NILUMI

MALSHA
WORK EXPERIENCE
➢ Air ticketing and reservation agent [ 06/2020 to 05/2022 ]
Second Chance Travelers, Sri Lanka.
✓ Assisting and advising customers who may be choosing from a variety of
travel options
✓ Making reservations for customers based on their various requirements and
PROFILE budgetary allowances
✓ Checking the availability of accommodation or transportation on the
To secure the position of Air Ticketing and customers’ desired travel dates
Reservation Agent that will allow me to ✓ Helping plan travel itineraries by suggesting local tourist attractions and
places of interest
utilize acquired skills and experience.
✓ Processing payments and sending confirmation details to customers
Retrieved information to help the caller ✓ Sorting out any issues that may arise with bookings or reservations
identify facilities to use and created ✓ Selling and promoting reservation services
reservation for the caller.
➢ Air ticketing and reservation agent [ 04/2018 to 05/2020 ]
CONTACT Air Wings Travels, Negombo, Sri Lanka.
✓ Provide clients with assistance in preparing required travel documents and
Mobile : +971 56 344 8350 forms
✓ Provide customers with travel suggestions and information sources, such as
Address : Api Bulding, Al Rigga, guides, directories, brochures, and maps
Dubai, UAE ✓ Contact customers or travel agents to advise them of travel conveyance
changes or to confirm reservations
✓ Examine passenger documentation to determine destinations and to assign
Email : nilumimalsha96@gmail.com boarding passes

EDUCATION
LANGUAGES ➢ General Certificate of Education (A/L) Examination - 2016
➢ General Certificate of Education (O/L) Examination - 2012
Proficient in English
➢ Sri Lankan Aviation College
✓ Foundation in Travel and Tourism Course.
Fluent in Sinhala
✓ Basic Amadeus Reservation, Fares and Ticketing.
✓ Leadership and team building programme.
✓ Travel Environment.
PERSONAL DETAILS ✓ Products & Service.
➢ The Knowledge Hub ICT & English Academy Sri Lanka
✓ Diploma in ICT Technician
Full Name : Jayamanna Mohottige
✓ Diploma in Graphic Designer
Nilumi Malsha.
✓ Certificate of Completion English for life
Date of Birth : 19th September 1996 ➢ University of Cambridge ESOL Examinations Key Language Centre
✓ Cambridge Young Learners English
Gender : Female ➢ ESoft Metro Campus - Negombo
✓ Diploma in English
Marital Status : Married

Nationality : Sri Lankan

SKILLS
……….
……..
Passport No. : N7791177
➢
➢
Flexibility
Team work
………
……..
…….
➢ Quick learning
➢ Problem solving
➢ Work Under Pressure