NUMBER ISSUE REVISION DATE ORIGINAL: 05 September, 2001 PAGE

OPS-CP-02 A 01 1 of 1
DATE REVISED: 20 April, 2009

Title: RETURNING OF PRODUCTS (SUPPLIER)

REVIEWED BY: MD. ENAMUL KABIR APPROVED BY: ESTEMDAD HAIDER
DESIGNATION: MANAGER OPERATION DESIGNATION: HEAD OF OPERATION

SIGNATURE: SIGNATURE:

Activity Flow Process owner Description Performance

Standard
Identify returnable Customer return, in store damage Stores supervisor/ Immediately identified
products to the due to substandard packing or Sr. CSA
suppliers
1 expiry. To follow the list given by
CPU for returnable items. Forward a
list to CPU of items by supplier wise

Preparation for Gathering, packing & listing of Store Supervisor/ To be completed 1 day
returned products returned products and storing at the Sr. CSA before of supplier delivery
returnable bay according to product day
2 category.

Preparation of Processing products returned Store Executive/ To be completed 2 hours

Accounting notes PRN and authorization. Officer before arrival of delivery
documentation 3 Acceptable reason for return to be
stated.
Handing over the When the supplier come for Store Supervisor/ Immediately
returnable goods to replenishment / delivery or PO hand Sr. CSA
the suppliers 4 over to the suppliers in packed form
for easy carry. Obtained
acknowledgement from supplier on
the PRN
Processing PRN Forwarding PRN to data entry Stores Up to date
operator for final processing in the Supervisor/ Sr.
5 system CSA