Field Service Manager Guide

Reviewing Construction Documents

1. Pull all documents associated with the site from AccuV
o JSA, CDs, RFDS, NTP, Structural Analysis (SA), Mount Analysis (MA), Leasing
document (LS105), and Zoning document(ZN101)
2. Verify that the RAD center matches for all of the documents
o If there are discrepancies, have the crew verify actual RAD on arrival
o Review the LS105 and reach out to a manager for direction on redlining/approvals
3. Verify that the scope of work (SOW) matches on the JSA, CD, RFDS, and SA
o On the JSA, verify the PACE and Site ID are correct, and that the SOW matches the
CDs
o On the SA, verify equipment match up and line configuration
o Review the RFDS for plumbing, azimuths, and position locations
• Verify jumper and RET requirements
o Determine what rigging plan is required

Managing Construction
Daily Tasks
1. Contact the assigned crews via phone call
o If they are not on site, ask for an ETA, annotate in the DFR, and follow up
accordingly
o Review construction progress from what was completed the day before
o Review what is left to be accomplished, what the crew intends to complete today,
and in detail annotate this in the CX Notes section of the DFR
• The level of detail required is intended to convey a timeline of progress
throughout the site and what is left to be accomplished.
• Note that upper management reviews these notes to convey progress to the
customer
o Review the established ECD. If there is push of the ECD, it needs to be justified in
detail in the CX notes section of the DFR. Every ECD push requires justification, if
there are concerns with the reasoning, contact the Field Service Market Manager
o The ECD/Scheduled End Date must be updated within Field Service Management
• Note that "Save" must be selected after changes are made
2. Once a crew is on site and logged in, review their EIM screenshot via the Field Service
Management module
 o Ensure that the EIM is active and not expired, if expired, the crew must request
an extension and reupload the screenshot for verification

3. Once the crew is on site, logged in, and the EIM has been verified:
o Review the pre logs against the post logs from the previous day
o Annotate what alarms are currently on site in the "Current Alarms" section of the
DFR
• The alarms must be detailed ex. 1 VSWR, 1 RSSI, 1 Squid Alarm
o Communicate to the crew what alarms are currently active on site
o Upload the pre logs via the Field Service Management module
4. The Field Service Manager is to review each of their assigned sites and update the CX
Status/Reason
o Note that Save must be selected after changes are made
o If construction is in progress but the crew is not performing work, select "Hold"
and the appropriate reason
o "Work In Progress - Troubleshooting" takes priority over "CX Complete Pending -
VQA"
5. Follow up on any pending construction issues, material orders, etc. from the previous
day(s) and annotate any progress in the DFR.
6. The Field Service Manager is to continue updating the DFR throughout the day as
information becomes available
7. Mid-afternoon, it is recommended to pull current logs to measure progress
8. When the crew is preparing to leave site, contact the assigned crews via phone call
o Review what was done and if they have any issues not previously discussed
o Leveraging the collaboration function within AccuV or photo(s) via a phone,
request a photo/video of work completed for verification
o Pull post logs, review the logs with the crew, and upload via the Field Service
Management module

Notes
1. The Field Service Manager maintains responsibility over all actions and movement of
the site/crew
o Ex. An upscope that is awaiting pick/pack/ship is still the responsibility of the FSM
to ensure delivery
2. Throughout the build, ensure that the crew is using the NFSD portal to lock/unlock
sectors as they are performing work
 3. The Daily Field Report is to be a living document; it needs to be updated as soon as
information becomes available throughout the day
4. Pull pre logs for every site, including all additional cabinets, first thing in the morning.
This allows the FSM to have the pre logs reviewed, prepared, and ready to upload
within Field Service Management
5. The RET WS/AN202 needs to be turned in within 48-72 hours
o In an effort to ensure compliance and avoid having the RET WS turned in at the
end of build, withhold VQA corrections/review until it is turned in
Pre/1st Day Construction Management
1. Within the first 1-2 days of the build, push for the crew to inventory and complete a list
of necessary upscopes
o The focus is to minimize the number of requests
2. While reviewing the JSA, create the AccuV VQA template in the Field Service
Management module
Post-Construction Management
1. Ensure that all alarms (VSWR, RSSI, SFPs, and dirty fibers) are clear on site before the
crew is cleared to leave
2. The ECD(CX Detail) within the DFR is to reflect when construction is complete and
alarms are clear (CI020_IF/IA)
3. The Work Order is to be marked "Complete" by the Field Service Manager under the
following conditions:
o Construction is complete
o The site is alarm free and capable of being scored CI020(Reviewed by Tier 2)
o The VQA is complete
o Redlined documents are complete
4. Follow up with the crew on the tower owner close out package

Requesting/Managing Upscopes
1. Using the appropriate market-specific upscope tool, fill out the following:
o Required material
o Quantity
o Reason for Request
o GC
2. Every material upscope requires a valid reason pending a thorough review for necessity
o The FSM is required to drive a reduction in material upscopes
3. Ensure that the appropriate parties are on the email including:
 o The market-specific scoping team, the market-specific warehouse team, the
market-specific construction team, the FSM distro, and GC management
4. Within the body of the email, using the appropriate formatting, determine if it is a GC
pick up or delivery
o The FSM is to use best judgement to determine the appropriate method
o The upscope delivery template is as follows:
• Delivery Needed: Yes/No
• Latitude, Longitude:
• City/State/Zip:
• Preferred Delivery Date and Time:
• Crew Contact Information:
5. The Field Service Manager is required to maintain visibility and responsibility
throughout the entire upscope process

Managing Troubleshooting
1. Using the 5 Steps to CI020 document, work with the crew to clear hard alarms
o Clearing of alarms is generally top priority unless otherwise directed by the Field
Service Market Manager
o If assistance is required, leverage the appropriate market-specific troubleshooting
bridge
• This is to be used as a last resort

Submitting Required Documents

1. The RET worksheet (AN202) is required to be submitted for review as soon as possible,
typically 48-72 hours from the start of the build
o By pushing for completion early on in the build, the FSM will reduce the potential for
delays due to revisions to the RET worksheet
o The FSM is to obtain the RET worksheet from the crews, email it to the NCC, follow up in
the bridge, and continue to follow up until completion
o When we have a final and verified correct RET worksheet, upload it into the AN202
deliverable ID found in the Document Management module of AccuV
2. After VQA corrections, the Field Service Manager is required to redlined the appropriate
documents (AE201 and PM201) along with the VQA checklist (PM501) and upload within AccuV
as soon as possible
3. Tape drops should be taken and uploaded within AccuV to the RG503 deliverable ID within 24
hours of hanging the first antenna