DELTA DR 2021 - Phase 1 Scope Statement (Updated 27082019)

Project Phase 1 - updated Scope
Statement (v 27.08.2019)
DELTA Security AG

DELTA 2021 Pre-Study Results

Secure Link Services AG
Innovation Center
Haldenstrasse 23
8306 Brüttisellen, Switzerland
CH 044 805 8044
US (213) 260-1291
www.selise.ch
Title Image Courtesy: Anik Arefin, Business Consultant, SELISE - Trekking in Nepal

Project Phase 1 - Scope Statement
DELTA 2021 - DELTAGroup & DELTA Security AG

Change Log
Date Editor E-Mail Status
August 5, 2019 Nehrin Radeyha nr@selise.ch First Draft
August 6, 2019 Nabil Adnan na@selise.ch Review
August 8, 2019 Bobby Leu bl@selise.ch Final Review
August 25, 2019 Nehrin Radeyha nr@selise,ch Updated
August 27, 2019 Nabil Adnan na@selise.ch Review
August 27, 2019 Bobby Leu bl@selise.ch Final Review

2 | 21
© Secure Link Services Ltd, Switzerland, 2019

This document is confidential. It contains trade secrets and is legally privileged or otherwise protected from disclosure.


Table of Contents
1.0 Stakeholders & Owners 5
2.0 Background 6
3.0 Business Objectives 6

3.1 Broad Objectives 6
3.2 Specific Objectives 7
4.0 Target Ambition 2021 7

4.1 Key Priorities 7
4.2 Other Modules 8
5.0 Scope 9
5.1 DELTAGroup HR & DELTA Academy 9
5.1.1 Relevant Actors 9
5.1.2 Solution Components (Role Relevant) 9
a. Application forms 9
b, Application manager 9
c. Application management status monitor 10
d. Employee Directory 10
f. General Solution Components (DELTAGroup HR & DELTA Academy) 12
5.2 Automatic Personnel Planning 12
5.2.2 Solution Components (Role Relevant) 13
a. Order Management 13
b. Project Management 13
c. Calendar Integration (Events) 15
d. Invoice Generation 17
e. Project Status Monitor 17
f. Statistics Reporting Tool 17
5.3 New CRM System 18
5.3.2 Solution Components 18
a. Criteria Based Employee Administration 18
b. Logbook/History of Changes in Profiles 18
c. Marketing Campaigns 18
d. Training Tracking, Training & Education History 18
e. Standard Template Management 19
f. CTI (Computer Telephony Integration) 19
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5.4 Solution Breakdown with Pricing 20
5.5 Payment Schedule 21
6.0 Release Plan 22
7.0 Milestone Planning and Product Acceptance 23

7.1 Planning & Methodology 23
7.2 Product Acceptance 23
8.0 Assumptions and Dependencies 23

8.1 Assumptions 23
8.2 Dependency 23
10.0 New Requirements & Scope Change 24
11.0 SELISE ECAP 24
12.0 Disclaimer 24
13.0 Signatures 25

4 | 21



1.0 Stakeholders & Owners
Name Product Role Organization and Job Title
Markus Biedermann Sponsor DELTAgroup - VRP
Marcel Schneider Stakeholder DELTAgroup - IT
Fabian Hitz Stakeholder DELTAgroup - Leiter Einsatzmgmt
Julian Weber Business Consultant SELISE - CEO
Bobby Leu Business Consultant SELISE - COO
Marlena Valentin Business Analyst SELISE - Sales Manager
Nehrin Radeyha Business Analyst SELISE - Business Analyst
Nabil Adnan Development Manager SELISE - Business Consultant

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2.0 Background
On occasion of DELTAgroup’s 30th anniversary in March 2021, the company intends to pursue
the holistic ambition of improving upon general efficiency, employee and customer experience.
The DELTAgroup currently has a website where prospective employees (candidates) drop in their
applications, after which they are processed and onboarded to DELTAgroup as either part time
or permanent employees.
Based on their skillset, these employees are then assigned to different events when customers
place an order for a DELTAgroup personnel/fleet.
All the information mentioned above, i.e offers, orders, payroll relevant data and work hours, as
well as subsequent invoices are currently stored in DELTAgroup’s EM-Tool (ERP), which is the
datasource for a number of customers facing touchpoints.
3.0 Business Objectives

