HANDLING RESERVATION CALLS

KYLLA: GOOD MORNING! CITHM HOTEL

ROOM RESERVATION. THIS IS KYLLA
SPEAKING. HOW CAN I HELP YOU?.

CORA: YES, I’D LIKE TO RESERVE A

ROOM FOR TWO PLEASE.

KYLLA: BUT BEFORE WE PROCEED TO

THE RESERVATION PROCESS MAY I
KNOW WHOSE ON THE LINE?

CORA: I AM CORA JAMOLIN.

KYLLA: THANK YOU FOR THAT
INFORMATION MS. CORA. MAY I KNOW
WHICH DATE WOULD YOU LIKE TO
MAKE YOUR RESERVATION?

CORA: SEPTEMBER 23 2022.

KYLLA: FOR HOW MANY DAYS ARE YOU

PLANNING TO STAY IN OUR HOTEL MS.
CORA?.

CORA: 2 DAYS AND 1 NIGHT.

KYLLA: OH! WHAT TYPE OF ROOM MS.

CORA YOU WOULD LIKE TO STAY?
CORA: DO YOU HAVE AN AVAILABLE
SUPERIOR ROOM?

KYLLA: I’M SORRY TO INFORM YOU MS.

CORA, ALL OUR SUPERIOR ROOMS HAVE
BEEN BOOKED ON SEPTEMBER 23 2022.
HOW ABOUT DELUXE ROOM INSTEAD?
WE CAN TRANSPER YOU IMMEDIATELY
TO A SUPERIOR ROOM ONCE THERE IS
AVAILABILITY.

CORA: OK, THAT IS FINE. HOW MUCH

IS THE CHARGE PER NIGHT ON A
DELUXE ROOM?
KYLLA: FOR A DELUXE ROOM WE HAVE
IT AT PHP 8,000 MS. CORA PER ROOM
PER NIGHT WOULD YOU LIKE TO
CONFIRM YOUR RESERVATION?

CORA: YES, I WOULD LIKE TO CONFIRM

THE RESERVATION.

KYLLA: CAN I HAVE THE NAMES OF THE

PERSONS WHO WILL BE STAYING MS.
CORA?

CORA: MR AND MRS. CHAVEZ.

KYLLA: HOW WILL THE BILL BE

SETTLED MS. CORA?
CORA: THE BILL WILL BE SETTLED BY
THE COMPANY GREY HOLDINGS
INCORPORATED.

KYLLA: UPON CHECKING IN OUR

SYSTEM, GREY HOLDING
INCORPORATED HAS A CREDIT LINE
WITH CITHM HOTEL. MAY WE
REQUEST A LETTER OF
AUTHORIZATION UPON
REGISTRATION AND CAN YOU ALSO
SEND THE LETTER THRU FAX OR
EMAIL?

CORA: YES, OF COURSE, I WILL BE

SENDING A COPY THROUGH E-MAIL.
CAN I HAVE THE E-MAIL ADDRESS?
KYLLA: THE EMAIL ADDRESS IS
RESERVATION@CITHMHOTEL.COM.

CORA: I’VE ALREADY SENT IT. WERE

YOU ABLE TO RECEIVE THE LETTER OF
AUTHORIZATION?

KYLLA: YES, MS. CORA I RECEIVED THE

LETTER OF AUTHORIZATION. THANK
YOU FOR SENDING. KINDLY GIVE ME A
MINUTE TO VALIDATE AND PROCESS
THE RESERVATION, CAN YOU PLEASE
STAY ON THE LINE? THANK YOU.

CORA: OK, NO PROBLEM. I WILL BE

WAITING FOR YOUR RESPONSE.
KYLLA: THANK YOU FOR PATIENTLY
WAITING MS. CORA. WE WISH TO
CONFIRM A RESERVATION FOR MR.
AND MRS. CHAVEZ FROM SEPTEMBER 23
2022, STAYING AT A DELUXE ROOM.
YOUR BILLS WILL BE SETTELD BY GREY
HOLDING INCORPORATED,
AMOUNTING TO PHP 8,000 IS THAT
CORRECT MS. CORA.

CORA: YES, THAT IS ALL CORRECT.

KYLLA: WE WISH TO INFORM YOU
ABOUT OUR 6:00 POLICY, PLEASE BE
ADVISED THAT YOU HAVE TO CHECK IN
NOT LATER THAN 6PM OTHERWISE
THE HOTEL RESERVES THE RIGHT TO
GIVE THE ROOM TO WAITLISTED
CLIENTS.

CORA: THAT WOULD BE FINE, THANK

YOU FOR INFORMING ME.

KYLLA: IS THERE ANYTHING MORE I

CAN DO FOR YOU MS. CORA?

CORA: NO, THANK YOU THAT WOULD

BE ALL.
KYLLA: THANK YOU MS. CORA FOR
CALLING HAVE A NICE DAY!.