Evidencia 1: Dialogue “Evaluating product and service”

Presentado por:
Daniela Alejandra Bustos Méndez

Presentado a:
Edgar Oliveros

Servicio Nacional de Aprendizaje- Sena

Programa de Negociación Internacional
Ficha 2104846
2021
1.Karla: Hi David, how have you been?

David: well Karla and you?

Karla: I'm very happy, David, and tell me, ¿are you still working at the Colacteos company?

David: yes, karla why?

Karla: Because I wanted because to know how the management process has been in your

company?
David: Regarding the processes in terms of quality, the company has been concerned with

improving the control and quality processes in the handling of products derived from milk, since

good management will guarantee the success in the sale of our products.

Karla: perfect, and how have you implemented these processes?

David: First of all, the objectives of quality and satisfaction of the product must be established,

after this the actions that allow identifying the risks and opportunities must be identified.
Karla: David is very interesting, and after that what is the next step?

David: After setting the objectives and implementing the actions, an action plan is created to

make adjustments to the company.

Karla: And how will you meet all the objectives and expectations raised?

David: Determining decisions for the company must be made, based on leadership, focus on

what the client wants, and most importantly, the commitment and teamwork of the company.

Karla: perfect, and i suppose that in the case of the quality management system, all that process

should be followed.
David: Yes, Karla, you are correct since success is the result of a continuous improvement

process and for this reason it is necessary to follow up on all these processes that will be carried

out in a better way with good research and good teamwork.

Karla: excellent David, I really enjoyed talking to you and I hope your company continues to be

successful.

David: Thank you Karla was a pleasure, see you soon.

2. Glossary

 Business: Occupation, activity or work that is done to obtain a benefit.

 Client: Person who uses the services of a professional or a company, especially the one

who does it regularly.

 Collection: Set of things of the same class gathered by hobby or interest and classified.

 Dialing: Dial a phone number.

 Efficient: Who performs or fulfills a job or function perfectly.

 Map the process: it’s the graphic representation, or the diagram, of the existing

interrelation between all the processes and sub processes of the company.

 Process: is a set of activities that interact to produce a result.

 Harvesting; Act of catching the fruits or products of the field, after their cultivation.

 Management; Organization, management and management of a community or an

institution. The poor administration of many governments kept the country in misery. The

 Company's administration awarded the most outstanding workers.

 Safety: State of a person or thing in which it is free of risk or danger. The authorities

reinforced the security of the bank with bars and alarm systems

 Process BR Contact: requires Intake Specialists to enter several more data elements

from Benefits form on screens they already visit. Adds 5 minutes to their processing time

but reduces wait time for Claims Specialist review by 4 hours.

 Bureaucracy: Set of activities and procedures that must be followed to resolve an

administrative matter.