CHCCCS015 (I5280) Resubmission

STUDENT ASSESSMENT
CHCCCS015 Provide individualised support
YesASSESSMENT SUMMARY / COVER SHEET

(This sheet is in the Student Assessment pack)
This form is to be completed by the assessor and used a final record of student competency. All student submissions
including any associated checklists (outlined below) are to be attached to this cover sheet before placing on the students
file. Student results are not to be entered onto the Student Management System unless all relevant paperwork is
completed and attached to this form.
Student Name:
Student ID No:
Final Completion Date:
Assessor Name:
Unit Code/ Title CHCCCS015 Provide individualised support
Please attach the following documentation to this form Result

 Observation Checklist in the Work Placement
Assessment Task 1- Record Book (1 assessor observation)
S / NYS
Observation & Logbook  Work Placement Record Book attached (1
workplace supervisor observation)
Assessment Task 2-
Written Test
 Written Test attached S / NYS
S = Satisfactory; NYS = Not Yet Satisfactory
Final Assessment Result for this unit C / NYC
C = Competent; NYC = Not Yet Competent
Assessor: I declare that I have conducted a fair, valid, Signature: ____________________________

reliable and flexible assessment with this student, and I
have provided appropriate feedback. Date: ____/_____/_____
Student Declaration: I declare that I have been assessed Signature: ____________________________

in this unit, and I have been advised of my result. I also am
aware of my appeal rights. I also declare that the work Date: ____/_____/_____
submitted is my own, and has not been copied or
plagiarised from any person or source.
Administrative use only

Entered onto Student Management System  ________________
Date Initials
Student Assessment CHCCCS015 Page 1/18

Version: 4.0 Implemented: 29 July 2016
Responsibility: Director of Studies Last Updated: 29 July 2016
Einstein College of Australia Provider No:22459 CRICOS: 03223E ABN: 46 129 237 092
STUDENT ASSESSMENT
ASSESSMENT TASK 1 – OBSERVATION & LOGBOOK

This information which is in the Student Assessment pack is to be handed to each student to outline the assessment
requirements
Student Instructions
This assessment is to be undertaken in a fully equipped aged care facility.
1. For this assessment, you are to be observed on 3 separate occasions (2 observations

by your workplace supervisor and 1 observation by your assessor). For this activity you
are required to demonstrate your ability to provide support for three individuals as set
out by their support plans.
2. In your support of at least 3 clients you will need to demonstrate the following:
a. Determine your role in the support of each person.
b. Confirm individualised plans as required.
c. Provide each person with information on their rights and the complaints
procedures.
d. Identify actions and activities that relate to the individualised plan.
e. Provide each person with alternatives so they can make their own decisions.
f. Follow all policies and procedures related to providing support.
g. Ensure you respect each client.
h. Instil trust in each person.
i. Provide support services as outlined in the individualised plan including:
i. Assemble equipment as required.
ii. Consult with clients and carers.
iii. Ensure duty of care and safety are maintained at all times.
iv. Ensure dignity and privacy are maintained.
v. Seek assistance if required.
j. Monitor support activities including:
i. Monitoring own work.
ii. Gathering feedback from clients and carers/family members.
iii. Review individualised plan to ensure all outcomes are being achieved.
iv. Ensure self-determination of the person is maintained at all times.
k. Complete all reporting requirements including:
i. Keeping all information confidential and private.
ii. Maintain organisational reporting requirements.
iii. Identify issues of risk and respond appropriately.
iv. Identify and report any unmet needs.
v. Ensure all reporting in neat and within the organisations guidelines for
reporting.
3. During your observation you will need to discuss each of the following in relation to the
workplace you are working in:
a. How you have used person-centred planning when dealing with your clients.
b. How strengths-based practice is incorporated into your work activities.
c. The active support provided to each of your clients.
d. The documentation and reporting requirements that you have in your role with
the organisation.
e. The roles and responsibilities of the whole care team for each client including:

STUDENT ASSESSMENT
i. Carers and families

ii. Client
iii. Health professionals
iv. Individual workers
v. Supervisors
f. The service delivery model used.
g. The legal and ethical requirements that relate to your role and how you applied
then during your support of each person including:
i. Privacy, confidentiality and disclosure
ii. Duty of care
iii. Dignity of risk
iv. Human rights
v. Discrimination
vi. Mandatory reporting
vii. Work role boundaries – responsibilities and limitations
Your 3 observations will be observed as follows:

