the products and services requirements have been met.
The release of products and services to the customer shall not take place until the
planned arrangements have been satisfactorily completed. This does not apply if relevant
authorities and customer approval are obtained.
The BU shall retain documented information on the release of products and services
including the following matters :
(1) Evidence of the conformity to the acceptance criteria; and

(2) Traceability to the persons authorizing the release.
① The following matters shall be performed for confirmation of the conformity of

products to the requirements:
(a) In-process inspection: Interim and completion inspections to be performed
based on the process control flow chart;
(b) Shipping inspection: To be performed on products which completed the
in-process inspection to confirm that the products are in conformance to the
requirements and to see if they can be shipped.
(c) Reliability assessment: To be performed on products in mass-production
based on the standards for periodical confirmation of the reliability design
maintenance;
(d) Safety assessment: To be performed on products in mass-production
based on the standards for periodical confirmation of the safety design
maintenance;
(e) Control test: To be performed regularly to check products in mass-production
in items which cannot be checked in ordinary inspections (breaking test, etc.);
(f) Records of inspections and tests: The results of the inspections/tests to be
retained including those of passing or failing; and

8-6 Release of (g) Initial flow control: To be performed for early stabilization of processes
Products and and market quality at the mass production start and the marketing of new
Services products, as well as prevention of defects and their extension, etc.
(continued) Establish a system for grasping quality conditions early, and actively collect,
analyze, and respond to quality information of the processes and the market,
and implement AQ3.
② To make assessments based on the idea of product evaluation to check

whether the product meets customer requirements and social needs.
③ To implement the following items for confirmation of the conformity to the

requirements of products for which services (installation work, repair, inspection, etc.)
were provided:
(a) Safety confirmation: To be performed as specified in laws and regulations
after providing services;
(b) Operation inspection: To be performed after providing services but before
delivery to the customer based on the confirmation items and standards for
products' performance of prescribed functions; and
(c) Retention of records and explanation to customers: To retain the records on
the implementation of services and deliver to the customer after explaining
necessary matters.
※ Specifically, to be implemented as follows:
- The in-process inspection and the process inspection by process contract

shall be specified in the Manufacturing Management Rules (ACG-06)
and the relevant Standards shown below.
- Incoming inspection, shipping inspection, purchased products, reliability
assessment, safety assessment, control test, witness inspection,
and initial flow control shall be specified in "Quality Assurance Management
Rules" (ACG-01) and the relevant Standards.
- The product evaluation shall be specified in "Product Evaluation Operation
Standards" (ACR-A-SC-001).
- Matters regarding services shall be specified in "CS Management Rules"
(ACG-09).
Safety check shall be carried out when installation works, repair works, and
inspection works are completed, particularly, if they are specified in laws and
regulations or recognized as necessary by the organization.
Performance test shall be conducted before products are delivered to
customers and provide customers with descriptions about the repairs,
inspections, and their results, as well as other necessary information.
- When service works and maintenance and operation works are conducted by other
companies, they shall conclude agreements with the companies after necessary
consideration.
- All inspection work shall be executed by the prescribed inspectors, and no
product may be released until the section head of the organization approves
that such products have passed the inspections.
- The records of the tests and inspections shall be controlled as quality records.

8-6 Release of - The work contents and the records of subcontractors and purchasing
Products and companies shall be controlled by these business partners pursuant to the
Services respective agreements, made available as necessary, and confirmed,
(continued) monitored, and measured periodically.
8-7 　 Control of The organization shall ensure that outputs that do not conform to their requirements
Nonconforming are identified and controlled to prevent their unintended use or delivery.
Outputs Appropriate measures shall be taken based on the nature of the
nonconformity and its effect on the conformity of products and services.
This shall also apply to nonconforming products and services detected after delivery
of products, during or after the provision of services.
The process of processing the nonconforming outputs shall be set forth in the
"Nonconforming Article Control Standards" (ACR-A-QC-009).
(1) The manufacturing department and the quality assurance department shall identify
nonconforming products (rejected products) discovered in the receiving inspection,
process inspection, shipping inspection, and prevent them from being used
or shipped accidentally.
(2) Procurement department, manufacturing department, and the design and
development department shall handle nonconforming products as follows:
① To rework so that they will meet the specified requirements;
② To adopt with modifications, or if using without modifications, operate as
concession as prescribed therefor;
③ To reject or dispose; and
④ To return or sort/modify, if rejecting the lot.
(3) The quality assurance department head shall confirm the nature and impacts on
products of the failures reported from the procurement department,
the manufacturing department, and the design and development department,
determine the treatment including suspensions of shipments and special acceptance,
and make the final decision on how to handle the failures.
No special acceptance related to product safety shall be made, in principle.
When special acceptance related to product safety is unavoidable, clarify 'the side
effects and risks, obtain the approvals of the product safety administrator and the top
management, and retain traceable records.
(4) The quality assurance department shall define the method of re-inspection of
repaired products or parts, re-inspect them, and confirm their conformity.
The final judgment on the release of the repaired products or parts shall be
made by the quality control department head.
The manufacture numbers of the repaired and released products shall be
controlled as quality records.
(5) If any nonconformity which may lead to a quality risk related to the use of
products is discovered after shipment authorization, the quality assurance
department shall report to the quality policy committee, and obtain the judgment
of the BU Director.
① If it is a quality risk issue, the shipment of the nonconforming products shall be
suspended, the treatment of the nonconforming products shipped already
shall be discussed with AP Corporation, and actions to respond to the market
(notice to customers) shall be taken.

