One Stop ICT Solution Proposal for:

PT. Dardela Yasa Guna

September 16, 2022

ONE STOP ICT SOLUTION

PROPOSAL

SUBMITTED FOR:

PT. Dardela Yasa Guna

The Manhattan Square 12th Floor

PROPOSED BY:

PT. NetToCyber Indonesia

The Manhattan Square 2nd Floor
Jl. TB Simatupang Kav. 1S Cilandak Timur
Jakarta Selatan – Indonesia
Ph: (+62 21) 2940 6767 ; Fax: (+62 21) 2940 6768
kenia.septiari@velo.co.id

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 One Stop ICT Solution Proposal for:
PT. Dardela Yasa Guna
September 16, 2022
VELO NETWORKS at Glance

Be and be recognized as the preferred ICT provider that

deliver quality, competitive and customized solution in the
region

To become a trusted provider for Data Center in Indonesia

that deliver high quality and competitive solution for
Business Communities

 VELO Networks was established in 2001 as Foreign Investment Joint Venture with Korean company
 Focused on providing one-stop ICT solution for Corporate business with service portfolio of Network
Service, Data Center and Managed Service, Value Added Service and IT System Integration
 Represented in 8 big cities and service coverage all over Indonesia including more than 150 Office
Building, Industrial Estates, Major 5-star brand Hotel chains and Apartments.

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 One Stop ICT Solution Proposal for:
PT. Dardela Yasa Guna
September 16, 2022
VELO NETWORKS ONE STOP ICT SERVICES

• Dedicated Internet
Networks • Broadband Internet
Service

• Collocation
• Clouds Solution
• Software as a Service
Data Center • Business Continuity (Data Recovery Center)

• Networks Management
• Networks Security
Value Added • End User Management
& Managed • Communication Management
Service

• Design & Planning

• Implementation & Integration
System • Managed Services
Integration

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 One Stop ICT Solution Proposal for:
PT. Dardela Yasa Guna
September 16, 2022
VELO NETWORKS COVERAGE AREA

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 One Stop ICT Solution Proposal for:
PT. Dardela Yasa Guna
September 16, 2022
VELO NETWORKS End-to-End Network

VELO NETWORKS has full of redundancy in the networks infrastructure for the international and local
backbone link.
The redundancy link will enable us to fulfill our SLA (Service Level Agreement) as 99.5% cumulative per year.

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 One Stop ICT Solution Proposal for:
PT. Dardela Yasa Guna
September 16, 2022
PROPOSED SOLUTION

Referring to our discussion related to Upgrade Dedicated Internet Services requirement, herewith we
submit the internet solution for PT. Dardela Yasa Guna as follow:

Logical Diagram

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 One Stop ICT Solution Proposal for:
PT. Dardela Yasa Guna
September 16, 2022
Features & Services:

a. Dedicated Internet Service

 Local Loop Connection based on Fiber Optic and back up with High Capacity Broadband Wireless
Access (HCBWA) direct from VELO Networks POP to The Manhattan Square 12th Floor
 Free domain registration (for example www.yourcompany.co.id) and assistance to register or migrate
domain whenever required
 Hosting Capacity 5 GB
 8 IP Legal Allocation based on usage
 Equipment required: Router with Ethernet interface (Provided by VELO NETWORKS)
 Within 1(one) week deployment time since registration

Pricing of Dedicated Internet Service

Related to your requirement for Dedicated Internet Service, the subscription charges as follow:
Location Service Speed Installation Charge Monthly Charge

IDR 2,500,000
The Manhattan Dedicated
15 Mbps FREE (Include Access
Square Internet 1:1
Point)

IDR 3,000,000
The Manhattan Dedicated
20 Mbps FREE (Include Access
Square Internet 1:1
Point)

IDR 3,500,000
The Manhattan Dedicated
25 Mbps FREE (Include Access
Square Internet 1:1
Point)

IDR 4,300,000
The Manhattan Dedicated
30 Mbps FREE (Include Access
Square Internet 1:1
Point)

Term & Condition

 Price is excluded VAT 11%
 Initial payment and should be paid before installation/activation.
 Monthly Subscription Fee payment should be settled by the latest 15th of the service month
 Invoice will be sent every 5th of the service month
 Minimum subscribing contract 12 month

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 One Stop ICT Solution Proposal for:
PT. Dardela Yasa Guna
September 16, 2022
Service Guarantee

VELO Networks guarantee to fulfill Service Level that is required by most of our corporate customers, such
as:
UPTIME GUARANTEED & PERFORMANCE PENALTY
We guarantee our service uptime 99,5% cumulative per year; and any permanent problem (not intermittent)
that exceed our MTTS will generate penalty for us; that will be calculated on the next month billing based on
outage percentage to total month service hours
PROACTIVE MONITORING
To prevent problem from initial alert whenever it happens, we proactively monitor our Network through
Network Monitoring Tools and Network Performance Monitoring Tools 7x24 hours – and rectify the problem
as early as possible. The monitoring Tolls (based on SNMP) will alert our standby engineer (NOC) for every
problem from uplink, local loop, security and performance and capacity requirement planning. We will also
inform customers in case the bandwidth usage by customers consistently reaches the maximum allowable-
bandwidth, which may cause performance drop their experience.
BANDWIDTH GUARANTEE
We guarantee our service by delivering to customer’s monthly bandwidth usage report that will describe the
use of the bandwidth based on direction (up-stream & down-stream). This report will help customer in
predicting and accommodating the bandwidth usage and/or evaluating our performance guarantee (ratio) for
the subscribed bandwidth. Customers may ask or specific report (daily/weekly) whenever required for specific
purpose.
Supports

To provide a committed Quality of Service (QoS) to our customers, we provide attended 7x24 hours Call-
Center with standby engineer that will handle every customers calls to that number and response to customer
needs.
The sequence of problem handling may be describes as follows:
o Help Desk (1st line support) will log, identify problem and record the company-name, contact person, call-
time and status and generate 1 (one) ticket number. The ticket number then will be dispatched to
available engineer to response.
o Standby engineer will response to the call based on priority and make necessary response as explained
on service level agreement, and response back to Helpdesk regarding the problem status (outstanding,
closed, escalate).
o Whenever problem could not be solved as expected time, then standby engineer will escalate to 2nd
Level Support or necessary partners (if required) and Helpdesk will generate alert to customer and upper
level (management) as warning alert.
o Problem that could not be solved as committed time (MTTS) will go to performance penalty as specified
on the contract.

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 One Stop ICT Solution Proposal for:
PT. Dardela Yasa Guna
September 16, 2022
VELO NETWORKS REFERENCED CLIENTS

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 One Stop ICT Solution Proposal for:
PT. Dardela Yasa Guna
September 16, 2022

We trust that our premium service could serve for your company in installing better communication network
and also in reducing cost for communication.

Should you need any more information, please contact with us to our e-mail: kenia.septiari@velo.co.id or
call to us at (021) – 2940 6767 ext. 9916 or 0812 8810 5202.
Thank you for your attention and interesting to our offering. We look forward to hearing from you soon.

Sincerely yours, Confirmed by,

Kenia Septiari Bapak Rachmat

Account Manager PT. Dardela Yasa Guna

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