CHAPTER 1

INTRODUCTION

Background of the study

Maintaining a functional and efficient home is a never-ending task. It takes

continuous investment to ensure that every area in your house is as functional as it

should be. Unfortunately, most individuals tend to focus on the visible areas, leaving the

invisible such as the plumbing or drainage system unattended. This is until something

goes wrong, and before they realize it, the damage is already too big to handle. One of

the significant issues to look out for in your plumbing system is blocked drainage.

Clogged drainage can have severe negative impacts not only on your home’s efficiency

but also to the health of your loved ones. It ruins your home’s structural integrity, makes

it inhabitable and maximizes repair and maintenance cost (Baker, 2017).

Septic tank cleaning is the removal of sludge from the septic tank of the septic

system. This sludge is what forms as vital bacteria in the septic tank breaks down the

solid waste that comes from the household. Though the process of turning solid waste

into sludge saves space, the septic tank is limited in size. Eventually, the septic tank

must be cleaned. Otherwise, you run the risk of clogs, sewage backups, leaks, and

other damage to the septic system. Don’t neglect your septic tank’s cleaning (Garrett,

2020).
 Most homeowners often experience problems related to blocked drains. This

problem can be time-consuming as well as expensive, if not fixed at the start. The

problem of blocked drains occurs when foreign materials such as soap, hair, food, and

fats build up between the drain-pipe and other pipes that flow at the bottom. In the

beginning, the materials are in a small amount. With time, as the amount of objects

increases, it stops water to flow freely. This eventually causes blockage in the drainage

system. Usually, this problem is faced with toilets, when toilet paper and sanitary items

have been flushed out (Bullseye Plumbing, 2018).

The problem of blocked drains occurs when foreign materials such as soap, hair,

food, and fats build up between the drain-pipe and other pipes that flow at the bottom. In

the beginning, the materials are in a small amount. With time, as the amount of objects

increases, it stops water to flow freely. This eventually causes blockage in the drainage

system. Usually, this problem is faced with toilets, when toilet paper and sanitary items

have been flushed out. Another major cause of blocked drains is a broken pipe. For

water to flow freely, it needs a perfect pipe, or else it may collapse. The main reasons

for this are the poor installation of pipes, and tree roots. Tree roots cause high damage

underground and might be difficult to investigate where the blockage is. It can be very

costly. (Bullseye Plumbing, 2018).

With increasing trends in ‘doing work on your own’ has created many problems.

This is due to the poor installation of drainage pipes and inexperienced plumbing.

Incorrect installation of any pipe can damage them. You must make sure you choose

the best quality pipes to avoid regular plumbing issues. If you install pipes incorrectly,
this might damage other parts of your property as well. This could be costly, in monetary

terms (Bullseye Plumbing, 2018).

One of the easiest ways to avoid blocked drainage and the harmful effects to

your home and health is by being cautious about what you let into the sinks, toilet,

bathtubs and drain pipes. Be careful when washing your hair, cleaning utensils and

dump kitchen waste appropriately. Ensure that only water gets into the drain. You

should also schedule regular drainage inspections. Although you can do this by

yourself, you should invite experts once in a while for a professional and thorough

checkup.

As you see, septic tank cleaning is important for the septic system but also the

well-being of you, your family, and the environment. Be sure to schedule a septic tank

cleaning once every two to three years, depending on the size of the tank. If you need a

reliable, affordable, and professional septic company to work with, then call Mati Septic

Tank Cleaning and Declogging Services. Our qualified technicians, friendly staff, and

competitive prices are sure to have you satisfied.

Mati Septic Tank Cleaning and Declogging Services is the number one solution

for all your plumbing needs. They specialize in blocked drains, and you can trust that we

will offer impeccable services to make your home habitable. We have the required skills

and equipment to do the job fast without compromising on quality. We have complete

tools and latest equipment to help you fix all sort of your plumbing problems from septic

vault down to broken drain pipes.