3.1 Broad Objectives
In order to pursue the holistic ambition mentioned above, the company aims to improve upon
existing systems, and develop new integrated systems that will work together to provide
best-in-class digital end-to-end employee and customer experience along the DELTAgroup value
chain from lead to cash.
Ultimately, this will involve the development/revamping of the following modules/functions, as
part of an umbrella app that encompasses all business functions. These modules/functions are:
● DELTAGroup HR & DELTA Academy
● Automatic Personnel Planning (with onsite assessment)
● CRM System (with Computer Telephony Integration)
● Customer Portal
● Employee-facing Payroll Application
● Billing & Quote Generation
● Statistics Reporting Tool
● Employee Application (MA-App)
● Motivational Tool
● Logistics and Inventory Management
The aforementioned modules/features will be addressed over the course of two development
phases, the first of which will address the priorities stated by DELTA Security. These priorities
are stated below as specific objectives, and collectively, they make up the scope for phase one.

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3.2 Specific Objectives
This document details upon the scope for phase one of the DELTA 2021 project. Specifically,
the scope for phase one has been stated as a key priority and will involve the development of the
following:
● DELTAGroup HR & DELTA Academy Module
● Automatic Personnel Planning ( with onsite assessment)
● New CRM System ( with Computer Telephony Integration)
4.0 Target Ambition 2021

4.1 Key Priorities
As a part of p hase one of the complete development timeline, the key priority modules must
each fulfil their individual requirements. These requirements are elaborated below:
a. DELTAGroup HR & Delta Academy
i. DELTAGroup HR
1. Application collection from multiple sources
2. Updated application forms (multilingual, responsive) with document
upload functionality
3. Automated emails at each stage of the hiring process
4. Modern UI for all the ends of the module/platform
5. Automatic deletion of rejected applications
6. Transfer addresses to the database of data records
ii. DELTA Academy
1. Training Planning
2. Registration possibility for training courses
3. Course overviews and registration options
4. E-learning
5. Payment integration for external participants (course applicants who are
not employed by DELTASecurity or DELTAGroup)
b. Automated Personnel Planning

i. Automated planning of proposals
ii. Forecasting/open positions/peaks/limit violation considerations
iii. Automated steps in planning (wish list dispatch, repeat dispatch, information
window and status monitor per order
iv. Assignment of planners per order
c. New CRM System

i. Criteria-based employee administration
ii. Logbook/history of changes in profile and qualification
iii. Marketing campaigns
iv. Training tracking
v. Training and education history
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vi. Standard template for shipping shipments
vii. CTI (Computer Telephony Integration) for making phone calls from within the
CRM.
During the pre-study, it was observed that there are some modules that are not currently stated
as priorities, and yet they show high relevance to the priority modules themselves.
This scope therefore also combines the requirements of these related modules with the
requirements of the priority modules in order to create one complete and holistic
solution. This ensures that the solution delivered at the end of phase one has optimum
functionality.
As such, the Automated Personnel Planning Module is directly related to the Statistics Reporting
Tool, and the DELTAGroup HR & Delta Academy module is related to the Employee Directory.
The requirements of each of these related modules (as stated by DELTA Security or otherwise,
based on relevance) are stated below:
a. Statistics Reporting Tool
i.
Management cockpit
ii.
Standard statistics reporting across all modules
iii.
Monitoring key performance indicators
iv.
Forecasting/open positions/peaks/limit violation considerations.

b. Employee Directory
i. Criteria based employee administration
ii. Log book / history of changes in proﬁle and qualiﬁcations
iii. Standard document management system (DMS).
The aforementioned requirements have been taken under consideration during the conception of the
Automated Personnel Planning Module and the DELTAGroup HR & Delta Academy Module.
4.2 Other Modules

After the implementation of the first phase, t he second phase will address the other modules
as per DELTA Security’s requirements. These modules are stated below:
a. Employee-facing Payroll Application

b. Billing & Quote Generation
c. Employee Application (MA-App)
d. Motivational Tool
e. Logistics and Inventory Management
The details, requirements, feature breakdown, costs and effort estimation of the
aforementioned modules will be detailed out in a separate scope before phase 2 kicks off.
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5.0 Scope
Considering the priorities stated earlier, this section elaborates on the modules and their
underlying features, which are explored from the point of view of the system’s actors. All details
are for the scope of phase one of the DELTA 2021 project.
5.1 DELTAGroup HR & DELTA Academy
5.1.1 Relevant Actors
The actors relevant to DELTAGroup HR and DELTA Academy module are:

