Scope of Work - Dedicated Team

(Feasibility/Deployment & Operations)

Overview:
Activities covered are:

Feasibility

1.0 Deployment (Infra & RF deployment)

• Customer confirmation
• Material Request/Return and Reconciliation process.
• SR/SO Process for Site access/space and power on BTS locations.
• Metasolv process.
• Use of Konnect-Automation
• Microwave E1 Extension process.
• Infra Installation.
• RF Installation.
• Link configuration and testing
• WAN IP & Installation Report compliance.
• MAPA Report submission to NOC
• Physical Link Acceptance & Circuit Id generation process.
• Follow-up with Project Manager for customer related & other Metasolv RA concerns.
• Follow-up with inter-functional teams(Design/Provisioning/Testing)
• Dashboard Reporting and updating Central database.
• Material reconciliation and closure(Finance/SCM)
• CWIP closure process (Finance/SCM).
• Monthly Work Completion Certificate for RF as well as Infra deployed.
• Delivery timeliness/TAT agreement.
• Resources
✓ Tester/Coordinator for link testing at Circle offices
✓ Project manager at Circle Office locations
✓ Project Manager at Centre for Governance & Control.
• Mandate documents for field resources.
• RMA Process-Separate for Deployment & Operations.
• Site Audit & Self Certification
• NSDC Design process & maintaining utilization of L2 POI’s & other Network Elements
like Egates.

17.1 Network Optimization Activity

17.2 4G Deployment and Maintenance
17.3 Customer End Router Installation

Feasibility

Partner Coordinator at Circle Level and Central Level is completely responsible for
closing feasibilities on-time and with 100% accuracy.
Below are points:
(a) Partner coordinator to ensure timely allocation of Field Survey to Engineer.
(b) Survey Engineer to complete Site visit and share report to Partner Coordinator on same
day or next day morning.
(c) Survey Report should be completely filled by Engineer only and with 100% accuracy.
(d) Snaps to be captured from Maximum Possible Height from BTS as well as Customer
end. No Survey from ground.
 (e) Survey has to be done from Minimum 3 BTS and can be extended in case of Not
Feasible on account of LOS/Backhaul.
(f) It’s mandatory for Field Engineer to capture existing link details available at customer
premises.
(g) Partner Coordinator to maintain Database of Survey Done and all Survey Reports
s hould be first checked by Partner Coordinator before submitting to Circle Planner.
(h) Database of all Survey done locations should be updated on tool provided by
customer
(i) Partner has to re-visit in case of any Report rejection or incorrect BTS
Selection.
(j) Partner Coordinator should share Daily Plan vs Achievement to Circle Planner.
(k) All Reports to be uploaded on space provided.
(l) SPO tool should be used for BTS
Selection.
(m) BTS Database management which
includes
(i) Correct coordinates of BTS Nodes.
(ii) Capturing details of Azimuth/Sector Make/Height for all Links (BTS+CPE).
(iii) Fiber/Microwave Path details for all Links.

Steps to be followed:

Step 1: Allocation to field team by Feasibility coordinator (OWN/ASP).

Step 2: Customer permission confirmation & Field Survey of customer
location.
Step 3: Customer Confirmation Document (CCD) signoff.
*Its mandatory to inform customer on proposed location for Pole/Infra installation and hard copy
signoff should be taken from end customer and should be sent to Circle Planner with Field
Survey Report.
Step 4: Report Submission to Partner Coordinator by Field team.
Step 5: Report validation by Partner coordinator and submission to Circle
Planner.
Step 6: Partner coordinator to validate Field Report before sharing to Circle
Planner
Step 7: Circle Planner will validate field Inputs and forward to microwave team for BH
confirmation and handover it to own team with status Feasible/Not Feasible/ Conditional
Feasible along with timeliness and constraints in case of conditional feasible cases.
Step 8: Circle Planner will release final plan and same will updated on Metasolv as well as
Konnect
Step 9: Feasibility updation in Metasolv & report upload on space
provided.
Step 10: BH RA logging & updation in Metasolv for New /Existing BTS
cases.

Reporting activity:
1. Daily Progress Report to be shared with Circle Planner.
2. Support Circle Planner in coordination with inter-functional teams like
Microwave Planning/Deployment for Backhaul availability & constraint cases.
3. Support Circle Planner in validating feasibilities by accessing tools like Google
Earth/Link Planning tools.
4. Support Circle Planner in Inventory Management, Planning and Reconciliation.
SLA (03 Days):

Assigned feasibility should be completed End to End within 3 Days from allocation date with
report submission, which includes Field Survey/Microwave BH Check and Plan release.
Note:
24.1. Feasibility Coordinator has to be provided by Partner at Circle Level to Planner for
managing activities being carried by Own team. No separate Commercials applicable.
24.2. Penalty applicable based upon per month/per team productivity and SLA, which
will be deducted during monthly manpower & WCC Signoff.
24.3. Commercial impact during deployment stage of link due to incorrect feasibility inputs,
will be beared by partner who had closed Feasibility.(Applicable for both Own team and
ASP).

Deployment: Infra & RF

1. Customer confirmation
1.1 Taking customer appointment for link deployment.
1.2 Updating respective Project Manager/Deployment Lead/Coordinator in case of
Customer
Related issues. Capturing local customer contact details.
1.3 Follow-up with respective Project Manager’s in case of links going ON HOLD post
reaching customer location and updating respective SPOC’s.

2. Material Request/Return & Re conciliation Process.

Requisition:
2.1 For Material pickup from circle Warehouse, Own team’s coordinator has to raise
request for locator ID creation to Circle SCM team and follow-up for getting the same
on time.
(a) Locator ID’s should be generated on very first day of getting
go ahead.
(b) Material should be picked up on Customer locator ID only.
(c) No Material to be picked up on Contractor Locator ID.
(d) Customer Locator ID should be Unique and proper database to be
maintained in case
Material for a specific customer used on another location, on account on previous location going
on HOLD.
(e) Proper CAM Process to be followed in case of Material usage on other
location.
(f) Locator ID creation is mandatory which is unique to customer.
Irrespective whether there is need of Material issuance or not.
(g) Fake or duplicate Locator ID reporting will be consider under COC
Policy violation and strict actions will be taken against defaulters.

