Assessment matrix

Assessment matrix
Showing mapping of Performance Criteria against Work Projects, Written
Questions and Oral Questions
The Assessment Matrix indicates three of the most common assessment activities your
Assessor may use to assess your understanding of the content of this manual and your
performance - Work Projects, Written Questions and Oral Questions. It also indicates
where you can find the subject content related to these assessment activities in the
Trainee Manual (i.e. under which element or performance criteria). As explained in the
Introduction, however, the assessors are free to choose which assessment activities are
most suitable to best capture evidence of competency as they deem appropriate for
individual students.

Work Written Oral

Projects Questions Questions
Element 1: Develop effective workplace relationships
1.1 Identify own responsibilities and duties in 1.1 1,2 1
relation to workgroup members and
undertake activities in a manner that
promotes cooperation and good
relationships.
1.2 Take time and resource constraints into 1.2 3,4 2
account in fulfilling work requirements of
self and others.
1.3 Encourage, acknowledge and act on 1.3 5,6 3
constructive feedback provided by others
in the workgroup.
Element 2: Contribute to workgroup activities
2.1 Provide support to team members to 2.1 7,8 4
ensure workgroup goals are met.
2.2 Contribute constructively to workgroup 2.2 9,10 5
goals and tasks according to
organisational requirements.
2.3 Share information relevant to work with 2.3 11,12 6
workgroup to ensure designated goals
are met.
2.4 Identify and plan strategies/opportunities 2.4 13,14 7
for improvement of workgroup in liaison
with workgroup.

© William Angliss Institute 2016

Training Manual 5
BSBWOR203 Work effectively with others
Assessment matrix

Element 3: Deal effectively with issues, problems and conflict

3.1 Respect differences in personal values 3.1 15 8
and beliefs and their importance in the
development of relationships.
3.2 Identify any linguistic and cultural 3.2 16,17 9
differences in communication styles and
respond appropriately.
3.3 Identify issues, problems and conflict 3.3 18,19 10
encountered in the workplace.
3.4 Seek assistance from workgroup 3.4 20 11
members when issues, problems and
conflict arise and suggest possible ways
of dealing with them as appropriate or
refer them to the appropriate person.

© William Angliss Institute 2016

6 Training Manual
BSBWOR203 Work effectively with others