Ref:

Safaricom Incident Report

Nokia HSSE Incident Report
MU QHS QHS Audit

Category

OHS Management System

Documentation

Supplier Management

Performance Management

Training

Quality Management
Quality Management

HSSE Support

QHS Management system tool

 NOKIA KENYA - SAFARICOM C

Action Item

Review of Nokia HS Specifications and Safaricom OHS schedule

Gap Analysis - Nokia HS requirements and Safaricom OHS Schedule

Review and updating of Global standards Gap Analysis

Action plan to closure gaps from Global Standards Gap Analysis

Review of Nokia Kenya OHS SOPS

Localized procedures to be reviewed and recommunicated to suppliers.

Review supplier on-boarding procedure to ensure the Gate 1 and Gate 2 processes are incorporated and
implemented

Issue Nokia Kenya - Supplier Audit procedure

Communicate Nokia HS Specifications to suppliers

Supplier Audits Gate 1

Supplier Audits Gate 2

Re-communicate the Nokia consequence management process to all suppliers to ensure clear understanding of
requirements
Establish and Monitor Project KPIs to enable monthly reporting to the project team and client wrt QHS
performance.
Track and monitor subco performance on Monthly basis - Conduct monthly audit on supplier teams in line with
Gate 2 requirements.

Safaricom Monthly KPIs Dashboard

Schedule quarterly reviews with client on H&S performance.

NDPc checklists to be reviewed to ensure that H&S criteria is properly defined and added by country QHS
Manager and approved by MUH for QHS
Competence and Training – Identify training gaps (Training matrix) and conduct refresher inductions for all
suppliers.

Amend OHS Induction Training to align to Nokia HS Specifications

OHS Inductions - Nokia

OHS Inductions - Suppliers

Retraining of all suppliers in Refusal to work, Nokia Supervisor as well as H&S Induction training.

Review of the Quality processes from material collection in Warehouse, Transport, Delivery and On-site
installation
Define site acceptance process in collaboration with client Field Operation Engineer to ensure completion prior
to moving from site.

HRPIA to be re-conducted on the project.

Both suppliers to be re-SMA’d

Procure Safety 360 Safety 360 is cloud-based, fully interactive. All HSE requirements and actions are
addressed in the system, by way of quick and easy steps ensuring involvement by all employees.
IA KENYA - SAFARICOM CT QHS ACTION PLAN

Responsibility Closure Date Status

QHS 6/15/2020 1 Done

QHS 6/15/2020 2 Done

QHS 6/15/2020 3 Done

QHS 8/30/2020 4 Ongoing

QHS 7/30/2020 5 Ongoing

HSSE 9/15/2020 6 Pending

QHS 6/15/2020 7 Done

QHS 6/15/2020 8 Done

Procurement/QHS 7/10/2020 9 Done

QHS 8/15/2020 10 Done

QHS 8/15/2020 11 Pending

PM 7/20/2020 12 Done

QHS 7/30/2020 13 Done

QHS 7/30/2020 14 Done

QHS 7/30/2020 15 Done

QHS 7/30/2020 16 Done

QHS/MU QHS 7/20/2020 17 Ongoing

QHS 6/15/2020 18 Done

QHS 6/30/2020 19 Done

QHS 8/15/2020 20 Pending

QHS 8/15/2020 21 Done

QHS 8/15/2020 22 Done

PM 9/15/2020 23 Done
PM 9/15/2020 24 Done

HSSE 8/15/2020 25 Done

HSSE 9/15/2020 26 Done

CDM End Q3 27 Ongoing

Comment

Done with support of MU QHS and Safaricom HS Specifications issued

and communicated
Done and Gaps identified. To be incorporated into Nokia Kenya HS
documentation and SOPs

Done and gaps identified

Ongoing

All Nokia Kenya SOPs under review and updates

Global HSSE Action (Glenn)