● DELTA Admin
● Applicants
● Recruiters/HR Team Member
● Academy Leaders
● External participants of courses offered by DELTA Academy
● DELTA Security/ServX/BASIC Security Employee
5.1.2 Solution Components (Role Relevant)
a. Application forms
Actors involved: Applicants

As an applicant interested in submitting my job application to DELTA Security/ServX/BASIC
Security, I will be able to:
● Access the job application form after being redirected to it from the job description
page/document,
● Fill up the form with all my relevant details,
● Upload any relevant document, image or video relevant to my application,
● Submit my application so that it may be reviewed by the relevant authority from DELTA
and
● Receive credentials to log in to the application portal if my job application is accepted by
DELTA.
Note: M
aintaining job vacancies and description on DELTA Security’s website is not included within the current
scope.
b, Application manager
Actors involved: DELTA Admin, Recruiters/HR Team Member

As the DELTA Admin with access to the umbrella application, I will be able to:
● View all job specific applications ,
● View all documents attached to the applications,
● Assign HR team members to individual job applications and their applicant,
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● Select candidates to be assessed formally,
● Schedule interviews with selected applicants,
● Initiate the verification process for selected applicants,
● Move applicants to the “hired” list, so that their profiles may be created and updated in
the employee directory, and
● Add a new applicant from within the application portal.
As a R
ecruiter/HR Team member with login credentials to the umbrella application, I will be
able to:
● View all relevant job applications that have been assigned to me,
● View all documents attached to the applications,
● Select candidates to be assessed formally,
● Schedule interviews with selected applicants,
● Initiate the verification process for selected applicants, and
● Move applicants to the “hired” list, so that their profiles may be created and updated in
the employee directory.
c. Application management status monitor
Actors involved: DELTA Admin, Recruiters/HR Team Member, Applicant

As a user with Admin access credentials, to the umbrella application, I will be able to view the
overall status of applications (general, any related KPIs, forecasting etc) in the status monitor in
this module.
As a R
able to view the status of applications (general, any related KPIs, forecasting etc) that are
assigned to me only.
As an Applicant with login credentials to the application portal, I can view only the status of my
application (the stage of the assessment that it is in).
d. Employee Directory
Actors involved: DELTA Admin, Recruiters/HR Team Member, Applicant

As a user with Admin access credentials to the umbrella application, I will be able to:
● View all employees enlisted in the directory,
● Manage old and new employee profiles,
● Add or delete profiles, or mark profiles as “active” or “inactive”, and
● View all documents attached to employee profiles.
As a R
able to:
● View all employees enlisted in the directory, and
● View all documents attached to employee profiles.
As an Applicant with login credentials to the application portal, I will be able to view only my
profile only if I have been hired as an employee of DELTA Security/ServX/BASIC Security.
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As DELTA Security/ServX/BASIC Security Employee with login credentials to the application
portal, I will be able to view only my profile that has been drawn in from the Employee Directory.
e. Education & Learning (DELTA Academy)