2.2 Post l o c a t o r ID creation, Own team’s coordinator has to submit BOQ/BOM to

Circle
Warehouse for material pickup.
(Process may be Manual or Move Order
generation)
(a) Material from Warehouse to customer location will be responsibility of
respective field team. (b) Transportation should be done through appropriate
 mode.
(c) Any damage/loss of hardware will be responsibility of Partner and penalty
applicable.
Reconciliation:
2.3 On monthly basis, partner to report on Material consumption/availability with their
respective teams & at their Warehouse locations. Reports to be sent to Circle SCM and
Circle (Planning & Dep.) team.
2.4 SCM reserves right to STOP new Material issuance in case of non-compliance.

Return:
2.5 In case of customer Access issue, Material has to be returned to Warehouse and has
to be updated in records.
2.6 Same material can be re-issued for other location post CAM Approval from team.

3. SR/SO Process for Site access/space and power on BTS locations.

3.1 BTS Nodes are owned by Indus, Infratel and other TOCOs.
3.2 SR to be logged for any New addition on BTS Nodes..
3.3 Post SR Logging, Own team’s coordinator need to follow-up with respective
Indus/Infratel
SPOC for Site access/Space and power.
3.4 Weekly Reconciliation to be done with respective Indus/Infratel/Other TOCOs
SPOC for
SR/SP/SO.
3.5 Daily dashboard to be sent to all stakeholders on No of Requests Pending with TOCOs.
3.6 SO Need to be shared with respective TOCO’s, post approval from SPOC’s.
3.7 It’s mandatory to maintain proper database of Total SR Logged via Portal/Manual
Process and has to be shared on monthly basis with Work Completion Report.
3.8 SR/SO Portal access to be used only for Links. Should not be used for any other activity,
which is not in Scope or without consent of Circle team.Approved TOCO’s for :
Indus/Infratel/ATC or VIOM.

4. Metasolv process.
4.1 For New BTS: Responsibilities include
(a) New Backhaul (BH) RA login.
(b) Follow-up with stakeholders like MPLS Provisioning team.
(c) Follow-up with stakeholders (MPLS Planning) for constraint orders like
Card Constraint/Ring choking other related
activities. (d) Sharing details to field team post
provisioning.
4.2 For customer RA: Responsibilities includes.
(a) Updating BH RA’s in customer RA’s.
(b) Pushing RA’s in MPLS Bin for provisioning.
(c) Updating all mandate Label & Values in ANGW line Item.
(d) Follow-up with Project manager’s in case of any rejection for LAN
IP/WAN IP
correction/updation.
(e) Follow-up with respective team for provisioning.
4.3 Sharing Provisioning Pending/Completing dashboard’s to respective stakeholders
on daily basis.
4.4 Closing respective tasks in Metasolv Order post link Completion.
4.5 Updating all mandate Labels of Metasolv for ANGW. Includes updation of Circuit
 ID’s/WAN IP Ping Snaps post link delivery.

5. Konnect- Automation.
*Partners will be using Konnect tool for activities
(Manpower tracking and controlling field activities)

6. Microwave E1 Extension process. Includes

6.1 Following-up with respective teams for Microwave E1 Patching.
6.2 E1 patching on handover node can be done either by Microwave Engineer or Own team
based upon availability. Responsibility lies with own team.
6.3 Testing at Node in coordination with respective backend team like MPLS &
Microwave team.
6.4 In case any equipment addition like convertor/switch is required, SR has to be raised on
portal and follow-up with respective TOCO team need to be done till closure.
6.5 Reconciliation to be done on Monthly/Weekly basis with all stakeholders including
Microwave
& Circle SPOC.
6.6 Following up with respective team in case of any constraint like Hop Upgradation.
6.7 Dashboard reporting to be done on daily basis.

*All new Media integration on Microwave or Fiber will be on Ethernet only. No

E1
Media extension without approval.

7. RF Installation & Integration. Includes:

7.1 RF Installation should be done as per recommended guidelines
(In consideration to RSSI/Distance/Latency and Customer Bandwidth).
7.2 Follow-up with OEM’s in case of any hardware malfunctioning/other issue.
7.3 Follow-up with respective Planning team in case of any Signal/other planning issues.
7.4 Follow-up with respective testing teams (MPLS/Microwave/ NOC) in case of any challenge
during link installation.
7.5 Post link integration, MAPA Need to be submitted to NOC.
7.6 Engineer should leave site post getting “Monitoring OK” confirmation from NOC.
7.7 MAPA Submission should be through Metasolv.
✓ Planning/Deployment details should be correctly filled in Metasolv Label &
Values.
✓ WAN IP Report should be uploaded on Metasolv
7.8 Respective Task of RF Installation/link status need to be updated in Metasolv.
7.9 Post link integration and testing, Engineer should sent WAN IP Ping Snaps to respective
Project
Managers and Circle SPOC.
7.10 Soft copy of WAN IP Ping Snap to be uploaded on specified path & Metasolv
7.11 Proper labelling should be done on both BTS as well as Customer end.
7.12 Basic link troubleshooting checklist with Contact details of Regional /Partner SPOC
should be shared with customer.
7.13 Straight Cable and Cross Cable need to be kept at customer end with proper labelling.

Note:
(i) RF Link installation i.e. P2P/P2MP or New Sector/Existing Sector should
be as per Plan release and any change should be first approved by Circle
Planner.
 (ii) Partner team has to re-visit customer location in case of any
compliance issue.
(iii) Rendering of services which are not in Standard Scope, should be after prior
approval from
Circle team(Planning & Deployment)

8. Configuration and testing. Includes.

8.1 It’s mandatory to terminate link on Router.
8.2 Post link integration and stability test, Engineer has to call respective Project Manager
for confirming Router port details.
8.3 Post getting information, cable need to be terminated on Router and Link testing need
to be done in coordination with Project Manager or Customer NOC.
8.4 In case, Router is not available. Same need to be updated in Installation Report as
well as confirmation required from Project Manager.
8.5 Engineer should leave customer location only after getting confirmation from Project
Manager or SPOC.

