U1:

1. Yes I can. I think it forms habits, working styles, application methods

and civilized and polite behavior.
2. +how people behave and communicate:
Building trust and commitment across culturespersonalization. Listen, be
emphatic, speak to people’s heart and mind, “lean in”, be respectful – and you will
build trust and be trusted.
c

Cdab
 1.2
*Lead- in
1. 5 1 3 2 4

2.

Sabbatical Programs
Sabbatical programs are a great way to retain top talents. It shows that you
appreciate the hard work and service of your long-term employees. Sabbatical
leaves can last six weeks or more, according to the company's leave policy.
Employees can benefit a lot from a sabbatical leave. They get a chance to develop
new skills and work on their passion project. Some are just happy to spend quality
time with their loved ones.
If not for a month, you can also organize a mental week off for your remote
employees.
It is found that employees come back much motivated and refreshed after a good
long break.

4.
1/ F : “include some of itsjunior bankers” not “All bankers”

2/
3/ F: “Non-bankers may think these work-lifebalance efforts (Friday nights off?two hours a
week?) are not important” not “very important”.
4/ T
5/ F
6/T
Chính sách cân bằng CS của NHĐT sẽ thành công
Tươi tỉnh( tỉnh táo lên)
Sự cảm kích( nhận thức/ hiểu biết vđ nào đó)
Giải quyết
Tính khả thi
Đáng tin cậy
Giấy tờ( tài liệu hướng dẫn)
Điều tiết /điều hành /quản lí/ luật lệ/
Giải quyết
6c
e/f/d/c/b/a

đường cong lĩnh hội

7/4/1/3/5/8/2/3/5/6