Business Model

Figure 2: Business model

SERVICES ASSISTANCE

Tour Booking Accommodations Transportation

Package Flights Hotel Land Passport

Tours Reservations Accommodations Transportation processing

Travel and and visa

Tours assistance.

Tour Guide

This business model explains how the company will perform, as well as the products

and services that will be offered to the target market. This will guide in highlighting the

activities, values, expenses, and customer relationships in the strategic planning.

Key Management Personnel

Table #. 1
Name Expertise/Credentials Years of Role Ownership
Experience
Kim Charmaine Sarmiento ●Bachelor of Science 5 years President/Manager Owner
in Tourism
Management
graduate.

●Amadeus Certificate

●Travel Agent

●Assisted with flight,

hotels and
transportation
bookings.

5
Michael Saballo ●Bachelor of Science 3 years Administration/ Employee
in Tourism Corporate Travel
Management Consultant
graduate.

●Amadeus Certificate

●Tour operator

●Knowledge in
growing tourism
industry.

Razel Ann Linga ●Bachelor of Science 3 years Operations/Travel Employee

in Tourism Counsellor
Management
graduate.

●Amadeus Certificate

●Tour operator

●Monitor travel policy

compliance and
provide strategies to
increase compliance.

Clerry Marticio ●Bachelor of Science 3 years Sales Agent Employee

in Tourism /Accountant
Management Executive
graduate.

●Amadeus Certificate

●Tour operator

●Flight Service
Scheduler.

6
I. BUSINESS ENVIRONMENT
Trends in the Market and Economy
Table # 2
Major trends and Issues Implication and Risk Factor
●Scammers
●Hidden charges
Mobile Bookings ●Expectations vs. Reality
●Internet use necessitates a
significant expenditure in terms
of updating.
●The frequency of cyber attacks
High-Tech Travel on small businesses
●Overcrowded tourist spots
Sustainable Tourism
●They are usually expensive
●It might be difficult to go
Wellness Tourism without the use of technology.
●Costly
Staycation ●Any minor detail that goes
wrong could affect the entire
trip.
Planned Response
●Requiring payment in
instalments rather than in full.
●Giving a legitimate official e-
visa.
● Extensive verification by using
payment gateways.
●Always keep an eye out for
legitimate updates on the
internet.
●Invest in better security
software and infrastructure, hire
a skilled IT team, and keep your
employees informed and up to
date on best cyber security
practices.
● Allowing online ticket
purchases to avoid crowds and
long lines at the destination.
●Providing information and
allow visitors to plan their visits
to avoid delays.
●Allowing for early flight
reservations.
●Offering off-season discounts
and tour packages.
●Offering off-season discounts
and tour packages.
●Managing expectations and
providing complete trip
information.
7
Market Segmentation
Table # 3

Products and Services Customer Base Size Target Markets

In PAX In PESOS

Families, Friends, 803,159 ₱ 803,159,000.00

Flights Reservations Companies and Special
groups.

Families, Friends and 390,508 ₱781,016,000.00

Travel and Tours Schools

Families, Friends and 390,508 ₱312,406,400.00

Tour Guide Schools

Families, Friends and 94,010 ₱235,025,000.00

Package Tours Companies.

Families, Friends, Schools, 484,518 ₱726,777,000.00

Hotel Accommodations and Companies.

Families, Friends, 85,736 ₱ 85,736,000.00

Land Transportation Companies and
Corporate

Walk-ins 803,159 ₱ 642,527,200.00

Passport processing and visa
assistance.