*Partner team has to re-visit customer location in case Router termination/testing not
done. No commercial impact on Beetel.

9. Submission of WAN IP/Installation Report/Snaps.

9.1 Mandatory to share and upload WAN IP and Signed/Stamped IR Report for all delivered
links.
9.2 Information updated should be correct and any false updation/reporting will be treated
part of non-negligence and contract violation.
9.3 WAN IP Ping Report to be updated in Metasolv also.
9.4 Link Installation Snaps to be submitted to Circle SPOC and should be made available to
Central team as per requirement.

*Partner team has to re-visit customer location in case of any compliance issue.

10. MAPA Report submission to NOC

10.1 MAPA to be submitted in excel sheet as well as Online through M6 Label and Values.
10.2 Process of AT offering will be through M6 only. Details will be uploaded in label and
values of ANGW line Item and task should be moved in NOC bin for link testing.
10.3 Its responsibility of partner to follow-up with NOC for getting Monitoring OK
confirmation from NOC.
10.4 Engineer should leave customer location only after getting “Monitoring OK” confirmation
from
SPOC.

*Partner team has to re-visit customer location in case of any compliance issue.

11. Link Acceptance & Circuit Id generation process.

11.1 Link acceptance and Circuit ID process will start only after sharing complete and
correct link details in M6 as well as Excel sheet.
11.2 Circuit Id’s for all Accepted links will be generated within 24 Hours of MAPA
submission.
11.3 Its responsibility of Partner to follow-up with NOC for Circuit ID release.
11.4 Link Circuit Id to be updated in Metasolv also and corresponding task should be closed.
 Note: Link acceptance & Circuit ID generation is responsibility of NOC. Partner team-
Own/ASP
should not be involved in any of activities during this process, which may lead to
incorrect/Fake results.

12. Coordination with Project Manager & Customer

12.1 Its responsibility of partner to follow-up with Project Managers for any
(a) Customer Related issues.
(b) Metasolv RA related issue. Like Cancel RA shared/Correct RA required/Line
Item correction/WAN IP/LAN IP update.

13. Inter-functional Coordination

• For link testing/troubleshooting.
• For planning issues.
• For Backhaul Upgradation if any at BTS Nodes.
• For Site Access/Space and Power.
• For Monitoring OK confirmation
• For link Acceptance & Circuit ID generation
• For Locator ID generation.
• For Material Release, Return & Reconciliation.
• For CWIP closure.
• For E1 patching in between Fiber & Microwave Media and extension Upto serving BTS
Node.
• With Change Management team for any activity like traffic Shifting(Routers/MUX)

14. Dashboard Reporting and updating Central database.

14.1 Daily dashboard required against link update at Circle and Central level.
14.2 Weekly reviews on performance are mandatory at circle level.
14.3 Monthly reviews on performance are mandatory at Central level.
14.4 Metasolv update against status of every link with all necessary planning details in ANGW
Line
Item.

15. Material reconciliation process. This includes

15.1 Sharing Material Consumption report to Circle SCM on Monthly basis.
15.2 Getting Signoff against shared consumption report and attach the same with Monthly
Work
Completion Certificate.

*In case of Non-Compliance, Beetel reserves right to issue debit Note to Partner.
Every Partner has to provide consumption report on monthly basis.

And any Material with Partner for more than 60 days without capitalization
will lead to Debit from Monthly WCC.

*Its Responsibility of Partner to recover Material from HOLD/Cancelled

Customer locations/BTS Nodes within 2 Weeks and should be returned back to
Warehouse.
 15.3 Customer SCM owns right to STOP new Material allocation to partner in case of
any non- compliance.
15.4 Billing of links can be done only after getting clearance from Circle SCM/Warehouse
against
Material reconciliation report.
15.5 No Material issuance on “Contractor Locator ID”.
15.6 No Bulk issuance.
15.7 In case of Customer Permission issue or link Cancellation post deployment, Material
should be dismantled and returned back to Warehouse via SRN process.
15.8 Material issued from Warehouse should be used on same project Customer’s only.
15.9 Material damaged during transportation or lost will be under Partner scope and any
mis- handling will have commercial impact on respective partner.

*Non-Compliance if any will be liable for Legal action and may lead to Contract
Cancellation”

16. CWIP closure process.

16.1 CWIP Report should contains Actual Material used on site with complete details like
CKT ID/Locator ID/SR No/RA No. and should be updated by Partner on Monthly basis.
16.2 Billing of links can be done only after getting clearance from Circle SPOC against CWIP
closure.
16.3 Data accuracy is must and will be under “Zero tolerance Policy”.
16.4 Partner should follow-up with Finance team for CWIP closure and take clearance from
Finance team.

*In case of Non-Compliance, Beetel reserves right to issue debit Note to Partner &
Partner Invoicing can be put ON HOLD.

17. Monthly Work Completion Certificate for RF as well as Infra deployed.

17.1 Overall Summary.

17.2 Summary of total No of Link delivered per team.
17.3 Summary of total Feasibilities closed per team and overall.
17.4 Link details should contain Order Ref No/Customer Name/Circuit Id’s/locator
Id’s/”SR & SO Nos.- for Indus/Infratel Site Access”
17.5 Summary of WAN IP Ping Upload Compliance.
17.6 Summary of IR Report compliance.
17.7 Signoff against Material Reconciliation.
17.8 Signoff against Miscellaneous Item Consumption
17.9 Attendance of all teams
17.10 Performance/feedback against Partner/team.

Note:
• Circle & Central Signoff should be closed within 1-5th date of every
month.
• Invoices to be raised only post getting signoff.

18. Delivery timeliness/SLA.

 We are having very stringent timeliness with Business and end
customer.
So no relaxation on this and any negligence other than exceptions will be consider as
part of contract violation and further new allocation to respective Partners will be
STOPPED without prior information.
18.1 links on Pole Upto 6m
(a) Within 3 days of receiving go ahead from customer and should be closed with
Circuit ID.

