3.

1 Advantages

3.1.1 Improved Communication

Artificial Intelligence (AI) could help a company in improving their communication with the
candidate. One of the examples are Chatbot, the use of chatbot have increases over the years
and mostly are being used in customer services. As chatbot can provide its services day and
night by answering the questions. (Drew D'Agostino & Drew D'Agostino, 2020). It also
provides a channel to those candidates, where they can interact with the company. (Hamilton,
2019)

According to (Hamilton, 2019), up to 78% of survey indicates that the candidates

experienced poor candidate engagement and experience. This is because the time taken to
response them are way too long. With the help of AI, HR department can filter out all those
candidates by their skills, experiences, and other aspects that the company is seeking for.
With the help of the latest AI, it could help the candidate by providing a new way of
communicating with every candidate based on their special personality effectively. They can
filter out all those candidates by asking them question with the most recent form of Artificial
Intelligence (AI), known as Personality (AI). Personality AI, can provide a new way of
communicating with every candidate based on their special personality effectively. Therefore,
HR management or professional could hire the best candidates they need.

3.1.2 Reduce time

One of the major benefits of using Artificial Intelligence (AI) is that it can reduce a lot of
time (Hamilton, 2019). that are spent in seeking good potentials candidates, as it can analyse
information quickly compare to manual analysing by human said by (Drew D'Agostino &
Drew D'Agostino, 2020). It is better than the HR department wasting time by posting all the
job in all kinds of the websites such as Job-Street, LinkedIn, and other career fairs. AI could
automatically process and find potentials candidate by filter all them by skills and
experiences.
So, the staff in HR department can reduce time with the help of AI while working on
interviewing the candidates that has been filter out by the AI. This can highly increase the
chance of the in recruiting a good and skilful candidate. This can also ensure the company to
find candidates in a quick and efficiency way. Moreover, not only time can be reduced, as it
also could help the company by cutting the budget in hiring staff.

3.2 Disadvantages

3.2.1 Learned Biases

AI does have the potential to learned being biases said by, (Drew D'Agostino & Drew
D'Agostino, 2020). Some HR management that had biases would develop an AI that could
filter the candidates through various characteristics such as age, gender, race, appearance and
even where the candidates are graduated from. They should have filtered the candidates based
on the skill and experiences.

This can be easily fixed by the software developer by taking step in improving the technology
and remove all those human biases tag. Artificial Intelligence (AI) is like an independent
judge that doesn’t have any human biases towards the candidate. So, with a little adjustment
by the software developer where he or she includes any biases tag, the company might have
decreased the chance in finding a good or right candidates for their company.

3.2.2 Hard to implement in a company

It is always hard to implement new things in a company. So, it is also hard as well for
company to implement and adapt the new technology of Artificial Intelligence (AI) in a
company, as there are only few companies that are using AI in their Human Resources
Management in seeking to hire a new candidates or employees for the company. This is
because AI is still new to the modern era for those company for them to implement it to that
specific department, the same goes to the company as they still are not capable of
implementing AI in their work flow just yet.
When a company decided to implement Artificial Intelligence (AI) in Human Resources
department, it requires a lot of time to let all the employees to adopted to the new
technologies. The number of staff will also be cut down, due to the expenses in getting a new
technology. With the new technologies lesser staff or employees would be need in that
particular department as most of the filter and hiring task is being taken by the new
technologies AI. When implementing a new thing in a company, we can’t expect everyone to
adapt to it quickly.

Drew D'Agostino, H. R. E. C., & Drew D'Agostino, H. R. E. C. (2020, March 5). 6 pros and
cons of using artificial intelligence in your hiring process. HR Morning. Retrieved
February 19, 2022, from https://www.hrmorning.com/articles/artificial-intelligence-
technology/

Hamilton, F. (2019, September 25). Pros and cons of Artificial Intelligence and how it's
transforming HR. Pros and Cons of Artificial Intelligence and How It's Transforming
HR. Retrieved February 19, 2022, from https://www.yoh.com/blog/pros-and-cons-of-
artificial-intelligence-in-hr-and-how-its-transforming-the-department