 2 observations by your host employer / workplace supervisor that will be verified by your
assessor from your College
 1 observation by an Assessor from your College
(These are to be recorded in your Work Placement Record Book that will be given to
you by your assessor)
To be assessed on: _______________________

STUDENT ASSESSMENT
ASSESSMENT TASK 2 – WRITTEN TEST

This information which is in the Student Assessment pack is to be handed to each student to outline the assessment
requirements.
Student Instructions
This is an open book written test. Therefore, you are allowed to bring books/ resources that
can help you to answer the test.
Your assessor will set a date and time for this open book written test.
On the test date:

1. Your assessor will set ground rules including no phones, talking, etc.
2. Your assessor will pass a copy of the assessment to you.
3. Your assessor will allow time for reading and questions before commencing
assessment.
4. You will have 1.5 hours for this assessment. You are not to leave the classroom within
15 minutes of commencement of the assessment.
5. Once assessment has commenced, no communication between students is allowed.
6. If you repeatedly talk, or are caught cheating, you will be removed from the classroom,
and reported to student administration. Your assessment will be marked as “incomplete”
7. Remember – assessments are a participatory process, so your assessor can help re-
word questions, but cannot lead to answers.
8. Once completed, your assessment will be marked accordingly.
9. In the event that a question is not answered correctly, your assessor will discuss the
response with you to determine if you did not know the answer, or did not understand the
question.
10. In order to achieve competency, all questions MUST be answered correctly.
This assessment will be done on: _____________________

STUDENT ASSESSMENT
ASSESSMENT TASK 2 – WRITTEN TEST
Please complete below

Student Name:
Student ID No: Date: 11/17/2020
STUDENT INSTRUCTIONS
Please refer to the instructions below regarding completing this assessment
This is an open book written test. In the time allocated, you are to answer all of the following questions. Make sure you:
 Print Clearly
 Answer all questions
 Use a pen. Assessments written in pencil will not be accepted.
 Ask your assessor if you do not understand a question. Whist your assessor cannot tell you the answer, he/she may be able to re-
word the question for you
 Do not talk to your classmates. If you are caught talking, you will be asked to leave and your assessment will not be marked.
 Do not cheat or plagiarise the work of others. Anyone caught cheating will automatically be marked Not Yet Competent for this unit.
There are NO EXCEPTIONS to this rule.
QUESTIONS
1. For this task, you are to write a report about a time you have provided individualised
support to a client in the community services industry. If you have not provided
individualised support for a client in the community services industry, please complete
this in conjunction with your observation task. Your report must include details on the
following:
a. How you determined the support needs of the client, including:
i. How you clarified your own role in implementing the plan
I can clarify my own role in implementing plans by:
 For clarification and guidance about your work, approach or contact your boss or team
leader.
 Asking your supervisor for the feedback.
 Monitor your own work to ensure the required standard is maintained or not.
 Job description
 Asking your clients opinion and how do they think.
 Looking at a progress note.

STUDENT ASSESSMENT
ii. Processes you followed to confirm the plan details with clients, and their
families and carers if appropriate
The processes are listed below:

 Understanding the strategies, guidelines and procedures of the company in relation to
the individualised planning process
 Confirm specifics of the individualised strategy with the client
 Work with clients to establish actions and operations that help the individualised plan
 Prepare for support operations according to the individualised schedule, priorities and
organisational policies, protocols and procedures of the client.
 Prepare for support events to facilitate the engagement and freedom of the client.
 Clarify your own role in the execution of the individualised plan and seek adequate help
for all areas beyond the reach of your own knowledge / skills or job role.
iii. How you ensured that the client was aware their rights and of complaints
procedures
I can ensure that the clients was aware their rights and of complaints procedures by:
 Discuss all parties' rights and obligations with the Customer.
 Provide studied, accurate and timely customer details.
 Data on their rights and duties.
 Assist consumers in determining their own preferences, rights, needs, decisions and
obligations.

STUDENT ASSESSMENT
 Identify when rights are abused or not enforced.