18.2 Links with Infra Height > 6m

(a) Infra: within 5 days of receiving go
ahead.
(b) RF integration: within 3 days of Infra completion and should be closed with
Circuit Id.
*Timeliness for Activities like SR logging process/Microwave E1 extension/Order
Provisioning/Material transportation is all inclusive of above defined timeliness.
No separate TATs defined.
*Its mandate to get customer confirmation, before sending material or team at
customer location for installation. Customer will not be responsible for approving
any additional cost like Re-visit charges.
Team Performance will be calculated based upon their performance i.e. Team
productivity within a month on below: Should complete below in Nos.
i) ---Deployment within a month with Circuit
ID. ii) --- Feasibility Survey within a month
Also team productivity is irrespective of Circle
Targets. (Applicable only in case of Own team
Model).

Performance Report has to be shared with respective SPOC on monthly basis and
has to be evaluated by Circle Deployment Head, post which Approval for Manpower
billing will be given. owns complete responsibility to ask for team replacement in
case of any performance or incompetency or skill set issues.
Partner has to provide replacement on immediate basis.
*Team allocated for Project, should not be involved in any other Project within
and outside organization.
*Team allocated should not be involved in any Illegal Activity.
*Team movement/replacement if any should be done only after getting Approval from
Circle & Central
team (Approval should be taken from both teams).
* Reserves right to discontinue with Partner in case of performance issue (Consecutive
2 Months failure on Performance parameters).
*Delivery timeliness, Performance measurement parameters may change based upon
requirement and
Partner has to abide and honor the same.
* reserve rights to discontinue Partner Services with 1 Month Notice.

19. Mandate Resources

19.1 Tester/Coordinator for link testing at Circle offices and Quantity to be defined based on
teams in respective circle.
19.2 Project manager at Circle Office locations.
Separate for Implementation (Feasibility/Deployment) & Operations.
19.3 Program Manager at Central locations.
Separate for Implementation (Feasibility/Deployment) & Operations.
19.4 Dedicated Coordinator at Circle level/10 teams. Responsibilities
includes. (a) Managing Overall deployment/Feasibility/Operation
activities.
(b) Providing testing support to team.
(c) Sharing daily Activity/Achievement plan to respective SPOC.
(d) Inter-functional coordination within teams.
(e) Ensuring 100% update on Metasolv for all Deployment/Feasibility activities
and others.
*No separate cost applicable for above resources.
*Team allocated for Project, should not be involved in any other Project within
and outside organization.
*Team allocated should not be involved in any Illegal Activity.
*Team movement/replacement if any should be done only after getting Approval from
Circle & Central
team (Approval should be taken from both teams).

20. Mandate requirements for all field resources (Includes Engineer &
Technician).
20.1 ESIC No. (Applicable for Coordinators/Project Manager also)
20.2 Group Insurance policy. (Applicable for Coordinators/Project Manager also)
20.3 Medical insurance. (Applicable for Coordinators/Project Manager also)
20.4 Tower climbing certificate.
20.5 Complete safety kit for climbing towers and with Standard Helmet & shoes.
20.6 Smart phones(4G Handset with Data enabled SIM)
20.7 Toolkit with Standard Tools(As per Guidelines)
20.8 Company ID Card & Authorization Letter.
20.9 Motor-Bike mandatory for local travel with valid driving license and complete
documents as per LMV policy.
*Above is per team requirement.
Its responsibility of Partner to ensure safety of Field Engineer/technician Onsite and
Off-site and Beetel will not be responsible in case of any incident.

21. RMA Process.

It’s completely responsibility of partner to ensure below:
21.1 Raise ticket with OEMs in case of any fault in hardware during Project Stage.
21.2 Follow-up with OEMs for getting replacement against faulty unit.
21.3 Update Circle SCM/Warehouse against faulty unit and transport the same directly to
OEM
location through direct mode or through Circle SCM/Warehouse.
21.4 Follow-up with respective team for replacement.
21.5 Take support from Leadership team as when required.

22. Self-Certification for Physical AT.

It’s mandatory for Partners to provide self-certification of all deployed links on
below standards.
(i) Quality
(ii) Link stability and performance.

*Physical AT mandatory for all deployed links.

 Its responsibility of Circle Partner Coordinator to ensure below:
(i) Ensure Circle Operation team completes Physical AT of all deployed
links. (ii) Rectify highlighted punch points.
(iii) Visit 20% Sites within a month.

*Partner Project Manager to do field audit of at least 10% of sites delivered within a
month across circles and provide report to with complete Snaps and other justifications.

*Partner team has to do re-visit, in case of any downcall or performance issue reported
within
1 month of link delivery or “Repeat Fault Cases”.

*Audit Report of all audited sites within a month has to be shared with Circle SPOC
and need Acceptance confirmation from Circle Deployment Head.

Site Audit Report has to be submitted to Central team and should be attached with
Monthly
Work Completion Certificate.

* COC Policy applicable in case of any violation or compromise on Quality.

23. NSDC Design process and Maintaining Network Utilization database for
active element which includes timely up gradation/addition/shifting activities.

This includes:
• Design of all New Link. Like defining line Items required for link design.
• Sharing Line Item information to respective Project Manager’s for Metasolv Customer
RA generation process.
• Creating designs for BH RA’s in case of New P2MP BTS nodes.
• Maintaining L2 POI utilization
• Triggering Circle team for addition of New L2 POI’s when existing POI utilization
reaches 75%.
• Follow-up with Circle team for integration of new L2 POI’s.
• Triggering Circle team for addition of New Egates.
• Logging RA for New Egates and sharing details with Circle team for
immediate implementation.
• Follow-up with Circle team for New Egate Integration.
• Getting Acceptance testing for New Egate’s and L2 POIs as per process.