Actors involved: DELTA Academy Leaders, DELTA Security/ServX/BASIC Security Employee,
External participants of courses offered by DELTA Academy.
As a D
ELTA Academy Leader w
ith login credentials to the application portal, I will be able to:
● Create a new course,
● State the date and the venue where the course will be conducted,
● View my events calendar where there will be a slot booked for every event,
● View names and details of people who have applied to undertake onsite courses and/or
training events,
● Plan courses and create course materials for training events,
● View training progress of the people who have applied to undertake the onsite courses
and/or training events,
● Create online course materials that people can complete a s part of elearning,
● View names and details of people who have applied to undertake online courses,
● View training progress of the people who have applied to undertake the online courses,
and
● Issue certificates when people have completed a course (online or onsite) in a
satisfactory manner,
As a D
ELTA Security/ServX/BASIC Security Employee with login credentials to the umbrella
application, I will be able to:
● View the courses that are being offered by DELTA Academy, as listed on their website
(online or onsite),
● Register for these courses (online or onsite),
● Get an in-app calendar notification and a calendar slot filled for every event that I have
signed up for,
● Gain access to any and all e-learning or similar course materials that are being offered by
the DELTA Academy,
● View my progress on each of these courses,
● Receive a certificate upon successful completion of the course and
● View the certificate from my profile.
As an External participant of courses offered by DELTA Academy, I will be able to:
● View the courses that are being offered by DELTA Academy, as listed on their website
(online or onsite),
● Create a free account that will allow me to access a profile,
● Register for courses (online or onsite),
● Make payments for desired courses only if I have opened a free account and
registered for said course,
● View my profile where I will gain access to all course materials (online or onsite) if they
are being provided by the Academy Leader, and
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● View my progress on each of these courses.
f. General Solution Components (DELTAGroup HR & DELTA Academy)
Apart from the role relevant solution components mentioned above, this module also includes;
Automatic Application Sorting
In order to ensure that only relevant applications are received at the DELTAGroup HR & DELTA
Academy module, the system will automatically filter out applications that do not fit the criteria
stated in the job description. This includes:
● Automatic rejection of irrelevant CVs based on pre-set criteria and/or keywords,
● Automatic archiving/deletion of rejected applications after a pre-set amount of time so
that they do not appear in the module,
● Blacklisting certain profiles so that their applications are always rejected (for example:
applicants who are under 21), and
● Rejecting applications that have already been rejected before.
Automatic Update of Employee Directory
Once prospective applicants have been assessed by DELTAGroup HR, his/her application status
will be changed from “verification ongoing” to “hired”. Once this happens, the system will allow
members of the HR team to add this newly hired employee into the Employee Directory by
creating a new employee profile.
Automated Emails to the Applicant
Whenever the applicant is moved from one assessment stage to the next, the system will
automatically send an email to the applicant informing him/her of this change. Additionally, the
applicant will also be able to view this his/her assessment progress by logging into the
application portal using that credentials that were previously emailed to him/her.
Migration of Existing Applications or Personnel Details
The scope of this phase also includes the migration of all existing employee details, or
applications (CVs, documents or images). These applications and profile details will be migrated
from DELTA Security’s HIS and Visual Address onto the new application’s database.
5.2 Automatic Personnel Planning
The actors relevant to the Automatic Personnel Planning module are:

● DELTA Security Authority
● Project Planner
● DELTA Security/ServX/BASIC Security Employees
● Onsite Team Leader
● Onsite Quality Inspector
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5.2.2 Solution Components (Role Relevant)
a. Order Management
Actors involved: D
ELTA Authority, Planner
As the relevant DELTA Authority, with login credentials to the umbrella application, I will be able
to:
● Receive the order request from the customer (outside the application portal)
● Create a profile for a customer (if the customer is new)
● Access existing customer profiles from within the application portal
● Upload, into the umbrella application, any document (image or video) that has been sent
by a customer
● FIll in the project details as specified by the customer,
● Mark events as critical (requiring immediate attention)
● Assign the event to a planner.
As a p
lanner with login credentials to the umbrella application, I will be able to:
● View the list of order requests that have been assigned to me
● View event name and locations
● View event date and type
● View the customer’s contact information
● View the requested dates of the order
● View urgent orders
● View event related special notes by the customer
● Download map and view critical zones in the venue, and
● Convert event into a project.
b. Project Management
Actors involved: DELTA Authority, Planner, DELTA Security/ServX/BASIC Security employees,