8-7 　 Control of ② When general quality problems are likely to occur again and again, or there are
Nonconforming possibilities to cause safety issues, the shipment of the nonconforming products
Output (continued) shall be suspended, and the shipped products shall be dealt with based on
customer information at the discretion of the BU Director.
③ If it is judged to be a general issue, such products shall be dealt with
in accordance with Nonconforming Article Control Standards,
and corrective actions and recurrence prevention actions shall be taken.
(6) The logistics department shall supervise, instruct, and regularly audit the logistics
contractors regarding the storage area for defective products such as dropped
products and the control method of shipment suspended products.
(7) The results of confirming nonconformities and those of actions taken
shall be controlled as quality records.
Chapter 9 The organization shall determine the following matters:

Performance
Evaluation (1) Monitoring and measurement subjects;
9-1 　 Monitoring, (2) Monitoring, measurement, analysis, and evaluation methods to achieve
Measurement, proper results;
Analysis, and (3) Monitoring and measurement implementation period; and
Evaluation (4) Analysis and evaluation period of monitoring and measurement results.
9-1-1 　General
In addition, the performance and effectiveness of the Quality Management System
shall be evaluated, and appropriate documented information shall be retained as
evidence of the results thereof.
The achievement of the Quality Policy and Objectives, progress of the quality
business plans, and matters to serve as the indices for the achievement of the process
objectives shall be monitored, measured, analyzed, evaluated, and continuously
improved.
The items and results of the monitoring, measurement, analysis, and evaluation
shall be retained, and used as the management review inputs.
(1) The conformity to the product requirements shall be demonstrated in incoming
inspection, process inspection, and shipping inspection.
(2) The conformity to the Quality Management System (whether the processes are
functioning effectively) shall be demonstrated by implementing the internal quality
audit.
(3) The performance and effectiveness of each department in accordance with the
Quality Policy and the quality business plans shall be confirmed in the quality
settlement meeting .Each department head shall confirm the progress of the
department quality business plans regularly.
(4) The quality business plans shall be developed in accordance with "Quality
Business Plan Formulation and Implementation Standards" (ACR-G-03) and set
plans and targets that can be evaluated by their own departments. For the plan,
performances of organizations and their members shall be evaluated. When the
desired result is not achieved, corrective actions shall be taken.
(5) The contents of the activities mentioned above shall be controlled by respective
department as quality records.

9-1-2 Customer The acquisition and utilization methods of information on matters satisfying or
Satisfaction dissatisfying customers with products shall be set forth as follows:
(1) The product planning department shall investigate the market trends and utilize
them in the products planning.
(2) The CS department and the quality assurance department shall collect customers'
complaints and requests, and share such information with related departments
to identify problems.
(3) The sales department shall collect the complaints and requests from the sales
routes, housing companies, and facility companies.
(4) The product evaluation department shall investigate the conformity to the
customer requirements by comparing competitors' products.
(5) Product planning department shall organize the market requests collected by
each department, and hold the product planning meeting, etc. to assess the
customer satisfaction.
(6) The product planning department shall report the result of the product planning
meeting to the BU Director.
The records of this meeting shall be kept by the product planning department.
(7) Each department shall register these information as "budding information"
and utilize it as customer voice including sign information. The analysis results
shall be reported at the Quality Settlement Meeting.
(8) For the activity indices to customer satisfaction, matters such as the "quality
performance of delivered products," "customer complaints," "market defective
change," and "satisfaction of internal downstream processes" shall also
be examined.
(9) Control of quality risk
(a) Information on matters regarding quality risks shall be obtained from the
CS department (AP Corporation and Head Office).
(b) The quality assurance department shall report to the BU Director,
organize the quality policy committee in cooperation with the product safety
manager, and handle the entire quality risk issues.
(c) The information shall be registered into Q-Ris by the quality assurance
head of the parent BU, investigated and monitored from the information
stage to completion, and reported to the relevant ministries and agencies
and followed up in cooperation with related departments.
9-1-3 Analysis and The organization shall analyze and evaluate the data and information obtained by
Evaluation monitoring and measurement.
(1) Conformity to product requirements
① A statistical analysis shall be performed if design and development department
determines that the analysis is necessary to examine the adoption of new parts,
materials, or mechanisms;
② The manufacturing department shall determine and operate the process
inspection properties (such as power consumption) using control
drawings, etc.; and
③ Department in charge of shipping inspection shall confirm the conformity to the
product requirements and assess the quality.
(2) Customer Satisfaction
① The CS department and the quality assurance department shall analyze the
customer complaints and requests, and provide information related to
customer satisfaction at the quality settlement meeting, etc.; and