24. Network Optimization Activity.

This includes:
• Migration of P2P Links to P2MP.
• Migration of P2MP-Licensed to P2MP-Unlicensed. Traffic shifting in case of L2 POI
Choking.
• Traffic Optimization from E1 to Ethernet on Microwave Handover and Re-routing. BTS
Shifting/Optimization in case of Interference or other RF challenges.
• IP Pool simplification.
• Backhaul Optimization which involves shifting from Electrical to
• Ethernet/Upgradation.
 25. 4G Deployment & Maintenance.
• This involves E2E ownership, which includes:
• Feasibility
• Deployment
• Circuit Handover to Operations
• Maintenance.

26. Team definition & requirement:

1 team equals to 1 Engineer + 1 Technician

Qualification:
• Engineer should be B.E or B.Tech in Electronics & Communications with minimum 2-3
Years of relevant Experience.
• Technician should be having Diploma or ITI with 2-3 years of relevant experience.
*Educational qualification proof has to be shared with Circle & Central team.
• Team should be having Smart Phone with 4G SIM.
• Laptop with Data Card and SERIAL or Console Port.
• Laptop should have licensed & Original updated Anti-virus file. (f) Bike with Driving
License and valid Identification proof.
• Medical insurance & ESIC
• Tower climbing certificate. Applicable for both Engineer &
Technician.
• Valid Medical Fitness certificate.
• Skills with basic knowledge of RF Installation/tuning and troubleshooting.
Note:
1. Team assigned for Project cannot be used for any other Project.
2. No Equipment/Resource/accessories can be used for any other project.
3. Information Security need to be maintained and in case of any breach, Legal
clause applicable on respective Partner Organization.
4. Team assigned should not be involved in illegal activities or Schemes.
5. Any additional team requirement should be full filled within 15 days of go ahead.

27. Travel Policy for team.

A team may have to travel upto 3000 Kms within a month, which is inclusive of per team
rates.
No other allowances will be given apart from that.

*Post 3000 Km, Convenience can be claimed as per current Rate contract, which has to
be approved by
Beetel SPOC.

*Clusters/Zones are pre-defined for Operations team only and in case of any special
requirement or exception team may have to complete activities of other nearby zone also
(as per allocation by customer).

*Deployment team will be located based upon Workable Funnel and team movement
should be done on immediate basis within same circle and in other circle within 7 days. No
Movement/other charges applicable.
 *Re-clustering can be done by end customer and specified teams should be relocated
within 7 days of communication.

*team movement will be based upon actual Work load and can be intra Circle, without
any commercial obligations on .

28. Material transportation Charges (From Warehouse to Customer location).

Transport of RF Material from Warehouse to Customer location, which includes RF Devices
(BTS & Customer end)/Customer end Router/Kits & others.
Also includes return of Material from Customer location to Warehouse from
HOLD/Cancelled Links.
Charges not applicable in case of Own team(Operations & Deployment).

29. Billing & Invoicing:

In this regard, monthly process of Work Completion Certificate (WCC)
submission and acceptance approval need to be followed.

(a) Invoice should be raised within 1 month of actual Work Completion.

(b) Monthly WCC Valid for 90 days and Invoices should be raised accordingly, post which
WCC will be considered as nullified and no bills will be processed.
(c) Delay in invoice submission or approval process due to partner fault be under Partner
scope. Beetel will not be responsible for any commercial loss to partner.
(d) Invoice should be raised only after getting WCC approval.
(e) Invoicing should be done as per actual
consumption.
(f) No fake bills/consumptions should be claimed.
(g) Beetel Reserves complete right to Cancel Fake invoice and can take legal action against
defaulters.
(h) Proper justification for any Rejected bills should be provided within 15 days else
withdrawn or will be cancelled from system within 15 days of rejection.
(i) will not entertain any Bills after 180 days of WCC/Signoff.

Below is Approval process for Monthly Work Completion Certificate:

14. Approval from Circle end customer SPOC:
14.4 Partner has to take approval from Circle Deployment on Work closure document of
respective month in agreed format.
15. Approval from HUB LEAD:
a. Second level validation and approval to be taken from Central
team.

Note:
Any Non-compliance on Invoices submitted or process will be considered under Code of
Conduct
Violation and legal actions applicable.

23. Material Management & Partner Warehousing:

Requirement below:
(a) Maintaining current Stock available with teams.
(b) Maintaining current Stock available in Circle Warehouse in coordination with
 Warehouse team and local SCM.
(c) Proactive alerts to respective teams in case of Shortfalls.
(d) Separate Stock Maintenance for Deployment & Operations.
(e) Timely reporting to Circle & Central team in case of any Quality issue with Stock or
mismatch
(f) Material issued from Warehouse should be send immediately to Customer location
and in case of HOLD, has to be taken back and either should be returned to
Warehouse or should be kept in Partner Warehouse.
(g) It’s mandatory to report Stock Availability in Partner Warehouse on regular intervals.
(h) Partner Circle Project Manager should visit their Warehouse on Monthly basis and
should ensure that Material is kept in proper Hygienic condition.
(i) Monthly Report should be provided to Circle Head and Planner on Material available
in Field and in Partner Warehouse.

24. Training & Certification.

Its responsibility of Partner team to provide training to Field team on regular

basis. And Certification should be done for all teams.

Training should be comprises o n:

(A) Basic knowledge on
Wireless.
(B) technologies, Standard Equipment configurations used in .
(C) Best practices to be followed during Feasibility/deployment &
Operations.
(D) Troubleshooting steps.

25. Purchase Order release and

validity:
Manpower:
(a) PO for Manpower will be released on Monthly/Quarterly
process.
(b) PO to be issued as per approved Manpower count.
Supply & Services:
(c) PO will be released on monthly basis post approval from Circle/Central Team.

Note:
PO issued and valid only for current financial year only and unused PO’s will be
automatically closed at the end of year closure.
Beetel reserves complete rights to cancel any PO at any point of time, in case of issues
related to performance/quality of supplied material.

Beetel will not entertain any Bills after 180 days of WCC/Signoff.

