SELF-ASSESSMENT OF EMPLOYEES IN L’FISHER HOTEL IN BACOLOD

This questionnaire is a Self-Assessment survey rating of Housekeeping staffs in L’ Fisher Hotel

Bacolod toward guest satisfaction ( the self oriented preliminary observation on daily practices
of employee’s job expertise). This is to determine the different reason of negative feedbacks of
customers satisfaction by self-assessment observation of housekeeping department to assess the
capabilities and gaps of the employees of the L-fisher hotel. And it will be used to find out what
needs to be improved in the establishment. Furthermore, this study will also measure how
effective is the staff and employees of the housekeeping department towards guest. The
questionnaire consists to parts: part 1 is the satisfaction of staff and employees of the hotel
towards their work with degree of level (Greatly satisfied 2. Satisfied 3. Unsatisfied 4. Greatly
unsatisfied). Part 2 is the opinion or suggestions by the staff and employees of the hotel.

Instruction: Fill in the blanks

PART 1: DEMOGRAPHIC PROFILE

1.Name (optional): Sex: Female Male

2. Age:

There are levels of satisfaction indicated from 1(greatly satisfied) - 4 (greatly unsatisfied)
check the box to the level of satisfaction.

1. The degree of training given to the housekeeping department 1 2 3 4

2. Knowledge and skills are relearned in the establishment
3. Overall supervision of the supervisor to the staff
4. Maintains schedule and shifts on time
5. Communication between staff and the supervisor
Part 2: This part is where you answer our questions in essay form, answer truthfully.

1. As a housekeeper, how will you adjust your behavior when it comes to handling guest?

2. What is your opinion about the rules and regulations set by the supervisor in the hotel?

3. Is there any change that you might want to propose or suggest to the establishment?

4. Are there any training opportunities provided by the management at L'fisher Hotel
Bacolod? Explain, briefly.

5.