As per information’s from TI Head Assets of SMT (Many thanks to him) that there’s a serious

incident’s as describe into cropped CeRMAT below, (Company was hidden until incident’s
description are clear and finished an  investigation’s) such as : Drilling Rig facilities ?, Cold Cutter
equipment’s they used ?, Method and Procedure of operating cold cutter ?, De-energized
power of cold cutter ?, configuration’s of cold cutter and winch  ?, Communication means
between tool pusher, service company and winch operator ?, photos and chronology ? etc

From the above incident’s description (initial) it looked was happening due to the Miss
Communication/Miss Understanding/Miss Coordination’s/Unclear communication etc.

Human Error in Messages / instructions / orders etc and Instruction’s.

Human error is inevitable; however, during incidents where the communication of critical
information is of paramount importance, it must be minimized as much as possible. Human
error can be attributed to many things, including stress, training deficiencies, or lack of
information.
In time-critical incidents, such as power restoration operations at a power plant, it is paramount
that all processes are followed to protocol and that critical communication is
delivered effectively and according to plan. Because of the high-stress environment, the chance
of human error interfering with these processes is relatively high.
Decisions made under duress can often be compromised.

Communications plans, operations playbooks, and run books are often long and complex
documents that can be difficult to quickly access or decipher during an incident.
Automate as many processes and procedures as possible to improve communications
performance during these critical times. This ensures that desired outcomes are
achieved and that proper documentation is created. The value of automated responses cannot
be overstated: the important reduction in risk exposure that can be achieved
through automated responses can reduce response time and increase efficiencies for the
organization. When managing a critical incident, these factors are paramount.
One of the most effective ways to improve a safety communication and prevent injuries is to
optimize safety-related communication throughout an line of personals onboard.
Unfortunately, personal crew’s often fail to “speak up” when they observe risky behaviors even
when they know they should.

Delays and errors in operational communications happen every day – increasing recovery times,
impacting revenue and increasing risk. To reduce delays and errors, it is
crucial to ensure that the right people have the right information quickly. When managing an
incident, ensure that you have a procedure that has been planned and tested for each specific
incident type. Each incident type should have a prescribed set of processes and involved
personnel – allowing you to resume regular operations quickly and efficiently and comply with
organizational and industry guidelines.

General causes of communication problems: making assumptions (e.g. about what the receiver
already knows); distractions, time pressure, noise, low volumes, lack of experience, skill or
practice (e.g. when someone has been away from work for a long time), poor culture (e.g. lack
of attention to communications issues), unusual conditions (e.g. a long campaign of planned
maintenance), poor equipment or means of sending messages / instructions / orders etc

What we can do for corrective actions of this issues :

1. A second person checks the messages / instructions / orders etc

2. Make sure message sender is competent
3. Make sure sender and receiver know when information is needed
4. Have procedures specifying how information (especially safety-critical information)
5. Feedback – sender to check that the person receiving message needs the information
6. Always ensure that information is received and understood; receiver to send an
acknowledgement
 7. etc

Communication: A Two-Ways
It takes two or more individuals to communicate: a speaker and a listener, or a demonstrator
and an observer. Listening and observing are as important for a good supervisor as are speaking
and demonstrating. In fact, nothing encourages communication more than good listening skills.

Speaking Skills: Speak slowly and clearly. Express your thoughts clearly. Make eye contact. Be
respectful and tactful. Confirm understanding of your messages / instructions / orders etc

Communication Styles
Written: Used for procedures, instructions, SOPs etc. Easy to deliver. This style can be posted or
left with reader, but requires literacy and is difficult to maintain and update.
Verbal: Used for one-on-one, crew meetings, phone etc. This style most common, easy to do,
and gives a personal touch. This approach can lead to confusion and inconsistencies.
Visual: This style commonly uses pictures/graphics/videos in training. It can be easy to deliver
and left with trainee. This style takes time to prepare.
Demonstration: This style uses hands-on, on-the-job training, typically at work areas for very
specific learning. This style can overcome challenges, but is time-consuming, requires a skilled
trainer, and can be difficult in noisy environments. Recognize that everyone learns differently.
Therefore, effective communication often requires a combination of different styles. In the end,
you must always verify personal crew’s' clear understanding of the idea or concept you were
trying to communicate

Effective communication is important in all activities when a task and its associated
responsibilities are handed over to another person or work team. Critical times when good
communication must be assured include: at shift changeover, between shift and day personal
crew’s, between different functions of an organization within a shift (e.g. operations and
maintenance) and during process upsets and emergencies.

Finally a good communication skills are essential for all of us to pass on information, to provide
instruction and feedback, to gain understanding, to correct mistakes or unsafe behavior, and to
coordinate with other personal crew’s, groups, etc. Communication can be written, verbal,
visual, or through body language, by demonstrating, or simply by leading by example.
Recognize different learning styles and choose communications tools accordingly.