8
II. SALES AND MARKETING PLAN
Business Competitors
Table # 4

Aspect of Travelcations Scorpio Travel and Tours Rakso Travel

Competition/Competitor Travel and Tours

Market Environment Travelcations Travel & Scorpio Travel & Tours Rakso Air Travel &
Tours Inc. is a travel Inc. is a travel agency Tours, Inc. is a
agency based in Pasig based in Pasig City, Premium Travel
City, Philippines. It Philippines. It was Service Provider
was founded in 2021 established in July 1997. established in 1999. A
and is still increasing In 1999, Scorpio Travel & pioneer in promoting
its organization and Tours became one of the the Philippines to the
services, one of which founding elite Korea market,
is by continuing to members/incorporators of Rakso Travel has since
provide inexpensive Quezon City Travel become a full-pledged
pricing that will ensure Agencies Association. travel agency
their customers' Soon, the company specializing in the
satisfaction and began having a name for development of both
fulfilment of their itself. It is currently a inbound and outbound
needs and wants. The member of the Philippine tour products for
airline is always Travel Agencies corporate incentives
improving its pricing Association and and leisure tours.
tactics in order to be accredited by the
able to provide lower Department of Tourism.
tickets on all of its Scorpio Travel & Tours,
flights. Inc. caters to both group
and individual clients.
They offer complete local
and international ground
arrangements at very
competitive prices. Known
for its efficient and
professional service,
Scorpio Travel has
become a dynamic
member of the Philippine
travel industry.

Market Position/Share ●High quality of ●Services of exceptional ●Services of excellent

services. quality. quality

●Services at a low ●High-priced. ●High cost.

cost.

Operations Travelcations Travel & Scorpio Travel & Tours is Rakso Travel
Tours offers a variety a full service travel developed major PH
of corporate trip agency serving clients destinations for the
services around the since 1997. inbound Korea market.
Philippines, including Services include: As an IATA Agent,
itinerary planning, - Visa Consultation (USA, Rakso Travel has

9
 computerized Canada, New Zealand, evolved into highly-
reservations, Australia, Europe, United disciplined and highly
automated ticketing, Kingdom, Japan, and systematic ticket agent
travel documentation, other parts of the world) for more than 30 major
and hotel and service - International & Domestic international airlines.
accommodations. Tours
- International & Domestic
Ticketing
- Cruises
- Travel Insurance
- Pilgrimage Tours.

Human Resources A bachelor's degree in Employees must be: -Candidates must

tourism management Marketing Executive Job
is required of all Description:
employees. Has – Candidate must
excellent customer possess at least a
and personal service Bachelor’s/College
skills, as well as Degree , Business
knowledge of Studies/Administration/Ma
customer and nagement, Marketing,
personal service Commerce, or equivalent.
principles and – Excellent written and
practices. Customer oral communication skills
needs must be – Promote our services
assessed, service and offerings to
quality standards must prospective clients
be met, and customer – Communicate with
satisfaction must be potential clients and
measured. Employees manage customer
must hold a bachelor's relationships
degree in tourism – Arrange the effective
management distribution of marketing
materials
possess at least
Bachelor’s/College
Degree in
Hospitality/Tourism/Hot
el Management or
equivalent.
-Good Team Player
and has an
Organization Skills
-Preferably less than 1
year experience
specialized in Hotel
Management/Tourism
Services or equivalent.
-Ability to prioritize and
manage
responsibilities.
-Someone who is
smart, outgoing, well-
spoken, gives attention
to details, and provides
good customer service.

Planned The advantage of Scorpio Travel and Tours Rakso Travel has the
Differentiation/Competi Travelcations Travel & offers the advantage of benefit of being a
tive Position/Ability to Tours over other travel being affiliated with a pioneer in advertising
sustain agencies is its variety of innovative travel the Philippines to
Competitiveness excitement and agencies. Korea's premium
competence in market, given that
providing the best Filipinos are strongly
services at a supportive of and fans
reasonable cost. of Korea, and many
want to travel there.

Core Strengths Efficient and practical Fully licensed agency with RAKSO Travel is
tour and travel Department of Tourism equipped with

10
 solutions at the most (DOT) Accreditation. An advanced technology in
competitive prices. active member of the both hardware and
Allows you to travel Philippine Travel software applications to
without overspending Agencies Association guarantee efficiency of
and make the most of (PTAA), Quezon City operations. Inbound
your vacation. Travel Agencies Korea market. In 2001
An active member of Association (QCTAA), it became an accredited
Greenpeace Tourism Promotions member of the
Philippines a Board (TPB), and International Air
organization aiming to Tourism Congress of the Transport Association
protect landscapes, Philippines (TCP). (IATA).
species, and more
from environmental
threats such as
perilous waste
imports, coal projects,
and illegal logging.