Objectives of the Study

Research Objectives

The main objective of the study is to determine the feasibility of proposed

business within the City of Mati specifically focused to;

1. To determine the marketability of the business;

2. To determine the initial capital requirements needed for the business; and

3. To determine the payback period and return on investment of the proposed business.

Significance of the Study

Home or Business owners - provides a constant presence in your building,

maintaining a high level of cleanliness and reacting to immediate concerns in between

your comprehensive, scheduled cleaning sessions.

Possible Investors - It will channel idle resources of investors to fruitful

undertakings. This study will give information to existing businessmen on how they will

improve their products and services, and on how they will prepare for the new

generations will fit to the demands of consumers.

Local Government Unit, they can generate tax revenue for the government that

will be used in improving services and development of the locality.

To the researchers, they can acquire new skills and knowledge in feasibility

study that will be a big help in their profession as well as in the business world.

Scope and Limitation of the Study

 This feasibility study concerns the location of the proposed Septic Tank Cleaning

and Declogging Services in Mati. The main objective of this

study is to get information about various aspects of market, technology, management

and organization, financial and socio-economic affairs. So the goal is

to clearly determine whether the business is feasible or not.

Researchers will survey and interview segments of Mati City population. The

information obtained and the responses of the respondents will be used by the

researchers to conduct research on the proposed business.

Definition of Terms

Septic Tank Cleaning - means a person or firm engaged in the business of emptying

and disposing of the contents of septic tanks, holding tanks, privies, or other private

sewage disposal systems which are not directly connected to a Central Sewage

Disposal System.

Declogging Services – repair clogged drains that usually the result of a foreign object

or debris getting stuck in a drain pipe, or built-up residue that chokes off the flow.

Initial Investment - The capital of a business is the money it has available to fund its

day-to-day operations and to bankroll its expansion for the future.

Return on Investment - a performance measure used to evaluate the efficiency of an

investment or compare the efficiency of several investments.

Net Present Value - is the difference between the present value of cash inflows and the

present value of cash outflows over a period of time.

 Chapter II

REVIEW OF RELATED LITERATURE

Many homeowners have a glaring blind spot in their home maintenance routine:

their drain pipes. Most people tend to not even think of regular drain cleaning until

something happens, such as a clogged drain or the intrusion of severe, foul-smelling

gases into the home (Wenseilman, 2020)

. Clogged drains and sinks are one of the most common plumbing problems,

while foreign objects, grease, and small food particles are commonly responsible for

blockages. Home and business owners aren’t sometimes mindful of what they’re

throwing down their drains which causes clogging. It is only a matter of time until all

grease and accumulated objects clogs them up for good (Malabanan, 2020).

The most common problem with a septic tank is the most common problem with

any plumbing or drainage system: a blockage. A blockage in the pipe between your

home and the septic tank can usually be cleared fairly easily with plumbing equipment.

Sometimes you may find that a blockage is caused by tree roots entering drainage

pipes. This can be harder to clear, but a professional will know the best way to go about

resolving the issue. Septic tank blockage is one of the most common problems in most

septic systems. This obstruction in the pipelines is usually caused by a buildup of

pressure between the foreign object and the pipe. Sometimes, imperfections such as

intrusions in the pipe system can cause blockage as well (microbialogic.com, 2021).

When we think about home improvements, septic system maintenance is not our

typical first choice. In fact, the septic system often goes unnoticed. Many homeowners
fail to realize how important its upkeep is. So long as it does not cause any problems,

we tend to carry on as normal. However, at some point, we need to take preventative

measures in order to keep our septic tanks normal and functional. Septic tank problems

can really be a handful. That’s why it is worth noting of the probable issues to arise as

early as possible. This way, we can properly address matters before they get worse.

Septic tank problems may be due to structural damage as it deteriorates over time.

Mostly, septic problems occur with the plumbing and drainage system

(microbialogic.com, 2021).

A cleaner workplace makes for a happier workplace, and a happier workplace

results in more productive employees. By reducing the transmission of germs, you’ll

have fewer staff absences due to sickness. A clean public restroom will result in fewer

accidents occurring, and smells from the restroom won’t make their way into the office

space. A workplace that isn’t clean and isn’t a happy place for your staff to work in will

result in a higher rate of employee turnover (palmettoservices.com, 2021).

