HOUSEKEEPING INTERVIEW

TLC CRUISE SHIP & HOTEL SCHOOL

Etika Interview
1. Knock the door
2. Smile
3. Greetings : Good Morning / Good Afternoon / Good Evening (Sir/Madam)
4. Shake Hand (Say Nice to meet you)
5. What can i do for you? I am coming for interview (Sir/Madam)
6. Eye Contact
7. Professional
8. Thank you

Introduction
1. Full Name
2. Age,Date & Place of birth
3. Adrress
4. Siblings
5. Hobby
6. Education
7. Working Experience
8. Motivation

Example :
My name is Jhony Hutabarat, I’m 23 years old. I was born on 03 July 1994 (Third July nineteen ninety
four) I live in Solo on sungai sebakung street number 10 Kedung Lumbu Solo. I have 1 younger brother
and 1 older sister. My hobby are swimming and playing violin, I graduated from TLC CRUISE SHIP &
HOTEL SCHOOL majoring 1 year Cruise ship & hotel program. I have my job experience in Aston 4 stars
hotel for 6 months as a roomboy. I choosed housekeeping because i like cleanlines. Im a hard worker
because I want to have my bright future.thank you.

Knowledge
1. What is the role of housekeeping department in a hotel?
answer: in charge of maintaining cleanliness, neatness and comfort of a hotel.
2. Explain the task of the room section?
answer: the section that has the responsibility of predicting the guest room and its equipments.
3. What is trolley?
answer: train to carry or put work tools, linen, and guest supplies.
4. Mention 5 kinds of linen bathroom?
answer:
-Bath Math
-Bath Towel
-Face Towel
-Hand Towel
-Shower Curtain
5. Mention 5 kinds of guest room give a ways!
answer:
-Stationary
-Brochure
-Folder
-Sticker
-Magazine
6. Mention 5 kinds of linen supplies!
answer:
-Bed Cover
-Sheet
-Bed Protector
-Pillow Case
-Towel
7. Mention 5 kinds of cleaning materials!
answer:
-Glass cleaner
-Metal Cleaner
-Wood Cleaner
-Wood Polish
-Metal Polish
8. Specify 5 kinds of manual equipment!
replied:
-Cotton Mop
-Sponge
-Mop
-Wipper
-Brush
9. Specify 5 kinds of mechanical equipment!
answer:
-Carpet Washing machine
-Floor Squezeer
-Vacuum Cleaner
-Polisher Machine
-Floor Cleaning Machine
10. Mention 5 kinds of guest room supplies!
answer:
-Don't Disturb Sign
-Hangers
-Ashtray
-Bottle Opener
-Water Pitcher
11. What is 3 bucket system?
Wash : Red bucket with soap water
Rinse : Grey bucket with hot wter
Sanitize : White bucket with lukewarm water & 100 ppm of chlorine
12. What kind of floor do you know?
Kinds of floor: Hard surface (tile, marble, wood, vinyl, stone etc.); Soft surface (carpet)
13. Tell me about bath room amenities
Shower cap, tooth paste, tooth brush, body lotion, comb, sewing kit
14. What is PPE?
Personal Protective Equipment
15. What is USPH?
United State Public Health
16. What is PPM?
Part Per Million
17. Tell me ho to clean guest room?
18. Tell me how to clean vomit on the floor?
19. Mention all public areas in the hotel
20. What do you have to put in the carry caddy?
21. What cleaning products do you normally use?
22. How do you clean computer screens?
23. How much time do you need to clean a working space of 10 offices?
24. Have you ever used green cleaning products? If yes, how would you rate them 25.compared to
products you’ve traditionally used?
26. What are the most important duties when cleaning a bathroom?
27. Is there any specific task that you don’t perform? (e.g. due to an allergy)
28. How do you deal with emergencies? Can you mention a few examples from your past experience?
29. Do you have experience with outdoor cleaning?
30. How flexible are your working hours? Would you be available for early morning or late night shifts?
31. How do you treat different materials like wood, marble or granite?
32. Are you familiar with cleaning machinery? What devices have you previously used?
33. If you find a personal item and you didn’t know who it belonged to, what would you do?
34. What do you do when you have to move heavy furniture to vacuum?
35. Are you familiar with health and safety precautions?
36. Whats is the function of blower machine?
37.What will you do if you find pearl in the guest room while the guests have checked out?

Unpredictable Question
1. How do you see yourself in the next 5 years?
Answer: I wil be a Chief Housekeeper
2. Why Did you choose to work at the hotel Industry?
Answer: because i want to set my skills based on my education background
3. Why do you like to work on Cruise Ship?
Answer: because cruise ship is more challanging than hotel, and i want to challange myself
more.
4. Why is it challanging?
Answer: because it is international workplace, it goes abroad around the world, it can give me
many new experinces.
5. How far is your house from here?
Answer: its around 10 kilometers
6. How long did you get here?
Answer: it took 2 hours from my house to get here
7. How did you get here?
Answer: by motorcycle
8. How are you?
Answer: I am fine and you?
9. How is your family?
Answer: they are fine thanks
10. What do your parents do for living?
Answer: my father is a teacher and my mother is a housewife.