 Provide clients with information about the options available to meet their rights and
needs and assist them in meeting their rights and needs.
b. How you provided support services for the client, including:

i. What you did to prepare for the support activities, include information
regarding assembling and required equipment
You should take the time to outline the steps you will take to provide each aspect of support
listed in their plan to the person you support, and their career. Providing comprehensive, step-
by - step data ensures that the individual knows what to expect and what is expected of them
and their career.
 Conduct exchanges with the person in a way that develops and retains confidence
 Provide assistance according to the individualized plan, the interests and strengths of
the individual, and organizational policies, protocols and procedures.
 Assemble the equipment according to the defined protocols and the individualized plan
as and when necessary.
 Value the family and/or career as part of the support team and involve them.
 Provide assistance according to the obligation of care and integrity of risk criteria
 Providing support to preserve a stable and secure atmosphere.
 Provide help to preserve a safe and relaxing atmosphere.
 Respect differences between individuals to ensure full integrity and privacy while
providing help.
ii. How you developed and maintained trust with the client
I can develop and maintain the trust with the clients by doing the listed things:
 Respect their culture: Our culture has in a general sense, lost some of the courtesy and
reverence shown to each other by previous generations. Increasing your own
knowledge of your clients' time and needs demonstrates to them that you value them.
 Listen to Stress Points and Ease Them: If you listen carefully to the underlying root

STUDENT ASSESSMENT
cause of what is going on with your client, you can make things a little easier for your
clients. This is one way to express your dedication to helping them improve their
wellbeing and achieve their objectives.
 Developing a successful relationship: Contact with your customers must be a priority in
a prompt, productive and respectful manner, since this is a primary way of expressing
your own trustworthiness. Maintaining a positive attitude, being open and frank, and
exuding trust during your interactions helps your customers create faith in their
relationship with you.
 Maintaining their privacy and confidentiality: Good and sustainable relationships are
based on trust that the expert is you. Their privacy and confidentiality must be protected
and kept safe.
iii. What methods you used to show respect to all involved throughout the
process
I can show respect to all involved throughout the process by

 Listening them: A simple way to value them is to listen to what another person has to
say. They just want to have their say. They just want to know they are being listened to.
The argument is not whether they have anything insightful to say. Individuals deserve to
be heard. When you give your time and your attention and your ear to another person,
you validate them. Which transmits respect.
 Be Kind and polite: Yet being respectful is so easy. And it's still so cheap. Literally, an
act of politeness can change a person's day. It can even change the life of a person.
Greeting them while meeting is also a form of politeness. It will quickly raise their spirits.
It will assist them to move on through what might be challenging.
 Be non-judgmental: treat individuals the same, regardless of race, faith, age, etc. All
persons with whom you associate should be handled fairly. Do not offend people or
speak behind their backs. Praise always more than you criticize.
 Asking their perception and respecting their culture: We all want respect to our culture
and perception same way, their perception and culture also should be respected.
iv. If you sought any assistance throughout delivering the support

STUDENT ASSESSMENT
We can sought assistance throughout the support by:

 Nurses
 Colleagues
 Family members
 Doctors.
 Organization
 Psychotherapist
c. How you monitored your support activities, including:

i. How you monitored your own work
I would monitored my own work by:

 Evaluating Your Own Performance: Obviously, before your clients do it, it's in your best
interests to take a hard look at your results. From the perspective of your client, you will
have to judge yourself.
 Be Reflective: On the way home from work every day, think about how the day went
and what you achieved. Tell yourself what went well, what didn't go well, and what
better things you might do.
 Ask for feedback and hold a file: Asking for feedback is crucial so that you can
understand what you should have done to give clients a better experience. It is also
important to keep copies of any documents that provide some indication of your
success level, directly or indirectly.
ii. How you involved the client in discussions regarding their support

STUDENT ASSESSMENT
I can involve the clients in discussions regarding their support by:

 Providing choices to the client: Providing the customer with different choices and giving
them clearer, easier-to-understand service solutions.
 Involving clients to the meeting: They should be involved to the meeting for decision
making. An integrated client decision-making process includes evaluating and being
motivated by the needs of the customer, while also ensuring that the customer has
comprehensive and detailed details about all available approaches, including the
feasibility of the approach, possible side effects and how customers can handle them.
iii. Did the plan require reviewing? If so; why, who did you discuss it with and
how did that discussion support the client’s self-determination?
Yes the plan require reviewing when the choices and preferences changes of client changes or
when there is change in the client's health, behaviors, etc. Moreover there might be the
condition where the clients’ needs changes or w0hen current needs of clients are not met.
We can discuss this with the manager, supervisor or directly with the client.
Such discussion support the client's self-determination by:
1. Such discussions help them to make their own decisions.
2. Encourage them to voice out their preferences.
3. provide them multiple choices
d. All information regarding the reporting and documentation you completed as part
of your support