A clean bathroom can make or break a customer service experience if your

company is in the hospitality or service industry. In a restaurant, for instance, the impact

of a clean restroom on a customer's perception of your company can last through the

entire dining experience, and can be a main topic of conversation when the customer

tells her friends about your establishment (Lister, 2022).

A clean restroom encourages positive feelings in customers about your business.

This is because customers can equate the cleanliness of your company's bathroom with

the cleanliness of your entire business. This is especially true if you're a restaurant
owner. As of December 2020, 86 percent of adults in the United States equated the

condition of a restaurant's bathroom with the condition of its kitchen, according to

cleaning industry website CleanLink. The site also states that 75 percent of U.S. adults

wouldn't return to a restaurant with a dirty bathroom. This means a clean bathroom can

lead to repeat business and higher earnings (Lister, 2022).

Services offered by a septic tank and declogging service business may range

from offering comprehensive septic system repair services to specializing in only one

unit of the system, such as cleaning or pumping. The company may also offer

emergency services or specialize in cleaning grease traps for local restaurants, clearing

municipal sewer lines, or maintaining portable toilets on job sites. No matter the season,

opportunities overflow for the septic tank business industry—for both residential and

commercial service companies. It’s just a matter of knowing your market and sending

the right messages at the right time (Lamirand, 2020).

Here are 7 tips to grow your septic business, with helpful advice for each flushed

out below.

1. Create a septic tank business plan.

 Describe your septic business services.

 Identify your target market.

 Outline your specific service area.

 Analyze market trends.

 Know your competitors.

  Set septic tank services pricing.

 Establish an organizational chart.

 Choose hourly or flat-rate labor rates.

 Brainstorm marketing ideas.

 Include financial projections.

A septic tank cleaning company or a septic tank pumping business makes money by

charging customers to clean and maintain their septic systems. Most residential septic

tanks need to be cleaned every two to four years, depending on the size of the tank and

the number of people using it (Lamirand, 2020).

A septic cleaning business plan starts by describing the services your company

offers, your geographic service area, and your target market audience. Analyze market

trends and find out what your competitors charge, then set base pricing for your

products and services (Lamirand, 2020).

According to HomeAdvisor, the average cost for septic tank pumping ranges

from $285 to $519. Charges may vary, but most companies charge a flat fee for

emptying a septic tank. Depending on local competition and market demand, some

septic businesses may struggle to make a 5-percent profit margin, while others easily

maintain a 20-percent margin.

2. Identify septic business startup costs.

 Starting a septic tank cleaning business can be expensive, especially when buying and

maintaining a fleet of large pump trucks. Experts recommend starting with at least a 3,500-

gallon pump truck, which allows you to complete two or three jobs before needing to offload.

A nice, used pump truck—an essential septic business tool—may cost up to $50,000,

but it’s possible to find one for as little as $20,000 to $30,000. Just keep in mind, you’ll also

need to pay for insurance, permits, outfitting the truck, and more. A new pumper truck with more

power and greater capacity may cost upwards of $150,000.

Other expenses for a septic business may include:

 Contractor licensing fees

 Rent for office space

 Office supplies

 Legal services

 Insurance

 Vehicle maintenance and repair

 Tank inventory

 Installation inventory

 Fuel for trucks

 Labor costs

 Software tools and digital devices

3. Hire, train, and retain septic workers.

Septic companies succeed by building a strong company foundation with a fully

developed organizational chart and operating manuals. Create clear job descriptions and

expectations for every position, provide extensive training to set up every employee for success,

and use performance pay as an incentive to help employees grow with your business. 

Owning a septic pumping business salary varies, depending on the number of trucks in

your fleet and how many jobs you do, but many septic owners say offering pumping and

cleaning services often leads to higher-paying installation jobs (Lamirand, 2020).

4. Develop laser-focused marketing strategies.

 Identify your target audience with specific demographics.

 Send septic service flyers to reach your specific audience.

 Automate marketing campaigns for better efficiency.

 Save cost per lead with targeted email marketing.

As we mentioned above, a septic tank business that offers pumping and cleaning

services can generate more job leads for septic system installations and repairs, which

leads to more revenue for your company. The same philosophy applies to pumping

restaurants’ grease traps every few months or securing higher-paying commercial

pumping accounts.