Onsite team leader, Inspector or Controller.
As the relevant DELTA Authority, with login credentials to the umbrella application, I will be able
to:
● View the project list for all customers
● View the status of projects
● View project details, and
● View the name and details of the planner who is responsible for the project.
As a p
● View all events assigned to me
● Create a project for a customer
● Convert orders into projects
● Edit customer given event details if necessary
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● View a list of available security personnel with their availability information (this will be
automatically suggested based on the requirements of the customer),
● Assign multiple security personnel to an event
● Add, edit or delete specific dates for security personnel to be on duty
● View a timeline of security personnel in a calendar representing their duty time and
dates
● View marked critical zones of the venue
● Assign particular security personnel to different critical zones
● View details (name, notes) and assigned security personnel in each critical zone
● View list of created projects as well as projects conducted in the past
● View status of each project, and
● Edit or remove projects.
As DELTA Security/ServX/BASIC Security employees with login credentials to the umbrella
● Receive notifications every time I am assigned to a project, and
● View the details of projects that have been assigned to me.
After the project has been completed successfully, should it be required, I will also be able to
download an Event Report in order to escalate any event or mishap that occurred during the
project runtime. I can also add images to the report should it be required.
As an Onsite Team Leader I will be given e
levated access to the project that has been assigned
to me. I will therefore be able to view all the features as per normal procedures, such as:
● Notifications every time I am assigned to a project, and
● Details of projects that have been assigned to me.
Should it be required, I will also be able to access and input data in an Event Report in order to
escalate any event or mishap that occurred during the project runtime. I can also add images to
the report should it be required.
Additionally, because of the elevated access, while onsite, I will also be able to login to the
application via mobile devices in order to:
● Access the following forms:
○ Action Report (to provide feedback on the project after it has been completed)
○ Manpower Report (to keep all other factors, such as starting time, ending time,
whether or not the right uniforms have been worn, etc)
○ Operating Report (to leave any remarks about the general progress of the event)
○ Warehouse Sheet (to keep a check of all the materials that my team has taken
from DELTA’s inventory), and
○ Quality Report (for individual assessment of team members)
● Fill up the aforementioned forms and share them, from within the portal, with relevant
higher authorities.
Furthermore, I can choose to temporarily provide access to some of my team-members to
finalize the job e.g. enter the final leaving time, do the material check if the said team-members
need to stay longer than the stipulated time of the job.
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As an Inspector or Controller w
ith no ties to the project (neutral individual) I can choose to do
quality inspections on certain projects. I will therefore be able to view all the features as per
normal procedures, such as:
● Notifications every time I am assigned to a specific project or pick a specific project to
inspect
● All relevant details (images, documents, etc) of the aforementioned project, and
● All details of projects that have been assigned to me for quality inspection.
Should it be required, I will also be able to access and enter data in the Event Report in order to
escalate any event or mishap that occurred during the project runtime. I can also add images to
the report should it be required.
Additionally, while onsite, I will also be able to login to the application via mobile devices in order
to:
● Access the following forms:
○ Quality Report (for individual assessment of team members), and
○ Control Report (to provide feedback on the overall nature of project execution).
● Fill up the aforementioned forms and share them, from within the portal, with relevant
higher authorities.
For both the onsite team leader and the quality inspector, the elevated access will be revoked after a
pre-specified time following the completion of the project. While onsite and during the runtime of the
project, both these roles will be able to access all the aforementioned forms from my mobile device by
logging into the portal through the mobile browser.
c. Calendar Integration (Events)
Actors involved: DELTA Authority, Planner, DELTA Security/ServX/BASIC Security employees,

Onsite team leader, Onsite quality inspector.
As DELTA Authority with login credentials to the umbrella application, I will be able to:
● View a calendar showing the following events:
○ Previously covered events
○ Upcoming events
○ Training events from DELTA Academy
● View events timeline
● Select type of calendar view (daily, weekly or monthly)
● View event names and their booked dates
● View the fleet that has been assembled for the event, and
● View the status of each event.
As a P
● View a calendar showing the following events (only the events that have been/were
previously assigned to me):
○ Upcoming events
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● View the fleet that has been assembled for the event, and
As DELTA Security/ServX/BASIC Security employees with login credentials to the umbrella
● View a calendar showing the following events (only the events that have been/were
previously assigned to me):
○ Upcoming events
● View all event invitations
● Accept or refuse event invitation,
● View event details (Name, location, date, notes, contact information),
● Select between months
● Select type of calendar view (daily, weekly or monthly), and
As an Onsite Team Leader with temporary elevated access to the portal, I will be able to:
● View a calendar showing the following events (only the events that have been assigned to
me):
○ Upcoming events
● View the team that has been assembled for the event, and
As an Onsite Quality Inspector with temporary elevated access to the portal, I will be able to:
● View a calendar showing the following events:
○ Upcoming events
○ Events that have been assigned to me for quality inspection.
● View the team that has been assembled for the event, and

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d. Invoice Generation
Actors involved: DELTA Authority, Planner.

● View all the invoices that have been sent out to customers, and
● View the planners who sent out each of these invoices to the customers.
As a P
● View a rough calculation of the costs that have been incurred when a project is created,
● Generate an invoice based on the order requests
● View the activity log for invoice creation,
● Email the invoice to the concerned customer, and
● View a list of all of my own project invoices that have been sent out to customers earlier.
e. Project Status Monitor
Actors involved: DELTA Authority, Planner.

