Company management dialogue

Carlos: Good morning Diana wrated to ska you to help me to evolute the
process of management of event of Colombia
Maria: of course, if we are going to look at how the customer service part is
being managed
Carlos: well, the truth is that we have presented different problems with
these activities since the customer service, beside that they are not fulfilling
the
Expectations it has since sometimes been delivered good that do wot match
those that the customer requested
Diana: and with regard to customer complaints, what steps have been taken
to improve customer service, since the customer is important to the
company
Carlos: well the truth so far none since the complins that have been present
knew the because an investigation was made of why the company has
declined m recent months
Diana: wall the first thing we must do is a change in the process that have
been done, in addition to systematize and create matrices that go in favor of
generating a space that help us to follow the same line and that the path is
the most suitable to meet the expectation that the client was in the company
a iso, creating these processes will reduce costs and improve team work
Carlos: and that s how were going to do it
Diana: we must make a flow chart in Suen a way that we do not leave
anything on the outside, that is to say we can put into everything the
research sheds light on how client feel about the service
Carlos: sounds interesting, well tell me what else we should consider
Diana: we must make a list of possible solutions to improve the problems
that have been presented and the possible solution is to say if the products
that the client need are not being delivered but that others are being given,
then a system must be created that generates automatically the orders, in
addition to talking in to account what the team also thinks to finish the
learning process, in thes way create new diagrams to document the steps
that are reached in the agreements to he mode
Carlos: that is, it is team effort, which needs to create new processes to
improve customer service
Diana: exactly and not only that, we also have to use the resources to ensure
the new process, as well as potting the entire company in context to let them
know how this process will benefit the entere company in context to her
them know how this process will benefit the best service that customers
deserve
Carlos: that is, imust also injet money in to the organization
Diana: maybe in the purchase of a new software or in hiring a suitable person
for the position but in the reality this cost does not compare with the
benefits that will be later, although we must prepare that people are
sometimes resistant to change
Carlos: the truth sounds interesting
Diana: but remind you that it is a long process that involves patience and to
be evaluating the process so that it reaches a happy term and to be able to
adopt the strategies tha will finally improve in the difficulties of customer
service to the company
Carlos: very well then lets start and get to work
Glossary
Process: procedure, routine, course et action, advance, summons to court
Efficient: affective done without waste
Map the process: organization the process according to the hierarchical arder
Analyze the process: when is evident what the organization needs by
responding to the presumptions that they have and solving the problems
that the company has