Core Weaknesses Since its founding in Unfavourable public Unfavourable public

the year 2021, it is a perceptions of traditional perceptions of
newcomer to the travel agencies, negative traditional travel
market. relationships with some agencies, negative
vendors, and geopolitical relationships with some
There aren't many and economic factors. vendors, and
corporations and geopolitical and
organizations with economic factors.
whom I'm affiliated
yet.

Operations of Travel Agency

Figure 3: Operating hours

11
Travelcations Travel and Tours office is open from 10 a.m. to 8 a.m. on Mondays

through Fridays. The weekend hours are 8 a.m. to 5 p.m. Interactive engagements, on

the other hand, are available at any time through our Facebook and official pages.

Organizational Chart

Figure 4: Travelcations Travel and Tours organizational chart

12
This portrays the relationships between the employees. It is also used to depict the

relationships between different departments or organizational functions.

Customer and Selling Strategy

Table # 5

Products and Buying Criteria Sales Target Selling Strategy

Services Customer Type

Flights Loyal customer Price and Quality. 20 ●Social Media

Reservations and Former Advisement
customer.
●Outdoor and
transit

●Direct mail,
catalogues and
leaflets

●Magazine

Travel and tours Loyal customer Price, Quality and 20 ●Social Media
and Former Service. Advisement
customer.
●Outdoor and
transit

●Direct mail,
catalogues and
leaflets

●Magazine

Tour Guide Loyal customer Price, Quality and 20 ●Social Media

and Former Service. Advisement
customer.
●Outdoor and
transit

●Direct mail,
catalogues and
leaflets

Package tours Potential Price, Scale, 10 ●Social Media

customer and Quality and Advisement

13
 Former customer. Service.
●Outdoor and
transit

●Direct mail,
catalogues and
leaflets

●Magazine

●Television

Hotel Loyal customer Price, Quality and 15 ●Social Media

Accommodations and Former Service. Advisement
customer.
●Outdoor and
transit

●Direct mail,
catalogues and
leaflets

●Magazine

●Television

Land Loyal customer Price, Quality, 20 ●Social Media

transportation and Former Scale and Advisement
customer. Service.
●Outdoor and
transit

●Direct mail,
catalogues and
leaflets

●Television

Passport Potential Price, Service and 30 ●Social Media

processing and customer and Speed. Advisement
visa New customer.
assistance. ●Direct mail,
catalogues and
leaflets

●Magazine

●Television

Advertising and Sales Promotion

Table # 6

14
 Customer Group Advertising Promotional Objective Budget
Strategy Strategy
Student ●Direct mail, Causes and To increase ₱ 5,000.00
catalogues and Charity earnings by
leaflets attracting and
Price discount / gaining more
●Social Media Raffle customers.
Advisement
Social Media
●Direct mail, Promotion
catalogues and
leaflets Price discount /
Raffle

Tourist and ●Direct mail, Price discount / To increase ₱ 5,000.00

travellers catalogues and Raffle earnings by
leaflets attracting and
Social Media gaining more
●Social Media Promotion customers.
Advisement Price discount /
Raffle
●Direct mail,
catalogues and
leaflets

Businessman/ ●Direct mail, Social Media To increase ₱ 5,000.00

Enterpriser catalogues and Promotion earnings by
leaflets attracting and
Branded gaining more
●Social Media Promotional Gifts customers.
Advisement
Price discount /
●Direct mail, Raffle
catalogues and
leaflets

Projected Sales
Table # 7
Products and 2022 (Projected) 2023 (Projected) 2024 (Projected)
Services

