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  • Quality - A Levels

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    ayushi hurdoyal
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    1) Higher quality results in higher costs due to the costs of prevention, appraisal, internal failure, and external failure. However, the cost of improving quality is less than the resulting savings. 2) There are different views on how to define quality, as it can be interpreted differently depending on customers and their requirements. 3) Quality costs are those incurred to prevent poor quality, appraise quality, and deal with internal and external failures, which are in excess of what would have been incurred if products or services were performed exactly right the first time.

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    QUALITY- A LEVELS

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    1) Higher quality results in higher costs due to the costs of prevention, appraisal, internal failure, and external failure. However, the cost of improving quality is less than the resulting savings. 2) There are different views on how to define quality, as it can be interpreted differently depending on customers and their requirements. 3) Quality costs are those incurred to prevent poor quality, appraise quality, and deal with internal and external failures, which are in excess of what would have been incurred if products or services were performed exactly right the first time.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    3 views1 page

    Quality - A Levels

    Uploaded by

    ayushi hurdoyal
    1) Higher quality results in higher costs due to the costs of prevention, appraisal, internal failure, and external failure. However, the cost of improving quality is less than the resulting savings. 2) There are different views on how to define quality, as it can be interpreted differently depending on customers and their requirements. 3) Quality costs are those incurred to prevent poor quality, appraise quality, and deal with internal and external failures, which are in excess of what would have been incurred if products or services were performed exactly right the first time.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    1) Higher quality

    means higher cost


    Quality is a
    When asked perception
    what Few can define
    differentiates quality in measurable established by the Three views
    their product or of quality 2) The cost of
    service.
    terms that can be
    proved
    customers. Cost of quality cost improving quality
    operationalizad. is less than the
    resulting savings
    Different
    people
    interpret 3) Quality costs
    quality Definition are those incurred
    Lean a group
    differently The degree to which a in excess of those
    discussion for commodity meets the
    this themme in that would have
    product quality requirements of the customer been incurred if
    order to at the start of its life.
    service quality undersatand the product were
    eficiency exactly the built or the service
    eficacy meanning of: performed exactly
    continuous right the first time
    improvement
    Competitiveness
    1) Cost of prevention

    2) Cost of appraisal
    Quality costs

    QUALITY
    3) Cost of internal
    failure

    4) Cost of external
    Productivity A business failure
    Output: Is approach and
    tipically philosophy in wich
    measured in An economic all elements of the
    revenues and measure of process are
    other GDP output per unit Total quality integrated in order
    components of input. to meet the needs
    such as and expectations of
    business Inputs: customers.
    inventories. Include
    labor and
    capital. Indicators of customer satisfaction
    ISO 9001: In order to Frontline empowerment
    (International Total quality achieve Exelent hiring, trining, attitude and
    Standard management continuous morale for front line employees
    Organization, improvement of Proactive customer service system
    Norma) the integration of all the quality of Use of all listening posts
    The effects functions and goods and Quality requirements of market
    of Quality Standard processes within an services. Commitment to customers
    are with which organization Understanding customer
    experience to know requirements
    d by the how to do Service standars meeting
    customers. In order to achieve
    things. customers requirements
    continuous
    improvement of the
    quality of goods and
    services.
    FOR MORE RESOURCES ON
    IGCSE/ A LEVEL/ IB
    BUSINESS, VISIT
    DINESHBAKSHI.COM

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