26. Key Performance Indications (KPI’s) & Penalty clause.

End Customer will measure performance of each partner Circle-wise bases on below:
Productivity:
(a) No of links deployed by team in a month should be 15.
(b) No of feasibilities closed by team in a month should be Minimum 15 per team.
SLA:
(c) 3 Days for deployment per team upto 3m & Infra ready/existing cases including
Circuit ID generation.
(d) 4 days for deployment per team >3m upto 6m including Circuit Id generation.
(e) 2 days for completing feasibility from date of allocation with Survey Report submission.
Fault within 30 days*
Fault within 30 days/60 days are 2 parameters which will be monitored for team
performance measurement of Quality installation.

27. Penalty & Rewards

Penalty calculation will be as per below and Invoice/WCC Signoff should be done accordingly.
Penalt
KPI' Parameters y Value Remarks
s
<90 2%
%
SLA* <80 5%
%
<60 10% Penalty will be on
%
<50 20% Circle Deployment
%
<90 2% Manpower Billed for
month
%
<80 5%
Productivity** %
<60 10%
%
<50 20%
%
>5 5%
Fault within 30 days*** %
>10 10%
%
*SLA for Feasibility & Deployment will be counted separately and accordingly above
penalty liable.

**Productivity should not be mixed with Circle target.

*** Fault will be calculated based upon O&M Performance report as per Central.

Note: Beetel reserves right to Cancel Partner contract, in case of performance issue for
consecutive 2 Months.

Performance will be measured on basis of overall team available in a Circle

Reward
KPI's Parameters Reward Values Remark
SLA* >95% 2% s Circle Manpower Billing
*Reward will be on
95-100% 1% for month.
Productivity >100%
2% *SLA will be calculated separately for
Deployment & Feasibility

Customer end Router Installation

Below will be additional scope to RF Installation.

Appended below is “Overview of Process Work flow” & detailed “Scope of Work”.

Process Work flow:

16. Metasolv Order to be raised with proper tagging i.e “ RF+Router” or “ RF” Only.
Order to be pushed accordingly.
17. Go ahead received by .
18. Feasibility stage:
18.4 In addition to RF Feasibility, Field Engineer to check Space/Power available at
Customer location for Router Installation.
18.5 UBR Plan release.
19. Deployment Stage:
19.4 Locator to be raised by team for RF Material + Router.
19.5 MRF to be raised by team for RF Material + Router.
19.6 team to pick-up complete material from Warehouse.
19.7 Plan site for deployment.
19.8 Complete RF Installation & Router installation at customer end.
19.9 Test RF Link on Laptop and complete cable connectivity in between RF and Router.
20. Post installation & RF Link testing, inform Router team for commissioning.
21. Router team to test connectivity E2E and take signoff from customer and update team
on task completion.

Complete Scope:
Step 1: Go ahead to partner for Feasibility.
Step 2: Field Feasibility and report submission to Circle Planner.
Field Engineer completes RF Site Survey.
During Customer Site Readiness survey, check Rack space available for Router
Installation. Check AC Power Source with earthing parameters. Mandatory for both RF
devices and Router.

(RF Devices and Router to be install with AC Power source only. Exceptions to be
highlighted to Circle Planner & accordingly approved).
UPS should be available with separate power supply for both
devices. Site Readiness parameters to be captured with at most
accuracy. Submit report to Circle Planner.
Circle Planner validates input received & release plan accordingly,
Push order for deployment.
Step 3: Material issuance and dispatch.
Partner Coordinator to check if Order is “RF+Router” or “RF only”.
(Router scope will be applicable only for Managed links)
Circle Coordinator to raise request for Locator Id generation.
Locator ID can be common or different for both Material and Customer end Router.
Material to be picked from Warehouse as per requirement.
(Warehouse can be common or separate for both Router and RF Material).
Dispatch material to Customer location only post permission confirmation.
(In case of permission issue post reaching customer site complete material should be
picked up from Customer location and to be updated in Metasolv with proper remarks).
Material reconciliation is under partner scope.
Step 4. E2E Link Installation.
E2E Link installation= RF+ Router Installation.
Post RF Installation and link testing on laptop, Field Engineer install CPE
Router. Scope includes: Installation/Power ON/Commissioning/testing &
Maintenance. Proper labelling to be done on all devices.
Router’s to be installed on RACK Space provided by Customer.
In case of RACK Space unavailability during deployment phase, proper communication
to be shared with Circle team and Project Manager.
Link integration to be done only after getting confirmation from Circle team. Circle
team or Project Manager Follow-up with end customer for resolution.
Post Installation and integration, Field Engineer to take signoff from end customer on
Work Completion.
Installation & router commissioning is completely under partner
scope. Router Configuration includes:
(i) Login to router using Console cable.
(ii) Configuring WAN IP and other service profile creation as per
requirement.
(iii) E2E reachability test.
(iv) Following-up with Customer contact for link testing and
acceptance.
(v) Resolve customer technical challenges if any.
(vi) Take support from Backend team.
(vii) Following up with inter-functional teams
(MPLS/SDH/NPT/EPT/CIENA/Others/Router OEM & support team).
(viii) In case of configuration issues related to OEM, to be taken up with respective
OEM and should be closed.
(ix) Replacement any on account of device failure/malfunctioning during Deployment
Phase or Operations phase will be under partner Scope.
(x) Partner to inform customer team in case of device failure and replace device
with available spare.
Signoff includes:
RF Installation & testing
Router installation at CPE.
Complete Circuit details to be updated in signoff sheet.
Device Serial Nos and MAC address to be updated in signoff sheet and Metasolv
against
Customer RA.
Management IP’s and WAN IP’s to be updated in signoff sheet.
Signoff valid should be taken from end customer with their complete details like
Name/Contact
No/Email ID.

*Installation should be proper and E2E connectivity is under partner

scope.

Step 5: Link Acceptance & Circuit ID Release.

2. MAPA Submission with all required details.
3. Link to be offered for Acceptance only after E2E Installation &
Integration.
4. NOC to validate following:
4.1 To check if link requirement was “RF+Router” or “RF” only.
 4.2 E2E Link reachability
4.3 WAN IP reachability test.