Unit Pesos Unit Pesos Unit Pesos

Flights 350 ₱350,000.00 370 ₱370,000.00 390 ₱390,000.00

Reservations

Travel and Tours 350 ₱700,000.00 370 ₱740,000.00 390 ₱780,000.00

Tour Guide 350 ₱280,000.00 370 ₱296,000.00 390 ₱312,000.00

15
Package Tours 350 ₱875,000.00 370 ₱925,000.00 390 ₱975,000.00

Hotel 350 ₱525,000.00 370 ₱555,000.00 390 ₱585,000.00

Accommodations

Land 350 ₱350,000.00 370 ₱370,000.00 390 ₱390,000.00

transportation

Passport 350 ₱280,000.00 370 ₱296,000.00 390 ₱312,000.00

processing and
visa
assistance.

16
III. PRODUCTION AND SERVICE PLAN
Products and Services
Table # 8

Products and Services Description

Flights Reservations Travelcations travel agency providing low-cost flight

reservations toward any destination. We ensure that the
quality flights are offered to you by using AMADEUS.

Travel and tours Arranged tours and vacations based on interests, whether
local or international. Providing famous destinations with the
most up-to-date go-to sites at this time of year.

Tour Guide Tour guide services include providing extensive on-site

presentations and introductions of tourist destinations and
other locations to guests, as well as providing associated
information. Visitors' assistance is provided in the purpose of
guiding and orienting them in an unfamiliar environment.

Package tours Package trips provide to those who prefer to travel in a group.
There are options for travelling with friends and family, as well
as team-building destinations.

Hotel Accommodations Providing a place where people can pay to stay for a brief
period of time. Serving meals and other amenities for an
overnight or vacation stay.

Land transportation Land transportation comes in a variety of shapes and sizes.

Travelling includes motorcycle, as well as by vehicle, camper,
van, trains, or bus is being offered.

Passport processing and visa
assistance.
Assisting with the processing and granting of passport and
visa applications for travel into or out of the nation. Having the
resources, experience, and global network to significantly
shorten the time it takes to secure travel papers and
legalizations.

17
Floor Plan of the Travel Agency

Figure/s 5: Home-based office

18
19
Service Process

Figure 6: Service process

Machinery and Equipment

Table # 9
Machinery Photo/Image Quantity Price per Amount
and Unit
Equipment
Office table 4 ₱ 4,000 ₱4,000

20
Office chair 4 ₱ 3,000 ₱ 3,000
#1

Computer 4 ₱ 20,000 ₱ 80,000

set

Printer (3 in 1 ₱ 10,000 ₱ 10,000

1)

File cabinet 3 ₱ 4,000 ₱ 12,000

21
Light #1 1 ₱ 1,000 ₱ 1,000

Light #2 1 ₱ 1,000 ₱ 1,000

Telephone 1 ₱ 500 ₱ 500

Office 2 ₱ 5, 000 ₱ 10, 000

supplies

Trashcan 1 ₱ 600 ₱ 600

22
Toilet 1 ₱ 4,000 ₱ 4,000

Sink 1 ₱ 3,000 ₱ 3,000

TOTAL: 129,100

23
IV. OPERATING PLAN
Location and Facilities
Table # 10

Business Address

Travelcations Travel and Tours is located at #7 Dimanlig St. San Nicolas Pasig City.

Description of Location

San Nicolas in Pasig (National Capital Region) is a town in Philippines a little south-east of
Manila, the country’s capital city.

Size and Space Description

Length and width 10x20

Height 3 meters (floor to ceiling)
Square meters 50 square meters

Advantages of the Facility

It is close to the Immaculate Conception Cathedral Pasig (Pasig Simbahan), the most well-
known landmark in Pasig City. It is also near to Pasig City, which is convenient when a
document needs to be run.

Lease or Ownership Details

House and land are both owned

Partnerships and Affiliations

Table # 11

Partnership and Affiliations Name and Address Nature of Services Importance and
and Support Impact of Support
Air Transport Operator
Airlines
Cathy Pacific 1600 Ortigas Ave, Transportation ●Brand Alignment
Ortigas Center, Pasig, services.
Metro Manila. ●Bridging the gap in
expertise and
knowledge.