STUDENT ASSESSMENT
All the information regarding the reporting and documentation you completed as part of your
support should be:
Refer to the specialist:
Update them to the individual care plan:
2. How would you work with a person to identify actions and activities that support their
needs in relation to the individualised plan?
To identify actions and activities that support their needs in relation to the individualized plan
are:
 Requires significant reporting and documentation.
 Accurate and up-to-date record keeping.
 Ensure actions are documented.
 Increases accountability.
 Meets duty of care requirements.
 The emphasis of an individualized plan is on goals and activities that foster the clients
participation and independence in a meaningful way.
3. What would you do to ensure you provided support to a person according to the duty of
care and dignity of risk requirements?
According to the given question the duty of care is the legal responsibility which was set up to
ensure people are not harmed by the services an organisation and its staff provides. The main
misconception is that services have a duty of care to protect the person from themselves and
their own choices, but this is not necessarily true. An oversupply can smother people
emotionally, squeeze the life out of their hopes and expectations, and strip them of their
dignity. Overprotection can keep people from becoming all they could become. Many of our
best achievements came the hard way: We took risks, fell flat, and suffered, picked ourselves
up, and tried again. Sometimes we made it and sometimes we did not. Even so, we were given
the chance to try. Persons with special needs need these chances, too. Of course, we are
talking about prudent risks. People should not be expected to blindly face challenges that,
without a doubt, will explode in their faces. Knowing which chances are prudent and which are
not – this is a new skill that needs to be acquired. On the other hand, a risk is really only when
it is not known beforehand whether a person can succeed. Duty of care means we have a duty
to step in on situations if there is a risk of:
 death (including suicide)
 permanent and serious disability
 lack of capacity – and this is deemed by a legal process (e.g., QCAT)
 if a person is subject to an IPO or ITO – Court directed treatment orders
STUDENT ASSESSMENT
The dignity to make our own choices and so do other people. This means everyone can take
certain risks, to learn from mistakes and to grow and choose how they want to live their life.
If, for example – we have the dignity of risk to smoke cigarettes if we choose, then those we
support also have the dignity of risk to make that choice.
4. What assistance can you provide to ensure a person maintains a clean, comfortable,
safe and healthy environment?
Research strongly indicates that increased performance benefits from diverse workplaces that
deliver non-discriminatory hiring practices and inclusive policies for human resource
management. Research strongly suggests that improved performance benefits from different
workplaces that have non-discriminatory recruiting practices and inclusive human resource
management policies. Commitment and understanding are a crucial component to the success
of developing a secure and stable work atmosphere. Across the company, this can be
illustrated by:
1. Engagement of senior managers and other senior workers by mission statements and
policies to build a safe working atmosphere.
2. Senior managers and other senior workers are committed to creating a safe working
atmosphere through mission statements and policies.
3. Make all workers aware of your administrative contribution to a fair and secure working
atmosphere.
4. Wear appropriate protective clothing and equipment.
5. Carry out cleaning activities consistent with any agreed specifications.
6. Being non-judgemental and respecting their perspectives and religion.
5. How would you respect individual differences in people?
I would respect individual differences in people by:

1. We've all got prejudices. It's a inevitable outcome of our experiences in life. Take a moment
to write down what your prejudices are and how you should not allow these prejudices to
influence the way you operate.
2. Get to know a person different from you. Take a sincere interest in someone with a history
different than your own. In an environment that does not offend cultural sensibilities, make sure
that the discussions find common ground.
3. Invite reviews from people with unique experiences. Not only does this reflect appreciation,
but having a diverse viewpoint makes good business sense.
4. To put together diverse innovation communities. It will increase the pace and imagination
associated with innovation by inviting as many perspectives and cultures as possible.
Companies that do not adapt and innovate will die, and diversity in this sector can be the most
important resource for a business.
5. Respect religious vacations. Many businesses remember Christian holidays, but the
workplace is much more than just Christian. For workers of that particular faith, all significant
STUDENT ASSESSMENT
religious holidays should be observed.

6. Stop terminology that demeans a specific category of people. For example, avoid calling
female girls and avoid jokes with religious or cultural inferences.
6. To support a person’s self-determination what should you do?
To support a person’s self-determination we should allow them to make their own decisions.
The more people learn to build and reinforce self-determination skills, the more likely they are
to make better choices in life and with their peers. Opportunities to exercise abilities that foster
self-determination often contribute to greater autonomy and self-advocacy. A significant way to
promote individual growth and development is to allow this power of choice. They always want
to be treated as a priority so their ideas and needs must be treated as a priority. Not only while
making up a choices but also while making a decision they should be asked.
The emotions are infectious. Feelings like terror, anxiety and negativity, even though you don't
put them into writing, can be sensed by those around you. In the wrong hands, they can grow
like wildfire. Yet feelings like hope, optimism and positivity are just as catchy and infectious
and make it easier for everyone involved to accept change. So, they must be lead with
positivity.
7. What information do you need to keep confidential?
The information that need to be confidentiality are listed below:

 name, date of birth, age, sex and address
 Current contact details of family, guardian etc.
 bank details
 medical history or records
 personal care issues
 service records and file progress notes
 individual personal plans
 assessments or reports
 guardianship orders
 Incoming or outgoing personal correspondence.
8. What would you have to do to comply with your organisations reporting requirements?

