Question 1

 It refers to a manufacturing state where the product differs in design and characteristics due to
the combined natural influences in the production process.
Response: Chance variation
Correct answer: Chance variation
Score: 2 out of 2 Yes

Question 2
 It is a time-ordered plot of sample statistics that aims to monitor causes of output variation.
Response: Control chart
Correct answer: Control chart
Score: 2 out of 2 Yes

Question 3
 It refers to the organizational setting where control charts are useful because of its attribute
designed for promoting work efficiency.
Response: Industrial settings
Correct answer: Non-profit organizations
Score: 0 out of 2 No

Question 4
 Which of the following is NOT part of the steps involved in the implementation and deployment
of Statistical Process Control (SPC)?
Response: Ensure repeatability of methods
Correct answer: Establish SPC standards
Score: 0 out of 2 No

Question 5
 Explain the relevance of control charts in achieving continual improvement for industrial
settings. Give an example that will justify your explanation.
Response: Control charts allow process variation to be separated into common and special
causes and the causes to be treated separately.
Score: not graded yet

Question 6
 The use of control charts is useful in this area of an organization in terms of assisting the
company to become vigilant to the negative feedback of the customers that help them determine
their possible areas of improvement.
Response: Customer surveys
Correct answer: Customer surveys
Score: 2 out of 2 Yes

Question 7
 Match each item to a choice.
Response: It is a rationale of Statistical Process Control (SPC) that aims to improve processes
which yields improved products and services. => Continual improvement
Response: It refers to a manufacturing state where the product differs in design and
characteristics due to an identifiable cause which can be easily eliminated. => Random variation
Response: It is a rationale of Statistical Process Control (SPC) which aims to eliminate output
variations and impose production control resulting to lesser cost in inspection and audit of the
quality assurance team of a company. => Assignable variation
Response: It refers to a manufacturing state where the product fully conforms to its intended
design and characteristics. => Quality of conformance
Response: It states that the statistical process control aims to maximize resources and minimize
wastes in the production. => Sampling and auditing
Correct answer:
It is a rationale of Statistical Process Control (SPC) that aims to improve processes which yields
improved products and services. => Continual improvement
It refers to a manufacturing state where the product differs in design and characteristics due to
an identifiable cause which can be easily eliminated. => Assignable variation,

It is a rationale of Statistical Process Control (SPC) which aims to eliminate output variations
and impose production control resulting to lesser cost in inspection and audit of the quality
assurance team of a company. => Sampling and auditing,

It refers to a manufacturing state where the product fully conforms to its intended design and
characteristics. => Quality of conformance,

It states that the statistical process control aims to maximize resources and minimize wastes in
the production. => Lower cost of goods