●Increases customer

24
 base.

Cebu Pacific 1550 Doña Julia Transportation ●Brand Alignment

Vargas Ave, Ortigas services.
Center, Pasig, Metro ●Bridging the gap in
Manila. expertise and
knowledge.

●Increases customer
base.

Air Asia NAIA Terminal 3, 2/f Transportation ●Brand Alignment

Mezzanie, Andrews services.
Ave, Pasay, 1705 ●Bridging the gap in
Metro Manila. expertise and
knowledge.

●Increases customer
base.

ALand transport Operator

Tourist Bus Operator
Victory Liner 713 Rizal Avenue Transportation ●Brand Alignment
Extension, Caloocan services.
City,1400 Metro ●Strategic advantage.
Manila.
●Bridging the gap in
expertise and
knowledge.

Circle Transport 60, Aurora Boulevard Transportation ●Brand Alignment

Corporation corner G. Reyes St., services.
San Juan City 1500 ●Strategic advantage.
Metro Manila
●Bridging the gap in
expertise and
knowledge.

Aladdin Transit 1310 Espana Cnr. Transportation ●Brand Alignment

Corporation Galicia Streets, services.
Sampaloc, Manila ●Strategic advantage.
Destinations:
Cagayan Valley in ●Bridging the gap in
Region in the extreme expertise and
north of Luzon. knowledge.

25
 Tour Operators
Cheap Travel n Tours San Miguel Ave, San Transportation ●Brand Alignment
Antonio, Pasig, services.
Metro Manila. ●Bridging the gap in
expertise and
knowledge.

●Increases
customer base.

Toursunlimited Co. Ortigas Avenue, Transportation ●Brand Alignment

Pasig, Metro Manila. services.
●Bridging the gap in
expertise and
knowledge.

●Increases
customer base.

Rajah Tours Philippines, 8th Floor, Suite 801, Transportation ●Brand Alignment
Incorporated Ma. Natividad services.
Building 470 155, ●Bridging the gap in
Ermita, Manila, 1000 expertise and
Metro Manila. knowledge.

●Increases
customer base.

Car Rentals
Van Rentals and Private cars
Van For Rent Manila / Rent a 6-9 Rosal, Transportation ●Increases
Van Manila (Echo Yankee Van Novaliches, services. customer base.
Rentals) PHILIPPINES Caloocan, Metro
Manila. ●Bridging the gap in
expertise and
knowledge.

Geoffrey Transport Service 77 Mapang-akit St, Transportation ●Increases

Diliman, Quezon services. customer base.
City, 1100 Metro
Manila. ●Bridging the gap in
expertise and
knowledge.

Anis Transport 906 E.Pantaleon, Transportation ●Increases

Mandaluyong, 1550 services. customer base.
Kalakhang Maynila.
●Bridging the gap in
expertise and
knowledge.

Hertz Estero, Florida, Transportation ●Increases

United States. services. customer base.

26
 ●Bridging the gap in
expertise and
knowledge.

Dollar Rent A Car Los Angeles, Transportation ●Increases

California, United services. customer base.
States.
●Bridging the gap in
expertise and
knowledge.

Alamo Rent a Car Clayton, Missouri, Transportation ●Increases

United States. services. customer base.

●Bridging the gap in

expertise and
knowledge.

Souvenir Shop
Kultura Filipino Upper Ground Flr. Merchandise ●Increases
Bldg A, SM customer base.
Megamall, Ortigas
Center,
Mandaluyong, 1555
Metro Manila.

Twelve Brixton Building, 3 Merchandise ●Increases

Brixton Street, Kapi customer base.
Tolyo, Pasig, 1603
Metro Manila.

Triple J's Souvenir Shop Stall 1-A Plaza San Merchandise ●Increases
Luis Complex customer base.
General Luna St,
Bgy 658, Zone 070
Intramuros, Manila.

Accommodation Sector
Hotel
Privato Hotel Ortigas 706 Shaw Blvd, Accommodation ●Brand Alignment
Pasig, 1603 Metro services.
Manila. ●Strategic
advantage.