Supplier Audit management procedure issued and communicated

Supplier Audit management procedure issued and communicated

Nokia HS communicated to all suppliers

Scheduled for Week 30 and 31

Scheduled for Week 32 and 33

Done by Project Manager

Done and shared with project and Customer for July 2020

First supplier audits completed Week 32 and to follow on monthly basis

First dashboard shared for July 2020

First quartelry review in Week 32

Discussed with RSS Teams 17/8 Pending adaption

Gaps in training according to Nokia Global standards identified

New OHS training Material issued

Done for all existing suppliers and ongoing for new teams

Done for all existing suppliers and ongoing for new teams

Completed with support of Babak

Completed with support of Babak

Closed by Glenn Castle - HSSE

Completed by Glenn Castle and new SMA result shared

Final costing obtained.

 Item ID Assigned to

1 TASK-2880167 Ndegwa, Edmund (ndegwa)

2 TASK-2880183 Castle, Glenn (gcastle)

3 TASK-2880182 Ndegwa, Edmund (ndegwa)

4 TASK-2880181 Castle, Glenn (gcastle)

5 TASK-2880180 Castle, Glenn (gcastle)

6 TASK-2880179 Ndegwa, Edmund (ndegwa)

7 TASK-2880178 Otieno, Zedekiah (zotieno)

8 TASK-2880177 Ndegwa, Edmund (ndegwa)

9 TASK-2880176 Ndegwa, Edmund (ndegwa)

10 TASK-2880175 Wekesa, Victor (wekesa)

11 TASK-2880174 Otieno, Zedekiah (zotieno)

12 TASK-2880173 Alindi, Godfrey (alindi)

13 TASK-2880170 Wekesa, Victor (wekesa)

14 TASK-2880169 Otieno, Zedekiah (zotieno)

15 TASK-2880168 Ndegwa, Edmund (ndegwa)

16 TASK-2880166 Ndegwa, Edmund (ndegwa)

17 TASK-2880165 Ndegwa, Edmund (ndegwa)

Description

Competence and Training – Identify training gaps (Training matrix) and conduct refresher inductions for all suppliers.

Localized procedures to be reviewed and re-communicated to suppliers.

NDPc checklists to be reviewed to ensure that H&S criteria is properly defined and added by country QHS Manager and approved by
MUH for QHS - Rodney van Wyk

Both suppliers to be re-SMA’d to ensure requirements of Nokia standards are met.

HRPIA to be re-conducted on the project.

Retraining of all suppliers in Refusal to work, Nokia Supervisor as well as H&S Induction training.

Define headcount evaluation and allocation process to include in-country QHS Manager sign-off for any new projects as well as
expansion on current projects. to be done in collaboration with country QHS Manager

Schedule quarterly reviews with client on H&S performance.

Conduct monthly audits on supplier teams in line with Gate 2 requirements.

Define site acceptance process in collaboration with client Field Operation Engineer to ensure completion prior to moving from site.

Align with client recovered material handling process to ensure clearly controlled agreed process.

Review of the Quality processes from material collection in Warehouse, Transport, Delivery and On-site installation. This need to tie
up with action on material handling process linked to Zedekiah.

Re-communicate the Nokia consequence management process to all suppliers to ensure clear understanding of requirements.

Appoint additional H&S resources to assist in completing on-site inspections as well as increasing site visit frequency.

Establish and Monitor Project QHS KPIs to enable monthly reporting to the project team and client wrt QHS performance.

Review and implement the supplier performance management process, under guidance of Rodney van Wyk

Review supplier on-boarding procedure to ensure the Gate 1 and Gate 2 processes are incorporated and implemented. Assignee to
work with Rodney van Wyk to ensure proper alignment
Status Due date Completion date Evidence Link

Closed 9/30/2020 10/18/2020 Training certificates - Shiku https://nokia-my.sharepoint.com/:f:/r/personal/e

Closed 9/15/2020 7/17/2020 Communication emails to suppliers - Glenn https://nokia-my.sharepoint.com/:f:/r/personal/e

