Software Application for Hotel Management

 Advantages:
This application will help in managing the hotel rooms’ occupation, guests’
reservations and will preserve all the data history in a protected database.

 Requirements:

1. A software development team to create and manage the application and

the databases. Also some designers to make the user interface easier to
read and understand.
2. 1-2 months of development.
3. Required budget: 500$ initial setup fee and 10$/room/month.

 Stakeholders:
Hotel owners and investors, manager and employees, destination management
offices, hotel guests, online travel agencies as well as the internet service
provider.
 Project Charter
1 Project Definition
The project will consist of developing an app that manages a hotel rooms’ occupation and
reservation and will keep all the history of reservation, finance, and customers. The app will
show when certain rooms will be available and it will let the next reservation in line know. As
well as it gives the ability to reserve and order room service from that app. Once the app is
developed and ready to go it will keep getting serviced for future updates and improvements.

1.1 Vision
• To deliver a robust, scalable financial management system to the hotel
• To successfully bring in more customers to this hotel

2.2 Objectives
Business Objectives
• To have customers and guests sort their needs using the designated app
• To build a brand new database and working system for the whole hotel business
which will save time and make hotel management up to 60% more efficient than any
other normal hotel.
• To provide a new customer complaints service to enable customers to issue
complaints online and receive a direct response from the hotel management.

Technology Objectives
• To install new accounts where the customer is able to pay for their reservation
and with the exact time the room was booked
• To build a new technology infrastructure which takes the hotel business to a new
level.
• To build a new website which allows the business to become more known not
just locally, but also to become the first choice for tourists.
 Stakeholder Title Role Power Interest Requirements Concerns
name (H/L) (H/L)
Nidaa CEO - H L 10% revenue GDPR
Nemer increase compilance
Liza Burr Manager Sponsor H H Finish Delays due
implementing to fiscal
GDPR year.
compliant
checkouts.
Eddy, Employees - H L 5% revenue Changing
mark… increase the
program
Guests - H L - -

WBS & Dictionary

1. Research & Development

1.1.Design Management
1.1.1. User interface
1.1.1.1. Color choice
1.1.1.2. Welcome screen
1.1.1.3. Shape of buttons
1.1.1.4. Fonts
1.1.2. Animations
1.2.Implementation
1.2.1. Forming a team
1.2.2. Choosing development tools
1.2.3. First development
1.3.Pushing out updates
1.3.1. Fixing bugs
1.3.2. Adding new features
1.3.3. Simplifying existing features
 1.3.4. Improving visuals

Research &
Development

Design Pushing out

Implementation
Management updates

Choosing
Animations and First Adding new Simplifying Improving
User interface Forming a team development Fixing bugs
redirection development features existing features visuals
tools

Welcome Shape of
Color choice Fonts
screen buttons

Dictionary
1.1 Design management Finding what design suits the app
most and grabs the attention of
all the guests using the app
1.1.1 User Interface The user interface is what the app
mainly gets judged for
1.1.1.1 Color choice A hotel management app should
have sleek and mature colors
1.1.1.2 Welcome screen The welcome screen is the users
first impression of the app
1.1.1.3 Button Shape Buttons are little but strong
details which either make the
user more interested or not
1.1.1.4 Fonts Font plays an important factor for
the design. It’s how everything is
expressed.
1.1.2 Animations Animations go hand in hand with
design when it comes to an app. A
pleasant welcoming animation
makes the user interact more
with the app
1.2 Implementation Implementing an app the way it
was intended is a serious
challenge
1.3 Pushing updates Updates will keep the app alive as
it ages.
1.3.1 Fixing Bugs Finding and fixing bugs fast will
prove to customers and guests
the stability of not just the app
but the hotel.
1.3.2 Adding new features To keep the guests excited.
Adding new features helps in
popularizing the app
1.3.3 Simplifying Simplifying the app with updates
makes it more user friendly.