TH1807

Name: _________________________________ Section: ___________ Date: __________________

Video Outline (20 points)
Instructions:
1. Watch 01 Video 1 and 01 Video 2 in the eLMS. Watch attentively and take down some notes.
2. Respond to the following questions based on the videos you’ve watched. You may use this file or create
another one. Once done, upload your output in the eLMS under the same section and module.

Video 1
A. What are the challenges of a reception manager as discussed in Video 1? In your perspective, which
skills or competencies are needed as a front office staff to overcome such challenges?

B. As discussed in Video 1, explain your standpoint on training internal manpower for potential job
promotions instead of hiring someone externally, particularly in the front office department.


Video 2
C. As shown in Video 2, which job position ignites your interest the most? Discuss the roles of your
chosen hotel personnel.

D. What other job positions who collaborate with the front office department are not shown in Video 2?
Discuss at least two (2) with their corresponding responsibilities.


3. Your responses to each item will be evaluated using the following rubric (4 items x 5 points):

Criteria Performance Indicators Points

Content Provided pieces of evidence, supporting details, and factual scenarios 3

Organization of ideas Expressed the points in a clear and logical arrangement 2
TOTAL 5

02 Activity 3 - ARG *Property of STI

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