RMA:
Partner will be responsible for E2E inventory management which involves:
• Replacing faulty hardware from Customer place.
• Sending fault reported hardware for RMA
• Follow-up with OEM for resolution.
• Testing replaced hardware
• Spare management.

Revisit:
Re-visits if any on account of “Quality of installation/link failure during handover stage/link
failure/flapping within 1 month of Circuit Id release/any kind of communication gaps
reported” will be done by partner. No commercials applicable.

Communication gap will include:

(a) RF/Router installation on wrong place, without customer
consent.
(b) Improper installation.
(c) Concerns raised on link
testing.

Material Transportation/Reconciliation & Capitalization:

Its responsibility of partner for complete inventory management.
2) Transport material to customer premises as per Standard flow.
3) Any damage to hardware during transport stage will be under partner’s responsibility.
4) Its responsibility of partner to recover material from HOLD/Site Cancelled during
delivery stage.
No separate charges applicable for recovery.
5) Material reconciliation has to be done on monthly basis.
6) Partner to provide monthly update on Used/Available/Faulty Hardware/Status of Faulty
Hardware.
7) Partner to provide Material reconciliation data 10th day of every month.
Dos & Don’ts:
5. No link will be considered complete in absence of E2E Link test report followed by link
Circuit ID.
6. Partner had to re-visit site, if link is not found UP during “Link Handover Stage i.e.
from Link Acceptance by NOC team, till link handover to customer for production”.
7. Unused material security responsibility lies with partner.
8. Material to be used for other links, only after getting Go ahead from Circle Lead.
9. In absence of monthly reconciliation or consumption as per finance closure, Beetel
reserves right to raise “Debit Note” to partner with respect to Material pending for re-
conciliation/capitalization.
10. Partner performance will be measured on monthly basis as per Standard KPI’s. Beetel
can raise termination of Non-performing teams with 1 month notice. Performance will
based on:
12. Standard KPI’s for Feasibility & Deployment.
13. Quality issues in field. Applicable for both Feasibility & Deployment.
14. Faults within 30 days of New Installation.
15. Complaints on Non-compliance like:- Router installation/configuration/Link failure
during handover stage/RF Quality/Commercial signoff process.
16. Field team technical skill set, communication.
17. Field teams involved in undesired activities, non-professional activities.

Operations

Major activities includes:

28. Timely restoration of reported faults.
29. Proper Fault diagnose with complete RCA.
30. Preventive Maintenance of Circuit’s with repeated faults.
31. Preventive Maintenance of BTS nodes with more Circuit dependencies.
32. Optimizing RF Network. Applicable for both BTS/Customer.
33. Spare inventory management.
34. Adherence to RMA process for faulty equipment’s and maintain records.
35. Customer awareness session.
36. Maintaining fault log Register.
37. Coordinating with OEM’s & inter-functional team for fault restoration.
38. Updating ticket closure on Specified tools like Remedy/Konnect.
39. Coordination with OEM’s for Repair & return.

Detailed Scope includes:

1. down Call Restoration
Step 1: Own team down call restoration scope starts on receiving Down Call TT trough Remedy
/eCRM Portal from NOC team.
Step 2: Upon receiving TT trough portal, Circle O&M lead to assign TT to cluster engineer
and update TT within 15 minutes along with Field Engineer details in TT portal.
Step 3: Cluster engineer will visit fault location and will resolve reported fault. If required,
Field engineer has to coordinate with cross functional team to resolve down calls.
Step 4: Upon fault restoration, Field Engineer will get link status verified by NOC team before
leaving fault location.
Step 5: NOC Team will update TT in portal along with RFO and will resolve Task. (If circle
O&M lead updates TT upon resolution, TT need to assign NOC bin for task closer.)
Step 6: To complete all above activities SLA would be 3 Hours from TT allocation time.
Step 7: If due to LOS / Interference, down call cannot be resolved within 3 Hours SLA and
need to conduct re-feasibility, team must follow attached process and timeline to restore down
calls.

2. Activities during down call visit.

A. Field Engineer must carry PM activity of the same down link on field Visit and submit duly
filled PM report to customer and upload a copy in a share folder.
B. Labelling of RF equipment & accessories at MPLS, BTS & CE end.
C. Field Engineer need to check Infra condition and LOS clearance during field visit and if
observe any obstacle ( Trees or building construction), must report to Lead and O&M
Lead and proceed for proactive measure to avoid fault.

3. Prerequisite for Field Engineer.

40. Field engineer need to maintain list of customers & MAPA details of his cluster.
41. During Down call visit, engineer must carry RF Hardware, cable and connectors so
that down can be restored in a single visit in case of HW, cable and connector fault
also.
42. To carry matching RF Hardware, Field Engineer must refer MAPA.
43. Field Engineer/ Technician must carry Laptop and all toll kits.

4. Activity to improve O&M KPI.

44. Lead to ensure spare availability at cluster level to maintain down call restoration within
SLA.
45. O&M Lead to ensure timely R&R of Faulty RF Equipment, within 72 hours, faulty
RF equipment must dispatch for Repair.
46. Follow up with OEM for timely return of repaired materials to maintain spare
availability at cluster.
47. Sample audit of 10% new deployed links which are handed over to O&M.
48. BH Media migration from MW to Fiber of those sites where Fiber node available.

5. Network Optimization
Network Optimization activity is to have better customer experience and simplification of
network. Below activities will be under scope of Operations team.
(E) IP Pool Extension.
(F) Backhaul shifting from Electrical to Ethernet.
(G) Backhaul Upgradation i.e. Fiber/Microwave.
(H) Link shifting from Highly Utilized Routers.
(I) RF device Optimization i.e. Frequency change/Height increase or decrease/Sector
replacement. (J) Link shifting from P2P to P2MP.
Penalty & Rewards
Penalty calculation will be as per below and Invoice/WCC Signoff should be done accordingly
Penalt
KPI's Paramet Valuy Remarks
er s e

<90% 2%

<80% 5%
SLA*
<60% 10%
Penalty will be on Circle Operation Manpower
<50% 20% Billed for month
>10% 5%
>20% 10%
Fault Rate**
>40% 20%
>50% 40%
>5% 10%
Repeat Fault within 30
>10% 20%
days***
*Fault Rate Calculation is based on attributed Fault i.e. in relation to .