●Bridging the gap in

expertise and
knowledge.

Ace Hotel & Suites Brixton Street, near Accommodation ●Brand Alignment
Pioneer, United St, services.
Pasig, 160-8001 ●Strategic
Metro Manila. advantage.

27
 ●Bridging the gap in
expertise and
knowledge.

The Linden Suites 37 San Miguel Ave, Accommodation ●Brand Alignment

Ortigas Center, services.
Pasig, 1600 Metro ●Strategic
Manila. advantage.

●Bridging the gap in

expertise and
knowledge.

Apartment/Hotel
Corbell Flats 1 Sta.Rosa de Lima, Accommodation ●Brand Alignment
Pasig Blvd Ext, services.
Pasig, 1604 Metro ●Strategic
Manila. advantage.

●Bridging the gap in

expertise and
knowledge.

MVS PLACE APARTMENT 192 Dr. Sixto Accommodation ●Brand Alignment

Antonio Avenue, services.
Pasig, 1606 Metro ●Strategic
Manila. advantage.

●Bridging the gap in

expertise and
knowledge.

Santos Virginia Apartment 117, A. Mabini Accommodation ●Brand Alignment

Rental Street, Kapasigan, services.
Pasig, 1600 Metro ●Strategic
Manila. advantage.

●Bridging the gap in

expertise and
knowledge.

Transient
AAM TRANSIENT and 1300 Andrews Ave, Accommodation ●Brand Alignment
GUESTHOUSE Pasay, Metro Manila. services.
●Strategic
advantage.

●Bridging the gap in

expertise and
knowledge.

The Leaf House 45 A Rita, San Juan, Accommodation ●Brand Alignment

Metro Manila. services.

28
 ●Strategic
advantage.

●Bridging the gap in

expertise and
knowledge.

S&M 1504 Aviadores, San Accommodation ●Brand Alignment

Transient/Dormitory/Boardin Andres Bukid, services.
g House/Room for Rent Manila, 1017 Metro ●Strategic
Manila. advantage.

●Bridging the gap in

expertise and
knowledge.

Resort
Tyvo Resort Blk 16 Lt 9 Mt. Accommodation ●Brand Alignment
Banahaw St, Grand services.
Heights Road, ●Strategic
Antipolo, 1870 Rizal. advantage.

●Bridging the gap in

expertise and
knowledge.

Casa Amara Bayan ng San Juan, Accommodation ●Brand Alignment

Batangas. services.
●Strategic
advantage.

●Bridging the gap in

expertise and
knowledge.

Zambawood San Narciso, Accommodation ●Brand Alignment

Zambales. services.
●Strategic
advantage.

●Bridging the gap in

expertise and
knowledge.

Boutique Hotel
The Bayleaf Intramuros Muralla St, Accommodation ●Brand Alignment
Intramuros, Manila, services.
1002 Metro Manila. ●Strategic
advantage.

●Bridging the gap in

expertise and
knowledge.

29
The Alpha Suites 7232 Ayala Ave, Accommodation ●Brand Alignment
Extension, Makati, services.
1209 Metro Manila. ●Strategic
advantage.

●Bridging the gap in

expertise and
knowledge.

Travel Documents
KAYAK Stamford, Flights and ●Brand Alignment
Connecticut, United Accommodation
States. services. ●Strategic
advantage.

●Bridging the gap in

expertise and
knowledge.

Expedia Group Seattle, Washington, Flights and ●Brand Alignment

United States. Accommodation
services. ●Strategic
advantage.

●Bridging the gap in

expertise and
knowledge.

30
V. HUMAN RESOURCES PLAN
Manpower Planning

Figure 7: Manpower planning

This chart illustrates the process of identifying future personnel requirements and

developing manpower resources accordingly.

