MEMORIAL HEALTHCARE 2022 EMPLOYEE SURVEY

DETAILS MHS.91986-Lopez, Suzanne - Manager - Patient Financial CURRENT VIEW: Rollup

Services

All Categories All Items 10 Highest 10 Lowest

Your Overall Last Yr Score

# Category Avg Distribution Variance Variance

# Autonomy 4.44 -0.03 -0.23

Communication 4.03 -0.10 +0.25

# Customer Focus 3.75 -0.46 -0.33

Engagement 4.10 -0.24 -0.03

Management 3.70 -0.55 -0.34

Mission 4.19 -0.28 +0.02

Physician Relationships 4.07 -0.16 +0.15

# Quality 4.19 -0.26 +0.08

# Senior Management 3.53 -0.57 -0.44

Survey Follow Up 3.75 -0.25 -0.14

Teamwork 3.75 -0.49 -0.08

# Workload 4.00 -0.04 +0.06

# Diversity, Equity, Inclusion 4.04 -0.34 -0.15

Resilience 3.94 -0.15 +0.02

All Categories All Items 10 Highest 10 Lowest

Last Yr
Your Overall Score

# Category 4 Item Avg Distribution Variance Variance

# Autonomy
I clearly understand what is expected of me to meet performance
4.44 -0.03 -0.23
4 expectations.

Communication Organizational goals are clearly communicated. 4.19 -0.13 +0.02

Different work areas in this organization communicate effectively

Communication 3.88 -0.05 +0.59
with each other.

# Customer Focus This organization cares about its patients. 4.31 -0.13 +0.14

# Customer Focus
The quality of patient care at this organization has improved in the
3.80 -0.18 -0.14
4 last 12 months.

# Customer Focus
I have the tools and resources I need to provide the best care to our
3.19 -0.99 -0.87
4 patients.

# Diversity, Equity, Inclusion This organization values employees from different backgrounds. 4.31 -0.09
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+0.09
All Categories All Items 10 Highest 10 Lowest

Last Yr
Your Overall Score

# Category 4 Item Avg Distribution Variance Variance

# Autonomy
I clearly understand what is expected of me to meet performance
4.44 -0.03 -0.23
4 expectations.

Communication Organizational goals are clearly communicated. 4.19 -0.13 +0.02

Different work areas in this organization communicate effectively

Communication 3.88 -0.05 +0.59
with each other.

# Customer Focus This organization cares about its patients. 4.31 -0.13 +0.14

# Customer Focus
The quality of patient care at this organization has improved in the
3.80 -0.18 -0.14
4 last 12 months.

# Customer Focus
I have the tools and resources I need to provide the best care to our
3.19 -0.99 -0.87
4 patients.

# Diversity, Equity, Inclusion This organization values employees from different backgrounds. 4.31 -0.09 +0.09

# Diversity, Equity, Inclusion

This organization demonstrates a commitment to workforce
4.13 -0.29 +0.07
4 diversity.

# Diversity, Equity, Inclusion

The person I report to treats all employees equally regardless of their
3.69 -0.64 -0.59
background.

Engagement I am proud to tell people I work for this organization. 4.56 +0.02 +0.28

I would feel comfortable referring family and friends to receive care

Engagement 4.25 -0.21 +0.07
at this organization.

Engagement I would recommend this organization as a good place to work. 4.00 -0.36 -0.11

I am motivated to contribute more than what is expected of me in

Engagement 3.94 -0.31 +0.05
my job.

Engagement I would like to be working at this organization three years from now. 3.94 -0.33 -0.45

I would stay with this organization if offered a similar position

Engagement 3.94 -0.25 +0.05
elsewhere.

Management The person I report to cares about me as a person. 3.94 -0.37 -0.06

Management The person I report to is receptive to new ideas. 3.75 -0.51 -0.19

The person I report to provides recognition for employees who do a

Management 3.69 -0.49 -0.31
good job.

I can speak with my supervisor about my concerns or suggestions

Management 3.44 -0.84 -0.78
without fear of repercussions or retaliation.

I thoroughly understand how my job contributes to the mission of

Mission 4.25 -0.23 -0.03
this organization.

Mission My daily work is meaningful. 4.13 -0.34 +0.07

I have the support I need from physicians in this work setting to care
Physician Relationships 4.20 -0.06 +0.28
for patients.

There is good coordination of effort among the physicians and staff

Physician Relationships 3.93 -0.29 +0.01
in my work group.

# Quality This organization provides high quality care. 4.19 -0.26 +0.08
4

I am able to disconnect from work communications during my free Page: 2 of 6

Resilience 4.00 -0.11 0.00
 4

I am able to disconnect from work communications during my free

Resilience 4.00 -0.11 0.00
time (emails, phone calls).