● View a list of all events, within which I will be able to view
○ The event status
○ The fleet that has been assigned to the event, and
● View the progress of all currently ongoing events.
As a P
● View a list of all events that have been assigned to me and executed by me, within which
I will be able to view
○ The event status
○ The fleet that has been assigned to the event, and
● View the progress of all currently ongoing events that have been assigned to and are
being executed by me.
f. Statistics Reporting Tool
Actors involved: DELTA Authority (if applicable), DELTA Admin (Management)

As either an a
uthorized DELTA Member or as DELTA Admin, I will be able to:
● View order forecasts based on historical data,
● Forecasting open positions based on historical data and data from the Employee
Directory (system will alert the DELTA Member/Admin if there are too many inactive
employees in the Employee Directory)
● Get alert notifications related to limit violations (limits on orders, requirements etc), and
● Report trends based on historical data.

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5.3 New CRM System
The only actor relevant to this module is any authorized i nternal member of DELTAGroup or
DELTA Security.
5.3.2 Solution Components
a. Criteria Based Employee Administration
As an internal member of DELTAGroup or DELTA Security, I will be able to:

● Create different criteria of employee profiles and
● Manage employee profiles of different criteria and job roles for administrative purposes.
b. Logbook/History of Changes in Profiles

● Create employee and customer profiles in the CRM
● View change logs and activity timelines for both:
● DELTA Security and DELTAGroup employees and
● Customers.
c. Marketing Campaigns

● View, filter and sort through the list of customers and employees,
● Add a new customer or employee,
● View the list of contact persons for the customers,
● Add new contact person, edit their profiles and view their activity timelines,
● View the list of campaigns and their underlying details,
● Create a new campaign,
● Address different customer/employee segments based on gender, age, company, job
title, location etc.
● Export all settings and segmentation information to MailChimp, so that the campaign
may be designed and sent out from MailChimp, and
● View myself and other members with roles similar to mine under the “users” tab on the
side navigation panel.
d. Training Tracking, Training & Education History

● Track the training progress of DELTA employees and external members who have
registered for courses offered by DELTA Academy,
18 | 21



● View certificates that have been given to course takers for successful completion of the
course, and
● Update training, education and certificate information on employee profiles, so that they
may be taken under consideration during planning events for customers.
e. Standard Template Management
As an internal member of DELTAGroup or DELTA Security, I will be able to manage standard
email templates for the following uses:
● Informing candidates of their application assessment progress, and
● Informing customers of their order management progress (i.e order received, order
under process, order dispatched, customer feedback collection forms).
f. CTI (Computer Telephony Integration)

● Make calls to customer contact people or prospective job applicants via the calling
feature embedded in the CRM, and
● Maintain a record of all these calls in the CRM.

19 | 21



20 | 21



Zurich
Secure Link Services AG
Innovation Center, Haldenstrasse 23
8306 Brüttisellen, Switzerland
+41 (0) 448058044

Thimphu
Secure Link Services BT Pvt. Ltd
Bhutan Innovation Tech Center Babesa, P.O. Box 63
Thimphu, Bhutan
+975 17431890

Dubai
Secure Link Services FZ-LLC
Building 07, Dubai Outsource Zone, P.O. Box 345858
Dubai, United Arab Emirates
+97143794110

Dhaka
Secure Link Services BD Ltd
Midas Centre, H-05
R-16 (New) Dhanmondi
Dhaka-1209, Bangladesh
+88 02 9104556
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DELTA DR 2021 - Phase 1 Scope Statement (Updated 27082019)

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DELTA DR 2021 - Phase 1 Scope Statement (Updated 27082019)