No matter which audience your company markets services to, it’s important to target

the right audience at the right time with the right message. Let potential customers know
they can depend on your septic tank business for emergency services, and you offer a

warranty on any work performed (Lamirand, 2020).

5. Use rave reviews to pump up profits.

Online reviews prove extremely important when managing your septic company’s

reputation. In fact, one survey found that nearly 90 percent of customers factor reviews into their

buying decisions. To get good reviews and keep them flowing, your techs must deliver

outstanding customer service by exceeding the customer’s expectations every time. Good

reviews must be earned, but they’re a proven way to grow any home services business. Septic

service customers value their money and time, so don’t make them waste either. Soon, they’ll

be raving about your company and you’ll be pumping up net profits (Lamirand, 2020).
 CHAPTER III

METHODOLOGY

A. MARKET FEASIBILITY STUDY

a. Market Research Analysis

i. Demand Analysis

A Septic tank is a necessary part of taking waste out of the building and

disposing of it properly. Cleaning a septic tank on your own without experience and

proper equipment can mess up your septic system. It is important to rely on professional

septic tank services, for the safety of your property and yours. In City of Mati there is no

existing business that offers repairs and declogging services for sinks and septic tank

which are common problem for the business establishment in the city. The propose

business provides reliable and affordable residential and commercial septic tank

cleaning service. The business also offer cleaning and septic system troubleshooting

services, drainage, sewer line, and septic system repair at a reasonable price.

Experience the septic tank services like no other.

ii. Supply Analysis

Ace hardware, City hardware are the major suppliers of the business for

plumbing and tools equipment. The business gets the chairs and tables from the City
hardware. Emcor Mati will be the supplier of the appliances needed in the business. The

business will maintain a good relationship with the suppliers.

iii. Demand and Supply Gap

According to the demand analysis, this shows that the demand for septic tank

repair and declogging services is increasing dramatically. One of the reason septic tank

repair and declogging services are big hit in the Philippines because septic tank

blockage is one of the most common problems in most septic systems. Inadequate

maintenance also results to an overflowing tank. Normally, a household of four needs to

have their tanks pumped out at least once every two to three years. Therefore, they

have to tap the service for those who have a skill in declogging services which is the

proposed business. Furthermore, it was concluded that the business would meet

sufficient demand to establish septic tank repair in Mati City.

b. Market Strategies

i. Service Strategy

The proposed business have complete tools and latest equipment to help fix all

sort of your plumbing problems from septic vault down to broken drain pipes. Septic

Tank Cleaning is no trouble for experienced team and professionals, the licensed

plumbers and contractors can exclusively execute their job properly. At Mati Septic

Tank Repair Services we strive to be the best septic business in the area. We are

always 24/7 stand by to help you with your septic tank needs.
 ii. Pricing Strategy

We charge based on our assessment, but we provide quotes for our inquiring

customers. The usual cost of septic tank cleaning services is around P5,000 per

truck and P3,000 for clogged sink repair.

iii. Promotional Strategy

a. Digital Marketing

The business will be planning to promote and advertise our products and

services through social media platforms like creating a pages and ads in different

social networks. Social networks connect with a world of potential customers and

clients that can view our business from a different perspective.

b. Customer Referral Incentive Program

The customer referral incentive program is a way to encourage our current

customers to refer new customers for our services offered. Big discounts, limited time

offer, and free samples of our products are some of the incentives that our business can

use. This promotional strategy leverages our customer base as a sales force.

iv. Target/Potential Market

The potential market of the propose business are the business establishment like

supermarkets and hotels in City of Mati. These establishments are common for clogged

toilets and sinks due number of users.

v. Market/Product Flow

Checking the
Payment and
Book for Damage of Repair of
Customer
Appointment Sink or Septic Septic or Sink
Feedback
Tank
vi. Sales Forecast

Sales forecast will be based on the result of the survey conducted by the

researcher to determine how many are willing to avail the repair services. And the

business will assume that number of clients will increase by 10% every year and the

annual income of the business will also increase by 10% a year.