Rewards:
Performance will be measured on basis of overall team available in a Circle
Reward
KPI's Parameters Reward s Remark
SLA* >95% Value2% s
<5% 2% *Reward will be on Circle Manpower Billing
Fault Rate <2% for month.
5% *SLA will be calculated separately for Deployment &
Feasibility

Data Security & Compliance:

Data Security is under Zero Tolerance and any non-compliance issues will be taken on serious
notes. It’s primarily responsibility of Partner to take care of Customer Site Database. Same
should not be shared in any form and in any case to any un-authorized person in any ways.

Scope of Work for 4G- Dedicated TEAM

Overview:
49. Project Management
(a) Customer coordination and confirmation for Permission
(b) Material Request/Return and Reconciliation process.
(c) Metasolv process.
(d) Flexi Provisioning and process.
(e) Pole Installation if required
(f) 4G Installation
(g) Link configuration and E2E Testing
(h) OEM coordination
(i) WAN IP & Installation Report compliance
(j) MAPA Report submission to INO
(k) Physical Link Acceptance & Circuit Id generation process
(l) Follow-up with Project Manager for customer related & other Metasolv RA and Flexi
concerns.
(m) Follow-up with inter-functional teams(Design/Provisioning/Testing)
(n) Dashboard Reporting and updating Central database.
(o) Material reconciliation and closure(Finance/SCM)
(p) CWIP closure process (Finance/SCM).
(q) Monthly Work Completion Certificate for 4G deployed.
(r) Delivery timeliness/TAT agreement
(s) Site Audit & Self Certification
(t) SIMs Inventory Management
 50. 4G Installation & Integration. Includes
(a) 4G Installation should be done as per recommended guidelines
(In consideration to RSRP/Distance/Latency and Customer Bandwidth).
(b) Follow-up with OEM’s in case of any hardware malfunctioning/other issue
(c) Follow-up with LNS, AAA and respective PACO team in case any issues
(d) Provisioning details updation in M6 and follow-ups
(e) Engineer should leave site post getting “Monitoring OK” confirmation from NOC and
Customer/PM
(f) MAPA Submission should be through Metasolv.
*All details should be correctly filled in Metasolv Label & Values.
*WAN IP and Testing Report should be uploaded on Metasolv
(g) Post link integration and testing, Engineer should sent WAN IP Ping Snaps to respective Project
Managers and Circle SPOC.
(h) Straight Cable and Cross Cable need to be kept at customer end with proper labelling.
(i) Partner team has to re-visit customer location in case of any compliance issue.
(j) It’s mandatory to terminate link on Router in case order is Unmanaged and services should be
tested with customer along with BGP/LAN IP Pinging.
(In case, Router is not available. Same need to be updated in Installation Report as well as
confirmation required from Project Manager)
(k) It’s mandatory to Router transportation from warehouse and installation and commissioning in
case order is managed and services should be tested on router with NOC and Customer same
day.
(l) Link hand over to ENOC with M6 Task closer

*Partner team has to re-visit customer location in case Router termination/testing not
done. No commercial impact on Customer.

51. Delivery timeliness/SLA.

We are having very stringent timeliness with Business and end customer and we will close SLA
and penalties project wise
No relaxation on this and any negligence other than exceptions will be consider as part of
contract violation and Penalties will be applied and new allocation to respective Partners will be
STOPPED without prior information.

23.14G links installation and commissioning

(a)Within 7 days of receiving go ahead from Customer and should be closed with
Material issuance, Provisioning, installation, testing and Circuit ID.
(b) For Large project within agreed week SLA for all large projects
23.2 Partner should provide teams for large projects within week from GA received from .
Key Performance Indications (KPI’s) & Penalty clause.

Beetel will measure performance of each partner Circle-wise bases on below:

Productivity:
No of links deployed by team in a month should be 18.

52. Material Transportation/Reconciliation & Capitalization:

It’s responsibility of partner for complete inventory management.
a) Transport material to customer premises as per Standard flow.
b) Any damage to hardware during transport stage will be under partner’s responsibility.
c) Its responsibility of partner to recover material from HOLD/Site Cancelled during delivery
 stage. No separate charges applicable for recovery.
d) Material reconciliation has to be done on monthly basis.
e) Partner to provide monthly update on Used/Available/Faulty Hardware/Status of Faulty
Hardware.
f) Partner to provide Material reconciliation data 10th day of every month.

Material issuance and dispatch.

Partner Coordinator to check if Order is “4G+Router” or “4G only”.
(Router scope will be applicable only for Managed links)
Circle Coordinator to raise request for Locator Id generation.
Locator ID can be common or different for both UBR Material and Customer end
Router.
Material to be picked from Warehouse as per requirement.
(Warehouse can be common or separate for both Router and 4G Material).
Dispatch material to Customer location only post permission confirmation.
(In case of permission issue post reaching customer site complete material should be
picked up from Customer location and to be updated in Metasolv with proper
remarks).
Material reconciliation is under partner scope.

RMA:
Partner will be responsible for E2E inventory management which involves:
2. Replacing faulty hardware from Customer place.
3. Sending fault reported hardware for RMA
4. Follow-up with OEM for resolution.
5. Testing replaced hardware
6. Spare management.

53. Penalty
Penalty calculation will be as per below and Invoice/WCC Signoff should be done
accordingly.

For Normal orders:

KPI's Parameters Value
<90% 2%
<80% 5%
SLA*
<60% 10%
<50% 20%

For Large projects penalty and SLA will be as per timeline and penalty
agreed with customer.

*Penalty will be on Circle Operation Manpower Billed for month

 54. Data Security & Compliance:

Data Security is under Zero Tolerance and any non-compliance issues will be taken on serious
notes.
It’s primarily responsibility of Partner to take care of Customer Site Database. Same should
not be shared in any form and in any case to any un-authorized person in any ways

Price Consideration
Item Code Unit of
Item/Service Description Unit Rate-INR
Measure