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DELTA Security AG

Date Editor E-Mail Status

August 5, 2019 Nehrin Radeyha nr@selise.ch First Draft

August 6, 2019 Nabil Adnan na@selise.ch Review

August 8, 2019 Bobby Leu bl@selise.ch Final Review

August 25, 2019 Nehrin Radeyha nr@selise,ch Updated

August 27, 2019 Nabil Adnan na@selise.ch Review

August 27, 2019 Bobby Leu bl@selise.ch Final Review

© Secure Link Services Ltd, Switzerland, 2019

3.0 Business Objectives 6

4.0 Target Ambition 2021 7

© Secure Link Services Ltd, Switzerland, 2019

6.0 Release Plan 22

7.0 Milestone Planning and Product Acceptance 23

8.0 Assumptions and Dependencies 23

10.0 New Requirements & Scope Change 24

11.0 SELISE ECAP 24

12.0 Disclaimer 24

13.0 Signatures 25

© Secure Link Services Ltd, Switzerland, 2019

Name Product Role Organization and Job Title

Markus Biedermann Sponsor DELTAgroup ​- VRP

Marcel Schneider Stakeholder DELTAgroup ​-​ ​ IT

Fabian Hitz Stakeholder DELTAgroup ​- Leiter Einsatzmgmt

Julian Weber Business Consultant SELISE -​ CEO

Bobby Leu Business Consultant SELISE -​ COO

Marlena Valentin Business Analyst SELISE -​ Sales Manager

Nehrin Radeyha Business Analyst SELISE -​ Business Analyst

Nabil Adnan Development Manager SELISE -​ Business Consultant

© Secure Link Services Ltd, Switzerland, 2019

3.0 Business Objectives

© Secure Link Services Ltd, Switzerland, 2019

4.0 Target Ambition 2021

b. Automated Personnel Planning

c. New CRM System

© Secure Link Services Ltd, Switzerland, 2019

4.2 Other Modules

a. Employee-facing Payroll Application

© Secure Link Services Ltd, Switzerland, 2019

5.1 DELTAGroup HR & DELTA Academy

5.1.1 Relevant Actors

The actors relevant to DELTAGroup HR and DELTA Academy module are:

5.1.2 Solution Components (Role Relevant)

Actors involved: ​Applicants

Actors involved: ​DELTA Admin, Recruiters/HR Team Member

© Secure Link Services Ltd, Switzerland, 2019

c. Application management status monitor

Actors involved: ​DELTA Admin, Recruiters/HR Team Member, Applicant

Actors involved: ​DELTA Admin, Recruiters/HR Team Member, Applicant

© Secure Link Services Ltd, Switzerland, 2019

e. Education & Learning (DELTA Academy)

© Secure Link Services Ltd, Switzerland, 2019

f. General Solution Components (DELTAGroup HR & DELTA Academy)

5.2 Automatic Personnel Planning

5.2.1 Relevant Actors

The actors relevant to the Automatic Personnel Planning module are:

© Secure Link Services Ltd, Switzerland, 2019

Actors involved:​ DELTA Authority, Planner, DELTA Security/ServX/BASIC Security employees,

© Secure Link Services Ltd, Switzerland, 2019

© Secure Link Services Ltd, Switzerland, 2019

c. Calendar Integration (Events)

Actors involved:​ DELTA Authority, Planner, DELTA Security/ServX/BASIC Security employees,

© Secure Link Services Ltd, Switzerland, 2019

Markus Biedermann Sponsor DELTAgroup - VRP

Marcel Schneider Stakeholder DELTAgroup - IT

Fabian Hitz Stakeholder DELTAgroup - Leiter Einsatzmgmt

Julian Weber Business Consultant SELISE - CEO

Bobby Leu Business Consultant SELISE - COO

Marlena Valentin Business Analyst SELISE - Sales Manager

Nehrin Radeyha Business Analyst SELISE - Business Analyst

Nabil Adnan Development Manager SELISE - Business Consultant

Actors involved: Applicants

Actors involved: DELTA Admin, Recruiters/HR Team Member

Actors involved: DELTA Admin, Recruiters/HR Team Member, Applicant

Actors involved: DELTA Admin, Recruiters/HR Team Member, Applicant

Actors involved: DELTA Authority, Planner, DELTA Security/ServX/BASIC Security employees,

Actors involved: DELTA Authority, Planner, DELTA Security/ServX/BASIC Security employees,

Actors involved: DELTA Authority, Planner.

Actors involved: DELTA Authority, Planner.

Actors involved: DELTA Authority (if applicable), DELTA Admin (Management)

As an internal member of DELTAGroup or DELTA Security, I will be able to:

As an internal member of DELTAGroup or DELTA Security, I will be able to:

As an internal member of DELTAGroup or DELTA Security, I will be able to:

As an internal member of DELTAGroup or DELTA Security, I will be able to:

As an internal member of DELTAGroup or DELTA Security, I will be able to: