Title: The Level of Satisfaction on Services Rendered by the Public Employees

Directions: Please answer according to knowledge of the topic

Part I. Demographic Profile

Name (Optional): _________________________________________________
Age: _______________
Sex: ( ) Male ( ) Female
Educational Attainment: ( ) Elementary ( ) High School
( ) Graduate School ( ) Post-Graduate School

Part II (Service Quality).

5- 4- 3- 2- 1-
Strongly Partiall Agree/ Partially Strongly
Agree y Agree Neutral Disagree Disagree
A. Tangibles
1. The office have modern looking
equipment.
2. The office physical facilities are visually
appealing.
3. The office reception desk employees are
neat in appearance.

B. Reliability
1. When the office promises to do something
by a certain time, it does so.
2. When customers have problems
employees the office will be sympathetic
and reassuring.
3. The office performs the service right the
first time.
4. The office provides its services at the time
it promises to do so.
5. The office insists on error-free records.

C. Responsiveness
1. Employees in the office tell you exactly
when the services will be performed.
2. Employees in the office give prompt
services.
3. Employees in the office are always willing
to help.
4. Employees in the office are never too busy
to respond to customers questions.

D. Assurance
1. Employees in the office insist confidence
in customers.
2. Employees in the office provide sufficient
 trust to customers placing confidence in
employees in this respect.
3. Employees in the office always respect
customers.
4. Employees in the office have necessary
knowledge to answer customer’s
questions.

E. Empathy
1. The office gives customer individual
attention.
2. The office has working hours suitable for
all customers.
3. The office has employees who give
customer personal attention.
4. The office has employees who give
customer personal attention.
5. The employees of the office understand
customer specific needs.

Note: Thank you for answering 😊