② The sales department shall analyze information related to customer satisfaction

obtained from the sale channels, housing companies, and facility companies,
and report to the relevant departments.
(3) Analysis of characteristics and tendency of processes and products
① The quality assurance department, the design and development department,
the manufacturing department, and the CS department shall analyze the
characteristics of the processes and products and tendency of quality,
compare with the quality business plans, and provide to the quality
settlement meeting; and
② For the examination results, preventive measures shall be taken as an approach
to risks and opportunities.
③ Processes that use materials with grade A of risk for containing banned
chemical substances or departments that outsource the processes shall monitor
the management conditions of the processes and conduct necessary audit for the
processes.
(4) External provider
Procurement Department and the quality assurance department
shall quantify, evaluate, and monitor the parts quality and delivery dates of suppliers.
The evaluation results shall be provided from the procurement department to the
suppliers for the improvement of parts quality.
(5) Process subcontracting
The manufacturing department shall quantify, assess, and monitor the parts quality
and product quality of process subcontractors. The evaluation results shall be
provided to the process subcontractors to improve quality of the subcontracted
parts and products.
(6) Whether the plans are carried out effectively
The organization shall analyze and assess the performance to the objectives
set in the quality business plans, and when the objectives are not achieved,
take corrective actions and make continuous improvements.
9-2 Internal audit The BU shall perform regular internal audits to check whether
9-2-1 the Quality Management System is in the state as shown below.
“Standards Specifying Details” △4
ACR-G-08 Internal Quality Audit Implementation Std
ACR-G-09 Internal Product Safety Audit Implementation Std
(1) Confirmation of conformity

① requirements specified by the organization itself related to the Quality
② requirements
ManagementinSystem;
these Rules.
and
③ Status of compliance with quality compliance △4
(2) Continuous improvement

① effective implementation and maintenance of the activities.
- Internal audits shall be performed once a year for the proper operation and the
effectiveness confirmation of and improvement in the Quality Management System.
The quality responsible person shall confirm the corrective actions for the defects
found in this audit and their effects, and report them to the BU Director as records.

- Internal audits for product safety shall be performed once a year. In the product
safety internal audits, the system related to product safety shall be established,
the practice condition shall be confirmed, and the realization condition shall also
be confirmed by actual goods. If the product safety internal audit is included
in internal audits, the contents related to product safety shall be separately
classified.
9-2-2 The following matters shall be implemented based on the ISO9001 requirements,
to confirm if the Quality Management System is operated effectively and if the BU's △4
quality policy requirements are being conformed to, and if they are conducted based on
the Quality Management System Construction Guidelines of Panasonic Group.
(1) The quality assurance department shall plan, promote, and follow the internal
quality audits as the internal quality audit secretariat, and implement regular
audits once a year;
(2) The quality assurance department head shall select and appoint the internal
quality auditors from among the qualified candidates;
(3) The internal quality auditors may not inspect their own workplaces.
The auditors shall perform audits based on the scope and criteria of the audit;
(4) The secretariat shall make sure to notify the internal quality auditors and the
departments to be audited of the audit purpose and schedule prior to the audit
for effective audits;
(5) The internal quality auditors shall perform the audit after preparing the audit
checklist.
In the audit checklist, prescribed checklist and additional contents that are considered
to be necessary by the internal quality auditors shall be included.
(6) The audited department heads received the audit result shall take
necessary corrective actions without delay, and report the contents to the
secretariat;
(7) The internal quality auditors shall perform the follow-up audit of the nonconforming
matters, implement and confirm the effects of the corrective actions;
(8) The quality assurance department head shall judge the need of a special
audit based on the results of the correction of the nonconforming matters
and of the entire audit;
(9) The audit results shall be reported by the quality assurance department head
to the BU Director and the department head; and
(10) The internal quality audit programs and the results of the audit shall be controlled
collectively by the quality assurance department as quality records.
9-3 Management Top management review shall be implemented for confirmation that the Quality △3
Review Management System of the BU is continuously appropriate and valid, and consistent with
9-3-1 　General the BU's strategic course of actions as an effective means.
(1) To hold regular quality settlement meeting and perform annual BU Director quality
audits as means of the management review;
(2) The BU Director shall give instructions to implement the response, if necessary,
based on the operation conditions of the Quality Management System and the
performance report on the quality business plans;
(3) To judge the need to review the Quality Policy and the Quality Objectives based on
the achievement of the Quality Objectives; and
(4) The effectiveness shall be reviewed again in the event of business consolidation and
significant changes in the Quality Management System.