STUDENT ASSESSMENT
Every organizations has their own way of reporting guidelines however to comply with your
organizations,
 care plan
 progress note
 individual plan
 personal documents
9. If you identify a situation of risk what should you do?
The following things should be done in case of any risk identified:

Step 1: Identify hazards and risk factors with the potential to cause harm (identification of
hazards). Workplace hazards, to name just a few, can come in many forms, such as physical,
mental, chemical, and biological.
Step 2: Analyze and assess the risk (risk analysis and risk assessment) associated with that
hazard.
Step 3: Decide who, and how, may be harmed.
Step 4: Determine appropriate ways to eliminate the hazard or control the risk (risk control)
when the hazard cannot be eliminated.
Step 5: Record your results.
Step 6: Review the assessment of the risk.
Step 7: Report it to the supervisor and fill the hazards form.
Step 8: In case of any injury fill the injury form.
10. What should you do if you identify a client whose needs have not been met?

STUDENT ASSESSMENT
Workers should handle in a holistic way the needs of consumers and their families. This
implies that the evaluation focuses on the entire individual, including physical, emotional,
moral, mental, social and environmental well-being.
The Social & Spiritual Profile gathers the personal as well as sensitive details of a client that
can or may not be exchanged by the facility in the future and should therefore have safe
storage. It may take more than one meeting with customers to collect details.
Some of the ways in which the needs are understood include:
 Interview with Client
 Interviews with family / friend
 Data collection from observation
11. How should documentation be maintained?
Maintaining documentation is a very critical part of ensuring that Aged Care organizations
comply with and function according to best-practice guidelines in compliance with the
appropriate clinical & legislative requirements. An efficient quality control system ensures that
documentation is up-to-date and that staff members use it efficiently.
 Identify what papers are needed: In order to satisfy legislative requirements and
produce best practice performance, organizations need to have clear knowledge of
what documents are required. Typical documents required by elderly care organizations
are policies outlining organizational governance, human resources, management,
occupational health & safety and the operating climate, plus clinical procedures.
 Determine who is accountable for collecting data: One person should be accountable
for identifying what the company needs, what strategies are available and be able to
provide a set of solutions outlining how to fulfil the requirements to the management.
Any Aged Care agency, such as a Quality Manager or Supervisor, should also have a
person responsible for overseeing the process.
 Ensure compliance with all paperwork: Documentation needs to comply with legal
provisions and should meet the standards of best practice. The compliance process is
an essential undertaking, particularly if it begins without an existing on-going review
system for document management.
 Establish a method of document control: It is vital that everyone in the organization uses
the right versions of documents. For maintaining an efficient quality management
system, strict use of version control on electronic documents and physical change over
printed documents in a rapid but structured manner are important.
STUDENT ASSESSMENT
 Set deadlines for analysis: It is recommended that your company provide a team of
individuals responsible for reviewing documents on a scheduled basis, appropriate to
their clinical practice scope. The required expertise of this team must be relevant to the
form of documentation in question. In particular, this relates to the review team and the
corporate policy review team of the clinical procedures and that they function through a
specified review process chaired by the Quality Manager.
12. How would you store client information?
The clients information can be stored:

 Paper-based copies of customer documents, including progress notes, should be stored
in lockable storage, such as a filing cabinet or cupboard, or, when not in use, in safe
access areas.Any records that are no longer needed and contain customer information
should be properly shredded or archived. Archived customer information should also be
safely stored.
 Passwords and screensavers must be used to prevent casual detection and access
while leaving a device unattended.
 Any requests for information about an individual should be made only to suitable staff
with the permission of the individual and / or according to the policies and procedures of
the organisation;
 All workers of your company should receive instructions on the proper handling and
preservation of consumer data and the Privacy Act's organisational and statutory
specifications.
 All appropriate precautions should be taken to guarantee that documents, including
photocopying, alteration or disposal, are safe from fraud, loss and unauthorised use or
disclosure.
13. What are two factors that affect people using your support services?