Closed 9/15/2020 9/16/2020 NDPc Checklists - Babak https://nokia-my.sharepoint.com/:f:/r/personal/e

Closed 9/15/2020 7/24/2020 SMA on Archer tool

Closed 9/15/2020 8/17/2020 HRPIA on Archer tool

Closed 9/15/2020 9/16/2020 Training certificates - Shiku https://nokia-my.sharepoint.com/:f:/r/personal/e

Additional resources
Closed 8/15/2020 9/16/2020 Project QHS resourcing https://nokia-my.sharepoint.com/:f:/r/personal/e
Safaricom CT - QHS Org Chart
Initial Done August 2020
Closed 8/17/2020 8/18/2020 https://nokia-my.sharepoint.com/:f:/r/personal/e
Next November 2020 did not take place

Closed 9/15/2020 9/16/2020 Monthly governance - Evidences https://nokia-my.sharepoint.com/:f:/r/personal/e

Victor to share evidence

Closed 9/15/2020 8/18/2020 https://nokia-my.sharepoint.com/:f:/r/personal/e
Confirm with Babak

Closed 9/15/2020 9/15/2020 See details in Archer https://nokia-my.sharepoint.com/:f:/r/personal/e

Closed 9/15/2020 9/15/2020 Material handling process evidence on Archer https://nokia-my.sharepoint.com/:f:/r/personal/e

email evidences and acknowledgement by supplier

Closed 8/15/2020 8/13/2020 https://nokia-my.sharepoint.com/:f:/r/personal/e
Managers

Closed 8/15/2020 9/16/2020 Evidence in Archer https://nokia-my.sharepoint.com/:f:/r/personal/e

Weekly QHS Dashboards

Closed 8/15/2020 8/18/2020 https://nokia-my.sharepoint.com/:f:/r/personal/e
Monthly QHS Dashboards

Closed 8/15/2020 8/18/2020 Supplier Monthly governance https://nokia-my.sharepoint.com/:f:/r/personal/e

Supplier audit - gate 1 and 2

Closed 8/15/2020 10/7/2020 https://nokia-my.sharepoint.com/:f:/r/personal/e
Supplier SMA (Re-SMA)
360 Costing YEAR 1
ANNUAL SUBSCRIPTIONS FEES
NOKIA Safety 360 Elite Annual Subscription
TESLA Safety 360 Elite Annual Subscription
REIME Safety 360 Elite Annual Subscription
OMNI Safety 360 Elite Annual Subscription
SPECTRUM Safety 360 Elite Annual Subscription
AFRO Safety 360 Elite Annual Subscription

YEAR 2
ANNUAL SUBSCRIPTIONS FEES
NOKIA Safety 360 Elite Annual Subscription
TESLA Safety 360 Elite Annual Subscription
REIME Safety 360 Elite Annual Subscription
OMNI Safety 360 Elite Annual Subscription
SPECTRUM Safety 360 Elite Annual Subscription
AFRO Safety 360 Elite Annual Subscription
Number of employees Annual Subscription Fee Set up and Training Hosting Cost
20 26,300.00 9000 10812
45 17,900.00 9000 10812
45 17,900.00 9000 10812
35 15,700.00 9000 10812
35 15,700.00 9000 10812
35 15,700.00 9000 10812
45000

Number of employees Annual Subscription Fee Set up and Training Hosting Cost
20 26,300.00 0 10812
45 17,900.00 0 10812
45 17,900.00 0 10812
35 15,700.00 0 10812
35 15,700.00 0 10812
35 15,700.00 0 10812
Total Cost Rand Total USD 0.061
46,112.00 2,812.83
37,712.00 2,300.43
37,712.00 2,300.43
35,512.00 2,166.23
35,512.00 2,166.23
35,512.00 2,166.23

Total Cost Rand

37,112.00 2,263.83
28,712.00 1,751.43
28,712.00 1,751.43
26,512.00 1,617.23
26,512.00 1,617.23
26,512.00 1,617.23