31
Employee Salary and Benefits
Table # 12
Job Title Key Responsibilities Skills Requirements Compensation

Monthly Annual

Manager  Promote and  Good communication ₱ 25,830 ₱ 309,960

market the skills.
business,
sometimes to  Sales and customer-
new or niche service skills.
markets.
 Commitment to people
 Manage management.
budgets and
maintain  The ability to lead and
statistical and motivate a team.
financial
records.
 An awareness of the
 Sell travel current trends in travel
products and (e.g. sustainable
tour packages. tourism) and
knowledge of popular
 Source and upcoming
products and destinations is also
destinations to important.
meet
consumer
demands for
bespoke travel
and
sustainable
tourism.

 Deliver and
exceed branch
performance
and
productivity.

Take part in
familiarisation
visits to new
destinations,
to gather
information on
issues and
amenities of
interest to
consumers.

32
Corporate  Help clients  Excellent knowledge of ₱ 23,765 ₱ 285,180
Travel identify their travelling software
Consultant ideal travel (computer reservations
package systems, GDS systems
based on their and e-travel).
suggests and
requirements.  Proficiency in English;
knowledge of
 Study and additional languages is
assimilate all an advantage.
information
regarding  Exemplary sales skills
travel and customer oriented
destinations approach.
such as
prices,  Well versed in various
weather, areas of travel
language, (domestic/international,
currency, business/holidays,
customs, etc. group/individual etc).

 Regularly  Ability to present,

maintain a persuade and
good communicate
relationship effectively.
with our
customers.  Demonstrable ability to
handle crises.
 Provide end to
end service  Degree in Hospitality,
while Travel, Tourism,
organizing a Business or relevant
trip from field.
booking the
tickets,
reserving the
hotels and
creating the
itinerary.

 Provide all
relevant and
essential
information to
the tourists
regarding their
travel like
guides,
itinerary,
brochures,
and maps.

 Sell the
appropriate
tour package

33
 to the right
customer.

 Negotiate any
customizations
or
modifications
requested and
accommodate
to the best
level possible.

Travel  Study, learn  Excellent ₱20,963 ₱251,556

Counsellor and interpret Communication Skills.
international
pricing rules  Good Administration
as well as Skills.
procedures.
 Good Persuading
 Ensure to Skills.
operate within
common  Good Decision Making.
procedures
with
supervised
outcomes and
under
minimum
direct
supervision.

 Interact with
travel
arranger,
traveller and
travel
manager.

 Provides best
level of
assistance for
client service
as well as
technical
issues.

 Utilize
company
preferred
suppliers to
maximize
profit and
ensures
adherence
with clients’

34
 travel policy.

 Head
responsibility
for timely and
proper
company
servicing for
Travel
arrangements
for all
corporate
clients.

Accountant  Create  Working knowledge of ₱22,150 ₱265,801

Executive detailed particular sales
business plans industry.
to facilitate the
attainment of  Networking and
goals and negotiation skills.
quotas.
 Verbal, written, and
 Manage the interpersonal
entire sales communication skills.
cycle from
finding a client  Ability to multitask and
to securing a work efficiently and
deal. effectively to meet
required deadlines.
 Unearth new
sales  Ability to learn quickly
opportunities and apply that
through knowledge.
networking
and turn them  Ability to work in a
into long term team environment.
partnerships.

 Present
products to
prospective
clients.

 Provide
professional
after-sales
support to
enhance the
customers’
dedication.

 Remain in
frequent
contact with
the clients in

35
 your
responsibility
to understand
their needs.

Employee Policies and Procedures

Table # 13
Hours of Operating
Monday to Friday 10:00 AM to 8:00 PM
Saturday and Sunday 8:00 AM to 5:00 PM
Lunch break 12:00 PM to 1:00 PM

Rewards
 Bonuses and raises

 Referral programs

 Personalize your incentives

Performance Management and Evaluation

 Planning

 Monitoring

 Developing

 Rating

 Rewarding

Training Development Plan

 Set Objectives

 Consider Employee Requirements

 Align Training with Business Outcomes

 Analyze its progress

Benefits and Employee Assistance Programs

Financial services. EAPs can help employees improve their financial wellbeing by providing
budgeting advice, developing healthy spending habits, consolidating debt,
repaying debt, setting up an emergency fund, and more.

Legal and family Anxiety, depression, and anger management are common mental health
advice. issues among employees. Some employees aren't personally afflicted by
mental health issues, but have a loved one who is. An EAP can help that
employee find the services he or she needs.

36
Encourage a positive An EAP can assist a troubled employee by offering support as well as a
work environment. place to talk about their problems. As a result, the employee's stress levels
are reduced, which has a favourable impact on co-workers.

Health and care giving. Employees can receive assistance in locating healthcare or day care
facilities, nursing homes, or even locating an in-plan physician for a child
attending school out-of-state.

Family services. In some manner, all families can benefit from assistance. Marriage
therapy, family planning, child safety, physical or emotional abuse, and
mediation are all offered through the EAP.

37
VI. FINANCIAL ASPECT
Pre-Operational Expense
Table # 14
Pre-Operational Materials Cost
Types of License
BIR Certificate of Registration ₱500.00
Community Tax Certificate ₱5.00
Barangay Clearance ₱2,000.00
Mayor’s Permit / Business Permit ₱1,500.00
DTI Business name (BN) Registration ₱500.00
Certificate
DOT Accreditation ₱1,000.00
Equipping the office ₱129,100.00
Miscellaneous (Signage, business cards etc.) ₱5,000.00

Total Expenses ₱139,605

Operational Expense
Table # 15
Operational Materials Cost
Electricity bill ₱500.00
Water bill ₱3,000.00
Internet and cable ₱1,500.00
Telecommunication (Local telephones) ₱1,000.00
Employees salary ₱92,708.00
Marketing/ Promotion ₱10,000.00

Total Expenses 108,708.00

Projected Income
Table # 16 Project Income per Month
Expenses per Month Profit from Products and Income per Month
Services per Month
January ₱108,708.00 ₱280,000.00 ₱171,292.00
February ₱108,708.00 ₱280,000.00 ₱171,292.00
March ₱108,708.00 ₱280,000.00 ₱171,292.00
April ₱108,708.00 ₱280,000.00 ₱171,292.00
May ₱108,708.00 ₱280,000.00 ₱171,292.00
June ₱108,708.00 ₱280,000.00 ₱171,292.00
July ₱108,708.00 ₱280,000.00 ₱171,292.00
August ₱108,708.00 ₱280,000.00 ₱171,292.00

38
 September ₱108,708.00 ₱280,000.00 ₱171,292.00
October ₱108,708.00 ₱280,000.00 ₱171,292.00
November ₱108,708.00 ₱280,000.00 ₱171,292.00
December ₱108,708.00 ₱280,000.00 ₱171,292.00

Table # 17 Projected Profit

Income per Month Expected expenses to be Profit
paid for the ROI per Month
January ₱171,292.00 58% ₱99,349.36
February ₱171,292.00 58% ₱99,349.36
March ₱171,292.00 58% ₱99,349.36
April ₱171,292.00 58% ₱99,349.36
May ₱171,292.00 58% ₱99,349.36
June ₱171,292.00 58% ₱99,349.36
July ₱171,292.00 58% ₱99,349.36
August ₱171,292.00 58% ₱99,349.36
September ₱171,292.00 58% ₱99,349.36
October ₱171,292.00 58% ₱99,349.36
November ₱171,292.00 58% ₱99,349.36
December ₱171,292.00 58% ₱99,349.36

39
AUTHORS PROFILE

Kim Charmaine Sarmiento is a BS Tourism Management student in her fourth year. Sustainable

tourism, dark tourism, tourism development and promotion, and accommodation are some of

her passions. She has been a scholar since her freshman year of college. She is also passionate

about women's empowerment and enjoys arts and crafts as well as being creative in any

medium. She wants to be a successful flight attendant and open her own coffee shop in the

future.

40
APPENDICES (Sample Only)

DTI/SEC Business Name Registration

41
Mayor’s permit

42
Sanitary Permit

43
DOT Accreditation

44
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47