STUDENT ASSESSMENT
The two factors that effects your support services are:

Personal value and belief: When delivering a services personal values and belief may effects
the support services. Anxiety and depression can occur for various reasons in older people,
but physical illness or personal loss can be common causes. So, when this occurs they should
be treated accordingly not by being judgmental about their personal values and beliefs.
Cultural background: It's a reverence that we treat everyone with dignity and as a person, and
that's what cultural protection is about for us. The Cultural background matters for everyone.
There are different views, opinions, beliefs, norms, customs, values, patterns, and traditions
among culturally diverse personnel. We should avoid imposing values on others that may
conflict or be inconsistent with other cultures.
14. What practices have you used to support skill maintenance and development?
The practices I used to support skill maintenance and development are included below:
 Work with a disabled individual to develop learning and maintenance skills plans in a
way that motivates and empowers and shows respect for the person
 Inform colleagues and related people-centred development / maintenance strategies of
skills and provide feedback to ensure that they are applied consistently.
 Access and use equipment and tools to promote the learning process as appropriate.
 Maintain records to show accomplishments in the creation or maintenance plan of
person-centred skills and help track and review.
Before you hand in your written assessment, make sure that you:
1. Re-check your answers and make sure you are happy with your responses
2. Have written your Name, Student ID and Date
Result: Satisfactory / Not Yet Satisfactory
Comments:

STUDENT ASSESSMENT
Assessor: I declare that I have conducted a fair, valid, Signature: ____________________________

reliable and flexible assessment with this student, and I
have provided appropriate feedback. Date: ____/_____/_____
Student Declaration: I declare that I have been assessed Signature: ____________________________

in this unit, and I have been advised of my result. I also am
aware of my appeal rights. Date: ____/_____/_____


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STUDENT ASSESSMENT

CHCCCS015 Provide individualised support

YesASSESSMENT SUMMARY / COVER SHEET

Final Completion Date:

Unit Code/ Title CHCCCS015 Provide individualised support

Please attach the following documentation to this form Result

S = Satisfactory; NYS = Not Yet Satisfactory

Final Assessment Result for this unit C / NYC

C = Competent; NYC = Not Yet Competent

Assessor: I declare that I have conducted a fair, valid, Signature: ____________________________

Student Declaration: I declare that I have been assessed Signature: ____________________________

Administrative use only

Student Assessment CHCCCS015 Page 1/18

ASSESSMENT TASK 1 – OBSERVATION & LOGBOOK

1. For this assessment, you are to be observed on 3 separate occasions (2 observations

Student Assessment CHCCCS015 Page 2/18

i. Carers and families

Your 3 observations will be observed as follows:

To be assessed on: _______________________

Student Assessment CHCCCS015 Page 3/18

ASSESSMENT TASK 2 – WRITTEN TEST

On the test date:

This assessment will be done on: _____________________

Student Assessment CHCCCS015 Page 4/18

ASSESSMENT TASK 2 – WRITTEN TEST

Please complete below

Student ID No: Date: 11/17/2020

Student Assessment CHCCCS015 Page 5/18

The processes are listed below:

Student Assessment CHCCCS015 Page 6/18

 Identify when rights are abused or not enforced.

b. How you provided support services for the client, including:

Student Assessment CHCCCS015 Page 7/18

I can show respect to all involved throughout the process by

iv. If you sought any assistance throughout delivering the support

Student Assessment CHCCCS015 Page 8/18

We can sought assistance throughout the support by:

c. How you monitored your support activities, including:

I would monitored my own work by:

Student Assessment CHCCCS015 Page 9/18

I can involve the clients in discussions regarding their support by:

Such discussion support the client's self-determination by:

1. Such discussions help them to make their own decisions.

2. Encourage them to voice out their preferences.

3. provide them multiple choices

Student Assessment CHCCCS015 Page 10/18

5. How would you respect individual differences in people?

I would respect individual differences in people by:

religious holidays should be observed.

7. What information do you need to keep confidential?

The information that need to be confidentiality are listed below:

Student Assessment CHCCCS015 Page 13/18

9. If you identify a situation of risk what should you do?

The following things should be done in case of any risk identified:

Student Assessment CHCCCS015 Page 14/18

 Interview with Client

 Interviews with family / friend

 Data collection from observation

11. How should documentation be maintained?

12. How would you store client information?

The clients information can be stored:

Student Assessment CHCCCS015 Page 16/18

The two factors that effects your support services are: