8.

0 Touch 'n Go Sdn Bhd

8.1 Details about Touch 'n Go

Touch 'n Go is Malaysia's first contactless smart card and electronic payment system
based on a contactless smart card. Meanwhile, it is the founder of Malaysia's start-
up Visa Wave and MasterCard PayPass credit cards. It can also be used in tandem
with SmartTAG, an extra in-vehicle drive-directly electronic payment instrument and
system. Furthermore, the company is the national credit card-sized electronic wallet
for the transportation industry, and it can be used wherever that displays the Touch
'n Go logo. The Malaysian government pioneered the introduction of an integrated
electronic payment system and a single ticket system for the payment of highway
tolls, public transportation fares, parking fees, and theme park entrance fees. Touch
'n Go was first introduced in March 1997.

Teras Teknologi Sdn Bhd created the Touch 'n Go cards and systems totally with
MIFARE technology, the world's premier touchless smart card technology.
Rangkaian Segar Sdn Bhd distributes it to the general public. The Touch 'n Go
scanner is made by Cipher Tec (M) Sdn Bhd, a Malaysian company based in
Subang, Selangor, Malaysia. Touch' n Go is a technique that uses a touchless smart
card to create an electronic payment system. MIFARE is a radio frequency
communication technology that allows data to be transmitted between a contactless
smart card and a scanner. When a Touch 'n Go card is swiped on a scanner for
payment or topping up, it is considered a transaction. Rangkaian Segar Sdn Bhd
introduced a new Touch' n Go card in 2005 to replace all of the old Touch' n Go
cards with the newest security features such as security key updates on smart card
chips.

On March 18, 1997, Touch 'n Go was formally inaugurated at the Jalan Pahang Toll
Plaza and the Jalan Cheras Toll Plaza. The same services were thereafter made
available at the Salak Toll Plaza and the Bandar Tun Razak Toll Plaza on April 15,
1997. On 15 November 1998, the operator of the North-South Expressway, PLUS
Expressways Berhad, introduced the facility to all 65 toll plazas along the 848-
kilometer highway operated by the company, bringing Touch 'n Go to the public's
notice for the first time.
Touch 'n Go is the core of Malaysia's mobility ecosystem's digital revolution,
pioneering a seamless user experience for millions of Malaysians. Every project at
the forefront of the Fintech revolution changes the way the country works, lives, and
plays. Touch 'n Go has led Malaysia's digital shift toward a cashless society for more
than two decades. What began as commuting facilities has evolved into a Fintech
solution that is no longer limited to highways and is now a way of life for more than
half of the country. Touch 'n Go has aimed to reinvent the role of Fintech in our lives
across Malaysia, based on the premise of promoting financial inclusion. With each
product launch, the organisation moves closer to realising its aim of providing a
unified and seamless user experience.

The company's vision is to be number 1 in the electronic payment system for micro
payments towards realizing a cashless society. Its mission is to provide a safe, fast
and easy mode of cashless payment for all.

8.2 Product & Services

Touch 'n Go offers five different types of cards, each having three commercial
varieties on the market. Touch 'n Go card purchases can be made at sales and
customer service counters, as well as Touch 'n Go retail agents. Each new card
purchase comes with a one-year warranty. Rangkaian Segar Sdn Bhd's first card,
the Touch 'n Go card, is a test project. It costs RM10 to the general public and each
user group. Its use on the highway, however, is restricted to drivers of class 1 cars,
which are private vehicles with two axles and three or four wheels. Rangkaian Segar
Sdn Bhd announced three new designs of Touch 'n Go prepaid cards in March 2007,
coinciding with the 10th anniversary of the Touch' n Go card.

Most major local banks issue Touch 'n Go automated top-up cards, sometimes
known as Touch' n Go Zing. It is available to Visa or MasterCard cardholders as a
companion card to a credit card. It can only be used on highways by drivers of class
1 cars, which are private vehicles with two axles and three or four wheels. The
Touch 'n Go Fleet Xs Card is a postpaid card designed primarily for corporate
customers. It is provided to the employer for the use of his employees. This card can
only be used to pay tolls on the highway and is available to all types of vehicles on
the road. The Touch 'n Go Biz Xs card is similar to the Touch 'n Go Fleet Xs card,
but with additional features. It is appropriate for company employees and corporate
citizens who utilise the toll highway network on a regular basis, do business in
business buildings, and park vehicles in parking lots. The card can be used by all
types of cars on the roadway.

Apart from the identity card, the Malaysian government's multi-purpose card or
MyKad, which has the Touch 'n Go logo on the back, is a Touch' n Go card that can
be used in any location in Malaysia where the Touch 'n Go logo is displayed as an
electronic payment method.

On the highway is one of the services offered by this company. The Touch 'n Go
card is primarily used to pay tolls on highways through an electronic toll collection
system. Malaysian highways and toll collection systems are separated into two
types: open and closed toll systems. The toll rate is set by the highway operator with
the approval of the Malaysian government. The highway operator determines the toll
price rate with the Malaysian government's approval based on the user's driving
distance on the highway.

Additionally, the Touch 'n Go service is available to users of public transportation,

including trains and buses. It was created to make life easier for the general
population. In replacement of a ticket or travel fare payment, users only need to scan
in and out of the Touch 'n Go card on the scanner at the entrance or exit gate or the
automatic ticket gate. Touch 'n Go cards can also be used to pay for parking at the
locations where the vehicles are parked. To make a payment in place of a vehicle
parking ticket, users only need to scan in and out of their Touch 'n Go card on the
scanner.

Furthermore, the services offered include online payments. Customers can use the
Touch 'n Go eWallet application to satisfy all of their online demands. They can order
food, purchase holiday tickets, and purchase weekend activity tickets online. With a
smooth and safe purchase process, the online buying experience has improved even
more. They no longer need to leave the house or interact with others when
everything can be done over the phone. When you use the Touch 'n Go eWallet app
to shop, they can also have access to some of Malaysia's most popular brands and
retailers. They can also use the Touch 'n Go eWallet app to pay for subscriptions,
mobile top-ups, utilities, and other services. Furthermore, users may send money
effortlessly with DuitNow Transfer, with just the recipient's mobile phone number or
account number Touch 'n Go eWallet, you can send money instantaneously from
participating banks in Malaysia, which include more than 30 banks, directly to your
eWallet. They can effortlessly send money to their parents and children using real-
time transfers with only one registration.

Finally, they offer offline services. Customers may improve their buying experience
by locating more than 360,000 partner locations across the country where they can
pay swiftly with the Touch 'n Go eWallet app. They no longer need to be concerned
about leaving their wallets at home, all they require is a phone. When they use an
eWallet, they can get rewards and cash back.

8.3 Rules and Regulations

The rules and regulations listed below apply to all visitors and users of the Touch 'n
Go website. The user confirms acceptance of these terms and conditions by
accessing this Web Site. Touch 'n Go maintains the right, at its sole discretion, to
amend these rules and regulations at any time. Touch 'n Go maintains the right to
take all legal and equitable remedies in the event of any violation of these rules and
regulations. These rules and restrictions apply to all current and future visitors to the
Touch 'n Go Web Site.

In the case of a technical fault in the service network, the Company retains the right,
at its discretion, to cancel, terminate, or suspend the Services, as appropriate,
without warning or compensation to its customers while the services are being
improved, modified, or maintained. Furthermore, if the client breaches any of the
applicable Terms and Conditions or does anything that may cause the Service to be
damaged or harmed. In addition, if they believe the Service could be used for
fraudulent or criminal reasons, or if the Card has Expired (i.e. its lifespan has passed
ten (10) years.

All Cards that are lost or stolen can only be cancelled by the company after a verbal
(telephone) lost report by the Cardholder to an authorised official at Touch 'n Go or a
written notification addressed to the company and sent by letter / post / fax to the
company.

To receive a replacement Card if the Card becomes damaged or unusable, users

must bring the Card and complete a complaint form accessible at Touch 'n Go Hub,
Sales Locations or Sales Counters at designated highways and railways, monorails
and / or KTM train or commuter stations. Touch 'n Go reserves the right to add
suitable Counter locations at its own discretion. If there is no Card Transaction for
twelve (12) consecutive months, Touch 'n Go will activate the Card. If the Card has
Expired, it may no longer be usable at any site, such as Toll Lanes, LRT / Monorail /
KTM gates, and Parking scanners.

8.4 Other Significant Points

Touch 'n Go cardholders can top up their cards with RM10, RM20, RM50, RM100,
RM150, RM200, RM250, RM300, RM400, or RM500 depending on the type of card.
The top-up savings balance for all types of Touch 'n Go cards has been fixed at
RM1500 for security reasons. Touch 'n Go Sdn Bhd's sales and customer service
counters at Touch' n Go Hub, The Sphere Bangsar South, Kuala Lumpur Sentral
Station, and Wisma Nufri Johor Bahru offer prepaid, postpaid, and MyKad Touch 'n
top-up services to clients. Go.

The same top-up option is also available for prepaid cardholders or MyKad Touch 'n
Go at selected sales and customer service counters on all roads that offer Touch' n
Go services, as well as the following. Aside from the options listed above, prepaid,
postpaid, and MyKad Touch 'n Go cardholders can top up their accounts at
approximately 40 AmBank cash deposit machines located across major cities. Each
top-up transaction using a cash deposit machine incurs a RM1 service fee.

Top-ups can also be made at certain ATMs of Bank Mualamat, CIMB Bank, RHB
Bank, Maybank Malaysia, and Maybank Singapore for account holders of these
banks with top-up options of RM50, RM100, RM150, RM200, RM250, RM300,
RM400, or RM500. This method charges a service fee of 50 sen for each top-up
transaction and is only available to prepaid cardholders and MyKad Touch 'n Go
users. Top-ups for Touch 'n Go Zing cardholders will be added automatically when
the card value meets the selected minimum balance. An automatic top -up rate of
RM100 and a service fee of RM2 are charged for each automatic top -up transaction.

In addition to the above methods, Touch 'n Go prepaid and MyKad cardholders have
the option of top -up through retail agents who display the Touch' n Go top -up logo
nationwide with a service fee of 50 sen charged for each top -up transaction.