9-3-2 Management The management review shall be performed from the managerial viewpoint
Review Inputs and the quality conditions (market defects and customer complaints in particular)
shall be monitored and grasped regularly, and if there is any matter to be improved,
such improvement shall be accelerated. The performance and effectiveness of the
Quality Management System including trends shall be confirmed.
The input matters to the management review shall be as follows:
(1) Results of internal quality audits and quality audits within the Panasonic Group; △4
(2) Follow-ups on the results of the previous management reviews;
(3) Confirmation of changes in the Quality Management System and the processes;
(4) Customers' requests (including daily information) obtained by the
customer-related departments;
(5) Quality conditions of the BU reported to the quality settlement meeting and the
achievement of product realization (Quality Objectives and performance) reported
to the AQ meeting;
(6) Status of corrective actions including the monitoring and measurement of the
processes and products (recurrence prevention committee related information)
reported in the abnormality recurrence prevention report;
(7) Daily reports made by email, etc. on the processes and quality conditions
of product realization (including the performance of external providers);
(8) Measures for improvements proposed by Panasonic Corporation and HVAC △4
(including those within BUs) including nonconformity and correction items);
(9) Measures for ensuring product safety and proposals regarding the CSR risk
management; and
CSR is an abbreviation for "corporate ocial responsibility". △2
(10) Effectiveness confirmation of approaches to risks and opportunities
This shall refer to the examination of the effectiveness of the "approaches to
risks and opportunities" in consideration of the preventive measures by the
Quality Management System.
9-3-3 Management The outputs from management reviews shall include decisions and measures
Review Outputs regarding the following matters. The results of management reviews shall be
documented and maintained.
(1) Opportunities for improvement;
(2) Any need for changes in the Quality Management System; and
(3) Resources needs
※ Specifically, the following shall be implemented:
(1) Decisions on approaches to continuous improvement in the input reports and

proposals (quality business plans);
(2) Product improvements and response to requests for to meet customer
requirements;
(3) Review results, whether changes in the Quality Management System is necessary,
and the method of handling; and
(4) Improvement related to the education of the BU personnel and the provision of
equipment, etc.

Chapter 10 The administrative head and the department head shall take necessary
Improvement approaches based on the recognition of the following as an "opportunity for
10-1 General improvement" to meet the customer requirements and enhance customer satisfaction:
(1) Promotion of improvements to meet the customer needs and expectations through
the Quality Policy, Quality Objectives, quality audit results, data analyses, etc.
(such improvements shall include corrections, remediation, continuous
improvements, breakthrough, and innovation/reorganization);
(2) Corrections and improvements of unfavorable impacts indicated in data analysis
results;
(3) Including improvements, corrections, corrective actions, continuous improvements,
reorganization, and innovation, etc. in/of the performance and effectiveness of
the Quality Management System; and
(4) To grasp changes in the requirements of interested parties.
10-2 Nonconformity When a nonconformity occurs, including any arising from complaints, the following
and Corrective matters shall be performed:
Action
10-2-1 (1) To review and analyze nonconformities, investigate the causes, and identify the
true causes;
(2) To control the nonconformties and identify the products which may include
the nonconformities ;
(3) To control such nonconformities and define the objects which may include such
nonconformities;
(4) To take measures to remove the causes of nonconformities, dividing them into the
occurrence-type and outflow-type:
① To review the presence or absence of side effects and adverse effects of
the corrective actions; and
② If any problem is detected in a downstream process, the department in charge
of the preceding process(es) shall perform the cause investigation of the problem
both in the occurrence of the problems and outflow of them and take
countermeasures against them.
(5) To take necessary measures, including correction for nonconformities; and
(6) If any quality risk occurs, the quality assurance department head shall
continuously monitor related information, establish the process for informing
the BU Director promptly, call the quality policy committee as set forth in the
control rules, and take quick and appropriate measures.
They shall be carried out in accordance with "Nonconforming Article Control Standards"
(ACR-A-QC-009) and other related Standards.
10-2-2 The organization shall maintain documented information as evidence of the following
matters:
(a) the nature of the nonconformities and any subsequent actions taken ; and
(b) Results of any corrective action (The abnormality recurrence prevention report
"5- Principle Sheet" may be used, as necessary).
10-3 Continual The administrative head shall continuously improve the effectiveness of the
improvement Quality Management System based on the Quality Policy, Quality Objectives,
quality audit results, data analyses, corrective actions, recurrence prevention,
and management review results.

