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UNIVERSITI MALAYSIA PERLIS

PeperiksaanSemester Pertama
SidangAkademik 2011/2012

16 Januari 2012

BFT223 - Human Resource Management

[PengurusanSumberManusia]

Masa : 3jam

Please make sure that this question paper has FIVE (5) printed pages including this front
page before you start the examination.
{Sila pastilcan kertas saa/an ini mengandungi LIMA (5) mul«l sural bercetak termasuk mulca hadapan
sebelum anda memulalcan peperiksaan ini.]

This question paper hasTWO (2) parts.Part A is COMPULSORY and it has 2 questions
where ALL questions must be answered. Part B has 6 questions and only 3 questions
must be answered.
{Kertas saalan ini mengandungi DUA (2) bahagian. Bahagian A adalah WAJIBdanmengandungi 2
soalan di mana SEMUA saalan mesti dijawab. Ballagian B mengandungi 6 saa/an dan hanya 3 saa/an
sahaja mesti dijawab.]

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Part A: Answer ALL questions.

{Bahagian A: Jawab SEMUA soalanJ

Question 1
[Saa/an 1}

The Human Resource Department provides a key support function within an organisation.
Discuss FIVE (5) main human resource functions and its activities involved in each
function.
[Jabatan Sumber Manusia merupakan fungsi sokongan utama di dalam sesebuah organisasi. Bincangkan
UMA (5) fungs; utama sumber manusia dan aktiviti-aktiviti yang terlibat bagi setiap fungsi tersebut.}

(20 Marks / Markah)

Question 2
[Soa/an2}

Effective performance appraisal is a process which has to be done with little bias as much
as possible. Describe FIVE (5) types of bias that are normally found in performance
appraisal system.
[Penilaian prestasi yang berkesan ada/ah satu proses yang per/u dilaksanakan secara adil tanpa berat
sebe/ah sebaik mungkin. Huraikan LIMA (5) jenis prasangka atau berat sebelah yang biasanya terdapat di
do/am sistem penila;an prestas;.]

(20 Marks / Markah)

....3/-

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Part B: Answer any THREE (3) questions.

{BahagJan B: Jawab mana-mana TIGA (3) soalan}

Question 3
{Soalan3]

Job description is a written profile of a job. Describe FIVE (5) typical headings included in
the job description.
[Deskripsi tugas ada/ah profi/ tugas secara bertulis. Huraikan LIMA (5) tajuk yang biasa terkandung da/am
deskripsi tugas.]
(20 Marks/ Markah)

Question 4
{Soalan4}

a) There are TWO (2) recruitment methods whether internal or external in attracting
candidates to apply for vacancies in an organisation. Differentiate both recruitment
methods.
[Terdapat DUA (1) kaedah perekrutan iaitu sama ada secara d%~~man atau luaran bag; menarik calon
untuk memohon kekosongan da/am organisasi. Bezakan kedua-dua kaedah perekrutan.}

(4 Marks/ Markah)

b) There are several advantages and disadvantages of the internal and external sources of
recruitment. Briefly explain TWO (2) advantages and disadvantages of both sources.
[Terdapat beberapa ke/ebihan dan kelemahan bagi perekrutan secara d%~~man atau luaran. Terangkan
secara ringkasDUA (2) kelebihan dan kelemahanbagi kedua-dua punca tersebut.}

(16 Marks! Markah)

.. . .4/-

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Question 5
{8oaian 5J

A systematic approach is the best way to ensure effective training programs. Describe the
steps which should be followed to ensure training is organized in a systematic manner.
{Pendekatan sistematik adalah cara yang terbaik untuk menentukan keberkesanan program latihan.
Huraikan langkah-Iangkah yang mesti diikuti bagi memastikanagar latihan diuruskan secara sislematik.]

(20 Marks/ Markah)

Question 6
18oa/an 6J

An effective wage and benefit packages can help attract and retain good workers in an
organization. Discuss FOUR (4) forms offmancial rewards that are commonly used in the
private sector organisations.
{Pakej upah dan faedah yang berkesan dapat menarik minat dan mengekalkan pekerja di dalam sesebuah
organisasi. Bincangkan EMPAT (4) bentuk ganjaran kewangan yang sering digunakan di dalam organisasi
sektor swasta.J

(20 Marks / Markah)

Question 7
{8oa/an 7/

Safe and healthy working environment are vital elements in ensuring higher productivity
and employee commitment at workplace. Explain FIVE (5)appropriate actions that are
required by employers in order to comply with the Occupational Safety and Health Act
1994.
{Persekitaran kerja yang sihat dan selamat ada/ah unsur-unsur yang pen/ing da/am meningkatkan komitmen
pekerja dan produktivili di tempa! kerja. Je/askan LIMA (5}lindakan yang munasabah yang diperlukan di
pihak majikan bagi mematuhi Akta Kese/amatan Pekerjaan dan Kesihatan 1994].

(20 Marks/ Markah)

•••• 5/-

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Question 8
{Soalan 8J

If and when employees fail to reach an agreement to settle differences with their
employers, Malaysian law recognizes two methods that could be used by workers and one
that may be used by employers to express their disagreement. Describe the actions that
could be taken by the workers and the employers respectively.
[Jika dan apabila pekerja gagal mencapai satu persetujuan bagi menyelesaikan perbezaan pendapat dengan
majikan, undang-undang Malaysia memperuntukkan dua kaedah yang boleh dilaksanakan oleh pekerja dan
satu kaedah yang boleh digunakan o/eh majikan untuk menunjukkan ketidakpuasan mereka. Huraikan
tindakan-tindakan yang boleh diambil oleh pekerja dan majikan.]

(20 Marks I Markah)

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