Resilience I can enjoy my personal time without focusing on work matters. 3.88 -0.21 +0.05

# Senior Management
Senior management's actions support this organization’s mission
3.69 -0.49 -0.48
4 and values.

# Senior Management Senior management genuinely cares about our employees. 3.38 -0.64 -0.40
4

Survey Follow Up Information from this survey will be used to make improvements. 3.75 -0.25 -0.14

Teamwork My department works well together. 3.75 -0.49 -0.08

# Workload I can effectively balance my work and personal life. 4.13 -0.09 +0.07

# Workload The workload expected of me is realistic. 3.88 +0.01 +0.05

4

All Categories All Items 10 Highest 10 Lowest

Last Yr
Your Overall Score

# Category 4 Item Avg Distribution Variance Variance

Engagement I am proud to tell people I work for this organization. 4.56 +0.02 +0.28

# Autonomy
I clearly understand what is expected of me to meet performance
4.44 -0.03 -0.23
4 expectations.

# Customer Focus This organization cares about its patients. 4.31 -0.13 +0.14

# Diversity, Equity, Inclusion This organization values employees from different backgrounds. 4.31 -0.09 +0.09

I thoroughly understand how my job contributes to the mission of

Mission 4.25 -0.23 -0.03
this organization.

I would feel comfortable referring family and friends to receive care

Engagement 4.25 -0.21 +0.07
at this organization.

I have the support I need from physicians in this work setting to care
Physician Relationships 4.20 -0.06 +0.28
for patients.

# Quality This organization provides high quality care. 4.19 -0.26 +0.08
4

Communication Organizational goals are clearly communicated. 4.19 -0.13 +0.02

# Workload I can effectively balance my work and personal life. 4.13 -0.09 +0.07

All Categories All Items 10 Highest 10 Lowest

Last Yr
Your Overall Score

# Category 4 Item Avg Distribution Variance Variance

# Customer Focus
I have the tools and resources I need to provide the best care to our
3.19 -0.99 -0.87
4 patients.

# Senior Management Senior management genuinely cares about our employees. 3.38 -0.64 Page:
-0.403 of 6
4
All Categories All Items 10 Highest 10 Lowest

Last Yr
Your Overall Score

# Category 4 Item Avg Distribution Variance Variance

Engagement I am proud to tell people I work for this organization. 4.56 +0.02 +0.28

# Autonomy
I clearly understand what is expected of me to meet performance
4.44 -0.03 -0.23
4 expectations.

# Customer Focus This organization cares about its patients. 4.31 -0.13 +0.14

# Diversity, Equity, Inclusion This organization values employees from different backgrounds. 4.31 -0.09 +0.09

I thoroughly understand how my job contributes to the mission of

Mission 4.25 -0.23 -0.03
this organization.

I would feel comfortable referring family and friends to receive care

Engagement 4.25 -0.21 +0.07
at this organization.

I have the support I need from physicians in this work setting to care
Physician Relationships 4.20 -0.06 +0.28
for patients.

# Quality This organization provides high quality care. 4.19 -0.26 +0.08
4

Communication Organizational goals are clearly communicated. 4.19 -0.13 +0.02

# Workload I can effectively balance my work and personal life. 4.13 -0.09 +0.07

All Categories All Items 10 Highest 10 Lowest

Last Yr
Your Overall Score

# Category 4 Item Avg Distribution Variance Variance

# Customer Focus
I have the tools and resources I need to provide the best care to our
3.19 -0.99 -0.87
4 patients.

# Senior Management Senior management genuinely cares about our employees. 3.38 -0.64 -0.40
4

I can speak with my supervisor about my concerns or suggestions

Management 3.44 -0.84 -0.78
without fear of repercussions or retaliation.

The person I report to provides recognition for employees who do a

Management 3.69 -0.49 -0.31
good job.

# Senior Management
Senior management's actions support this organization’s mission
3.69 -0.49 -0.48
4 and values.

# Diversity, Equity, Inclusion

The person I report to treats all employees equally regardless of their
3.69 -0.64 -0.59
background.

Survey Follow Up Information from this survey will be used to make improvements. 3.75 -0.25 -0.14

Teamwork My department works well together. 3.75 -0.49 -0.08

Management The person I report to is receptive to new ideas. 3.75 -0.51 -0.19

# Customer Focus
The quality of patient care at this organization has improved in the
3.80 -0.18 -0.14
4 last 12 months.
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# Customer Focus
The quality of patient care at this organization has improved in the
3.80 -0.18 -0.14
4 last 12 months.

 About

SURVEY DATES  Sep 26 - Oct 9 2022 AGREEMENT RATING SCALE AVERAGE SCORE
 16 Total Responses
1 Strongly Disagree > 4.45
< 4.04
2 Disagree
3 Neither Agree Nor Disagree
VARIANCE
4 Agree
5 Strongly Agree > 0.15
< -0.15

SYMBOLS

# Key Category
4 Key Item

 Options Scores: Mean

Page: 5 of 6
 About

SURVEY DATES  Sep 26 - Oct 9 2022 AGREEMENT RATING SCALE AVERAGE SCORE
 16 Total Responses
1 Strongly Disagree > 4.45
< 4.04
2 Disagree
3 Neither Agree Nor Disagree
VARIANCE
4 Agree
5 Strongly Agree > 0.15
< -0.15

SYMBOLS

# Key Category
4 Key Item

 Options Scores: Mean

Page: 6 of 6