The organization shall review the analysis and evaluation of the daily activities as well as
the management review outputs to identify the need and opportunity for approach.


ACG-00 4 Basic Rules For Quality Administration

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ACG-00 4 Basic Rules For Quality Administration

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Type Rules No ACG-00

Title Total Sheet Structure

△１ P1 ・1-1-Correct the description

ACR-G-01 Apx3 Ver2

△２ P32 ・ Correction was made in 8-3-6 (4).

ACR-G-01 Apx3 Ver2

△4 P11 69 4-4 Quality Management System and

(Continued to the next page)

ACR-G-01 Apx3 Ver2

△4 P22, 23 69 8-1 Operation Planning and Control

- Changed the expression of all companies

(Continued to the next page)

△4 P52 69 9-3-2 Management Review Inputs

ACR-G-01 Apx3 Ver2

1-3 Establishment, These Rules shall be established, revised, abolished, or announced by BU

Chapter 2 This Rule shall be composed as follows:

Enactment 2018.07.02 Revision date 2022.10.07 Note

No. Item Sheet No.

Text Chapter 6 Planning

Enactment 2018.07.02 Revision date 2019.12.10 Note

No. Item Sheet No.

Body Chapter 9 Performance Assessment

Enactment 2018.07.02 Revision date 2019.12.10 Note

Chapter 3 The terms as used in these Rules shall be defined as follows:

7. AQ (Action Quality) Activities △2

9. "Parent Business Unit" used in this rules refers to the

Enactment 2018.07.02 Revision date 2019.12.10 Note

11. Quality compliance △4

1. External and internal issues based on rapid progress of or decline in social

Enactment 2018.07.02 Revision date 2022.10.07 Note

Relevant Standards - Quality Business Plan Formulation and Implementation

Enactment 2018.07.02 Revision date Note

- People within the organizationGood

① Quality Assurance Management Rules (ACG-01)

Enactment 2018.07.02 Revision date 2019.12.10 Note

Enactment 2018.07.02 Revision date 2019.12.10 Note

Basic Rules for Quality Administration

Quality Documents and Quality Manufacturing Documents Control Standards

Standards, test methods (RE) Relevant rules by function △2

Enactment 2018.07.02 Revision date 2022.10.07 Note

Manufacturing department(including Production Engineering)

Human Resources Department・ Accounting Department

Product Evaluation department

Production Control department

Product Planning department

Design and development department

4 Context of the Organization － － － －－－－－－－－－－－－－

Enactment 2018.07.02 Revision date 2019.12.10 Note

The details of the Quality Mangement System-related documents, from the

- Process of Quality Management SystemAppendix 2-1 Quality Assurance Department Head △2

- Purchasing Process Appendix 2-4 Procurement Department Head

- Process for air-conditioner for

Organizations shall perform the following matters to the necessary extent:

Enactment 2018.07.02 Revision date 2019.12.10 Note

Enactment 2018.07.02 Revision date 2022.10.07 Note

(7) to confirm the effectiveness of the quality management system by implementing △1

(9) promote improvement;

(10) roles and support of the management personnel;

Enactment 2018.07.02 Revision date 2022.10.07 Note

Enactment 2018.07.02 Revision date 2022.10.07 Note

The Basic Policies on Quality of HCSBD shall be as follows: △2

Enactment 2018.07.02 Revision date 2022.10.07 Note

⑤ To maintain the System completely in place in cooperation with the relevant

　No. 　　　　　Item Sheet No.

　No. 　　　　　Item Sheet No.

4 Context of the Organization －－－－－－－－－－－－－－－－

- Process of Quality Management SystemAppendix 2-1 Quality Assurance Department　Head △2

7-1-3 　 Infrastructure (1) Buildings and associated utilities;

7-1-4 　 Environment for

7-5 　 Documented "Documented information" shall refer to the followings: