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    Odgerel Purevsuren
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    5 views7 pages

    Acquire RoadMap

    Uploaded by

    Odgerel Purevsuren

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 7

    Roadmap

    July 2021

    Confidential © 2021 Acquire® Ltd.


    Acquire Overview

    ● Headquartered in San Francisco, CA

    ● 150+ employees

    ● Team of 100 engineers & developers

    ● Raised over 60MM in funding

    ● Series B recently closed at 45MM

    © 2020 Acquire® Ltd.


    Confidential
    Customer Engagement Journey

    1.0 2.0 3.0 4.0

    *Most companies are here

    ● Desk phone ● Cloud phone ● Cloud phone ● Customer Engagement


    ● Email ● Email & Ticketing ● Email & Ticketing Solution
    ● CRM ● CRM ● CRM ● CRM
    ● Live Chat ● Live chat
    Stack

    ● Bots/Knowledge base
    ● Social Integrations

    Confidential
    Evolving Acquire

    Confidential © 2021 Acquire® Ltd.


    Over 200 Customers (30+ public companies)

    Confidential © 2020 Acquire ™


    Product Roadmap
    Product Themes Q3 Future (early 2022)

    Live Interaction ● Live Dashboards ● Priority/Skills Based Routing ● Real Time Sentiment Analysis
    ● SLA Tracking ● Revamped Agent Experience UI ● Queue Overflow Management
    ● Agent Leaderboard ● Custom Dashboards for
    Supervisors

    Rich Mobile ● Mobile SDK (Chat) ● Mobile SDK (Wait time monitoring) ● Mobile App for Agents
    Experience ● Mobile SDK (Video) ● Mobile SDK (Cobrowse) (Cobrowse)
    ● Mobile App for Agents ● Easy SDK Configurator (reduce
    (Chat/Video) setup time to 2 days)

    Configurability ● Business Rules for Chat ● Salesforce Integration (Enhanced) ● Custom List Views/Forms
    & Extensibility ● Business Rules for Email ● Voice AI Integration ● Webhook support in Business
    ● Business Rules for Phone ● FAQ Recommender Rules
    IVR (Customer/Agent) ● Business Rules for Social
    channels

    Confidential © 2021 Acquire® Ltd.


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